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Over Keela

Keela helpt non-profitorganisaties een grote impact te maken. Beheer donateurs, maak donatiepagina's en rapporten aan, verzend e-mails en meer, allemaal in één platform.

Meer informatie over Keela

Pluspunten:

Being able to direct our donors to give online and know that they will automatically receive a tax receipt and thank you makes us very happy.

Minpunten:

It can be challenging to learn how to work the e-blast letters and setting up the campaign. Its difficult to get answers quickly.

Beoordelingen van Keela

Gemiddelde score

Gebruiksgemak
4,3
Klantenservice
4,5
Functies
4,0
Waar voor je geld
4,4

Waarschijnlijkheid van aanbeveling

8,3/10

Keela heeft een totaalscore van 4,3 van 5 sterren op basis van 270 gebruikersreviews op Capterra.

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Reviews filteren (270)

Josh
Josh
Executive Director in Canada
Geverifieerde LinkedIn-gebruiker
Management non-profit organisaties, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Keela for a small non-profit

5,0 4 maanden geleden

Pluspunten:

Keela just works. There are very few times where it doesn't work as it's designed, and the system is quick, responsive, and reliable. They are quick to push out new features.

Minpunten:

Nothing comes to mind - the things we were wishing for were solved within 1-2 years of product development.

Elsa
General Manager in Canada
Uitvoerende kunsten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Hearty Recommendation

4,0 4 maanden geleden

Opmerkingen: We've loved having Keela since the beginning. It is an integral part of running our company and the software does everything we need it to do.

Pluspunten:

Customer service is amazing. Constantly updating to make better. Very easy to navigate and use.

Minpunten:

Not a fan of paid add-ons. Wish they were included but understand why they aren't. SendGrid integration doesn't work with Wix and causes a lot of bounced emails for us.

Rafael
Marketing & Fundraising Manager in Australië
Filantropie, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Overwogen alternatieven:

A reasanably good software, with usability downfalls

2,0 3 jaar geleden

Opmerkingen: It is positive, but definetely not ideal. The platform was sold to us as basic but powerful, in reality it is basic and need a lot of work, in some instances to get the basics correct (i.e. invoices, integration with payment gateways etc.). Keela lacks a lot of key features we already provided feedback on. We do feel that Keela priority has been in functionalities that are tertiary and not a necessity (i.e. have details of transactions going to stripe description, invoices being more customisable, being able to edit recuring donor accounts without having to recreate them etc ). Those can be very frustrating and we had went backwards in our internal processes, specially with accounts, due to the platform lack of basic business customisation, things we had in our previous software.

Pluspunten:

Keela is happy to listen to customers. They are quick to provide support and the platform offer the basics needed.

Minpunten:

The basics are not well polished. Usability is a big issue and the navigation is clunky - we find ourselves going back and forwards a lot, some would be easily fixed with a simple "right click to open in new window" but that is not available. We end up using the export feature way more often than we should in order to get the data we need. We have provided a list of cons in the past.

Reactie Keela

3 jaar geleden

Thank you for your review Rafael, we appreciate the transparent feedback. Over the past year, you and your team have provided our Product Team with really insightful feedback and have suggested really great features to enhance the system. These absolutely do not go unnoticed! Our team is working super hard to make sure we continue to build a system that meets the needs of our users. While some features may take longer than others to build out based on the level of complexity, know that your ideas are being heard and discussed amongst our Product Team. We look forward to you and your team continuing to share innovative ideas with us to support us in building an even better system. Thanks for joining us along the innovation journey :)

Mackenzie
Mackenzie
Watershed Education Lead in Canada
Geverifieerde LinkedIn-gebruiker
Management non-profit organisaties, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

A CRM that better fit our needs.

4,0 4 jaar geleden

Opmerkingen: Keela and their team has been exceptional in their customer service and getting back with answers to my questions.

Pluspunten:

Keela's features were designed with non-profits in mind (versus business-based designs from competitors) that allow for easier organization of newsletter campaigns, volunteers, and interactions with contacts.

Minpunten:

Keela 1.0 is rough around the edges in some aspects. For example, the e-blast editor is difficult to navigate on a laptop or smaller desktop screen as some text boxes or drop down menus get squished or pushed off screen, and pressing one wrong button could lead you to lose your work.

Reactie Keela

3 jaar geleden

Thank you so much for your review, Mackenzie! We hope that Keela 2.0 has been a more user-friendly experience for you! Your team has provided great insight to our Support Team on additional features you are looking for in the system. This goes a long way in supporting our team in building an even more user-friendly platform! We appreciate your time and look forward to continuing to work with the team!

Adrian
Adrian
CEO in VS
Geverifieerde LinkedIn-gebruiker
Management non-profit organisaties, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Keela is better than most

4,0 4 maanden geleden

Opmerkingen: Keela is better than most of the other products we've utilized but there isn't really a wow factor when it comes to using this platform. It gets the job done but leaves you wanting for more.

Pluspunten:

Keela has a relatively clean interface with lots of features. They are continually upgrading which is very nice to know that there is a team committed to constant improvement.

Minpunten:

When there are issues, support is lacking and slow. Some of the integrations don't seem to work well and the payment portal, KeelaPay, doesn't work over 50% of the time.

Rochelle
Executive Director in Canada
Geverifieerde LinkedIn-gebruiker
Milieudiensten, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Keela keeps us organized

5,0 4 maanden geleden

Opmerkingen: Our team has used Keela on a daily basis to stay organized as a team, manage volunteers and donors, track goals, and send out communications. The customer support is great whenever we encounter an issue and we love that new features are continuously being added.

Pluspunten:

Team access helps keep everyone on the same page regarding fundraising and communications. We love that we can see our volunteers, donors, campaigns and communications all in one place.

Minpunten:

As we grow as an organization and gain more contacts we need to pay more for our subscription which isn't easy. It's a tool we use daily, and at this point, we need this type of software to operate and stay organized, but it can be challenging to find funding that will cover the cost.

Judith
Communications Director in Canada
Recreatieve faciliteiten en diensten, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Excellent way to manage donors and donations

5,0 4 maanden geleden

Opmerkingen: It's a great data management system and I like that it is specifically geared to donations. The set up has been slow for me - just because I'm doing it as a volunteer and had to work on it in dribs and drabs, rather than a concentrated amount of time. Can't say enough good things about the support team - they are amazing. Overall - I'm very pleased that I chose Keela.

Pluspunten:

The support is top notch. Their knowledge base is extensive, answering most of my questions without need to contact support. The videos produced to explain basic functions are excellent. But - when I can't find the answer - an email to the support team is answered within a day with just what I need to proceed.

Minpunten:

Setting up reports is not an easy task. But - still learning!

Jen
Development Administrator in Canada
Management non-profit organisaties, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Keela is Easy

4,0 3 maanden geleden

Opmerkingen: In the time I have used Keela I have had no issues with it. The ease of use is great! You can input donations directly into Keela without using a spreadsheet and then importing. Businesses are listed separately with associated contacts attached to them. Finding and changing information of a donor is quick and easy.

Pluspunten:

It is easy to navigate and is very user friendly.

Minpunten:

Some items that we flag with donations were not able to be flagged as we did before without setting up a separate segment.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Gezondheid, wellness en fitness, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Amazing product and customer service support!

5,0 4 maanden geleden

Opmerkingen: I enjoy Keela as I used Blackbaud Raiser's Edge for many years and it was horrible.

Pluspunten:

The migration process was smooth and the customer service support is quick and efficient. It is also user-friendly and easy to for donations processing.

Minpunten:

The access form a mobile app/iPhone is not super easy. MFA process is tedious and slow.

Lisa
Administrative Assistant in VS
Religieuze instellingen, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Administrative work made easy

5,0 4 maanden geleden

Opmerkingen: My overall experience with Keela was great.

Pluspunten:

I love how easy it is to tract monthly giving and yearly renewable memberships. It really makes my job so much easier and less stressful. Emailing made easy and contacting members simplified. Everything is one place and I am no longer concerned of anyone falling through the cracks.

Minpunten:

Honestly I can't think of anything I don't like.

David
Philanthropy Officer in Canada
Management non-profit organisaties, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Overwogen alternatieven:

Very happy with our nonprofit's first CRM

5,0 4 jaar geleden

Opmerkingen: I've only had positive experiences with Keela; the staff are all super helpful, they truly listen to customer feedback and make changes accordingly which is what's made Keela 2.0 more or less perfect for our small non-profit.

Pluspunten:

Keela's interface is easy to use and intuitive. The Help articles are easily searchable and clear and if you're still stuck the customer support is the best I've experienced from any software provider. Keela has made managing donor data a breeze and I can easily segment donors with the tag feature. The reporting function in Keela 2.0 seem greatly improved from 1.0. Donation forms are easily created, customized and embedded on our website.

Minpunten:

There were a few things I didn't like in Keela 1.0 (the reporting function, custom columns to view certain bulk contact info at a glance, monthly donation only form) but as far as I an tell so far they've all be fixed in Keela 2.0.

Reactie Keela

4 jaar geleden

Hi David, Thank you so much for taking the time to review Keela. It is awesome to hear you are enjoying Keela 2.0 a much as we are. You have been awesome to work with, we've appreciated you reaching out to our Success Team with your desire to learn and curiosity. We look forward to continuing to work alongside Environmental Youth Alliance. If you have any additional feedback, or questions come up in navigating our new system, you know where to find us :) All the best, Keela's Succes Team

Catherine
Events and Chapter Communications in Canada
Schoolleiding, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Keela is King of CRM

5,0 vorig jaar

Opmerkingen: Very enthused and satisfied with our experience with keela. We have gained greater customer insights and the donor tax receipt system is very much improved from our previous software

Pluspunten:

The software is easy to use and has a number of features. The customer support is outstanding which is valuable because there are so many features.

Minpunten:

The communications software and integration with the segments and tags can be cumbersome and requires more steps than other programs like mailchimp. However, Keela is constantly improving its offerings and we see these as minor compared to the benefits

Reactie Keela

vorig jaar

Hello Catherine. What an absolute joy to read! Thank you so much. "Keela is King" has a wonderful ring to it. The Customer Care team think you are outstanding as well - glad we are on the same page. I'm so happy to hear that your experience has been so positive. We look forward to growing our system with you! - Customer Care Team

Sam
Education Coordinator in Canada
Management non-profit organisaties, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Overwogen alternatieven:

Keela streamlined us

5,0 vorig jaar

Opmerkingen: Overall our experience has been very positive, and I am happy to use Keela for work every day.

Pluspunten:

Our intro to Keela was fast and furious, but the customer service team made starting up very easy. The interface is user friendly, and everything is clearly labelled. We now have all of our contacts in Keela, and use the form feature to embed all of our forms onto our website. Keela forms look so much more professional than the Google forms we were using. Looking for info or data on Keela is quick and easy, and it's also simple to edit or change things as needed. It has made our paperwork load lighter, and for that we are grateful!

Minpunten:

The only con I can think of is that you have to manually integrate duplicate contacts, but other than that it's a great service.

Liz
Community Engagement Officer in Canada
Geestelijke gezondheidszorg, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Overwogen alternatieven:

Very Responsive Customer Service

4,0 4 jaar geleden

Opmerkingen: Keela is an easy-to-use, glitch-free software with a great team behind it.

Pluspunten:

Keela was easy to implement and start using. The help desk team are fantastic and responsive to all inquiries and problems. It has sufficient functionality for our needs at a small nonprofit. Their developers are responsive to feedback on our needs.

Minpunten:

Keela really needs a mobile platform and it would be great to have more robust reporting capacity; I still need to do some report-building in spreadsheets instead.

Reactie Keela

4 jaar geleden

Hi Liz! We just wanted to reach out and thank you for your review! It has been a pleasure working with you and your team. We have appreciated all your suggestions since you've been with Keela. In response to your comment, we can't wait to introduce mobile. It's currently under testing, so it's coming super soon! Keep up the great work and stay tuned :)

Ronald
IT Manager in Nicaragua
Management non-profit organisaties, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Overwogen alternatieven:

Extremely useful

5,0 4 jaar geleden

Opmerkingen: We were looking a CRM for non-profit over many years. We tried and implemented Al lest other two products but the results were not as We hope. With Keela We are very happy because it is all in one products and they know what are they doing. Congratulations for your company.

Pluspunten:

It is very user friendly and complete. Definitely a complete solution for non-profit.

Minpunten:

Any is missing. For us keela works perfectly.

Reactie Keela

4 jaar geleden

Hi Ronald, we are so appreciative of your review. It's great to hear that Keela is meeting all the needs of your organization, that is our ultimate goal after all! We are looking forward to watching your organization grow and prosper alongside Keela. Keep up the awesome work :)

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Management non-profit organisaties, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great starter tool, needs more features for more mature orgs

4,0 5 jaar geleden

Opmerkingen: This is my second non-profit where I've chosen to install Keela. The first installation worked super well for managing donations and volunteers.
The second installation is for a more mature non-profit, and requires managing donations, memberships year over year, and putting financial entries into quickbooks. This isn't working quite as well because we need more sophisticated features than Keela provides.
I appreciate the support team a lot. They respond quickly and try to find workarounds for us. My feeling is we are probably pushing Keela over its current functionality because we have sophisticated needs, and will have to wait for features to be developed to keep using this tool. I don't want to migrate to yet another tool, having done so much integration work with Keela, and only being 6 months into having converted to Keela from a desktop version of Membertize.
My first installation also provided a lot more data migration support, and the second one, I was on my own.
Overall, it's a friendlier tool than most on the market. Sometimes it can be hard to figure out how to perform a certain function, as not all menus are totally intuitive, or you have to press a special button on the left, etc.
For a start-up org or non-profit just needing to track donations and volunteers, Keela is ideal and far less on the cost than more mature systems.

Pluspunten:

Easy to use, start-up ease, good import process, easy export. It worked really well for me in one non-profit where I needed simple email blasts, to track donations, volunteers, etc. It has a nice automatic email form for donations and memberships. You can search your contacts easily by name or email, and tag groups easily. Tags are easy to organize. The old dashboard did a great job managing campaigns and tracking donations against the goal. For small orgs, this is a good basic starter tool for managing your contacts and interactions.

Minpunten:

It's missing some things a more mature org needs. We're a neighborhood organization that relies on memberships. There's no renewal process in Keela at this time. You can't search by street name or address fields, so broadcasting to a group on a street is impossible. Sometimes we feel Keela gets 'tired' and can't find a contact we know is in there. So we refresh the browser, and lo and behold, there it is. The integration to mailchimp is weak, and unfortunately, Keela's email blast tool isn't as robust as Mailchimp, so we're forced to stay on Mailchimp. We've had problems with the quickbooks integration not putting funds into the right account. The other problem is reporting. We find the tools not as robust as we'd like for reporting total membership sales data. We've also had to cancel a class of membership and redo it, and that jacked all our reporting for people who'd already taken out memberships under the 'wrong' class. For a larger org with heavier membership management needs, this tool, wasn't as robust as we hoped.

Reactie Keela

5 jaar geleden

Hi there. Thank you for providing such detailed feedback. This is absolutely outstanding and we are very grateful to you for taking the time. I've crossed referenced some of the missing features you mentioned (such as address filtering and membership reporting) and I can see that they are logged in our Ideas Portal and our Product Team are working hard to introduce them. Thank you for sharing this with us - it's instrumental in our quest for constant improvement! :)

Gina
Elder Abuse Support Line & TeleCheck Coordinator in Canada
, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

I love Keela! is very organized, efficient and user friendly. I wouldn't use any other program

5,0 6 jaar geleden

Opmerkingen: Saving Time, organizing how we manage our volunteers (I would suggest at Social Services to your industry category as it isn't there and thats what we do.)

Pluspunten:

Visually appealing: good use of colour to organize categories and make it easy to find, images that help identify what category has what information. I had A.D.D and so many websites or programs are so text heavy and overwhelming and everything is shouting at you at the page to notice it. This program is superior in its use and look. User Friendly: I got the hang of the program easily. It is very detailed and easy to use. I like the fact I can email a volunteer and all the staff can see the email thread between us both. That is very convenient. My favorite is the interactions page. As I can see if there is a LOA posted, or if the volunteer only wants to volunteer in one program and not another. I am able to find out what is going on with the volunteer without reaching out to each one or calling a staff member as we all post our interactions in there. It saves me a lot of time and any program that can offer that is aces in my book

Minpunten:

I wish Keela could create a software program for inbound and outbound calls. The program currently being used is "iCarol" which is a great program, however it would be great to have another software option. Once upon a time Bell was the only company to monopolize the phone industry...now there are several ... Removing a volunteer: It is frustrating categorizing volunteer as "inactive" as they still show up with all the active volunteers, which clogs up the page. If you had a separate page as inactive (so they wouldn't show up with the active volunteers) that would make a MASSIVE difference. As volunteers honor their commitment and leave .. so we have A LOT of inactive volunteers with the active volunteer

Reactie Keela

6 jaar geleden

Thanks for your feedback! We're always happy to receive suggestions on how to improve Keela. Please get in touch with us so we can hear more about what you have in mind: http://bit.ly/2H0UvvM

Rebecca
Communications Manager in Canada
Milieudiensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

A Growing Platform

5,0 4 maanden geleden

Pluspunten:

Keela is a very user-friendly platform. Everything within the system is easy to understand, to learn, and to navigate around. They provide video and text tutorials for every feature, which makes learning them a breeze. I also enjoy the simple but clear navigation around the platform, and find it very intuitive to find exactly what I'm looking for.

Minpunten:

Our organisation has been using Keela since its early launch in Canada and, like any new system, we've found there have been some growing pains. I'd say overall that every feature Keela offers is easy to use and functional, I've also quickly run into constraints with things that I would love to be able to do within Keela. For example, the forms work perfectly when using Keela's existing templates, but it's either difficult or impossible to create a form outside of the templates. In addition, sometimes new features have a lot of promise but then are quite clunky to work within. For example, my organisation was very excited for the release of peer-to-peer fundraising, but then found the P2P platform very challenging to use for our potential donors. I'm sure all these things will get smoothed out over time, and overall I still very much enjoy using the Keela tools and platform.

Kat
Outreach and Development Specialist in Canada
Musea en instituten, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

We love Keela!

5,0 3 jaar geleden

Opmerkingen: Keela has fundamentally changed how I manage my organization's donors and how I communicate with our community. The interface is so easy to use and affordable for a small community museum like ours.

Pluspunten:

I love that Keela is Canadian based and offers a complete cloud-based CMS and donor management system. It's a great value for the money and their onboarding and customer service are fantastic. I know the name of the person who helps me when I run into problems.

Minpunten:

Some features are still in development. I'd like to be able to customize receipts and automatic replies a little more than currently offered. However, Keela's development portal makes it easy to submit recommendations and see what's next for product roll out.

Reactie Keela

3 jaar geleden

Thanks so much for your feedback, Kat! I think I can speak for Elsie and say you have been great to work with. You are both a patient and avid learner, making our jobs easier than ever! As for customizing receipts, we have options for customizing receipts for certain campaigns and impact areas coming - estimated for our 2.7.2 release. Keep an eye out for this! Addintally, custom automated emails are also on their way. We call these 'email drips' which have been added to the planned tab in our Portal. Feel free to jump in a vote (https://portal.productboard.com/keela/1-product-portal/c/24-email-drip-marketing-campaigns). There is lots more to come, all based on user feedback, so keep sharing those brilliant suggestions of yours. We look forward to continuing to work with you Kat :)

Melissa
Executive Director in VS
Management non-profit organisaties, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Vertile Foundation

3,0 4 jaar geleden

Opmerkingen: It's been good. One other thing, your [SENSITIVE CONTENT HIDDEN] offered to donate money to us when we first signed up. This never happened and we weren't credited that amount either. It would be nice to get that as a credit for next year.

Pluspunten:

It's very easy to use. I really like that we can put in recurring donations easily.

Minpunten:

Right now, we're mainly using this software to help with time-consuming tasks like sending tax receipts. It would be really helpful if you had a very customizable template for these letters. I would only like to show the necessary info - date, amount and customer name. They don't need anything else from the database and if it's messy and include too much info, we'll have to do it manually. Also, we prefer to not to put dates in there, so it would be nice to send a receipt that a cumulative amount for the year or one that lists out all of the dates and amounts. Some people want all of the amounts and dates but 95% don't. As we start using Keela more for targeting larger donors, your reporting features will be nice. It would be great to see top donors by year and then compare them by year. This allows us to see if someone is donating more or less than usual. This also helps us identify potential larger donors. You have a total donations amount listed in the contact summary. It would be nice to have a list by year for the last 3 years so we can easily see a trend and a report that shows this would also be great.

Reactie Keela

4 jaar geleden

Thank you so much for your feedback! It's very much appreciated. Great news - both the ability to customize receipts and a report of Top Donors within Keela are two features that we are building right now. I'm so glad to hear that our Product Team is heading in the right direction :) Top Donor reports will be available in the upcoming months when your organization transitions to our newest platform - stay tuned for more details! I've sent an email to you from our [email protected] email address to follow up on your credit - lookout for it today. Thanks again!

Katie
Administrative Supervisor in VS
Management non-profit organisaties, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Keela -- Quality Nonprofit Software at an Affordable Price

5,0 5 jaar geleden

Pluspunten:

What I enjoy most about Keela is how many features are included at an affordable rate. Working at a small organization, we were able to transition the vast majority of our spreadsheets and loose systems into one. We also were previously using an outdated hardware CRM system installed on a single, unreliable office computer and were in desperate need of a cloud-based system.

Minpunten:

Because Keela is a system that does not include the bells and whistles of more expensive options, some functionality does seem limited. While most issues are very minor, I would say my biggest frustration is not being able to easily track married couples in the same contact entry.

Reactie Keela

5 jaar geleden

Hiya Katie! Thank you so much for your excellent feedback - I'm pleased to hear that your transition to Keela has been a positive one :) We want our users to be empowered and it sounds like you're well on your way! I completely understand your desire for a more robust way to track spouses in the Keela system. We have gathered lots of feedback surrounding our Households feature in our Ideas Portal (a place where feature requests and suggestions are born!). If you have any specific changes you would like to request for this feature please let us know by adding an idea here (https://keela.ideas.aha.io/ideas/new). We love improving and our users are the best sources for how to do that! Thanks again.

Rebecca
Secretary in VS
Management non-profit organisaties, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Overwogen alternatieven:

Pros and Cons of Keela

4,0 4 jaar geleden

Opmerkingen: This program is great. I'm only 6 months into this program. I would reccomend this to others. But it will take time to learn how to run it properly. I am still learning.

Pluspunten:

Its easy to enter the contacts. Once you set up an e-blast, its easy to choose the recipients. Once you learn to create the e-blast letter, it looks great.

Minpunten:

It can be difficult to log in. It will redirect me from log-in to setting up a new account. It can be challenging to learn how to work the e-blast letters and setting up the campaign. Its difficult to get answers quickly. It takes a while to reach someone, and it usually is only email communication. It can be difficult to create the email body for e-blasts.

Reactie Keela

4 jaar geleden

Hello Rebecca - thank you so much for this amazing feedback. I am so glad you find the system easy to use. This is exactly what we're after so it's very reassuring to hear we're on the right track. At the moment Keela offers unlimited online support and you'll always hear from us within 3 business hours of your email - often sooner! If we're able to introduce phone support in the future we definitely will! Thank you so much again - we look forward to seeing the incredible things that you and your team achieve with Keela.

Briana
Communications and Marketing in VS
Management non-profit organisaties, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Best Nonprofit CRM out there!

5,0 4 maanden geleden

Opmerkingen: Keela is the best do-it-all CRM for any nonprofit!

Pluspunten:

Keela has everything in one place for nonprofit contact/database/fundraising management. They also have the best customer service in the industry. One of the items that really sets them apart is their monthly webinars to help you learn more! They help you learn about their systems but also provide valuable industry content as well!

Minpunten:

There are things that I wish Keela did that it currently doesn't. However, Keela is very receptive to new ideas and takes customers' insights into consideration when upgrading things.

Reed
Executive Director in VS
Burgerlijke en maatschappelijke organisatie, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Overwogen alternatieven:

Keela is a good for a small industry

4,0 4 jaar geleden

Opmerkingen: I am happy to have one piece of software at that does not require customization and is affordable for a small non-profit like ours.

Pluspunten:

It is very easy to start using. I was able to easily import my data and get to work pulling numbers. The customer service has been very responsive and pleasant. I really enjoy my interactions and have been able to quickly overcome obstacles. I am happy that it meets so many of our needs -- weekly email blasts, moves management for donors, and volunteer activities -- at a reasonable price my small non-profit can afford.

Minpunten:

We have had some difficulty with email provider spam filters rejecting our Keela-generated emails before users can even see them. This has reduced our open rate on my weekly emails -- which are very popular with our members. I wish I could pick the attribute that we use to avoid duplicates.

Reactie Keela

4 jaar geleden

Hi Reed! Thank you so much for this great feedback, we really appreciate it. I'm so glad that you find the system easy to use and that it's meeting your needs. This is wonderful news! Check out our Best Practices article (https://keela.zendesk.com/hc/en-us/articles/360028863892-Best-Practices-for-Using-E-blasts) for lots of tips and tricks on how you can increase your mass email credibility. This will help the email providers of your recipients when they're scanning your E-blasts. Another great way to help out with this is by taking advantage of our integration with SendGrid. Feel free to reach out to [email protected] for more details - we're always happy to help. Thank you again!

Kalyani
Executive Director in VS
Management non-profit organisaties, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great for a small to medium sized nonprofit

4,0 5 jaar geleden

Opmerkingen: Fabulous and very responsive team.

Pluspunten:

The contact management piece is very easy to use--especially the import process. It provides for a way to quickly spot duplicates. The value for money is great especially for a small nonprofit that is starting to become more strategic with its fundraising. In fact, after using this for a year, I can't imagine how we managed without a searchable donor database. The contacts tool is tied in with eblasts so you can note all interactions with each contact, electronic or otherwise.

Minpunten:

The eblast tool for newsletters is pretty limited. It's a limited pallet so to speak. The keela team has taken our feedback and released upgrades to the tool but there's still some ways to go before making it truly user friendly.

Reactie Keela

5 jaar geleden

Hiya Kalyani - thank you so much for your lovely feedback. It's so appreciated! I can definitely agree with your sentiments about surviving without a searchable database and I'm really glad that Keela can provide that for you. I assure you with absolute certainty that we also think your fabulous and look forward to continuing to expand our E-blast builder in the future with the help of your feedback! :) Thank you so much!