Texting Base reviews

Texting Base

Opmerkingen: Texting Base is a new modern technology that will change the way we communicate

Pluspunten:

I love how you can schedule your messages. That is a great idea.

Minpunten:

Changing to a new number and explaining that is kinda weird.

I was skeptical but the response I got was surprising

Opmerkingen: I found out about Texting Base after one of my friends who is in mortgage banking used it for sending personalized text messages for follow ups, holidays and birthdays etc... He told me that it was the best thing he could have done for his business and that he was relying on texting instead of cold calling his leads. I am old school I prefer calling people and knocking on doors but most people return my voicemails with texts these days. So I reluctantly signed up for Texting Base and I found out I had to pick a new number which I thought was a little odd. I messaged their support using their support chat and they responded immediately. The told me that in order for their product to send messages at scheduled times and avoid overloading my phone with responses that I'd need a new number. They explained that I can still respond from my phone using their mobile version and that I'll receive a notification when someone responds. They recommended that I send my first message explaining to my contacts that I still have my other number and that this my new business texting line. I was very skeptical but I was already here so I decided to go for it. I sent out my first message and personalized it with their first name to my real estate leads about an open house I was having on Sunday. It was pretty nifty everyone got a message that unique with their first name and I was surprised only 12 of 343 contacts opted out. I had positive responses from almost everyone and I knew who to expect from the open house and who wouldn't be coming. My attendance doubled from the week before and I couldn't be happier. Bottom line: Texting Base works!

Pluspunten:

Personalization and the ability to schedule messages.

Minpunten:

Picking a new number which isn't as a big of a deal as I thought. None of my contacts were offended or caught off guard by my first message from Texting Base. If someone called the number it forwarded to my cell phone. No big deal at all!

Customer service was a joke

Opmerkingen: poor business ethics. Keep searching. They should run a honest fair business.

Pluspunten:

THEY WERE THE 1ST ONE I FOUND and they do not guarantee there service. they do not issue refunds, even if product was never used

Minpunten:

I signed up, but found another program that was easier and cheaper. I tried canceling, within a day or two, never sending 1 text and I was told that I could not cancel. I will be losing my $200. The excuse was that they use a 3rd party for all transactions and they don't give refunds. I find this policy horrible and unfair. I don't recommend this company to anyone, KEEP SEARCHING. They should run a fair and honest business, They don't, DO NOT SUPPORT THEM

Great way to have continuous engagement with large customer base

Opmerkingen: Overall I have had a very productive and ROI experience with Texting Base. Customer engagement is a major hurdle these days and this is a cost effective way to stay at the forefront of our customer’s minds on a continuous basis with relative ease.

Pluspunten:

The way this softwares can create a sense of continuous engagement with clients and customers with relative ease and low cost is incredible. Implementation is seamless and when there is an issue, customer service is also very responsive.

Minpunten:

It works well but I think it would benefit from a mobile app versus mobile web.

I have been using it to stay in touch with my SOI for my Real Estate business

Pluspunten:

I like the fact that you can set it and forget it. The automated texts go straight to their cell phones and they get it immediately. Clients will respond to a text even if they are in a meeting. The automatic feature is very helpful in Texas where texting and driving is against the law. Great to use from your desktop. I have already seen results from it and this is only my first month. The product support is fantastic and instantaneous. There may be other programs and apps out there but I don't think you will find any more rapid response than these guys. Texting is the least intrusive of all the contact forms and is much better than phone calls when your client may be in a meeting or working on a special project. I have a client who never responds to a phone call but has become actively engaged through texts. I have a listing appointment set up and she will probably be a buyer as well. To say that I am a supporter would be an understatement.

Minpunten:

The only minor thing is the fact that it has a delay of about 10 seconds to process the request from the keyboard. Something you get used to though. Its the only drawback I know of.

Decent Product

Opmerkingen: Experience with Texting Base was good for the time we used it, but in searching for other options, it doesn't hold up to our current needs. We used it for over 5 years, but have just recently switched to a different option which better fits our current needs.

Pluspunten:

We used Texting Base for many years and it was good for what we needed at the time. We were able to have many different groups and it was fairly easy to add people into the various groups.

Minpunten:

It was hard in an emergency situation when I needed to text from my phone. Much easier to send texts when logged into a computer. Also need to be logged in to the website to check for responses.

Excellent patient interface

Opmerkingen: Easy to implement and maintain

Pluspunten:

Increases patient retention and compliance Increases sales Better patient outcomes

Minpunten:

We just turned over our IT staff so the implementation was a little shaky

Great Product and Customer Service

Opmerkingen: I get to keep in contact with people that I know. That way I stay in the top of their mind when it comes to real estate.

Pluspunten:

Once the names were loaded the process to use was very simple. I sent out my first text and received a referral from someone the next day. Might I add this was from someone I don't have regular contact with, but this product makes keeping in touch so simple.

Minpunten:

The initial set up was a little confusing but the customer service to guide me through that was excellent.

Texting Base Testimonial

Opmerkingen: It has made communicating with clients about important dates and topics so much easier and more streamlined. I am able to get the word out in a more efficient manner that clients appreciate.

Pluspunten:

The service is very easy to implement and manager. Campaigns can be pre-scheduled and modified if necessary. I find that clients use it more for texting then individual texts from my personal phone number.

Minpunten:

Wish I could use my current phone number.

Texting Base for Real Estate

Opmerkingen: Overall this software has helped my grow my business and simplified marketing.

Pluspunten:

This software is a great tool for automaticity texting your clients. It is great marketing and personalized getting a better chance of a response.

Minpunten:

This software works as intended and I didn't find anything negative to make note of. Works great and I highly recommend.

This is incredible

Opmerkingen: I’m a manager currently and one of my reps used it in October for the first time - it created $3000 of business in 2 days from leads we literally were never going to touch

Pluspunten:

This is incredible. I’ve never used a CRM so simple with texts so well sent, and for such a good price.

Minpunten:

The app is web-based and not native at this time

Really like it and have had success

Opmerkingen: Eric is very personable and knowledgeable. Product delivers ROI exceeds cost by far. Updates, improvements and upgrades have been constant

Pluspunten:

Great price and easy to use

Minpunten:

None or I would not use

Made communication with employees after an emergency simple & affordable

Pluspunten:

Texting Base helped me keep in contact with almost 200 employees in the Houston area after Hurricane Harvey. It has a user-friendly website, and I was really impressed with the customer service. One of the co-founders even called me a couple days later to check on my employees after the storm. I would recommend Texting Base to anyone looking for an easy and cost effective way to communicate with any sized group. I needed this service specifically for an emergency situation but look forward to using it for many other types of messaging within my organization. I started with the free trial, but will gladly continue using Texting Base going forward.

Quick Support.

Opmerkingen: I have got some clients from your service, SMS Marketing.

Pluspunten:

It's easy to use. I just have used Texting Base 2 months ago. So far I have had several clients from this service. Especially they support very fast 24/7 and they are so friendly. I will definitely recommend Texting Base to my friends and clients.

Minpunten:

The webiste run slowly and it's difficult to delete a name from multiple groups. Please tell us why and fix it as soon as possible. Thank you!

Blown Away

Opmerkingen: It has significantly cut down on the amount of time I have to spend when texting clients. THANK YOU!

Pluspunten:

We are so happy with this product! I have been blown away with the customer service. It is so refreshing to have very responsive technical support, and it is amazing that you incorporate suggestions. The actual platform is outstanding. The interface is so easy to understand, and it is extremely user friendly.

Minpunten:

Nothing substantial to report as of yet.

Great Option for Small Business

Opmerkingen: Really happy with our decision to work with Texting Base. It really has helped us shift our marketing strategy.

Pluspunten:

We were surprised to see who quickly we began receiving results. Our email marketing was really falling flat, but with texting, our customers/potential customers are far more engaged. We look forward to leveraging this service even more in the future.

Minpunten:

We are not the most technically capable, but were able to get this system working relatively quickly. Customer service was a big help.

Product is easy to use, powerful and personal. Service is literally 24x7

Opmerkingen: I signed my mortgage business up for Texting Base after seeing the product. The CEO Eric Beans walked me through the demo and assured me he would be my point of contact. For a change those weren't words. I work with Eric on campaigns when I need him, including weekends. I've been able to double my average loan output in 6 months (from ~9 to 19 loans/month for our team). There could very well be other factors, but I also realize how much this product has helped us. We spent $60/month for up to 1500 messages. Now we are building our database and I feel I have a lot more control over our marketing without blowing money and hoping it works.

Just signed up-so far it's been extremely easy.

Opmerkingen: I use it to geo locate my friends and market my team activities!

Pluspunten:

Texting Base support has been amazing. They set me up, trained me and answered my many questions patiently!

Minpunten:

So far I have nothing to report. Maybe the system could have less to learn? Once I get the hang of everything I won't say that!

Great product...easy to use

Pluspunten:

Setup took about a minute. I uploaded a spreadsheet, used drop-downs to map in data and had a group auto created for messaging. Very effective and powerful product.

Minpunten:

If I find some I'll come back and write up additional info. So far I'm pleased with everything within the product.

Game changer

Opmerkingen: Having the ability to send a personal message to every client is perfect for the busy business person. Taking the time to individually communicate with hundreds of clients, (birthdays, holidays and even specials offered) without having to look up dates, is a game changer.
If you want a way to personalize your customer experience, and make customers think you have taken the time to remember all their special days. Get the free trial and see how awesome it is.
Great product and great outcomes. Excellent!!!

Fantastic Experience

Opmerkingen: This is going to increase business for me.

Pluspunten:

Easy to set up and use. My first message set 8 appointments. User Interface is intuitive. Service is amazing. VERY effective!

Great tool for follow up!

Opmerkingen: I started using Texting base about 1.5 years ago and boy has this platform helped me save time, money, and Clients! For a guy who is not the best with follow ups, this easy to use platform really helped me get it together. The team at textingbase is always there to help with any technical questions when ever I need them. I look forward to a long relationship with these guys! Thank you to all the great minds at textingbase!

Pluspunten:

It's organized and easy to use

Minpunten:

N/A

Very good service. It's simple and easy.

Pluspunten:

The ability to reach multiple individuals quickly.

Best way to get your customers attention

Opmerkingen: I have utilized Texting Base to communicate with about 300 residents split between two Luxury communities...my biggest challenge, ALL COLLEGE KIDS!!! Texting base made if so much easier to communicate issues (rent payments, community maintenance, rental specials, etc) by sending the information directly to their phone. We utilize a management platform, but there is no text feature built in. Texting Base handled that for us!

Surprisingly efficient and effective! Great tool.

Opmerkingen: Texting base has eliminated much of the leg work in keeping our employees and customers in touch and informed.

Pluspunten:

Simple and easy