--- description: Ontdek de plus- en minpunten van Gorgias en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Gorgias - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software en ticketsystemen](/directory/30008/help-desk/software) > [Gorgias](/software/155357/gorgias) # Gorgias Canonical: https://www.capterra.be/software/155357/gorgias Pagina: 1 / 7\ Volgende: [Volgende pagina](https://www.capterra.be/software/155357/gorgias?page=2) > Gorgias is een alles-in-één klantenservice, klantenondersteuning en live chat-helpdesk voor Shopify, Magento en BigCommerce-winkels. > > Oordeel: score van **4.6/5** door 133 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Gorgias? B2C-bedrijven, e-commercebedrijven of bedrijven die intensieve ondersteuning bieden. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.6/5** | 133 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Gorgias - **Opgericht**: 2015 ## Commerciële context - **Beginprijs**: US$ 60,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel) - **Ondersteunde talen**: Engels - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 208 meer ## Functies - Aanpasbare branding - Activiteitendashboard - Alerts/Escalation - Autoresponders - Callcenterbeheer - Chatten/messaging - Communicatie via meerdere kanalen - Consumentgericht chatten in realtime - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde routing - Interactie bijhouden - Klantendatabase - Klantgeschiedenis - Macro's/reacties via sjablonen - Mobiele toegang - Offline formulier - Overdrachten en routering - Personalisatie - Proactief chatten - Problemen bijhouden - Rapportage en analyse - Sjabloonbeheer - Third-Party Integrations - Wachtrijbeheer - Workflowbeheer ## Integraties (75 in totaal) - 29 Next - Ada - Adobe Commerce - AfterShip - Aircall - Alloy - Answerbase - Attentive - BigCommerce - Bigblue App - Bloomreach - CallHippo - Certainly - ChannelReply - Chatdesk Teams ... en 60 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software) ## Gerelateerde categorieën - [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software) - [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software) - [Klachtenbeheer software](https://www.capterra.be/directory/30674/complaint-management/software) - [Live chat software](https://www.capterra.be/directory/30797/live-chat/software) - [Customer communication management software](https://www.capterra.be/directory/31002/customer-communications-management/software) ## Alternatieven 1. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Freshdesk](https://www.capterra.be/software/124981/freshdesk) — 4.5/5 (3408 reviews) 3. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.be/software/61368/salesforce) — 4.4/5 (18768 reviews) 5. [LiveChat](https://www.capterra.be/software/62194/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "Best help desk, highly customizable, reasonable price" — 5.0/5 > **Eszter** | *28 september 2021* | Automotive | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: We were looking for a helpdesk tool to make our customer service team more efficient by centralizing all communication channels into one (email, live chat, social media). Gorgias offers it all\! Highly customizable dashboard, they even offer a 5 day free trial and if you re not satisfied after the first month, they refund you the money\! Their customer service team is very helpful and knowledgeable. > > **Minpunten**: It would be nice if they offered phone support and more e-commerce integrations. > > Although our website is not built on one of the major platforms that Gorgias integrates with we are still able to implement it and centralize all our messages, make it easy for our team to communicate, assign team members and deal with cases based on priority. Also, Gorgias pricing is based on how many tickets you use a month so it adapts to the ever-changing business needs. ----- ### "Excellent Collaboration & Feature Velocity, Some Platform Bias" — 5.0/5 > **Frank** | *21 maart 2026* | Kantoorbenodigdheden | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: The pricing model fits a collaborative business environment, because charging per ticket instead of per user allowed nearly everyone in our company to use it freely without worrying about seat limits, which massively streamlined cross‑team communication. Its ecosystem of integrations has also been excellent for us, with ChannelReply filling the marketplace‑support gap perfectly, our reviews and Q\&A platform integrating cleanly into the interface, and the native ecommerce sidebar giving us quick access to customer orders and refunds. The Help Center and forms features, while not the most advanced, have been solid and reliable, and Gorgias continues to improve at an unusually fast pace — new updates seem to arrive every couple of weeks. Features like sentiment‑based auto‑tagging, customizable ticket fields, AI‑generated ticket summaries, phone transcription, and the much‑improved multi‑level IVR with natural‑sounding text‑to‑speech have all had real practical value. What I also appreciate is that the subscription price hasn’t increased despite all these additions, which makes the platform feel like it keeps getting better without becoming more expensive. > > **Minpunten**: Their marketing and product announcements are overwhelmingly Shopify‑focused, which becomes frustrating when many promoted features turn out to be Shopify‑only despite Gorgias supporting multiple platforms. The AI Agent follows the same pattern, offering full functionality only for Shopify and requiring an awkward email‑per‑store setup that doesn’t fit every business. Ticket management could also be smoother, since merged tickets cannot be unmerged and sometimes the merge option doesn’t appear when needed. Another recurring issue we’ve experienced is how Gorgias handles email suppression: if an internal email address happens to bounce somewhere along the chain, the system may start treating that address as invalid, and the affected employee cannot be tagged in tickets until support removes the suppression manually. This has happened a handful of times over the years, and while support usually fixes it within a day, a recent incident took almost three weeks to resolve, creating real inconvenience for us. Phone‑number porting during setup was also stressful, though that seemed more related to carriers than Gorgias. Finally, some features bundled into the AI Agent module feel uneven in usefulness; Flows is genuinely helpful for automating things like order tracking or returns, while Article Recommendations only works well for very short help center articles. > > It turned a previously fragmented communication setup into one organized workflow that’s much easier to stay on top of. Before Gorgias, we were juggling separate marketplace dashboards for different regions, a shared email inbox, a standalone chat client, and a regular phone line, which made it difficult to keep track of what actually needed attention first. Once everything began flowing in as tickets, we could use Shared Views to sort and prioritize conversations properly, which helped us focus on the most time‑sensitive or business‑critical issues instead of bouncing between tools. Being able to tag the right people directly inside a ticket also cut down on the old cycle of forwarding emails and piecing together context from multiple places. Apart from the initial phone‑number‑porting hiccup, the system has been reliable, easy to adapt as our processes changed, and has become a central part of how we manage communication day to day. ----- ### "Good product for the price\!" — 3.0/5 > **Ryan** | *16 december 2024* | Groothandel | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: It was quick to setup and get running at a reasonable price point. Also allows us to delegate work more evenly across our customer service agents. > > **Minpunten**: Can't create folders and drag and drop them in to it. You must create rules to get tickets to drop into folders you create. > > Overall, it has helped speed up our response times and distribute work evenly among our workers. Happy with it so far. ----- ### "Gorgias - great for small businesses." — 5.0/5 > **Candace** | *22 april 2025* | Kleding en mode | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: I love how Gorgias integrates into so many apps that we utilize on a daily basis \& the layout is very clear. I love being able to merge tickets, see ticket status and get a CSAT score quickly from our customers. > > **Minpunten**: Pricing can be a little high in comparison to some other platforms. It does seem like new updates are always an add-on. > > Overall good experience - I'm always able to get a response from their team \& they are constantly rolling out new updates. ----- ### "CRM Made easy" — 4.0/5 > **Rodrigo** | *14 maart 2025* | Detailhandel | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: Easy set up and the navigation for the customer on multiple shops platform > > **Minpunten**: to many 3rd party plug in and to many add on > > the overall experience was good, easy set up, navigation, good support ----- Pagina: 1 / 7\ Volgende: [Volgende pagina](https://www.capterra.be/software/155357/gorgias?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/155357/gorgias) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens