Over ADP Workforce Now
Very easy to integrate and manage all employees data and personal information and added to the great cost benefit, I'll recommend this product.
The application itself was not easy to understand and was also difficult to simply set up. This may have been a user error but I am fairly tech savvy - so I was disappointed overall.
Reviews filteren (6.258)
Reviews filteren (6.258)
More modernized and easy to use, changed out HR department
Efficient payroll processing with ADP Workforce Now
Opmerkingen: Overall, ADP Workforce Now is a comprehensive HR management solution that provides reliable and efficient payroll processing, customizable features, and excellent customer support. While it may be challenging for some users to navigate its reporting features and may not be cost-effective for smaller businesses, it is a solid choice for larger companies seeking a comprehensive HR management software.
The software provides a wide range of features to manage employee data, benefits, payroll, and compliance.One of the standout features of ADP Workforce Now is its user-friendly interface. The dashboard provides quick access to all relevant information and tasks, making it easy to navigate and complete tasks efficiently. The software is also highly customizable, allowing us to tailor it to our specific needs and preferences.The payroll processing feature is also a major advantage of ADP Workforce Now. It provides accurate and efficient payroll processing, which is essential for any HR management software. The payroll module is comprehensive and includes features like time and attendance tracking, tax filing and compliance, and direct deposit options.Another pro of ADP Workforce Now is its excellent customer support. The support team is knowledgeable and responsive, always providing quick and effective solutions to any issues or questions we have encountered.
One of the cons of ADP Workforce Now is the complexity of its reporting features. The software provides a range of reporting options, but navigating and creating custom reports can be challenging for users who are not experienced in HR management.Additionally, the cost of ADP Workforce Now can be a bit high for smaller businesses, which may make it less accessible for those with limited budgets.
ADP Workforce Now in the same way that humans do.
Opmerkingen: Overall, ADP Workforce Now is a powerful HR management tool that can help businesses manage their workforce more efficiently, reduce errors and risks, and improve compliance with labor laws and regulations. However, it may not be the best fit for every business, and users should carefully evaluate their needs and resources before implementing the platform.
ADP Workforce Now is a comprehensive HR management solution that helps businesses of all sizes manage their workforce more efficiently. It offers a range of features and functionalities, including payroll processing, time and attendance tracking, benefits administration, performance management, and more.
ADP Workforce Now can also help businesses save time and resources by centralizing HR data and processes. With all HR information stored in one system, businesses can quickly access and manage employee data, generate reports, and make informed decisions about staffing and HR strategy.
Desktop software is adequate… MOBILE APP is NOT!!!
Opmerkingen: To any developers associated with ADP: PLEASE make the mobile app functional, Please!!!!! At the very least to approve a time card
Most appreciated feature: I frequently use this software to assist in scheduling of my hours each week. It makes it easy to count and adjust my hours ahead of time, as I consider different scenarios for my work hours to make sure I’ll be getting the total hours per week I need/want on that time card.
One aspect that lowered the rating I chose is the process that has to be completed to account for my 30min lunch break each working day.To do this:- I have to add a second row -split up the shift worked into two parts with at least a half hour gap between (entries) It may not sound like a lot but if you’re trying to calculate hours within a fine margin (or struggle with procrastination) This extra step can cause some grief!! Especially if the software/Internet/machine you’re working on chooses to move at glacial speeds…..THE MOBILE APP IS SO FRUSTRATING because all it is in reality, is a view only version of what you’ve submitted on the desktop version.. The only version that worked for me was the Desktop site on an actual Desktop (or laptop Computer) Trying to use it on my phone web browser is maddening.
ADP Workforce Review
It is very easy to handle and good to see the metric of salary change on month on month basis. Comparing tax with old and new regime for better vision is another cool feature in the portal.
Faced difficulty to understand on claim process.
The American Dream is also important to the American workforce.
Opmerkingen: If you're looking for a way to increase your productivity and be more organized in your work life, then you should consider joining ADP's Workforce Now Program. The program offers a number of benefits for employees, including:- Increased productivity- Improved communication and collaboration- Reduced stress- Increased safety- Increased securityThere are a number of reasons why joining the program would be beneficial for you and your career. By joining, you'll be able to increase your productivity and be more organized. This will allow you to work faster and more efficiently and make more accurate decisions. You'll also be able to improve your communication and collaboration skills, which will help you work better as a team. You'll also be able to reduce stress and improve your safety. And lastly, by joining the program, you'll be able to increase your security and protect your data.If you're interested in learning more about ADP's Workforce Now Program or any of its benefits, please visit our website or contact us today. We would be happy to discuss the program with you and answer any questions you may have.ADP’s Workforce Now Program offers a number of benefits for employersEmployers who are considering joining ADP’s Workforce Now Program should take into account the many benefits the program offers. Here are five of the most important:Increased Efficiency and Productivity. When an employer is using ADP’s workforce solutions, they are able to automate their process
As you may know, ADP is a leading provider of payroll and human resources services. Recently, they released their report on the most and least ADP-employed states.The report found that the most ADP-employed states are in the South and West, while the least ADP-employed states are in the Northeast and Midwest. This is interesting, as it may suggest that the most and least ADP-employed states will benefit the most and least from the current ADP workforce adjustment.The report also found that employees in the most ADP-employed states earn more than employees in the least ADP-employed states. In addition, employees in most ADP-employed states receive more benefits, such as paid vacation and sick leave, than employees in the least ADP-employed states.The report also found that employees in the most ADP-employed states are more likely to have a company-sponsored retirement plan than employees in the least ADP-employed states. This suggests that companies in most ADP-employed states are more likely to offer benefits to their employees.As you can see, the most and least ADP-employed states will likely benefit the most and least from the current ADP workforce adjustment. Therefore, it is important for companies to evaluate their current ADP workforce adjustment needs and make adjustments as needed
There is a lot of talk about how the most and least ADP workforce now benefit. I think the answer is, it depends.If you are an individual or company that relies on outside contractors, the most ADP workforce now BENEFIT because you can now find qualified workers more easily. The downside is that you may have to pay more for the service.If you are self-employed, a small business owner, or have employees who are not ADP eligible, you may now BENEFIT from the most ADP workforce because you now have more workers to choose from. The downside is that you may have to train these new workers and you may have to pay them more than current employees.It really depends on your business and what you need the most.
An all-in-one HR Automation platform
One thing I love about ADP Workforce is the seamlessness of the platform and the ability to automate entire HR processes without hassles. The ease of onboarding of paid and Non-paid talent is also great and I can easily integrate with other HR business applications. The customer care is also very impressive as they handle perfectly the whole process of setting up. And I must say thing is easily one of the best HR automation products in the market. Our company has been impacted possitively by thing platform and increased overall productivity.
For now I have just one thing I thing I feel could be improved and that is the ease of navigating through the website. Apart from that I am satisfied with the ADP platform.
Easy to handle payments and paystubs! highly recommended!
Opmerkingen: My overall experience with ADP Workforce now is amazing! It makes it very easy for a person to access your payments. It is good for both employer and employee to use. I recommend it!
I love how I was able to access all my files regarding my payroll, direct deposit, pay stubs in all one access. It is very easy to navigate around. I would highly recommend ADP Workforce now for people who wants to access their payment information and make it easy for them to get paid.
I would just say the log in part it can be more modern. but it's still pretty good. maybe change the colours a bit.
Excellent cloud-based human resources management software
Opmerkingen: Overall, using this software has brought a lot of changes to management system. More organization and flexibility
I love this software for it's unique features .Most importantly, ADP Workforce Now provides businesses with analytics and reporting tools to help them track and analyze HR metrics.
I haven't experienced any negativity using this software. I must confess
ADP - Good Software, OK Support
The usability and interface are pretty intuitive. It gives a dashboard for employee info, pay, reviews, etc.
There are a few spots where the workflow doesn’t make sense or functionality shows up one place but not another, logical place for it to be.
ADP Workforce Now product review
The software helps me with human resources tasks and it works well
The product is somehow expensive but it is still worth the price
Opmerkingen: After the implementation process, as painful as it was, the system seems to be a little smoother and working correctly. Still finding some items that are needing fixed from the lack of attention from our previous account managers.
ADP has automated several process that used to be manual.
The implementation process was very difficult and lasted over a year. It took almost a year to find a good Account Manager. The continued updates. Just seems that every week I go in and something has changed. The ACA reporting is still a little clunky.
Opmerkingen: I have been using ADP Workforce Now software program for decades. ADP Workforce Now has significantly reduced my administrative payroll process. ADP Workforce Now does the work for me! It is comforting to know ADP Workforce Now is 100% reliable. I am always confident the payroll process will run effortlessly and efficiently. I highly recommend it!
ADP Workforce Now is an excellent software program if you are interested in streamlining your payroll process and making your business run effortlessly, efficiently and eliminate your stress! ADP Workforce Now has been an industry leader for decades. The ADP Workforce Now software is user friendly; the program is self explanatory; and I process employee personal and W4 information in just a few easy steps. I also applaud the implementation team for making the initial transition/conversion process painless. The team was knowledgeable and familial with transferring my previous software program data into ADP Workforce Now with ease. The team knew exactly how transfer my historical data perfectly! Additionally, as a small business owner, I find the legal recommendations invaluable! The legal team is very responsive, knowledgeable, and assists in protecting my business from potential legal consequences.
I honestly cannot think of any cons working with ADP Workforce Now software program...It's right on point and meets all my expectations. My experience with ADP Workforce Now has been flawless.
It's come a long way
Opmerkingen: We enjoy having the functionality and time savings it brings to our organization. I look forward to future upgrades to the reporting and performance review features.
We have used ADP for over 10 years. It has come a long way in the functionality. They have a good system for open enrollment, policy acknowledgements, W4 reporting, benefit tracking. I like the historical information. We recently added Doc Cloud and have enjoyed having all the documents in one place.
The reporting feature needs some work. They information is in the system, but the reports to pull the information aren't very user friendly. For example, their gross pay report is wonderful, but there isn't a report to pull that breaks down what categories the information came from. The performance review feature doesn't allow for customization to add forms. Also, when they make upgrades, they don't recognize the affect it will have on other parts of the software.
ADP WFN is fantastic!
Opmerkingen: I've been using ADP WFN for just over a year now and I have to say, ADP has come a long way in a relatively short time. From its inception of online payroll processing under Pay eXpert, WFN is light years ahead of its predecessor. Most things are laid out in a logical fashion and are easy to use. The internal design team must have been laboring over the current incarnation and should be commended. It would be nice if there was a middle ground between Simple and Advanced Reporting and I understand there are improvements coming to the Notification Center. The SmartCompliance site is way easier than "the old days" of faxing in notices. There are still a few things that could be improved (like Annum & Reset Year value availability in Reporting for payroll-based accruals) and there are times when the client can definitely tell that the Client Support team is held to quotas and stats (or, maybe I periodically get a rep that isn't as invested in client success) but perseverance pays off & I can always get to a truly dedicated rep with comprehensive knowledge of systems & processes to help me troubleshoot issues. (ADP should really do more to keep those valued reps because they are the heart and soul of the company. Instead, I understand that there's an informal no-rehire policy in place, maybe to get a fresh perspective into the organization, but really the knowledge and wisdom from those years of service take years to develop. Bring back the former reps and ease up on the phone stat review. Do what's right and best for each caller!) The software, though, again, light years from whence it came. Loving the Employee Documents (the bulk upload process could be streamlined by naming convention protocols that automatically select EE's and apply categories.) Looking forward to seeing the new version of Predictive Analytics. One weak spot is performance review/management (surely ADP can acquire a company & incorporate a smooth process for clients.) Another weak spot is the inability to Deductions in Arrears for Managed By Benefits items. As a growing, dynamic company grown through acquisition, ADP WFN has been an invaluable partner in the process of managing our complexity for our employees.
Ease of use, logical layout, robust options.
Still, some client-facing things to be smoothed out.
6 jaar geleden
Joy - thanks for providing such a detailed and insightful review. As always, reach out if you need anything. [email protected]
ADP Workforce Now is so-so for a small business
Opmerkingen: Overall WFN is a pretty complex product, with features that most likely are impactful and necessary for larger companies. However, as a small business user, it seems cumbersome in some instances. But by far my biggest issue using this product is with the ADP Support. I have no dedicated support representative; I'm pretty sure every person working for their support is located in another country, and it generally takes me between one and 8 hours overall to get any type of problem fixed. That is not an exaggeration. And I know to expect that almost every time, the call will get disconnected and I may or may not hear back from that representative. Being 100% unable to rely on their product support to fix our issues can be a huge problem when the error involves payroll which is under a deadline!
The interface on the employee profile pages is pretty good. It's like a dashboard for each type of information for each employee (pay profile, employment profile, personal profile, etc.).
The reporting functionality leaves much to be desired from the user's perspective. I find it very difficult to locate a canned report containing the information I need, and the custom reporting can be difficult to use. We also use this product for PTO tracking, and the users find it difficult to figure out how to see all the details and manage their time off. I am constantly having to explain to them how to use it, when this feature should really be self-explanatory. In addition, administrators are unable to pull or print a calendar showing time off for all employees in a given time period. This seems like information that's crucial from a business perspective, but apparently if we don't pay for the Time & Attendance module, we do not get the full functionality of the PTO system. Disappointing, to say the least. Another big disappointment is figuring out how to use this product to distribute and track company policies that require signatures, print a report with the results, etc. I'm not sure it works at all....I have been unable to figure it out, and therefore gave up on that.
ADP Workforce Now-Most used and advanced Human Capital Management Solutions
Opmerkingen: Our company’s overall experience has been extremely good except for the customer service part, which has now improved as compared to earlier. We have no plans to move to any other software since our entire team is very well versed with this software.
ADP Workforce Now is a wholesome web-based human resource capital management system designed to assist and automate company’s HR processes including payroll management, benefits, time and labor management, compliance etc. This tool also provides the API, which facilitates the smooth integration with other HR business application including any internal software that you may have. We have been using this software for almost 5 years now and the experience has been amazing. The entire application is user friendly and easy to manage with a supportive customer service. It also facilitates our employees to register into the system whose paycheck has been processed once and they can view their paystubs online, which reduces our burden of sending the paystubs separately. The entire process of payroll including the tax processing, sick time filing (if applicable), PTO management etc. is simplified through this application. The benefit enrolment/waiving process is also easier with all the documents placed under different sections of the consultant’s file.
The customer support team is cooperative but getting answers from them could be tedious. You have to be on call for almost 15-20 minutes before you could hear a human voice. The response time over emails is not so fast as well. It may take from 4-5 hours to a day to get an answer sometimes.
ADP Workforce Now Pros and Cons
Opmerkingen: ADP Workforce Now has been a great learning experience. I love how easy it is to reset users log in information from the administration side and how ADP recognizes users based off personal information. This comes in handy when needing to pull historical payroll data.
ADP is very easy to use and I love how they have a built in training platform that can train you as you use the system. There are little information bubbles that you can hover over that will give you insights to the features and updates as they are release. ADP is expanding who they will integrate with which is wonderful because you can have several other systems integrated to the payroll system which makes for seamless processes. I really enjoy using ADP Workforce Now, it's very easy to use, pull reports, and run payroll. The system is very intelligent and won't allow you to hire individuals with the same personal information, which is very important for auditing purposes. Overall, great system to use.
The three cons I have about ADP Workforce Now is the reporting is difficult to use if you don't know what exactly you need when pulling data. The support team is very slow and sometimes too busy to prioritize your issues if you're a smaller organization vs. a larger organization. The last con is that the system is not customizable, so if you need a form or process customized to fit your company's needs, I would suggest a different system that is more customizable.
Opmerkingen: I use the payroll, Time & Attendance and HRB. I have been a client of ADP for 30 years+!! My Mother started with calling in the information to ADP every week! Then I came into the business and we went from manual phone calls to a computerized system. It was called PC Payroll. A great payroll package. Then approx 1 1/4 years ago, we were told that PC Payroll is being discontinued and we made the switch to WFN. We started at Version 2 and we are now, we are at Version 13 - with Version 14 soon to happen. A very happy client.
1. I am the admin of the payroll dept. it is my responsibility and i run it weekly. Once I learn how to do the functions, it works very well. 2. Customer support is second to none! Truly excellent! 3. The program does a lot - with many features. Upgrades are starting to be more frequent - which is a good thing. 4. They have support system which is called "The Bridge". all users are connected to it. you can ask a question and it will be answered by another user or even am ADP employee. 5. Wish list: It is very powerful program. There are very many features. Many of them i know and many of them, i don't even know they are there. I wish there was a document available that goes through the whole WFN and lists and describes ALL the features available - whether they are standard or offered only as on option. Just let me know about it!!!
During the December and beginning of January, the hold time can be very long. i have been on hold for over 45 minutes. i am really hoping that it will be corrected.
6 jaar geleden
Meir – First and foremost, thank you for being a 30-year partner of ours. I love your story, and hearing the evolution of your relationship with ADP. As a member of ADP’s Client Loyalty team, I am always thrilled to see and hear about our long-term partners. Also, thank you for taking the time to provide such a detailed and insightful review of our WFN product and Service. We truly appreciate the time you took to do this. Please reach out to me and we can discuss your wish-list document. I may have something that you can use. [email protected]
Leading Payroll Vendor for a Reason
Opmerkingen: This is a strong tool once the learning curve is overcome. I have used small, medium, and large payroll platforms and ADP is a true "One size fits all" platform and perhaps my vendor of choice. However, for that ideal fit, it will require diligent implementation and an understanding of the platform and it's features. There are trade-offs: while startup companies such as Zenefits or Namely have a simple user interface and easy to navigate, they also come with system limitations and lack of support compared to the big companies. ADP is the opposite; sometimes quirky and difficult to find what you need, but a truly powerful system with a large support team ready to assist. Choose based on your priorities.
This is an extremely robust platform with extensive custom functionality. When properly configured and utilized, WorkforceNow can fit practically any business and payroll model, from small businesses to high volume, enterprise-level companies. Service and Support are best in class and will walk you through anything. Tax filings, notice resolutions, and year-end processes are a breeze. Solid tools and modules - Benefits, Reporting Suite, Onboarding, Time Tracking (But you'll pay for it).
ADP is a legacy company with legacy systems. Because they have been around for so long, some features seem to be "stacked" on from prior versions instead of given an entire overhaul. This can lead to an lack of intuitive UI and UX compared to younger systems like Workday. Implementation team may give you an "out of the box" setup. May require diligent partnership in configuring to your specifications. Pricing may not be as competitive as other vendors and module implementations can add up.
ADP Workforce Now -- Payroll, but so much more!!!
Opmerkingen: I have used ADP payroll in different companies throughout my Human Resources career. It has gone from a great payroll program to an amazing, easy to use payroll and people management tool that blows the competition away. I cannot imagine running our companies Human Resources Department without it. Over the last year, ADP Workforce Now has updated and improved its entire program. There is online training at your fingertips. Employees can easily manage their individual information by using the many self-service features. The mobile app is easily downloaded from an android or apple phone and allows employees to have access to their payroll information anytime and from almost anywhere. The payroll process is easy to manage and reports are easy to access or create. This allows managers and employees to have accurate information at their fingertips which in turn helps them make decisions based on real-time information. I cannot say enough good things about ADP Workforces Now! Go with the best -- you will be glad you did.
The many features if offers. It is easy to use. The support is at your fingertips and if you cannot find the answer, you can pick up the phone and real people are there to help. This is just the beginning of the wonderful software packages amazing features.
There are so many features built into the software and it is sometimes difficult to know everything that is available. Also, when you add some new features it seems like there is a lot of add on costs. I think it would be best to be able to pick from a variety of package features up front. Maybe spending more time learning the needs of the company upfront and setting up the software to meet those needs upfront would help keep costs lower.
6 jaar geleden
Deborah - Thank you for taking the time to provide such a detailed and insightful review of our WFN product. You have completely captured what we have tried to do, provide an easy to use software program, supported by an excellent Customer Service team, that allows you to get your administrative task done more quickly and spend time on value-add activities in business. I love that you call out our reporting enables you to make real-time decisions for your business. Please let me know if I can ever assist you with anything at all at ADP. [email protected]
Issues with Reporting and Customer Support
Opmerkingen: I would strongly urge any user to make sure they are OK with the reports available. Don't take for granted that they can develop any report you may need. Also, If you are use to a personal support experience and find that necessary for your company this is not the right move for you.
I like the employee experience through workforce now. I love that my employees can manage their employee files on their own. Adding benefits, changing tax forms, changing contact info. Signing off on policy documents. this is all great and the reason I picked ADP.
My biggest issues are items that didn't even occur to me to check into. Customer reporting is a waste. I have yet to create a report that meets my expectations. Something as common as 401K audit reporting (which should be standard) has fallen below our expectations. And something as simple as a scheduled monthly birth date and anniversary date report has been difficult. After investing several hours of my own time I've just given up. Most recently I've tried to create a summary report from time cards and something as simple as wrapping notes is not possible. I expected more from a company as widely used as ADP. Even our CPA commented on issues with EOY reports from other clients. Second issue is support. I was told I would have a dedicated support person to assist me if found I was not getting the needed attention from the support line. I emailed my dedicated support person within a few weeks because I was having a hard time resolving an issue. She promptly wrote me back stating she was no longer in that position, when I asked who was I received no response. I went back to my implementation specialist and she informed me that they no longer have that resource available to their clients. I was speaking to a third party and was told she had heard that about ADP from other clients. It sounded like they do this with all new clients. If that is true it's not cool at all! I've found support to be hit or miss. Making appointments has worked best for us, but not always.
Opmerkingen: I have been expanding the functions within WFN - we added time and attendance this year and plan on using other feature to help us grow and scale our payroll. I find as the complexities of our payroll increases, WFN can handle and grow with us.
The flexibility it provides. Depending upon the company's complexities - you can use as little or as much as you need from the system. It integrates with other systems too (Workday, etc) to help automate processes.
It is a difficult to have multiple payroll runs at the same time. When you are in a public company with stock and regular payroll runs on the same day - the system can do it - but it is not easy to flow between the two payroll runs.
Follows you wherever you go...
Opmerkingen: simple/easy/intuitive/persistent/Dedicated --- don't forget it will always be by your side
Throughout many roles and across varied industry's ADP has been used as a platform to receive pay stubs, obtain tax information and forms, monitor time work and time off, and track pay. All of these features are displayed in an easy to navigate, user-friendly, customizable dashboard that is kind of awesome if you are obsessed with your finances. I love how everything is at your fingertips and how easy all your info is to access. The best part about ADP is that despite being issued new log in credentials with every employer who uses this program (usually the company email I am assigned once hired) all my previous ADP accounts synched with my new job and literally has followed me from place to place. I was concerned that with each new employer and subsequently the new account information, I would have countless user names and passwords spanning my lifetime from each and every job I held. WRONG! This program is great... their app even is better.. and it will always be with you no matter the employer.
Starting the whole process at times can be difficult. With my most recent employer who used ADP there was a miscommunication between HR and the company resulting in misinformation and bad information regarding sign up to the app/program. An invite code was needed but it seemed no one could get it together enough to get it for us ...needless to say weeks later the entire new hire class got the right code hence access to our paystubs
All your work information in one place
Opmerkingen: ADP is a big player in the payroll, HR and workplace support space. I use their software because my employer uses it. We switched from Trinet, which I admit I prefer, but WorkforceNow will suffice. It is not a bad tool, but I've had better.
What I state in the title is pretty much the best part of this software. To have everything at your finger tips is a plus. There is detailed information such as the breakdown of your paycheck with graphs included.
These are the areas that I liked the least. One caveat: I realize that these points are not necessarily due to the software itself, but with this application it is hard to separate the issues from the software. I did not give the software any less stars due to no. 2 and 4. 1) the discount page under benefits, seems to hang-up often. It came to a point I stopped visiting because of this. 2) issue with benefits in that the providers could not find us as having enrolled. Is this due to the software or human error? Not sure, but the insurer had to be contacted due to the oversight from ADP. 3) the look and interface will not win any awards. It is functional, but could use a "new coat of paint" and better menus. 4) when I inquired with MyLifeAdvisor via email, regarding an issue, it took two days for a response. I realize that is a reasonable time frame, but am spoiled with our previous vendor responding within two hours.
2+ User of ADP/WorkForceNow
Opmerkingen: The most significant benefit for our organization is the reduction of paper flying between facilities. As our managers have become more and more comfortable with WFN we've been able to move away from paper to electronic delivery and processing. The biggest time saver, and I believe improvement in communication, has been using the on line time off request function. This year end we will also be implementing electronic delivery of W2s.
WFN is, for the most part, intuitive for day to day operations. Time clock adjustments, change of status, report production -- the daily interaction and typical use is easy to learn and to train on. When I have a problem or something I'm not familiar with customer service support, especially the reporting group, is very patient and helpful.
The constant "updates" cause problems. It seems these are done over weekends so when I come in on Monday it's not uncommon to run into unexpected delays; what worked on Friday doesn't work Monday morning. As an example, the most recent update required a code for Health Care Eligibility Date in the Tax Section of the New Hire module. It was impossible to locate this code and required a call to customer service. Unfortunately my account manager was only vaguely familiar with this new requirement and it took about 20-minutes on the phone to work out what was needed, the 'why' of the need and what the random code signified is still not clear. The frequency of the updates along with the scope make it difficult to keep up.