Cisco Unified Communications Manager reviews

Best phone system ever, hands down.

Pluspunten:

There's absolutely nothing you can't do with a Cisco phone system. It truly is the best.

Minpunten:

If you aren't familiar with the layout of CUCM / unity / UCCX then the initial timeline of learning can be skewed.

Cisco Unified Communication Manager (CUCM) 12.5

Pluspunten:

Multi party conference, no distortion in voice, highly reliability, safe

Minpunten:

Good software, sometime TEC support is not up to the mark

Communication Manager Best Choice of Tomorrows Telecom Needs

Opmerkingen: its easy to use
Its easy to Configure
Its pride using CM 10 and CM 11 for MP and Presence feature

Pluspunten:

1) Its HW Specific , it can be customized either to work on Appliance or in Virtual Environment 2)Main Advantage is that its Converged i.e. Voice and Data One One Single CISCO Network 3) Its Product Portfolio makes you to take immediate Decision either CM on Router or On Server or on VM. 4) SIP integration is Some What Tricky but stable 5)REAL Unified Communication Comes on Track When Presence , MP need to integrates and System Proves its Capability as VALUE FOR MONEY.

Minpunten:

1) System Should prompt to next Section and Next Section if to implement Features and Programming. 2) By making this it will be More Easy to implement fast and Compete other Brands

Cisco UCM remains the traditional option for voice over IP

Pluspunten:

The Cisco UCM is built for purpose with hardware optimization for voip services. As with most cisco products, the architecture is resilient and applicable for high availability environments. The application is modular and rich in features. Rich CTI features also.

Minpunten:

The licensing of the features can be complex to understand. You may not know what is required for the functions you want until you talk to an expert. Not suitable for out of the box implementation. Highly trained personnel required to deploy.

Most powerfull IP Exchange

Opmerkingen: we have up to 400 braches and we were using exhances on all branches. if we need to make a change we used to make on all brances. now we are managing all phones and system with just a one screen which is located centralized.

Pluspunten:

CUCM is very stable and powerfull system. it provides onsite and also multiside redundancy. you can manage whole phone via one screen. backup/restore process is easy to make. management and documentations are very good and you can find anything you need on cisco.com

Minpunten:

price is too high. making upgrade takes too much time. Administrative priviliges are limited.

Not a fan...

Pluspunten:

Very reliable and has lots of features. Well know company with good reputation.

Minpunten:

We used this for years before moving to a cloud based phone system. The dashboard is super cumbersome and unless you are well versed in CISCO applications you will be completely lost. On top of that it is very expensive for yearly support and the such. We saved tons by moving away from this setup.

Reliable, appealing UI, and functionally comprehensive

Opmerkingen: Able to fully function in my role's capacity regardless of working from home or at the office.

Pluspunten:

It delivers the things that I expect it to be able to do -- make calls, conference with colleagues -- and I have rarely heard of a colleague disliking the software. It is easy to use without any introduction, and this speaks to the

Minpunten:

It's hard to find something to dislike, given that I use it for fairly simple functions. There haven't been any personal instances of being unable to connect to colleagues, and I have never had a call drop.

It could be another alternative to Zoom!

Opmerkingen: I star to use this app when the pandemic starts. I use it for my French class and it's okay but for the moment I would ratter other apps

Pluspunten:

What I love the most of this app is the feature Webex it's an app similar to zoom but somehow Cisco make it better

Minpunten:

I think they could improve The record feature to every participant instead of the host or something that help you to save your conference, because when you close it you lose it!!

costly but reliable and wide range of features

Opmerkingen: This is Enterprise-grade VoIP here, only significant improvement would be lower cost.

Pluspunten:

It's easily scalable and has lots of great configuration and administration tools. My use case is limited but I understand that it has a very wide range of unified communications capabilities. The product support (Technical Assistance Center) is great too. Super easy to perform spot additions and changes once your deployment is already set up. Also, you can get as granular into individual device configs as you want.

Minpunten:

-Price (hardware and licensing) -Time to become familiar with GUI. Learning curve is steep.

Interesting take on hardware management

Pluspunten:

this was a nice new utility we started using for our Cisco UCS platform. All in one mgmt app for our cisco hardware

Minpunten:

very difficult to learn the terminology and how templates were used and managed. Seems a bit clunky

Reliable phone system

Opmerkingen: Overall, Cisco Unified Communication Manager was one of the most stable products that we didn't have to worry about at all. It powered our VoIP communication, voicemail delivery by email, allowed us to automate certain feature changes and more. It was rich in feature and features were hard to find. We stayed with default feature-set as much as possible.

Pluspunten:

Cisco's unified communication manager is rock solid once set up. You won't have to worry about this system going down. We used it on-prem. While it has a lot of capabilities, we used only fraction of it. They also have APIs you could use to communicate programmatically and change ring groups/hunt groups, round-robin and more. It takes a while to master the features.

Minpunten:

The user interface has not been thought through very well. It looks old school. In today's day and age where the user interface design is clean, well-organized and easy to find, Cisco's Unified Communication Manager looks clunky (but it works)! There are lot of opportunities for Cisco to change its look and feel to make features easier to find.

Cisco CallManager - easy choice for a Cisco shop

Opmerkingen: Been using call manager for over 10 years - this is one of the better call systems out there - sure cloud based services are popular but for enterprise with thousands of phones this is a solid option.

Pluspunten:

CallManager is a phone system seemingly built by "network guys" - it has all the major features of a call control server and is easy to manage from a network perspective. The software is solid and runs well - programming phones is very easy as well.

Minpunten:

Updates can be cumbersome in addition some device support can be problematic. If you stick to an all Cisco ecosystem it works well but when trying to integrate its not the best. Call reporting\details can be a bit harder to dig into without some sort of front end software.

I use Cisco UCM nearly every day. It is a robust software, but has a learning curve.

Opmerkingen: We never have to worry about down time on our phone system. We also find it easy to manage day to day changes.

Pluspunten:

You can do just about anything with a phone system that you would want to do through the software. It is low maintenance. Typically there are no problems unless you are performing an upgrade or making a major configuration change.

Minpunten:

The cost is always a bummer. There are other solutions that are a lower cost but don't provide all of the advanced features that you get with Cisco. I also don't like how complicated some parts of the software are seems like the user interface could be much more simplified. The user interface also needs an update... perhaps it's time for it to move to HTML 5 and get rid of all of the popup windows.

Fancy going to HI? Why fly when you can pilot your very own nuclear submarine...

Opmerkingen: This software is probably great for global businesses. It's been sold to far too many SMBs and it's a nightmare at everyone one I've seen that tried to implement it.

Pluspunten:

This thing's got it all. If you need to do it, you can do it with Cisco UCM. And it's ridiculously reliable.

Minpunten:

The complexity. The interface. I wish they'd make a UCM Lite, with 90% of the flexibilty of UCM turned off or hidden or something.

A Top Notch Product, though very costly

Pluspunten:

The product is very stable, especially since CUCM started running on Linux. It doesn't require constant updates. It is very feature rich, more so with every new version. It's web interfaces are well laid out and intuitive. Tech support from the Cisco TAC CallManager team is usually very good. CUCM interfaces with so many other VoIP products out there, including Microsoft.

Minpunten:

Tech support from the Cisco Global Licensing team has not been very good in my experiences. They usually take days to reply, often issue the wrong licenses, and the licensing process seems to be convoluted and constantly changing. Cisco promised that with their new licensing strategy starting with version 9 would be more cost efficient and easier to understand. It has not turned out to be more cost efficient at all. Also, Cisco yearly maintenance is very costly, as well as all their endpoints, much more costly than the average competitor.

Good product

Pluspunten:

Very simple and easy to use. I like the voicemails come to email.

Minpunten:

I don't have any negatives here. I am a fan of the phones and system.

Very hard to configure and use unless a Cisco Engineer

Opmerkingen: If you are a phone person or know how it all works then its a good product. But you must know Cisco.

Pluspunten:

Very powerful phone system. Can handle a lot of traffic and lots of functionality. Can do hunt groups and call centers

Minpunten:

Very hard to configure unless your a cisco engineer. Confusing on the different areas to configure thins and why. Also Make sure to purchase support. We are charged each time I submit a ticket with Cisco.

Cisco Spark

Opmerkingen: Highly recommend for small start up to large business. Great way to get connected.

Pluspunten:

Accessible, Free, easy to use get connected anytime anywhere. Perfect for team meetings and conference.

Minpunten:

Been using the app for years now and have not encounter issues so far i would highly recommend for small tO large scale businesses

Easy Phone Management

Pluspunten:

The call routing and phone configuration windows allow you to change most aspects of how the call is routed or goes out. The GUI is easy to use. The bulk import is great for programming lots of phones at one time.

Minpunten:

Expensive and not for small scale environments.

Cisco Review

Pluspunten:

Great tool for my team to use for both incoming & outbound calls. Easy to use and great functionalities.

Minpunten:

The reporting tools are a bit overwhelming and sometimes difficult to report on the exact items I need.

Cisco Unified Comms for regular Employee use

Opmerkingen: N/a

Pluspunten:

I used this when I used to work for an inside sales organization and it worked for the need I had them for calling clients and using VOIP.

Minpunten:

I didn't' notice anything wrong with Cisco Unified Communications Manager. It worked and was very seamless.

Solid product

Pluspunten:

For only $20 per month you get a solid web conferencing platform with easy-to-use administrative tools.

Minpunten:

Each license is a bit expensive given that you only get the basic features with each one.

Excellent VoiP product!

Pluspunten:

With this product it is extremely simple to control multiple telephones within our company. It offers many benefits as far as incoming and outgoing conversations.

Minpunten:

Getting it set up initially within an office took seemingly forever and without step by step instructions, we would have never been able to figure it out.

Excellent tool that allows to perform several communication tasks in a single platform

Pluspunten:

- The quality of its service is impressive. - Constant support for security vulnerabilities. - When talking about many users there are few who can compete with this tool. - The implementation is not complicated.

Minpunten:

- Too expensive for a small or medium business. - Sometimes it's hard to get some kind of online support.

Cisco

Opmerkingen: zip, zero, zilch

Pluspunten:

Constantly goes off line. Is complicated to use.

Minpunten:

Cannot use anything while it has dropped offline.