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Over Benchmark Gensuite EHS
Partners in naleving en uitstekende managementsystemen. Lees meer over de intuïtieve toepassingen die het volledige spectrum van milieu, gezondheid en veiligheid ondersteunen.
It also provides a cost effective step into the digital system space without investing in elements that the business is not yet ready for.
It is overwhelming to an individual and many times you can get lost in the software because it isn’t intuitive.
Reviews filteren (82)
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Reviews filteren (82)
Regional EHS Manager
Opmerkingen: Gensuite has given us the ability begin the tranformation process to digital in way that has not over burdened internal resources nor required a lot of consultants to begin deployment.
Pluspunten:
Super fast deployment that is easily scalable across the organization. Apps are initiative making the transition from paper or static databases quick.
Minpunten:
Some of the standard reporting options are limited to a few data points.
Love Benchmark
Opmerkingen: Once integrated across the organization, all incidents and corrective actions will be entered into the system. I currently keep all the information on an excel spreadsheet and I have zero visibility into the status of corrective actions.
Pluspunten:
Action Tracking System – It holds everyone accountable and escalates to ensure everything gets done. The ability to customize the system.Looking forward to purchasing and utilizing other modules.
Minpunten:
I would love to see the ability to see Benchmark and TapRoot to talk to each other for Root Cause Analysis or another tool that can help with configuring for root cause analysis.
Inflexible, expensive, and inconsistent.
Opmerkingen: It helped us to realize exactly what we wanted in EHS software by noting all the things Gensuite can't do.
Pluspunten:
If your business is structured exactly like GE, Gensuite will work great for you. It does basic incident reporting well, and does a good job of managing action items.
Minpunten:
The internal architecture of the software is inflexible. It will not allow you to make changes to forms. The user interface is ridiculously complex, and cannot be changed. After four years of use, my employees still complain about how difficult it is to enter information. If you want to make any custom changes, be prepared to open your wallet, and even then it still won't do exactly what you want it to. The user experience is so bad that Gensuite has become a joke for employees (when facing a challenging situation they say "it's still easier than Gensuite).
Reactie Benchmark Gensuite
7 jaar geleden
Mike, Thank you for taking the time to advise of your experience with Gensuite. It is only through feedback such as yours that we are able to improve upon the service that we provide to our valued partners. We are disappointed to hear that your user experience with Gensuite hasn't been positive and are committed to working with you and the Hawkins team to ensure that Gensuite is configured in an easy to use way for your users and to support your goals and program objectives. Our VP of Customer Service and Delivery and I would like to have a call with you at your earliest convenience to discuss your needs and to put together an action plan for next steps. We will reach out to you via email to coordinate and look forward to speaking with you. - Corey Graves (Director, Customer Relationship and Development) & The Gensuite Team.
The Mark
Opmerkingen: User interface is the not easiest but I am a consistent user so it helps. But other designated employees that don't use the software as often are stumbled regularly.
Pluspunten:
Refrigerant tracking for our stores is made simple.
Minpunten:
User interface is a bit lackluster for inconsistent users.
Benchmark ESG overall review
Opmerkingen: HEICO has had a really great experience with the Benchmark Team! I feel like sometimes we have some crazy ideas but we are never told no. Our Benchmark team always tries to meet us in the direction we want to go, they listen to our request, go back to their developer team where they research what we are asking. They remain in constant communication with us to make sure they’re really understanding exactly what we are asking. They take the time to ask additional questions, provide suggestions and even give examples of successes with other projects they think would benefit us. We have had a really positive relationship with the Benchmark team!
Pluspunten:
At HEICO we use an application called Benchmark Concern Reporting that enables our employees to log concerns from anywhere in the facility. We have set a goal where we really want our employees utilizing our Benchmark Concern Reporting Application more, last fall we worked with the Benchmark ESG team to launch the short form, a simple data collection method for employees that allows them to capture the Who, What, Where, and When of a Concern, and QR code capabilities for easy scanning/logging. Last year at this time we only had 1200 concerns turned in from across our enterprise, this year we are looking at over 2600, the reason that we are able to have that higher increase in usage is because the QR codes really make it easier, that specifically would be able to turn into an encrypted link, so our people on shop floor, that might not have email and they might not have user ID in the Benchmark system are still able to utilize the tool and communicate with us and tell us what are their actual concern right there on the shop floor.
Minpunten:
No Negative Comments at this time.
What did we do before Gensuite????
Opmerkingen: I cannot tell you just how happy I am to have this awesome software. Employee Safety and Health is a crucial department in any company and with this software, you are able to identify injury trends that can assist you in making the right steps to cease or at very least, decrease the possibility of another like injury. It has been amazing to see the progress we have made in just a little over a year now. Before Gensuite, we had no way of determining the areas or issues that were resulting in injuries. And this is just one small aspect of Gensuite. I could go on and on in reference to all of the applications that Gensuite has to offer. So many capabilities. I have found that anything that I am interested in tracking, Gensuite has an application that will do just that. It offers your company organization and accountability. It has made my work life so much more efficient because Gensuite manages my responsibilities. That takes a huge load off of my mind. I am also responsibility for PPE, Permit and Wastewater System Management. All of these responsibilities are also managed through Gensuite. The most time consuming aspect is getting the information into the system. But once you do, you can have peace of mind that all is well. The email generated reminders are so very helpful in assisting you when tasks are due that have been assigned to a specific person; email reminders will generate when closure of a task is due, when documents or reports are do and even notifies the appropriate person(s) when a task is complete and or past due. I'm so excited to be a part of this program and would tell anyone who is looking for a means of managing, not only Employee Safety and Health, but any other area, to look no further, GENSUITE IS WHAT YOU ARE LOOKING FOR!!!
Pluspunten:
All of its wonderful capabilities and the program is very easy to use.
Minpunten:
The only thing that I can think of is the capability of making more of the data changes within the system that are job or area specific to your company.
Excellent customer service, valuable application.
Opmerkingen: Peace of mind. Knowing all incidents are being recorded up to OSHA compliance standards is crucial to our operations' success.
Pluspunten:
Robust framework allows for excellent incident tracking. Compliance calendar is also very helpful, as is the inspection tool.
Minpunten:
Can be difficult to use. However, the customer service is so good, that they set us straight by showing how certain tasks are performed.
Reactie Benchmark Gensuite
7 jaar geleden
Thanks for your feedback and I'm excited to hear that our solutions enable your company to achieve compliance and manage your risks through our integrated system. - Corey Graves (Director, Customer Relationship and Development) & The Gensuite Team.
Best EHS Software
Opmerkingen: We have increased near miss reporting and employee engagement beyond expectations
Pluspunten:
Training tracker and all the apps have added so much value and help the culture shift in the Organization
Minpunten:
No Security gate log to manage emergency evacuations
Impressive
Opmerkingen: I have been working with Gensuite for a year and I am still learning new programs, very engaging.
Pluspunten:
I like the ease of use for associates and for administrators. The software is so versatile, has many uses for applications through out my facility.
Minpunten:
I have not found anything that I dislike
Gensuite Tool
Pluspunten:
Gensuite is a excellent asset to my quality organization. The support/customer service team is very responsive.
Minpunten:
The bugs/glitches within the system that’s occasionally happens.
Overall, Gensuite has proven to be a valuable tool for our company and we utilize it more every day.
Opmerkingen: The comprehensive documenting of fleet data such as Events and Injuries allowing our company to leverage our assets for the benefit of our clients, thereby, maximizing our earnings while minimizing expenditures for the short, mid, and long term.
Pluspunten:
I value the ease of use as we have over two hundred (200) users/contacts in our organization utilizing Gensuite on a daily basis. The hierarchy of the software is logical and that allows for users to rapidly improve their knowledge of the system. If you possess even moderate computer skills you can easily utilize the Gensuite software.
Minpunten:
We rolled out Gensuite to our fleet over a year ago and the screens we utilized are being replaced with new "Beta" screens. Would have preferred a better rollout of these new screens.
Reactie Benchmark Gensuite
7 jaar geleden
Thanks for the awesome review, Rob! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. We are proud to offer a broad array of solutions across diverse operating profiles that allow us to serve our subscribers compliance and performance excellence needs!
Amazing product and team
Opmerkingen: The overall experience with Gensuite has been awesome! This teams works tirelessly to provide what I, as a customer, needs. They walk through every step with me in detail, ensuring that they are meeting all my needs and desires. If they, at first, can not provide whats needed, they do not give up. The pool resources and find a way. They always meet deadlines early and with little to no rework.
Pluspunten:
This team has been amazing in processing requests and providing guidance when a new feature is needed or a current feature needs to be altered.
Minpunten:
I do not have any cons at this time for this team.
Strong customer support team. Modules well designed for EHS management processes.
Pluspunten:
The modules we are using are designed with a similar work flows. Email alerts provide current status and reminder of actions. Mobil interface allows users same access when they are remote.
Minpunten:
Costs to add additional modules and cost sharing programs when process improvements are designed and implemented.
Reactie Benchmark Gensuite
7 jaar geleden
Diana, Thank you for the excellent review and complimenting the Gensuite Service Delivery team on our commitment to customer service. I am happy to see that our comprehensive program and product offerings service your EHS needs! Corey Graves (Director, Customer Relationship and Development) & The Gensuite Team.
Great System, great support
Opmerkingen: Very happy with our decision to engage with Gensuite and one of the best things i have found is there responsiveness to issues and questions and suggestions, its been a pleasure dealing the Gensuite team.
Pluspunten:
The customisation of the subcontractor management module, was a key deliverable for us and Gensuite did not disappoint.
Minpunten:
As we work through implementation we have identified opportunities to do things better, such as better integration between plant and inspections forms and search ability of serial numbers for plant and equipment.
Frustrations
Opmerkingen: There are several pain points that are not solved, or not solved in a timely manner. Our users are quite frustrated at times and we have no answers for them as to why they cannot run reports.
Reactie Benchmark Gensuite
8 jaar geleden
Catherine, based on our recent calls, it seems that the updates to your Gensuite support structure have helped to resolve the service issues you were previously experiencing. We are gratified by your latest feedback that your confidence in us has increased with these adjustments. We look forward to continuing to work with you on new projects and as you expand your deployment and use of Gensuite. - Andy Cox (VP, Customer Services & Development)
wesome tool! It is a one-stop-shop that stores 100% of all EHS data, and one all employees can use!
Pluspunten:
What our team likes most about Gensuite is that it is one simple tool to manage all EHS and compliance needs, eliminating the use of multiple excel spreadsheets. Everything is connected which makes managing tasks so much easier - for example, you can easily export concerns into ATS for corrective action tracking.
Minpunten:
Our team is eager to use Gensuite tools, though the only con is that you have to pay by application.
Strong and comprehensive software
Opmerkingen: Fantastic tool with lots of perspective of growth
Pluspunten:
Multy capabilities, and ability to mix data from different sources and processes
Minpunten:
Navigate between tools, and privileges distributing and very limited ability to solve your own problems
Gensuite Review
Opmerkingen: I use Gensuite for Incidents and Measurements, Compliance Calendar, Safety Dialog, Training Tracker, Safety Risk Assessment.
Pluspunten:
The things that I use in Gensuite are in one location.
Minpunten:
Gensuite gets complicated if you are not using it all the time.
Gensuite Review
Opmerkingen: Overall a great platform to help keep track of regulatory obligations and other upcoming tasks. Currently using a small selection of their many offerings to meet our company's needs but the platform has a wide variety of options to meet any requirements. Customer support is always there if you have any questions as well.
Gensuite is helpful to my work
Opmerkingen: I used the concern reporting function most in my work, it helped a lot to track all the incidents. It support our investigation process. I have not explored too much in other areas. From my point of view, I would like to have some follow up actions extra tracking, that is, to embed some additional function that can pull out all the action items and monitor the progress of closure of action items easily.
Gensuite review
Opmerkingen: Many people find Gensuite hard and complicated to use. It takes time to learn to use Gensuite. I hear these comments from different people that I work with.
Reactie Benchmark Gensuite
8 jaar geleden
George, thank you for sharing the Multisorb team¿s experiences on using Gensuite. We greatly appreciate your observations, as we are in the process of simplifying the design and interfaces of our applications and are looking forward to showcase the new look soon. As we discussed in our recent call, we are working to address your team¿s need to update the auto-naming of SDS PDF documents. We are grateful for your engagement as we resolve your concerns and remain committed to being a trusted service partner to you and your team. - Caroline Bigner (Leader, Customer Services & Development) & The Gensuite Team
Good program, takes time to learn
Opmerkingen: It took me a while to learn how to navigate in the software. Would like to be able to modify or add to the choices in the various categories in the drop down boxes.
Powerful, but inflexible
Opmerkingen: Gensuite has the ability to manage a huge volume of data, and makes it possible to extract and analyze those data. The software is not very user friendly, and many employees who use it infrequently struggle with it. The other downside is that Gensuite was designed for a large company with autonomous facilities, if your company does not fit that model getting custom changes made is difficult, expensive, and still limited.
Pluspunten:
Vast capabilities and powerful analytics.
Minpunten:
Not user friendly, not flexible.
High marks
Opmerkingen: Elimination of paper copies and having this software for employee communication has been extremely helpful. The workforce can tell us in realtime of concerns that will then generate an email to the movers and shakers to get the concern looked at and completed. The employees can also give themselves a positive observation whicxh we look at in the same level as a concern.
Afton chemical review
Opmerkingen: Gensuite is a good basic system. There are many features that you think the application would provide just are not there. My company has spent thousands on custom programming with Gensuite that I'm sure other companies and Gensuite are now taking advantage of.