---
description: Ontdek de plus- en minpunten van Chattermill en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's  op Capterra België.
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title: Chattermill - Bekijk prijzen, reviews en scores - Capterra België 2026
---

Breadcrumb: [Startpagina](/) > [Customer experience software](/directory/30671/customer-experience/software) > [Chattermill](/software/153694/customer-experience-analytics-platform)

# Chattermill

Canonical: https://www.capterra.be/software/153694/customer-experience-analytics-platform

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> Chattermill verenigt klantfeedback, klantenondersteuning en productfeedback in één platform om klantgegevens op schaal te analyseren.
> 
> Oordeel: score van **4.5/5** door 25 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

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## Overzicht

### Wie gebruikt Chattermill?

Snelgroeiende bedrijven in de detailhandel, fintech, reizen en meer die hun klantervaring opnieuw willen vormgeven met gedetailleerde feedbackanalyse.

## Snelle statistieken en scores

| Metriek | Beoordelen | Details |
| **In totaal** | **4.5/5** | 25 Reviews |
| Gebruiksgemak | 4.4/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 4.6/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 4.2/5 | Gebaseerd op alle reviews |
| Functies | 4.4/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: Chattermill

## Commerciële context

- **Doelgroep**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web
- **Ondersteunde talen**: Engels
- **Beschikbare landen**: Australië, Canada, Duitsland, Frankrijk, Ierland, Italië, Nederland, Verenigd Koninkrijk, Verenigde Staten, Zuid-Afrika

## Functies

- Beheer van enquêtes/peilingen
- Beheer van klantervaringen
- Beheer van negatieve feedback
- Dashboard
- Enquêtes en feedback
- Feedbackbeheer
- Gegevens importeren en exporteren
- Gegevensextractie 
- Gegevensverzameling via meerdere kanalen
- Gegevensvisualisatie
- Klantensegmenten
- Machine learning
- Markeren
- Part-of-speech tagging
- Proces- en workflowautomatisering
- Rapportage en analyse
- Rapportage en statistieken
- Samenwerkingstools
- Segmentering
- Sentimentanalyse
- Taaldetectie
- Tekstanalyse
- Third-Party Integrations
- Trendanalyse
- Visuele analyse
- Zoeken/filteren

## Integraties (28 in totaal)

- Alchemer
- AppFigures
- AppFollow
- AskNicely
- Customer Thermometer
- Delighted
- Dixa
- Feefo
- Freshdesk
- Google Cloud
- Intercom
- Kustomer
- LiveChat
- Medallia Experience Cloud
- Qualaroo

... en 13 meer integraties

## Ondersteuningsopties

- E-mail/helpdesk
- Veelgestelde vragen/forum
- Kennisbank
- 24/7 (contact met medewerker)
- Chatten

## Categorie

- [Customer experience software](https://www.capterra.be/directory/30671/customer-experience/software)

## Gerelateerde categorieën

- [Customer experience software](https://www.capterra.be/directory/30671/customer-experience/software)
- [NLP-tools (Natural Language Processing)](https://www.capterra.be/directory/32754/natural-language-processing-%28nlp%29/software)
- [Customer satisfaction software](https://www.capterra.be/directory/30541/customer-satisfaction/software)
- [NPS-software](https://www.capterra.be/directory/32075/nps/software)
- [Text mining software](https://www.capterra.be/directory/30933/text-mining/software)

## Alternatieven

1. [SurveyMonkey](https://www.capterra.be/software/32728/surveymonkey) — 4.6/5 (10427 reviews)
2. [Trustpilot](https://www.capterra.be/software/169618/trustpilot) — 4.5/5 (1202 reviews)
3. [Jotform](https://www.capterra.be/software/158456/jotform-4-0) — 4.7/5 (2794 reviews)
4. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [Survicate](https://www.capterra.be/software/132914/survicate) — 4.6/5 (99 reviews)

## Reviews

### "Easy to use understand insights, accurately tagging and analytics" — 5.0/5

> **Mez** | *9 september 2024* | Computersoftware | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: Excellent sentiment analytics, very good at identifying both positive and negative sentiment. It's the most accurate tool we've used.
> 
> **Minpunten**: Some of the colours on the charts could be improved.
> 
> Great feedback analytics tool which has helped us understand the voice of our customers and quickly and accurately identify the pain points that our customers care about.

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### "Relevant, granular insights on what our customer like and don't like" — 5.0/5

> **Katy** | *3 september 2024* | Design en ontwerp | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: Easy to use UI and the granularity of the insights make it super easy to understand the main themes mentioned by our customers
> 
> **Minpunten**: Some of the reports look a bit dated and it would be nice to have the ability to change colours on charts.
> 
> Chattermill provides us with great insights on what our customers want. The platform is easy to use and it's very quick to get to insights without having any data analytics background.

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### "great idea, not working for me" — 2.0/5

> **Emma** | *25 oktober 2021* | Luchtvaart(maatschappijen) | Aanbevelingsscore: 2.0/10
> 
> **Pluspunten**: trending user feedback helping us to understand what travellers want
> 
> **Minpunten**: For me difficult to use, difficult to make alternations to service, ability to remove ex-employees as users has now been removed. when bringing this up to chattermill no solution has been offered
> 
> verbatim feedback being categorized and highlighted.

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### "Great product" — 4.0/5

> **Shaina** | *12 oktober 2021* | Consumentengoederen | Aanbevelingsscore: 8.0/10
> 
> **Pluspunten**: Open to hear about developing new features, Ability to setup easy integration with 3rd parties (like ticketing platform), Accurate category tagging which really helps understanding customers pain points, translating all languages to English is done well
> 
> **Minpunten**: Sometimes found that the reporting was inaccurate, or didn't save the default view. Customer success at first was great, but then lacked.
> 
> Great experience with the team. Happy that they are ready to listen about product improvements and actually develop most of them. Good customer support mostly.

-----

### "Use of it in a startup" — 4.0/5

> **Lorena** | *26 oktober 2021* | Vastgoed | Aanbevelingsscore: 7.0/10
> 
> **Pluspunten**: The integration with the other features that we use works very well\! The possibility to connect with Slack is one of the most usefull features for us, it is used daily by the teams to see critical cases and solve it quickly.
> 
> **Minpunten**: We have some difficulties to chage the structure of the themes/categories: we are a startup growing very fast so things change very very quickly around here and it is important to us have the same agility to change these structures to better understand you customers. Problems change, perceptions change and the theme structure dosn't follow this trend.
> 
> Customer support team and our contact inside the company, Theresa, have a huge willingness to help us in any doubts.

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Pagina: 1 / 2\
Volgende: [Volgende pagina](https://www.capterra.be/software/153694/customer-experience-analytics-platform?page=2)

## Links

- [Bekijk op Capterra](https://www.capterra.be/software/153694/customer-experience-analytics-platform)

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