Vagaro reviews

As a small business Owner, Smart choice to deal daily activities.

Opmerkingen: As a small business owner, Vagaro is really helpful. By using the Vagaro app, users can easily appoint the service.
On my end, its very easy to set , and learn the basics, such as scheduling auto reminders and emails for customers. It has the option to identify roles like owner, sales customer service bookkeeper, etc., so I can easily divide tasks.

Pluspunten:

Simple to configure and set up; proper guidelines are available for that As a small business owner, it is difficult to handle all the responsibilities associated with running a business. Vagaro really helps me to divide tasks and set automated reminders and emails. Payment options also secure here.

Minpunten:

Paying the swipe fee for every credit card transaction is kind of a headache for me. It's a good option to take a one-time payment, like in this situation.

Vagaro gets the job done.. ALWAYS SEEM TO IMPROVE

Opmerkingen: Overall it has been satisfactory, which is why I am still here. The inconvenience of setting up another platform has not been worth the move to another platform

Pluspunten:

Ease of use, consistency of good customer service and added features

Minpunten:

High email/text marketing costs, high rates to process payments, inability to credit/rollover unused portion of marketing plan ( ie. if I pay for 5k emails and only use 2k, it would be nice to allow rollover of unused portion) Especially due to the fact that there have been many glitches or unexplained sends that were not actually sent!! We have so much wasted money due to this

Recommended for staying organized with health & wellness appointments!

Opmerkingen: I've had great experience using this software and it always makes it easy to book and keep appointments organized.

Pluspunten:

I have always had such an easy time booking appointments with Vagaro. Their scheduling feature is especially easy to use.

Minpunten:

This might be the fault of the vendor rather than Vagaro, but once, I used an address listed in Varago to go to an appointment and it was an old address. It would be great if Varago confirmed information like this to avoid issues.

User Review

Opmerkingen: A little clunky and hard to navigate, despite simple and minimal aesthetic

Pluspunten:

Simplicity of use and consistencies between user profiles. Ease of use for consumers.

Minpunten:

Mobile app ease of use, hard to find some aspects of scheduling from phone and editing features. Limited to admin use rather than all employee accessibility.

Vagaro is a lifesaver for managing my salon appointments and inventory. It's been a game-changer!

Pluspunten:

Vagaro's appointment scheduling and inventory management features are top-notch. It's easy to use and has streamlined my business operations.

Minpunten:

I wish Vagaro had more customizable reporting options and better customer support. Sometimes it feels a bit limited in that aspect.

On the fence, but TRIAL IS SO USEFUL IN UNDERSTANDING THE SOFTWARE!

Pluspunten:

Not sure how I feel about it. I have completely mixed views. I signed up for a trial period, when I thought my business would be opening in May, It is now September and I am about to open. The trial period, did not let me obviously try the debit card or payment options. Then from my understanding if you didn't click to continue the trial period, you were no longer getting the service. Yet I am being asked to pay $40.00, $35.00 plus a late fee, for service used in June. But my trial period was end of May to June, so this put me off. THEN they locked me out of my account and are asking me to pay a past due balance of $40.00 but what will happen then, that's just to unlock my account and then are they going to charge me for what more months of NON -USAGE. I sent emails but they bounced back with literally, we've detected key words in your email that this filter system won't allow anyone to respond to. Now imagine if I were up and running and this happened? When I was using the trail period, here is what I somewhat liked: The landing page The reminders although I felt like the customer emails were lacking in personal touch and were standard, and seemed very automated to me and "cold." I couldn't figure out how to personalize it. Then the location was neat, but again. The email reminders were a little one liner, reminder but something about them felt off putting. Not sure, I did find the landing page creation challenging but nonetheless they give you a landing page. The add ons are expensive so for a software all of a sudden you can come up to over $200 I get it, but why is there nothing for a start up, entrepreneur? The $50.00 program seemed ideal and overall it seems like a good software but this $40.00 is absolutely offputting to me, so if I pay them and still can't access my account, they would have gained $40.00 for me for after a trial period where I was not using the program? So I don't know. BUT i do suggest doing the trial period. I 've done several with some others and so far, nothing seems to be wowing me or they're way to expensive for my start up.

Minpunten:

Their capacity to shut your account down if there is a missed payment. Imagine running a business and that happens.

Vagaro review

Opmerkingen: Overall vagaro is a good source for showing services and offerings to people

Pluspunten:

I like that vagaro offers lots of options to post offerings and services

Minpunten:

I don’t like that when u try to select through the options that the menus sometimes disappear or make you scroll down

VAGARO works just fine

Pluspunten:

I liked the fact that it was pretty easy to use, and I was able to contact customer service. It was also inexpensive

Minpunten:

I was not impressed by the reports or the time that it took to process them

Good Software App

Opmerkingen: Good overall, no major complaints or issues that I have had.

Pluspunten:

Easy navigation and user friendly - good appearance.

Minpunten:

Not sure if is my PC but there has been lag in the page load time.

Simple and Straightforward

Opmerkingen: Overall, it's very easy to use to sign up for a variety of services. I have been using Vagaro for many years and its been simple and clear.

Pluspunten:

Vagaro is simple and straightforward. It is incredibly user friendly!

Minpunten:

It can. be difficult to back and change an option- like adding or removing a service.

Starting Back Post Covid-19

Opmerkingen: Overall, I am very pleased using Vagaro software. It allows my clients and customers to book online, to cancel an appointment and reschedule if needed, saving me time. I can go in and change the look of my Vagaro site whenever I want. The software allows me to send email blast for little or no cost. It's a great way to stay in contact with your clients and customers. There's a lot to like about Vagaro!

Pluspunten:

I pretty much like everything about Vagaro. The software is very easy to use and even if you get stuck, Vagaro has a university where you can take a class on how to use Vagaro or a specific task you're trying to perform. I find that the price was well within my budget for a software program that has all of what you need to build a successful business compared to other programs.

Minpunten:

I think the thing I like least about Vagaro is the fact that the add-on functions cost extra. To feature your business on Vagaro, its an extra fee, and also it's extra to develop a form, it's the little extra fees that really adds up, especially when your building your business.

Vagaro for Salon/Spas

Opmerkingen: I've had no negative experiences with Vagaro and I don't see myself switching to another software any time soon.

Pluspunten:

Vagaro is very easy to use and has a lot of features that other booking software does not. The online booking software and appointment management is convenient for clients.

Minpunten:

I do think services or products paid for with reward points should also be able to be paid partially with points if clients do not want to use all of their points. Currently it is all or nothing. For instance, if a client has 20 reward points and is purchasing a $40 product, they should be able to split the payment between points and cash. So far, this can only be done by manually removing points from their account.

15 year user!

Opmerkingen: I've been a Vagaro user for years and it is great.

Pluspunten:

I like the way everything is integrated. It easy to work with.

Minpunten:

Sometimes when you do an update you move things that don't need to be moved

Vagaro makes Small Business not so small

Opmerkingen: I've thoroughly enjoyed getting to know Vagaro. They make it easy to learn how to use. I get excited about the new tools I can use to optimize my business and plan to expand.

Pluspunten:

Vagaro's customer service chat option is FABULOUS. If ever I don't know how to use something, I get the answers I need right away in the chat. Either through the chat bot, or with live agents. Makes it so easy to learn how to use.

Minpunten:

I'd like to see Vagaro build out their Website templates more, and email communications options to be more targeted. We need to be able to customize lists, and build nicer-looking newsletter templates.Also, I thought Vagaro would be a good way to get more referrals, but it has not proved to be.

Great Management Software for my Tattoo Studio

Opmerkingen: Overall, it's great for my tattoo and piercing business. Customer tech support is also very good!

Pluspunten:

The ease of use. the software is geared for businesses in the service industry. It's been doing well for my tattoo studio.

Minpunten:

There are some features that I'd like to see implemented in the near future.

Vagaro is a double edged sword

Opmerkingen: when i pointed this stuff out to support, they gaslighted me pretty hard, saying if I wanted that sort of functionality (not having my clients have to perform 3-5 clicks to get to the right service/product) that i should buy their hosted web design? ummm no im good i dont want to build a website on their platform They seem friendly but if you ask any technical questions they have been trained to sidestep them and offer solutions that are more beneficial to Vagaro than your spa/salon etc. Be careful!!!

Pluspunten:

pretty straightforward to setup - the onboarding was weird bc they wouldn't allow multiple stakeholders to attend the onboarding meeting from multiple accounts?

Minpunten:

You should carefully decide whether you want to support Vagaro - here's why. The #1 reason we initially were looking at integrating Vagaro into our business was seamless bookings. They offer a pretty robust backend that makes it easy to add products/services and schedule them to a calendar. Unfortunately, if you want a very frictionless experience for your potential customers to book an appointment, there is a dangerous trade-off. #1: where your reviews live Vagaro's software prominently highlights / promotes leaving reviews on THEIR platform, which in the end benefits Vagaro's landing pages (which they rank on Google for local services, then they promote your competitors to that platform) #2 if you want to direct link to specific services or products you sell with a booking widget, you can't do that on your own website. You have to generate a link and send people to Vagaro.com This is problematic because now your potential customer/client is on a website which advertises your competitors.

Vagaro takes online appointment scheduling to a whole new level

Opmerkingen: I really enjoy how the team helps me get through virtually anything I have encountered so far of running my business. With the expansion to 2 other states I felt at ease and comfortable moving forward with them. You will be well taken care of with the Vagaro system and team.

Pluspunten:

The features just blow me away. I could spend a year implementing all the options and still get more. The customer service team is sensational and always there.

Minpunten:

Just learning all the options to handle for customer/clientele management. There is a lot to learn with the Vagaro product. It takes time to absorb it all, but it is definitely worth it or I would not be still with them years later. I am proud to say I use their service to not only you but my clients.

Vagaro didn't work well, and it was tough to cancel the subscription, Beware

Opmerkingen: Not real great software, and poor customer service. Its a scammy product and they make it difficult to cancel.

Pluspunten:

I wanted to use it for the scheduler and payment processing.

Minpunten:

The credit card processor did not connect well to multiple devices, and so I cancelled it. I actually had to pay for the CC processor, but when I went to cancel Vagaro they still forced me to pay another $100 for a "free" CC processor, even though I paid for it. Very frustrating and the support was not good. DO NOT use this application. Its very scammy.

I've used Vagaro for 10 years and I love it!

Pluspunten:

It's easy to use. I like changing the colors for the season and having a pretty calendar. I love that my clients can book , fill our forms and pay online. It cuts down on printing costs and calls or texts outside of hours. It is so convenient for them!

Minpunten:

There occasionally has been a glitch and clients have been able to book during hours I've had blocked off.

Huge impact on my business

Opmerkingen: I wish I would have gotten Vagaro sooner. It has made my business more profitable and easier on me as a sole proprietor.

Pluspunten:

Online payments and membership renewals are the most beneficial things for me and have increased my revenue!

Minpunten:

My members without auto renewal do not consistently get emails of membership expiring. I do not know if it is the difference of their online submission versus me checking them out or invoicing them.

Efficient Scheduling with Minor Reporting Challenges

Opmerkingen: My experience with Vagaro has been positive. The scheduling tools are effective and user-friendly, though the reporting features can be complex and customer support sometimes slow.

Pluspunten:

agaro’s user-friendly interface and robust scheduling tools make managing appointments effortless, and the automated reminders help reduce no-shows significantly.

Minpunten:

Vagaro's reporting features can be complex to navigate, and the customer support response times can be slow at times.

So easy to use!

Pluspunten:

I love how easy Vagaro is to use. I have been using it for over 6 years now in my studio salon and I absolutely love all of the available features. I also love how easy it is to customize everything for my business and how easy it is to make changes on the go.

Minpunten:

I don't like that there is not a feature to book particular services on select days but I did submit feedback about that and I received an email that it is being worked on!

Do not use Vagaro if you run a Nail Salon

Opmerkingen: Not the greatest. As a paying customer and owner I shouldn't have restrictions or have roadblocks because vagaro is not set up for nail salons but yet advertises that it is. The system is not convenient to use in many different situations. The solutions are very inconvenient, pointless, problematic or no solution at all. Some solutions create other issues in the system. Its honestly poorly set up. Creating all these steps to find information or make changes is unnecessary and it even makes it difficult for new receptionist to learn the system. Ive also experienced agents not being available for days in a row. The system has many glitches and runs very slow. For how expensive the printer cost, Im constantly dealing with it disconnecting and their support team help set up to the wifi to prevent this issue but still does it. I have not used Vagaro for a very long time and the fact that MANY problems came up with the setup and solutions to problems creates more problems or restrictions in the software is terrible. As a business owner, I don't need more headaches. Talking with other salon owners, they have also experienced the same or similar problems with vagaro and transition over to other softwares. I am now in the process of switching. Can't say Vagaro is a great system for salons.

Pluspunten:

Pos system works well. Fees are not to bad.

Minpunten:

I would say the whole setup is not good for a nail salon business or even set up in a convenient manner. Theres so many steps you have to do in situations just to resolve one simple problem. Ive had more bad experiences than good. Ive experienced not being able to do price adjustments at checkout even as the owner I have no access to make changes. This is problematic in nail salons since it's common for clients to make changes in their services or didn't know how to book properly online to begin with. By taking deposits, it locks the prices where you can not make changes without doing inconvenient steps beforehand. Cant simply edit or delete things without the deposit getting lost or again completely steps beforehand. Clients tend to no call/no show and block credit cards so deposits are necessary but that causes restrictions. Deposits don't show on the receipts at final checkout. Not all clients want to get emails so I have to do all these steps to find the DATE the client booked THAT appointment just to to track down the deposit. Theres no way to SIMPLY make adjustments or changes on Vagaro without having to do unnecessary steps where now we have a line of clients waiting. Ive bought their printer and the printer will disconnect or shut off at random times of the day. Every solution given to fix or make better of a problem just created different problems or restrictions. Clients constantly gets booted off when making appointments online. The list goes on.....

Vagaro Vagaro

Pluspunten:

What I like is its simple and distinctive composition.

Minpunten:

Customer support is not responding quickly and this is a problem.

An Amazig Scheduling Solution

Pluspunten:

Using Vagaro is straightforward and it comes well equipped. It makes scheduling easy and fast and we no longer have issues of double booking.

Minpunten:

Vagaro is smooth and delivers without problems.