Connecteam reviews

Most Valuable APP for SMB Ever

Opmerkingen: Our company utilizes employees here in the US, and numerous remote employees in the Philippines (less than 20 employees). We had one solution for scheduling, another program for task and project management, another app for messaging, and a cloud-based program for time-tracking. Until we found ConnectTeam. Everything we needed (plus more), all in a single solution. Not only did we cut our previous costs by 80%, everything is now in a single solution.

Pluspunten:

- Only add the functions you want. Not encumbered by bloatware or features we will never us. - EXTREMELY intuitive. Once create an account, do the 5 minute walkthrough and you feel confident enough to manage yoir company. - Their FREE option is actually very useful and includes 80% of the features. - FLAT-FEE pricing! Once you decide to upgrade (we chose $29 plan) No 'per-user' cost like virtually every other solution. One flat-fee and can add up to 200 users with no hidden fees. - 24/7 live support; even for the free account! When we first got started, we had a couple hiccups, and at 1:30am, their live support spent over an hour helping us get everything working perfectly (thanks again Noam). - Supports overseas employees in other countries natively. E.g. we have employees in Philippines, and the installed the app and verified their phone numbers via text on their Philippines phone with no issue. Can text-message filipino worked through app, even on free mode. - Messaging/chat options are way better than other messaging apps. Like 'voice' chat, and the ability to integrate other formats. Supports rich text. Take FB messenger, Sling, and viber and combine all the good features, and this is what you have. - GPS tracking of all remote employees.

Minpunten:

- At the time of writing this review, all admin features have to be done through website, and not through the app (though they say they are working on that). - Could use more hierarchy fratures, other than just basic. Would be nice to see customizable permissions for Administrators (may support but I didn't see). - App only supports Android and iPhone. No desktop app for Windows or Mac available.

Schoolhouse IT Review

Opmerkingen: Overall I am extremely satisfied with the app. We have been able to transfer several of our processes to the app.

Pluspunten:

The ease of using the time clock has been extremely helpful. We have been transitioning from using Google Sheets for time tracking and paper records for expense reports. The Forms option for digital record keeping has made the expense reports very easy and exceptionally convenient.

Minpunten:

Automatic break transitions from Paid to unpaid after a time threshold would be great.I have run into issues with the built in camera feature in Forms.Having a way to break out vacation time and Holiday time together into different categories of PTO would be nice.Having a log of changes made to the timesheets for visibility and accountability would be extremely helpful.Setting dates to automatically give paid Holidays would be very convenient.

Disappointed with the app after 14 months - issues are never-ending

Opmerkingen: Terrible experience, I wish we never used the software

Pluspunten:

Good design, friendly customer service, courses and updates work well

Minpunten:

We regret we have gone ahead with Connecteam over a year ago. The system was promising, but the team have not been able to resolve most issues after a year. The scheduling module is full of bugs (the shifts tend of to disappear or duplicate shifts appear for whatever reason, some jobs were sent to the wrong user, schedule is often slow especially on mobile phones). Time clock module seems ok, but be prepared to spend some time comparing time entries with job schedule on another screen - they could not build a comparison of actual vs standard hours in the app. The support and development team don't seem to understand the cleaning industry, communication with cleaners is problematic as there is no traceability or audit trail for actions and messages. The software was also completely down at least a couple of times in the last few weeks.The critical issues are with the scheduling. We notice a new bug pretty much every few days now. We report issues on a weekly, sometimes daily basis. They always ask us to record videos and screenshots, which we have to send to them. They then ask us to check it has been resolved. When one bug is fixed, another one seems to appear. I am not sure how they are operating.

Pleased with the product

Opmerkingen: My team was hesitant to use Connecteam but it was so easy to learn! I love that I have access to it on my phone & computer - it really keeps me organized and I can easily stay on top of everything that is going on. Before, things would pile up quickly and communication wasn't as efficient as it is now. Any problem I encounter is QUICKLY addressed by customer service representatives!

Pluspunten:

Every feature we use has streamlined and organized my team for the better. The customer service is excellent and the ease of using the app & website is so simple! I really appreciate the videos on each feature - I much prefer learning it on my own and then sharing the videos with my team to help them become more efficient as well.

Minpunten:

I wish there could be a combo package. While I primarily use Connecteam for "Operations" it would be nice to have some more than the free options in HR.

People management made easy!

Opmerkingen: Implementing Connecteam into our business has been a delightful experience. I've thoroughly enjoyed using the platform and witnessing its positive impact on our operations.

Pluspunten:

I've found the free option of the platform to be incredibly helpful as it includes almost all the features I truly need. The dashboard is designed in such a clear and concise way that it shows me exactly what I need, precisely when I need it. It's so intuitive to navigate. I really like how I can customize checklists and the overall design of the platform is just appealing to me.What's even better is how quick and smooth the onboarding process is. Non-desk hires can simply onboard directly from their mobile devices, making it a breeze to get started and become productive in no time. And here's a huge plus: the platform is fully GDPR aligned, so I can trust that my data is handled securely.

Minpunten:

Though they have a free for life version which I really appreciate, the other 3 pricing plans (expert, advance and basic) can get pretty confusing when you have to choose one. Only the advanced plan has live GPS tracking and process automation which is a bummer because that is such a great feature which should be available at a lesser price point.

I am absolutely thrilled with the Connecteam app

Pluspunten:

It has been a game-changer for our business. The app is incredibly user-friendly and intuitive, which has made it easy for me to onboard new employees and get them up to speed quickly. The scheduling feature is fantastic, and it has helped me to streamline my operations and keep everyone on the same page. Additionally, the communication tools have been invaluable, allowing me to easily send messages and updates to my team. The app has helped me to save time and improve efficiency, and I would highly recommend it to anyone looking for an all-in-one employee management solution. Overall, I am extremely impressed with Connecteam and give it a resounding 5 stars!"

Minpunten:

If there are any 'cons' I would put it down to user error (my errors). Still trying to understand how to publish courses and not have them seen by everyone. How to best streamline training and onboarding.

Connecteam is People Management made simple

Opmerkingen: Excellent and getting better each day.

Pluspunten:

The ease of use overall and the benefits in being able to communicate with a large team

Minpunten:

The fear that staff feel like it is big brother, such a great tool but still some hesitation from the older workforce.

Incredible tool - made scheduling & payments a breeze!

Pluspunten:

Connecteam has been an incredible tool, used daily by our team for the last 2 years. I'm so impressed with the technology and growth, and we're grateful to have been one of their earliest adopters. Connecteam makes scheduling and payments such a breeze! The time clock functionality, internal messaging, and calendar views in Desktop AND mobile allowed me to coordinate with my fully remote 24/7 team anywhere, anytime.

Minpunten:

Zero complaints. A few times there were some glitches or outages, expected with growth & tech, and Connecteam was always so quick to resolve them!

Tons of functions, user-friendly, outstanding customer service, great value

Opmerkingen: Connecteam has allowed our small-but-growing grassroots nonprofit finally centralize and combine staff scheduling, time tracking, and payroll data on one easy-to-navigate, comprehensive platform. And the customer support experience is truly exceptional.

Pluspunten:

When choosing any service-provide, customer service is one of our most important criteria. We've been extremely impressed by Connecteam's online support team. They are always super professional, responsive, knowledgeable, patient, friendly, and thorough. And they reply literally within minutes! Or get back to you via email within a matter of hours. This is highly unusual, but especially given the very reasonable cost.

Minpunten:

I think the Updates function is a bit clunky, and simple features like adding emojis or scheduling send time don't come with our subscription.

The App to Connect Your Team

Opmerkingen: We've been using Connecteam for 80+ employees for about 4 months. The communication and timeclock functionality works wonderfully for us, though we still have quite a bit to learn about using this app.

Pluspunten:

Connecteam allows us to instantly communicate with any employee, or group of employees, rather than sending out a company-wide email and hoping that everyone gets the message.

Minpunten:

Sometimes the functionality doesn't always seem intuitive to me, but the instant help chat support team are able to help me accomplish my objectives.

Innovative All-in-one

Opmerkingen: Since its' implementation we have had phenomenal feedback from our employees. We had a difficult time keeping track of all the different (and expensive) software that did different things. We had 4 software companies doing different thing now all in Connecteam.
Compliance tracking was an issue as well, but with workflows you can easily see who submitted & who didn't their reports and many more features. I have nothing bad to say.

Pluspunten:

Everything is great in it. It is literally an all-in-one software. We use it to communicate with our teams, do online training, write incident reports, have them emailed out to appropriate recipients, time & attendance, scheduling and much more. It's incredible what you can do all in one app. Very innovative and best of all is their customer service + the pricing.

Minpunten:

There is hardly any dislikes. Scheduling, time & attendance needs a little more features such real time alerts for unscheduled shifts, wrong locations, in late (while synced with Time Clock) and having the ability to send schedules out to clients. Minor bugs here and there, but whenever you bring them up to customer service, they are fixed within 24 hours

Looks professional, easy to use, and great value for the cost.

Opmerkingen: I can not praise your customer service enough! It is no secret that I love working with [SENSITIVE CONTENT HIDDEN]. He is my favorite to chat with because he always makes sure he understands what I am asking, gives in-depth responses (so I fully understand him), often shares personalized quick videos, and always has a workaround when I am having an issue. He continually tells me how wonderful it is to work for Connecteam (and I am so glad to support a company that treats its employees so well). I know that anytime I chat in with a question, anyone can and will provide exceptional customer service. I have never been disappointed with a conversation with them.

Pluspunten:

I love that this solution is easy to use, is aesthetically pleasing, and is a great value for the cost. I love that they are constantly working hard to continually improve (on an already amazing solution) and send out updates often about what new features they are adding on.

Minpunten:

What I like the least about this software is that some things are found in very weird locations (Why is Geo-Fencing in time clocks and not in settings under job scheduling?). I also wish there were training videos for employees. I work remotely and our employees are older and wish there is a way to send them a tutorial without having to try and teach them over a call. (I gave up and made my own training videos on how to use the app and they still struggle).

Connecteam is the winner.

Opmerkingen: It has been a massive time saver, if you don't make any entry mistakes! Our staff love using it, we get very little down time too.
To be honest, the only issues we do get is on IPhones that need to update their OS. If the employee doesn't do it very soon after notification it can cause Connecteam to stop working properly. Even after removing and downloading again. Learning curve for the phone owner i'd say!

Pluspunten:

Excellent one time entry scheduling. Scheduling up to 12 months in one go! With either: weekly, daily, 4 weekly. 3 weekly, monthly or quarterly schedules. GPS location clock in and out. Very little usage of data on employee devices! Easy export to Excel for payroll management. Break down of all jobs worked on, plus rounded up time spent on say, "travelling between jobs". Makes it so much easier to manage our payroll when we use detailed itemized payment categories (Basic pay, travel time, commercial rate, mileage, holiday etc...).

Minpunten:

It would be good when inserting a PDF or picture in Updates, you can also enter some text to go with it.

Connecteam has been a complete Game Changer for our company!

Opmerkingen: Overall experience is 150% wonderful! Their customer service is the best! The best thing about Connecteam is that it can work with any type of business. It is so customizable!!

Pluspunten:

We had been looking for a program that would provide a "one stop shop" for communicating with our employees who are in the field 98% of the time and stumbled across Connecteam while looking, about 1 1/2 years ago. This platform has completely changed how we do almost everything relating to back office, communication and safety! It is so user friendly, not only on the back side but to our employees. It has cut down on so much paperwork and allowed us to train people during their down time in the field instead of having them come into the office. I could go on and on....we use Connecteam for Safety Training, Announcements, Time Clock, Benefits, Repair Orders, Flash Reports, etc. It is AMAZING!!

Minpunten:

I don't know if there is something I like least about Connecteam, maybe that they are still developing the software. Which is really a good thing....everything we have communicated with them such as suggestions they take very seriously and most of the time the next update you have what you need!

Best HR software that i've come across and by the looks of things they are just getting started.

Opmerkingen: Brilliant. Absolutely brilliant from the design to the usability to the support articles and videos to the customer service. This is a great platform and a great team and i'm looking forward to growing with it in our small organisation.

Pluspunten:

The simplicity and scope of the software. It packs so much in while keeping it relatively easy to use and administer. I'm really impressed.

Minpunten:

I think the pricing model could be a little more flexible for 11 - 30 level organisations but offering a free version for firms under 11 employees helps a lot with that. The editors can be a bit cumbersome (the Text editor windows in many cases are small compared to available screen real estate). There is no auto-save so if you have connectivity issues, or have fat fingers when using your mouse... bye-bye work. These are by no means deal breakers though, just things to be aware of and I'm sure they will address these in the long term. The automation cannot be routed between different segments for different activities (e.g. employee signs this, then send to admin assistant to review, then send to the manager to sign. Again though these are by no means deal breakers and I'm certain these features will be added in the future.

Small Business

Opmerkingen: The support has been amazing. I had a live one on one with a rep that went over features that were applicable to MY business, not just a general introduction that wasn't pertinent.

Pluspunten:

I liked that it was able to support us as a small business, and not only for large businesses. We use the scheduling aspect, lists, tasks, and updates.

Minpunten:

There are some features in the advanced pricing tier that I would like but am not able to access.

Great Experiences!

Opmerkingen: First of all we have been wowed with the responsive customer service from Reps who all have an expertise. We have found everyone we have worked with or asked questions of to be very knowledgeable.

Pluspunten:

Love the interface and its very user friendly

Minpunten:

At this time I really can't think of anything.

Glad to have found this.

Opmerkingen: I'm happy with Connecteam, and I'm glad I found it.

Pluspunten:

It has a wide variety of features that have allowed us to move our payroll and HR to a virtual platform. Clocking in and out and tracking employee hours and location is a great feature.

Minpunten:

It is not completely intuitive in all the areas of use, there are SO many helpful features, its hard to keep track at first. Nevertheless support is incredible and you can learn quickly if you reach out.

Great software would recommend

Opmerkingen: I'm generally happy with it - the customer service is great.

Pluspunten:

The employee scheduling is so easy to use, it's a really intuitive design and you can implement it and get employees on boarded so quick with it

Minpunten:

I dislike that I can't book 1-2-1 sessions for employees - a live timetable I can send front end to customers so they can book my employees out per session. Would be a great add. It's also not cheap price wise.

Best Platform Of It's Kind For Scalability

Opmerkingen: It's been an overall excellent experience. Highly recommend!

Pluspunten:

I tried about 20 different platforms for workforce management before deciding to go with Connecteam to manage my 75 employees. I'm a part-owner and COO of a chain of pediatric urgent care clinics in the DFW area. One thing my company struggles with is managing so many staff members when our administrative and management staff work during the day, our clinic staff work nights and on the weekends, and additionally, our employees are spread across 4 different clinic locations. I've been incredibly impressed with the scalability of Connecteam--- they are the only app I've found that allows me to do everything from employee scheduling and new hire on-boarding to extensive employee training via videos and quizzes and even monitor and display metrics for performance in different departments. It's simple enough that it's not overwhelming in the way some platforms like Zoho can be, especially if you are a business owner who is setting it up yourself, but there are still enough options to allow you to do almost anything with it-- and they're adding new features almost weekly. By far, however, I've been most impressed with their IT support. FREQUENTLY I've messaged their IT via chat at 2am in the and received a solution by 4am. It's made me very happy with the platform, and when small glitches or issues do arise, I feel supported and confident that they'll get a resolution together for me quickly-- and they always have! I really can't say enough good things about this platform!

Minpunten:

One thing I wish the platform had was a way for multiple people to input information into a field via the app and then see and edit both their submissions and other employees submissions through the app. Many times information will be submitted by my employees that I need other employees to be able to view and work on collaboratively, but there's no real way to do that now strictly through the app. For example, you can submit information via workflows, but to see that information in a spreadsheet, you have to log-in as an admin into the connecteam website. Obviously I don't want to give all of my employees admin access or train them to use the website platform. I'm hoping this is something they'll be addressing as they add new functionality.

Couldn't Manage Without This Software!

Opmerkingen: It has been so easy and so effective and all inclusive that after we started using it in one of our branch offices, we pitched it out to corporate and they were so impressed with what it can and does do for us and the time savings it has provided for various departments that it is now aggressively being rolled out across the Pacific Northwest offices and here in our southwest branches, it is officially our scheduling and time keeping software and we plan to integrate more and more features as we move forward. The support team is OUTSTANDING!!!!! I have developed what feels like personal relationships/friendships with a couple of the team ([SENSITIVE CONTENT] is AMAZING) and they are the most responsive team I have dealt with in the capacity of live chat help and zoom training meetings whenever needed. I can't speak highly enough about their level of customer support and assistance.

Pluspunten:

My favorite thing about this software and I am just now learning this is the ease of use and roll out and teaching other branches within the company how to use it. We have had multiple training sessions on this over the last few weeks with other branches and questions, help, and problems getting going are all minimal. It is so easy to use even for the beginner. Also getting feed back on it being "fun"

Minpunten:

I don't have any dislikes for the software and it seems that everytime we ask about a possible implementation or feature that may not be within Connecteams, they develop and implement it! I have watched more and more features and abilities come on board the system and just yesterday found yet another new feature I hadn't seen before which will make a huge difference in reporting and totaling hours for employees (decimal compared to minute options on hours counts/totals is now a preference choice).

Easiest System I've ever used with the best Customer Service!

Opmerkingen: Connecteam took us out of the land of paper and into the digital age. We are no longer spending days adding up timesheets, mileage logs, and having multiple calendars to keep track of vacations or having to print out phone lists. The employees can quickly engage with each other and do it quickly and efficiently. Customer service has been amazing from the start. They are quick to respond, willing to make video trainings just for me and are willing to take my ideas for change and work on them.

Pluspunten:

This system was easy to learn and easy to implement. Getting 40+ people who were stuck in their ways to accept something new....it had to be good! They have loved the chat feature, directory, and updates are a great place to acknowledge Birthdays and special accomplishments. I've also used it for annual training and onboarding, wow....has that saved me mountains of paperwork. The time clock feature is great for tracking their appointments with patients and the Job Scheduler we use for vacations.

Minpunten:

Because our payroll has to be so detailed because of healthcare we are having to figure out different ways to get the totals for payroll but we are getting it figured out.

Connect for Business

Opmerkingen: This is the best part about Connect. They have been incredibly supportive and in a very timely manner. They are eager to listen, quick to react and take the time to help.
Many companies could learn from the customer service that the Connect team provide!

Pluspunten:

The ability to have one platform for the purpose of scheduling our employees, time tracking for payroll and the ability to create reports is very important. It makes it easier for our employees. It's also a great platform to communicate with employees, to create engagement and a portal for feedback. There are so many tools available that we are just tapping into the possibilities

Minpunten:

Some reports need to be improved such as the ability to create more customizable reports. While you can do this, not all information is available. The ability to create invoicing per job is also important. For the GEO breadcrumbs, it would be good if the system could identify possible GPS tampering by the employee (turning their phone or device into "Mock" Gps mode.

Connecteam is the Key to Productivity

Opmerkingen: My overall experience with Connecteam has been extremely positive. Our company was using a patchwork of various software solutions to manage our remote workforce, but Connecteam allowed us to consolidate all our management needs into one platform. The customer service team was incredibly helpful in getting us started. We were able to quickly involve new employees, communicate with our remote staff, and track each individual's performance. The automated reports were also invaluable in helping us identify areas for improvement.

Pluspunten:

Connecteam is a comprehensive cloud based field service management and employee engagement software. It is designed to help businesses streamline their work processes and increase employee engagement. The software offers a variety of features and modules to help businesses improve communication, increase efficiency, and reduce costs. Features include task management, time tracking, asset tracking, customer management, reporting, and more. Connecteam also includes a mobile app that allows employees to access their work tasks and processes from anywhere.

Minpunten:

Setting up Connecteam may be a bit complex and time consuming for businesses who don’t have the technical expertise.

Overall Good Product

Pluspunten:

Intergration with QB was easy and smooth. Once trained the interface is easy to navigate

Minpunten:

The workflow section seems unnecessarily difficult to navigate. Adding contacts and syncing them to jobs is very clunky