--- description: Ontdek de plus- en minpunten van Sendbird en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Sendbird - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Appdevelopment software](/directory/30082/application-development/software) > [Sendbird](/software/150851/sendbird) # Sendbird Canonical: https://www.capterra.be/software/150851/sendbird Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.capterra.be/software/150851/sendbird?page=2) > SendBird: messaging software-ontwikkelingskit en chat-API voor mobiele apps en websites > > Oordeel: score van **4.2/5** door 31 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Sendbird? Het platform ondersteunt communicatie tussen gebruikers en tussen gebruikers en bedrijven voor toepassingen in verschillende sectoren: gemeenschap, on-demand, e-commerce, gaming, zakelijke samenwerkingen, fintech, gezondheidszorg, live videostreaming. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.2/5** | 31 Reviews | | Gebruiksgemak | 4.1/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 3.9/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 3.8/5 | Gebaseerd op alle reviews | | Functies | 3.9/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Sendbird - **Locatie**: REDWOOD CITY, VS - **Opgericht**: 2012 ## Commerciële context - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proefversie) - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Arabisch, Baskisch, Bulgaars, Catalaans, Chinees, Chinees, Deens, Duits, Engels, Estisch, Fins, Frans, Galicisch, Grieks, Hebreeuws, Hindi, Hongaars, IJslands, Iers, Indonesisch, Italiaans, Japans, Kazachs, Koreaans, Kroatisch, Lets, Litouws, Maleis, Nederlands, Noors, Oekraïens, Pools, Portugees, Portugees, Portugees, Roemeens, Russisch, Servisch, Servisch, Sloveens, Slowaaks, Spaans, Thai, Tsjechisch, Turks, Vietnamees, Zweeds - **Beschikbare landen**: Australië, Brazilië, Canada, Duitsland, India, Japan, Mexico, Verenigd Koninkrijk, Verenigde Arabische Emiraten, Verenigde Staten ## Functies - AI Copilot - AI/machine learning - API - Aanpasbare branding - Chatbot - Chatten/messaging - Codevrije ontwikkeling - Consumentgericht chatten in realtime - Geautomatiseerde antwoorden - Geautomatiseerde routing - Geïntegreerde ontwikkelomgeving - Klantenondersteuning - Leadkwalificatie - Offline formulier - Overdrachten en routering - Rapportage en analyse - Realtime chatten - Taaldetectie - Third-Party Integrations - Transcripten/chatgeschiedenis - Verwerking van natuurlijke taal (NLP) - Vooraf geconfigureerde bot - Waarschuwingen/Meldingen ## Integraties (9 in totaal) - Confluence - Google Drive - Intercom - Notion - Salesforce Data Cloud - Salesforce Desk - Sprinklr - Zendesk AI - Zendesk Suite ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Appdevelopment software](https://www.capterra.be/directory/30082/application-development/software) ## Gerelateerde categorieën - [Appdevelopment software](https://www.capterra.be/directory/30082/application-development/software) - [Interne communicatie tools](https://www.capterra.be/directory/31014/internal-communications/software) - [API-management software](https://www.capterra.be/directory/31065/api-management/software) - [Cloud communicatie platform software](https://www.capterra.be/directory/31362/cloud-communication-platform/software) - [Live chat software](https://www.capterra.be/directory/30797/live-chat/software) ## Alternatieven 1. [Bitrix24](https://www.capterra.be/software/113540/bitrix24) — 4.2/5 (987 reviews) 2. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1758 reviews) 3. [Intercom](https://www.capterra.be/software/134347/intercom) — 4.5/5 (1132 reviews) 4. [Freshchat](https://www.capterra.be/software/158117/freshchat) — 4.1/5 (115 reviews) 5. [Pipedrive](https://www.capterra.be/software/132666/pipedrive) — 4.5/5 (3044 reviews) ## Reviews ### "Implementation was super easy and functional very quickly. We got up to speed super quick." — 5.0/5 > **Chad** | *8 november 2017* | Marktonderzoek > > **Pluspunten**: It is super stable. After trying to build our own using firebase... This was an awesome experience that got us deployed super quick. It is fully featured and ready out of the gates requiring very little adaptation. > > **Minpunten**: There are still some things that are not included in our portal management. However, engaging support has been able to resolve them. ----- ### "Good chat foundation that you can build upon" — 4.0/5 > **Sean** | *1 februari 2017* | E-learning | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: Plug and Play > > **Minpunten**: Needed to customize quite a bit and the customer support is not the fastest. > > Sendbird allows you to get up and running with a chat solution pretty quickly. We have since customized it a lot (integrating it with Slack, building notifications etc). It is pretty good for plug and play if you are looking for a basic chat service. We don't use their UI, but their UI is good straight out of the box. Their response time is a bit slow, and they have made some changes to their product without warning and detailed descriptions of those changes. All in all it was a good solution for us because we needed to focus on other things and don't have the bandwidth to worry about make sure our chat foundation is reliable. Sendbird has been pretty reliable with only a couple of times going down. Their pricing is good for what you get. If you are just looking for a plug and play chat service then you should definitely consider Sendbird. If you are looking to customize it a lot like we have, then I would suggest thinking about what you are trying to achieve, as it may be better to just start from a little lower level like socket.io. We ultimately decided on Sendbird, and have been pretty happy thus far. ----- ### "Better alternatives, just don't do it." — 1.0/5 > **Geverifieerde reviewer** | *28 september 2021* | Computersoftware | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: Seemed like it had the features we wanted, small hungry team that promised a lot. > > **Minpunten**: Poor quality product, terrible documentation, engineering support that didn't know how their own product worked. We paid a lot of money for this software, got locked in, have regretted it every day since. Will leave as soon as we can. > > We wanted a simple, fast, chat solution to drop into our app. Sendbird promised this, but did not deliver. ----- ### "A great team, helping to integrate a great product" — 4.0/5 > **Patrick** | *12 januari 2021* | Computer- en netwerkbeveiliging | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Team is willing to help you - starting from your first contact. all relevant platforms we need to integrate the chat on, are supported. if you have some custom requests, the team is willing to find a good solution to enable your business implement their plan. > > **Minpunten**: the ui kit could offer more functionality. ----- ### "Great team to work with" — 5.0/5 > **Geverifieerde reviewer** | *9 januari 2021* | Computersoftware | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Great tech support. Always proactive when we face issues > > **Minpunten**: Some features were missing when we initially tied up and had to custom implement on our side ----- Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.capterra.be/software/150851/sendbird?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/150851/sendbird) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens