talech reviews

Love it

Pluspunten:

Easy to use many choices to choose from equipment wise and their support is amazing well worth it

Minpunten:

Really I don't have an it's easy to use and any questions I had technical support answered them

talech Review

Opmerkingen: so so

Pluspunten:

the theory of it. the thought that i could do everything i was told it could easily and a low cost.

Minpunten:

versatility or lack of versatility. i run into issues with contacts and open orders when i try to make changes. the website seems to be very touchy.

Lost 500/day.

Opmerkingen: Very bad experience. Clover is bad but this one is more worset.

Pluspunten:

I don’t like nothing about it. Need to click 5 times Just to go to 1 table to another table.

Minpunten:

This not for restaurant industry. I am a busiest restaurant. Not able to add tips later in the time.

Ease of use

Opmerkingen: The new house account stuff seems to be a benefit for someone like me. I let folks run a tab. The software has gone down on me a few times during a shift and Talech just asks you to be patient. The lack of knowledge from the help desk is frustrating.

Pluspunten:

Easy to navigate, fairly straight forward.

Minpunten:

If there is an issue, it all goes down and customer service is not helpful usually. I have had to call other IT people in to get us up and running because help desk usually can't or they take an hour for a one button fix to a problem.

Works for simple to complex operations

Opmerkingen: We have used them with two separate businesses. One was a quick service, and the current one is a full service, fine dining environment. The register works with both of these. I was surprised at how easily we were able to expand and control our in-house systems. They have become so feature-rich over the years. Staff train quickly on it. Price point is competitive. Customer service is very good.

Pluspunten:

Discounting weekly specials - set once and done Tagging for specific printers, discounts Loyalty program Reporting Time Clck and time sheets Online ordering Table management

Minpunten:

ICMP readers are sometimes an issue Wish there was an integrated reservation system

Marty's Restaurant & Retail Operational Review of Talech POS System

Opmerkingen: We have only solved the items under Pros. although talech systems also begins to make it easier for us to do at least retail inventory easier to determine.
However, dealing with a customer service staff who are really only there to get us off the phone as quickly as possible while attempting to fix a specific problem is frustrating. More often than not, they are not given the time to sufficiently understand the problem or issue or don't really care, and more often than not, we get instructions to go to online help, with not even what specific topic we're supposed to look under. Time and time again, when I've asked for help to create reports I want, there is not only a misconnect in understanding (my tech language is not very good) but most of the responses I have gotten in the past year is that work on the reporting features are not a priority and therefore will not be addressed in any determinable near future.
We got Talech to grow our business. While it has helped it has also been a disappointment as it is not as user friendly as we thought. And the ability of customer service to understand and help us resolve the issues we have, while lately much better on very specific items, has on more complex issues on a admin level been very disappointing. Talech customer service is good about adding techy and trendy additional features but not so good at organizing the information to manage the actual administrative business needs of business owners & managers.

Pluspunten:

1. Makes it easy for customers to check out faster 2. Makes it easy for servers to send menu tickets to the kitchen

Minpunten:

1. Reporting features. The totals in each categories (retail, or restaurant) are never totaled. Bank settlement totals for different forms of payments, etc., are the only totals there are except Dine In, and To Go, tips, and gratuity. We got the POS system so we could get reports on costs, profitability, in each category both in beverages (wine, draft beers and food (per menu items- quantities of items sold within each category also) and current inventory in each category, per selected periods of time. I find that we have to basically create our own templates in Excel, download the period of time we are reviewing, and copying the categories & items to our exel templates which then subtotals the categories we want to see to determine how we are doing in each category or with any particular item within the categories.

Normal POS system.

Pluspunten:

Has lots of options. I can manage employess with this.

Minpunten:

It is not stable. Especially if I use this with 3~4stations , it is not working properly.

Talech is better than a lot of others out there!

Opmerkingen: 100% positive experience. Have been using Talech for over 5 years and will continue to use it!

Pluspunten:

I love the ease of setting up your POS to work for your business. You can separate categories, product types, control your inventory, and so much more. Super easy to use and set up. It is easily explained to new hires and they pick it up very quickly.

Minpunten:

I think overall Talech is wonderful. Having 24 hour support is amazing, however, sometimes the wait time is a bit long to get someone on the line.

Software user since 2016

Opmerkingen: I have used many different accounting systems with inventory. Overall this software shows real potential as an easy to setup and easy to use system.

Pluspunten:

This software is easy to setup and use. Customer support is great. I’ve only had to contact them a couple of times and the problems were fixed very quickly. The description field is large enough to allow a proper description of my products. The tags and categories give me breakdowns on the reports so I can determine what is selling and what not to purchase again. The markup field makes it easy for me to determine sale prices of my products. The inventory log helps me find a customer sale so I can do proper return prices for my customers.

Minpunten:

I wish the tags were listed in alphabetical order. I wish the sales tickets were available for more than 2 months so I could do returns to credit cards instead of having to give my customers cash. When I have trouble with my internet connection and it get dropped after it hits the gateway, there is no way for me to determine that the charge went through. I’ve had at least a dozen instances of this happening. It then shows only 1 sale on my system and my customer has 2 charges on their credit card. I then have to credit the sale so it credits my customers card, and then I have to renter the sale as cash so I can balance inventory and sales amounts. I wish the sales tax list would indicate which tax code I have currently marked. I have never been able to get the jewelry labels to print.

Very functional, great backend reporting, quite user friendly

Pluspunten:

Ease of use is it's strong point for sure! I've trained a volunteer to use it in a matter of minutes. It really takes the feel of a standard cash register, compatible with all sorts of Bluetooth devices for card readers, scanners, and printers. Looking up previous sales and daily totals by various segmented data is great, no needing to log into a separate program or computer interface.

Minpunten:

It can be a little bit of a pain when trying to work with both a keyboard and a Bluetooth device, or if you are using multiple terminals close to one another. I also dislike the open order feature, it defaults to saving any order you've started prior and just lists them for days.

Very stressful.

Opmerkingen: The register fails regularly and randomly will not print receipts or open the cash drawer.

Pluspunten:

I chose this software as it integrates sales and inventory tracking. When it works it is brilliant unfortunately it fails regularly.

Minpunten:

I have had this system operational for approximately one year, at this point we’ve got about 16 to 18 hours troubleshooting on the phone. Plus countless more hours of trying to figure out how to make it work on our own when it fails. It will suddenly not take a credit card payment, it has never done a return for us even while on the phone with support trying to make it happen, suddenly the cash drawer won’t open, or it won’t print receipts. We end up trying to reboot the machine turning things off turning things back on disconnecting reconnecting sometimes after two or three tries it works also there’s a couple of different methods that we have made notes on, we spend far too much time trying to keep this thing going.They have totally dropped the ball on me as a client. Their support technicians are excellent and are doing their very best but they don’t know have much to work with. I’ve had to send countless clients to the bank machine, or send them away with a promise to come back and pay another time, we are a small business and can’t afford to do this, some people just don’t get around to coming back. I’ve been trying for a full week to talk to an actual upper level representative of the company to try to figure out if we can solve this or I need to toss the whole system out and go with another company. They just can’t be bothered to make a real effort to get in touch with me. I provided them my direct phone number & have not received a call back. Be wary!!

Overall pretty decent

Opmerkingen: Talech does what we need it to do for the most part. Price-wise, nothing else even comes close, but it lacks some really basic features that can be extremely annoying - such as partial (percentage) refunds - for example, a restocking fee. Also, there are some long-term SIMPLE glitches that have never been figured ou,t such as the tallying of employee hours. How is that still wrong? Isn't it as simple as (hourly wage x hours worked)? Another thing- selling a "custom item" doesn't include cost, but the item doesn't just appear out of nowhere. We sell lots of custom items, and it's very difficult to find them at the end of the year and give them all a cost. Everything must be exported to excel and then filtered out. Sometimes it seems like we are the only ones using Talech. Customer support really has been great. They are always easy to get a hold of, and are very friendly. However, they often seem stumped by these basic quandaries.

Pluspunten:

Ease of use for admin and every day user.

Minpunten:

All listed on previous page.

Better than the Big Boys

Opmerkingen: I own a coffee shop / cafe in New Mexico. Before this I have worked in all positions imaginable in many different types of restaurants. I have used most of the Big Name POS systems out there. As a manager I had to program them, change prices, add buttons and all that. Usually you have to do these things in the middle of a big rush on top of ten other things. I'll tell you what, Talech is by far the easiest I have ever encountered. I can add a button, scratch that, I can have an employee add a button with a few instructions over the phone! Also, by using ipads as terminals, my costs stay way low. a refurbished ipad is like $200. Compared to the other guys' pricey terminals, they are practically disposable. I bought a backup just in case! I love Talech and will tell it to anyone willing to listen. In this business, it is nice to find something that works!

Pluspunten:

Low initial cost. Intuitive setup. Rapid adjustability

Minpunten:

Not compatible with Android OS

Worst customer support

Opmerkingen: Software has worked fine. Support - worst I've dealt with. Some reps are helpful, most just want you off the phone.

Pluspunten:

Software is relatively simple to use. We're using it for a fast service, and it does quite well.

Minpunten:

The support is HORRIBLE. While they say they offer 24X7 support, pretty much every single call in has been told that it's 48 hours to get any resolution. Anything after hours is pretty much nothing. Something as simple as opening a seasonal store results in HOURS of getting passed around trying to figure out how to get it working. Having support cloning a menu between locations resulted in a completely messed up menu, and then we were told oh, nobody here can fix it until Monday. As if being completely down for the entire weekend is acceptable! With a POS system, it needs to work NOW. Not in 48 hours.

This Small Business Owner Is Happy!

Opmerkingen: I have been using Elo PayPoint and Talech for almost two years and I have be 110% pleased about the choice I made. My business had grown to the point where I needed a better way to manage sales, track inventory, review reports and continue to elevate the customer experience as a whole. Talech was the solution. The system is user friendly. Customer Service support is awesome. And I am happy. There is enough stressors in running a small business, my point-of-sale isn't one of them.

Pluspunten:

Ease of use, accurate reporting, appearance

Minpunten:

The auto-correct when entering Custom Items. It's sneaky and changes a word to a more common one so I end up with interesting items on a receipt/report.

Talech, simply HORRIBLE software if you have a lot of products!

Opmerkingen: Works well for a front end register, but getting issues resolved with tech support just NEVER happens. The people that answer the phone are clueless. This is coming from someone that works in IT for 20+ years and have dealt with and worked in call centers/tech support.

Pluspunten:

Its has a nice register app and is pretty easy to use and learn the register

Minpunten:

The instability of Talech.com (where I as the owner do 98% of my work). Time outs and logs you out about every 15 minutes. Stock take dont save after timeout loosing everything. Have you ever tried to count thousands of products to have them all deleted over and over......

New Interface is Awesome

Opmerkingen: THee introduction of the new interface on the tablet has been fantastic. Talech's support has listened to the customer base and made remarkable changes to enhance the user experience. the most notable change is the feature that allows you to type without having to idsable the scanner. Keep up the good work.

Pluspunten:

Ease of use even for the non computer or tablet savvy.

Minpunten:

The card reader has bugs and load times can be long. The fact the register screen defaults back to the log in screen can be unproductive in peak times.

Something Borrowed Review

Opmerkingen: Like the software a lot because it's simple. Some things I'd like to see different is to have the refund button not so easy to hit it accidentally. Then for the online side it would be great to have more subtotaling of receipts by day in order to eliminate the hassle of downloading a report to reconcile with the bank deposits. It also seems to be geared toward restaurants. We are in the rental and floral business. Adding a module for these would be worth an up-charge if it's not too much.

Pluspunten:

Ease of use

Minpunten:

lack of reporting See other comment.

Needs work

Opmerkingen: The system needs some work. The interface is easy to navigate if you have a basic knowledge of computers. However it frequently crashes because of the numerous updates it seems to require, getting someone on the phone with knowledgeable help is frustrating, and your limited to what you can do on the app as well as the card reader that will go with the tablet. I'd also like to be able to do more of the things I can do on the tablet in the online version.
I would recommend this system if your hard wired into your internet.

Pluspunten:

Ease of use.

Minpunten:

Limitations and constant upgrades that really don't seem to do anything. Also updates that change things without being made aware of first.

Caret Cellars Uses talech

Opmerkingen: Overall a very good POS system with some excellent analytics built-in. A little heavily oriented to the food service industry which puts in some unnecessary steps for others, e.g., cash drawer management function. Wish analytics - as good as they are - were customizable. Like the new Dashboard feature, though.

Pluspunten:

Rather straight forward. Takes little training to get someone ready to use it. But still has some sophisticated capabilities.

Minpunten:

Cost. Nice if it ran on other than iOS. Contributes to cost concerns. Heavy orientation toward food service industry. Wish features were a little more customizable to other industries. (We use it in a winery tasting room.)

Zzzzzzzzzzzz

Opmerkingen: Bad software update
You why do you change something that's working and make it more complicated and less friendly I know you have to justify your people salary but not by screwing up what's working

Pluspunten:

It's a very good software and very friendly and easy to use there is some small problem then we can correct

Minpunten:

I had no problem with the software before but now since your updated you change the whole face of the program and before you do that you need to find out for what type of business this program is good for or not very bad move for us it's not good

Just missed the mark

Opmerkingen: Overall my experience is poor. I was sold on this program, that it would do everything I needed for my business. It did not live up to its end.

Pluspunten:

Once you have figured out how to use the software it is fairly easy to use and you can customize it to your specific needs

Minpunten:

Where to begin. The software is horrible. Every time there is an upgrade something goes wrong. Be it a printer malfunctioning or part of the program not working properly. I spend hours with customer service to get nowhere. They must constantly send out patches for the problems they create.

Simply awesome!

Opmerkingen: The talech cash register has made a huge difference for our business! There are so many features we love about this product! We purchased for two of our businesses! The customer support is the best I've ever dealt with in my 34 years of doing business! Love it!

Pluspunten:

Ease in entering new products. Search functionality.

Minpunten:

Would like to be able to change wages for employee to something other than hourly.

User Friendly POS always making improvements

Opmerkingen: Talech is simple to setup and use; even for first timers. I would recommend it to others.
So far the only negative I have experienced had to do with merging info into QuickBooks; was told by one customer service rep, I would have to purchase the QB software, and another customer service rep advised me it would only work with online version of QB. Did the online QuickBooks through my CPA only to find it will not merge. Super frustrating, as I was hoping to eliminate the time spent inputting daily sales info into Quickbooks

Beware! Do not waste your money purchasing this device!

Opmerkingen: It was NOT AT ALL a good experience. I have several other POS apparatus. If I have to keep them for backup for Talech then why bother? I have discontinued my Talech. And the initial purchase cost is WAY TOO HIGH! Go elsewhere!!

Pluspunten:

Nothing. The only pro was you are assigned a live, local representative that can help you.

Minpunten:

The difficulty of use, the time and complexity of entering client info. The lack of signature. The fee payback process at the beginning of the next month all make balancing , recording and tracking money very difficult. And the POS apparatus rarely worked!