--- description: Ontdek de plus- en minpunten van RoomRaccoon en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: RoomRaccoon - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Hotel software](/directory/20031/hospitality-property-management/software) > [RoomRaccoon](/software/153249/roomraccoon) # RoomRaccoon Canonical: https://www.capterra.be/software/153249/roomraccoon Pagina: 1 / 4\ Volgende: [Volgende pagina](https://www.capterra.be/software/153249/roomraccoon?page=2) > Simpelweg een beter hotel management software > > Oordeel: score van **4.2/5** door 72 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt RoomRaccoon? All-in-One hotel software gemaakt voor: Onafhankelijke hoteliers, B\&Bs en guest houses, appartementen en vakantie huizen ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.2/5** | 72 Reviews | | Gebruiksgemak | 4.4/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.1/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.0/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: RoomRaccoon - **Locatie**: Breda, Nederland - **Opgericht**: 2016 ## Commerciële context - **Beginprijs**: US$ 188,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: 2-10, 11-50, 51-200 - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Duits, Engels, Frans, Italiaans, Kroatisch, Nederlands, Portugees, Spaans - **Beschikbare landen**: België, Botswana, Canada, Duitsland, Frankrijk, Ierland, Italië, Kroatië, Luxemburg, Namibië, Nederland, Oostenrijk, Portugal, Spanje, Tanzania, Verenigd Koninkrijk, Verenigde Staten, Zimbabwe, Zuid-Afrika, Zwitserland ## Functies - Beheer van gastervaringen - Beheer van meerdere kanalen - Betalingen verwerken - Distributie via meerdere kanalen - Dynamische prijzen - Factureren - Frontdeskbeheer - GDS/OTA-integratie - Huishoudbeheer - Inventarisatie - Kalenderbeheer - Kanaalanalytics - Kanaalbeheer - Klantenondersteuning - Notities bij reserveringen - Onderhoudsbeheer - Online reserveren - Partnerbeheer - Promotiebeheer - Rapportage en analyse - Rapportage en statistieken - Reserveringenbeheer - Reserveringsbeheer - Ruimte-inventaris - Third-Party Integrations - Vastgoedbeheer - Voorraadbeheer ## Integraties (33 in totaal) - AFAS Software - Adyen - Aloha - Asksuite - BEONPRICE - ChiDesk - DATEV Consolidation - DATEV Report - Epos Now - Event Temple - GuestCentric - GuestRevu - HiJiffy - Lighthouse - Lightspeed ... en 18 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - Chatten ## Categorie - [Hotel software](https://www.capterra.be/directory/20031/hospitality-property-management/software) ## Gerelateerde categorieën - [Hotel software](https://www.capterra.be/directory/20031/hospitality-property-management/software) - [Online reserverings- en boekingssytemen](https://www.capterra.be/directory/20032/reservations/software) - [Hotel channel manager software](https://www.capterra.be/directory/31615/hotel-channel-management/software) - [Channel management software](https://www.capterra.be/directory/30678/channel-management/software) - [Hostel management software](https://www.capterra.be/directory/31457/hostel-management/software) ## Alternatieven 1. [Hostaway](https://www.capterra.be/software/152433/hostaway) — 4.8/5 (1524 reviews) 2. [Guesty](https://www.capterra.be/software/159377/guesty) — 4.4/5 (465 reviews) 3. [eZee Absolute](https://www.capterra.be/software/135751/ezee-absolute) — 4.6/5 (405 reviews) 4. [Semper](https://www.capterra.be/software/164816/hospitality-software) — 4.3/5 (138 reviews) 5. [rezStream](https://www.capterra.be/software/40773/rezstream-cloud-pms) — 4.7/5 (118 reviews) ## Reviews ### "Great software" — 5.0/5 > **Sebastiaan** | *22 juli 2025* | Vrije tijd, reizen en toerisme | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Quick service and very easy to use. There are a lot of upgrades possible. The costumer support is mostly really fas and great. > > **Minpunten**: The price is the thing what is bothering me the most. It would also be great to be able to make your own variables for the documents > > Great experience with roomraccoon and daily use. It works quick and fast and is always up to date. We also have never experienced a outtage of the system. ----- ### "Amazing Service & support" — 5.0/5 > **Cherease** | *30 september 2025* | Horeca | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: I would love to give RoomRaccon service a 5 Stars review\! Ashlene van Reenen has given so much attention to all of our concerns \& arranged the training sessions or integration meetings we required without any hesitation or delay in time. Jane Bosch has patiently given us training \& showed us amazing short cuts\! Thank you for the amazing support centre \&\& Rocco ia an absolute amazing super star AI assistant\! > > **Minpunten**: Some of the reports, like the pro-forma invoice not indicating any total PAX for the group reservation. > > An Absolute pleasure, when ever we need assistance Ashlene van Reenen is ready to assist and set up a meeting with the correct department. ----- ### "IT IS A SCAM" — 1.0/5 > **Laura** | *27 november 2023* | Horeca | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: Horrible, how they treat customers is unacceptable. > > **Minpunten**: We entered into a contract with Room Raccoon under the main agreement that we could integrate Stripe as our payment gateway. However, during the final stages before going live, we were suddenly informed that integrating Stripe was impossible, and we were left with no choice but to use their payment gateway, incurring unexpected costs of approximately 10,000EUR based on revenue. Despite expressing our dissatisfaction and the fact that this change contradicted the terms we initially agreed upon, we were met with unresponsiveness, and unprofessionalism, and no solutions. Attempts to seek a resolution or a refund for the program we did not use for a single day were unsuccessful, resulting in the loss of 3,000EUR and months of work. After posting a negative review, we received a public response from RoomRaccon, expressing understanding and extending an invitation to discuss the matter for a potential solution: "Please contact our customer support team to discuss your situation further. We would be happy to continue to be in contact with you and seek a resolution." Encouraged by this, I promptly reached out to them for assistance, hopeful that it was a sincere commitment. FAIL AGAIN\! it's been over two weeks, and I'm still waiting for a response to my email. Our experience with RoomRacoon has been extremely disappointing, and we caution others to approach this company with caution. > > Horrible\! I wouldn't wish this kind of experience to anybody ----- ### "Good Hotel Management Provider\!" — 5.0/5 > **Lila** | *26 augustus 2025* | Horeca | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: All-in-one feature. Being able to run payments, get all the guest information, etc in one place. The customer service is very good. > > **Minpunten**: I would like to be able to send an email to support instead of having to go through the website, which can be timeconsuming. I would like to be able to send newsletters to prior guests from the platform. > > I’ve been using RoomRaccoon for three years now, and I continue to be impressed. Their support team is always responsive, friendly, and genuinely helpful whenever I have questions. I appreciate how the platform keeps evolving with the industry—new features and updates are rolled out regularly, making it easier to manage my property efficiently. It’s reliable, intuitive, and has become an essential part of my business. Highly recommend\! ----- ### "Best PMS we've worked with in 5 years." — 5.0/5 > **Jurie** | *15 april 2025* | Horeca | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: All the reservation info is on one page. You can charge your credit/debit card in the reservation. Clean and neat layout. Very user friendly. > > **Minpunten**: Able to resolve issues telephonically and not open a ticket. To talk to the Connectivity Team directly if issues occur. > > Great PMS. Best we've worked with since we've started 5 years ago. Everything works very well. Professional design and ease of use. ----- Pagina: 1 / 4\ Volgende: [Volgende pagina](https://www.capterra.be/software/153249/roomraccoon?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/153249/roomraccoon) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens