--- description: Ontdek de plus- en minpunten van Requestor en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Requestor - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software en ticketsystemen](/directory/30008/help-desk/software) > [Requestor](/software/153792/requestor) # Requestor Canonical: https://www.capterra.be/software/153792/requestor Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.be/software/153792/requestor?page=2) > Requestor is een helpdesk met meerdere kanalen waarmee je zowel klantenondersteuning als interne teamverzoeken kunt uitvoeren. > > Oordeel: score van **4.8/5** door 8 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Requestor? Helpdesk- en servicedeskoplossingen in het zakelijke segment en kleine en middelgrote bedrijven. Beheerd in de cloud of op je bedrijfsserver. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.8/5** | 8 Reviews | | Gebruiksgemak | 4.9/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.6/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Requestor Technologies - **Locatie**: Brno, Tsjechië - **Opgericht**: 2013 ## Commerciële context - **Beginprijs**: US$ 30,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Duits, Engels, Tsjechisch - **Beschikbare landen**: Albanië, Andorra, Belarus, België, Bosnië en Herzegovina, Bulgarije, Cyprus, Denemarken, Duitsland, Estland, Faeröer, Finland, Frankrijk, Gibraltar, Griekenland, Groenland, Guernsey, Hongarije, IJsland, Ierland en 33 meer ## Functies - Activiteitendashboard - Alerts/Escalation - Beheer van Service Level Agreements (SLA's) - Communicatie via meerdere kanalen - Geautomatiseerde routing - Klantendatabase - Macro's/reacties via sjablonen - Priorisering - Rapportage en analyse - Samenwerkingstools - Third-Party Integrations - Workflowbeheer - Zelfserviceportal ## Integraties (8 in totaal) - Auth0 - DevOps - Jira - Microsoft Entra ID - OneDrive - Twilio - Twilio Flex - WhatsApp ## Ondersteuningsopties - E-mail/helpdesk - Kennisbank - Chatten ## Categorie - [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.be/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4076 reviews) 3. [Milvus](https://www.capterra.be/software/202528/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1758 reviews) 5. [BeyondTrust Remote Support](https://www.capterra.be/software/86962/bomgar) — 4.6/5 (2009 reviews) ## Reviews ### "Helpdesk for everyone" — 4.0/5 > **Geverifieerde reviewer** | *6 oktober 2019* | Computersoftware | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: I implemented it for several companies as one system. Helpdesk works well and own customization works well. > > **Minpunten**: Support was sometime very slow and not provide excellent feedback. Waiting for fixing or new version takes long time. > > I like it due to easy managemet work and check helpdesk performance due to connection to Sql reporting services. ----- ### "Overal very good experience, intuitive product and quick implementation." — 5.0/5 > **Lubo¿** | *28 juni 2017* | Computersoftware | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Easy user administration, almost everything you need is possible to configure in administration module Often updated (if you have prepaid maintenance) - lot of new useful functionality Good and quick techical support from developer > > **Minpunten**: I didn´t find anything significant negative In user administration is missing merging users/companies, after migration we have lots of semiduplicities (like CAD\_Studio vs CADStudio with subordinate users ) and is sometimes dificult to merge this records. ----- ### "Nice and great app" — 5.0/5 > **Tomá¿** | *4 augustus 2016* | Detailhandel | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Is very good (not only) service desk application. Easy interface with many customization possibilities > > **Minpunten**: It still needs human operators :-) > > I have good experiences with the "Requestor" application, as well as with the company. Almost everything was possible in the current version of application and if I have found something what wasn't, the development team was able to implement it in the few days in to the next version. ----- ### "Suits our needs" — 4.0/5 > **Miroslav** | *10 augustus 2016* | Informatietechnologie en -diensten | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Simple, customizable, support > > **Minpunten**: Some adjustment is needed to automate > > We are satisfied. Requestor use for daily operating requirements in our company. We are in touch with the manufacturer, and collaborate on improving. ----- ### "Requestor, smart\&easy way for small helpdesk" — 5.0/5 > **Marcel** | *8 augustus 2016* | Levensmiddelen- en drankenindustrie | Aanbevelingsscore: 9.0/10 > > Requestor, smart\&easy way for small helpdesk. Easy to administration/initial setup, easy-to-use for BFU, helpfull for IT process managing ----- Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.be/software/153792/requestor?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/153792/requestor) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Gestructureerde gegevens