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Honeywell Forge Visitor Management reviews

Over Honeywell Forge Visitor Management

Sine is een softwaresysteem voor de werkplek voor het registreren van bezoekers, aannemers, personeel, studenten en koeriers via het web, tablet en mobiel.

Meer informatie over Honeywell Forge Visitor Management

Pluspunten:

Staff check in is neat using the app, good price and Australian based company.

Minpunten:

The inability to run longer term inductions, the default setting for questions, yearly reminders should be a standard.

Beoordelingen van Honeywell Forge Visitor Management

Gemiddelde score

Gebruiksgemak
4,3
Klantenservice
4,4
Functies
4,1
Waar voor je geld
4,2

Waarschijnlijkheid van aanbeveling

8,3/10

Honeywell Forge Visitor Management heeft een totaalscore van 4,4 van 5 sterren op basis van 593 gebruikersreviews op Capterra.

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Reviews filteren (593)

Dave
Dave
Network Supervisor in Australië
Geverifieerde LinkedIn-gebruiker
Hoger onderwijs, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Great product

5,0 6 jaar geleden

Opmerkingen: We were looking for a local solution with better support when required, the support over the trial process was great, I was able to get answers to questions and was lots offered support to help me get going, with that in mind the setup was straight forward little support was needed.
We looked at Sine with the view that we could use to check in/out staff at a later date (via the app), helping us keep track of who is on/off site in emergency situations, the SMS function is a great way to also assist here for unaccounted visitors

Pluspunten:

Simple to setup and get operational and simple to use from the end point, The App for signing in works a treat for our contractors, also the email alerts when their is an issue like the printer stops helps us be proactive to fix. overall very easy to setup and deploy Recommend checking it out.

Minpunten:

Jump in price between the Medium and Enterprise, another level for "large" I feel would be a good idea. for now the medium plan works for us, so not an issue, bulk SMS is another feature I would like to see in the future

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Schoolleiding, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Overwogen alternatieven:

Feeling safer already!

4,0 5 jaar geleden

Pluspunten:

We've been using Sine for about six months now, and have mostly great reactions to report. The ease of use and universality of the iPad is one of my favorite things, as it didn't take much at all to get used to and the iPad could serve us multiple purposes. We have been utilizing the name badge printer on a daily basis as well. Sine has overall improved our visitor management and given us a much-needed peace of mind.

Minpunten:

We do wish that the printer was more user-friendly; we can't connect it to our wi-fi since we require usernames and passwords, and therefore have had a harder time setting the printer up manually. Maybe in the future, colored badges would be an option, since the lighting isn't always the best and some of our black-and-white badges either wash out or appear too dark. In general, I will say Sine is very easy to use and the customer service is very responsive.

Warwick
Security in Australië
Beveiliging en opsporing, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Review - MDC.

3,0 7 jaar geleden

Opmerkingen: Some people visiting say question in contractors field a bit complex - also floor level only allows level 1 entry details. Stylus pen does not work on panel well.

Pluspunten:

Its ok, but don't know why we still also have to fill in paper based registers as well. Doubling up of workload. Needs area for card numbers to be placed by visitors, so we can reconcile card audit at end of day.

Minpunten:

Some people have put details in and when go to use it again details not there, so they have to restart again whole process. Seems to happen at times after a software update.

Reactie Honeywell

7 jaar geleden

Thanks for taking the time to review and provide some feedback, Warwick. We don't provide stylus pens, but reach us at [email protected] and we'll gladly make some recommendations on the best options. :) Provided your returning visitors use the same mobile or email on the returning visit, their details will be remembered and pre-populated; offering a fast check in experience. Our scan and track function would make card allocations a lot easier for you. View this guide and let us know if it's of interest. https://help.sine.co/knowledge-base/scan-track/ Also, any existing paper based systems and registers can be incorporated into our system. Reach us any time via online chat, email or phone and we'll gladly discuss where we can help. Full support page via https://help.sine.co/

Andrew
Chief Operating Officer in Australië
Telecommunicatie, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Overwogen alternatieven:

Easy setup and great functionality

5,0 4 jaar geleden

Opmerkingen: Sine have been good to work with on initial setup and are easy to reach when needed. I have been disappointed that they dismiss our dashboard requirements as this is functionality that is standard with every other offering I have used.

Pluspunten:

Very quick and easy to setup. Interface looks good and i've found functionality to be better than the alternatives.

Minpunten:

We need a customer visible dashboard to display number of people on-site which Sine cannot do and they don't have it on their roadmap. Talking to them about adding this basic functionality has not yielded positive results.

Sanice
Marketing & Operations Associate in Australië
Financiële dienstverlening, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Overwogen alternatieven:

Easy to implement

5,0 4 jaar geleden

Pluspunten:

Very easy to implement and customise - highly rate how helpful the team was in getting this deployed quickly as part of our Covid response plan.

Minpunten:

Everything works well. Some extra customisation would be nice but not essential.

Rob
Chief of Shared Services in Australië
Ziekenhuis- en gezondheidszorgbranche, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Great check in software

5,0 4 jaar geleden

Pluspunten:

Staff check in is neat using the app, good price and Australian based company

Minpunten:

Some of the workflows could be a little neater for staff sign in

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Vervoer/over de weg/per spoor, 10.000+ werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Must Have App

4,0 6 jaar geleden

Opmerkingen: This product keeps me from having to keep paper time cards that occasionally get lost and saves me time and the hassle of trying to figure out someones hours on the clock when they have lost their paper card.

Pluspunten:

This app is on everyone's phone here at my company. It makes being out of town or away from the shop easier to keep track of everyone's time that they have worked and it also supports a photo mode and GPS mode to allow you to verify workers location to prevent someone from being late and clocking in early.

Minpunten:

There is no way to confirm if someone is really working the time that they say or just sitting around lackadaisically. Of course you should be able to trust employees but that isn't always the case. on another note this tracks down to minutes on clock time when I usually just round off to quarters

Omondi
Omondi
Associate Programs Coordinator in Kenia
Geverifieerde LinkedIn-gebruiker
Research, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Among the Best Guest Management Systems around

5,0 6 jaar geleden

Opmerkingen: It is efficient, and their support is collaborative especially when the user is experiencing various hitches when using the application.

Pluspunten:

Can handle a very large number of visitors, especially at the receptionist. The software can easily track the number of visitors in the company, their purpose for visiting and the time they spent.

Minpunten:

The system has a tendency of freezing which dictates the user to reset the whole system. The developers should also an image sign-in protocol for users.

Argenis
Argenis
CEO in VS
Geverifieerde LinkedIn-gebruiker
Computer- en netwerkbeveiliging, Zelfstandig ondernemer
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

The perfect solution to manage visitors easily and safely

4,0 12 maanden geleden

Opmerkingen: The security it offers is also a highlight. Health screens ensure that only people in good condition are allowed access, which has been especially relevant in current times.

Pluspunten:

The user interface is intuitive and friendly, making it easy for both visitors and myself to sign up and create credentials. Whether they're using an iPad or their own smartphone, the process is quick and hassle-free. In addition, the fact of being able to customize my company's brand on the platform gives it a professional and sophisticated touch.

Minpunten:

I wish there were more customization options in terms of appearance and system settings. While I can tailor the platform to my company's brand, I would like more flexibility to tailor the interface to my specific preferences and needs.

Reactie Honeywell

12 maanden geleden

Thanks for the review! Glad you enjoyed the trial and were able to add your brand, we're working on making the interface more flexible as well!

Lyndsy
Lyndsy
Project Manager in VS
Geverifieerde LinkedIn-gebruiker
Industriële automatisering, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Works well for the money.

4,0 6 jaar geleden

Pluspunten:

Customer interface is sleek and represents our company well. Online management is a nice feature for hosts and admin.

Minpunten:

The formats for the administor to create the forms aren't user friendly or clear. System allows for only taking one picture. Takes a long time for each visitor to sign-in. Setting up the badge printer was not easy.

Reactie Honeywell

6 jaar geleden

Thanks for the feedback, Lyndsy. This guide on configuring the printer will always help. https://help.sine.co/knowledge-base/connecting-the-brother-printer-to-your-corporate-network/ Can you let us know why you would need more than one picture per visitor check in? Happy to explore this use case with you more. Also, please let us know via [email protected] how our forms can be easier and clearer for you; and we can assist and help speed up the check in process. Sine is designed for speed, volume and ease of use; we're happy to help.

Jayne
WH&S Coordinator
Basis- en voortgezet onderwijs, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Sine in Schools

4,0 5 jaar geleden

Opmerkingen: Initial findings show the system is straightforward once it is configured, website is a great tool to see a snapshot of who is on site and it is a good way to get the same consistent information to all visitors, volunteers and contractors however it has not improved our ability to account for visitors in an emergency evacuation situation.

Pluspunten:

The initial set up of visitor types was limited, we have added quite a few new categories and really like that we can add as many as we choose The categories added can address Student Protection requirements which is a positive i.e. one example is we have been able to add that a blue card is required for non-teaching relief staff We like that we have been able to add College maps, emergency procedures and other relevant information on the iPad

Minpunten:

Sine Pro App – when we tried using this we discovered another user close by was coming up as an option and we didn’t want people signing in here in error. The app also allows for visitors to be signed in without having to visit administration. We see this as having implications with student protections, and contractors entering areas or undertaking works without permission. We have disabled our site on the app so users cannot sign in through it and are not advising staff, visitors or volunteers that there is an app at this point in time Visitors categories – we have a number of visitors that have dual roles in the College i.e. relief staff and volunteers in their child’s classroom. It would be good to have them select visitor type when they put their mobile phone in as a returning visitor to ensure they are signed in correctly so we know what capacity they are here for - this is a big ticket item for us Emergency evacuation – this is quite ambiguous. If we have access to WiFi & power we can print out active passes however this may not always be possible in an emergency. We have decided locally that a selection of staff members will download the app on their phone and take this with them to the assembly point. We would be very interested to hear if there is a better option as much of the reason for signing in/out is to support emergency procedures

Helen
Executive Assistant to Principal in Australië
Basis- en voortgezet onderwijs, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Sine Feedback

4,0 8 jaar geleden

Opmerkingen: Although our BM had seen this software in action at a conference, I had not, therefore came into the trial as a 'cold' prospective user. The first thing I would say is that I would have preferred some personal contact. Although I have set up the system, I can see from the videos online that it can do so much more. To have someone visit our site and chat about our wants and needs, would be fantastic. The questions I have asked have been answered via the chat facility relatively quickly and have been helpful. On the initial set up when I couldn't load the graphics, the assistance from Sine was much appreciated. Now that we have had it up and running for a period of time, a personal visit to our work site would assist to see how we can set things up better or to a greater efficiency level with compliancy issues being of utmost importance in work areas. The signing in process may be improved by synchronising sign-ups whether by the app, PC or ipad, rather than just by the point of sign-in. With the number of visitors now using this signing in management program, our Reception area has become streamlined with its point of entry to the school. There is now a more professional look in this area. The dashboard facility assists with statistics and queries as to who is on our premises at any one time. Having the ipad available, a portable device, will no doubt be of great assistance during an evacuation should there be one, instead of taking out hard copies of visitors books. It would be good to have a greater number of visitor types available (5 is not enough in a school).

Pluspunten:

It is user-friendly, both for visitors and staff. People have reacted positively to the change in our Reception area due to this process.

Minpunten:

Sometimes the system/ipad freezes and has to be reset.

Reactie Honeywell

8 jaar geleden

Thank you for the review and excellent feedback Helen. Great to have St Peter's Woodlands on board. We'd be happy to assist with any help you require, to help you get the most out of Sine. You can reach our customer success team via online chat, phone and email support any time, and full support guides via https://help.sine.co/ Please ensure you have the latest version of iOS and SinePoint Pro on the iPad, and all should work as normal.

Julianne
Campus Secretary in Australië
Basis- en voortgezet onderwijs, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Fast, Safe and Easy

5,0 5 jaar geleden

Pluspunten:

-It saves us time at Reception - Love how it notifies our staff that their visitor have arrived. - It's quick and easy to use. - very child safe, we have recently add mandatory fields for WWCC and we appreciate Sine Pro adjusting this for us as safety is our priority.

Minpunten:

- We recently had problems with the label machine and it will at time not communicate with the iPad and printing will delay or not work. - Bulk Sign in should allow us to not need to enter phone numbers, as we have large groups of visitors come at times for events, we would love to pre sign them in, when they arrive - we check them in.

Andrew
Winery manager in Australië
Wijn en sterke drank, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Sine at new winery

4,0 3 jaar geleden

Opmerkingen: As stated it is basically sued to monitor and sign in visitors on site and make them acknowledge the on site rules as they apply.

Pluspunten:

Initially in the construction phase we tracked contractor movements on site via sine and it worked well, the ability to sing in over the app was well utilized and compliance relatively easy to monitor. Now in the production phase the program is basically used to track visitors and sign in and out of site and acknowledge safety procedures upon sign in. Works well for this purpose.

Minpunten:

You do need a good strong reliable internet connection if there are any areas that don;t have great coverage then it can struggle to work properly.

Felicity
Team Leader in Australië
Overheidsadministratie, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

I find it generally a good system but a bit clunky & not user friendly for 1st time users.

3,0 6 jaar geleden

Pluspunten:

Not having to notify the person they have come to see. For returning visitors it is less time consuming for reception staff.

Minpunten:

If a resident needs to sign in and they don't have a mobile or email address then you have to enter false details in order for the system to allow them to sign in. Time consuming for new users so having to walk them through the process. No-one seems to know to scroll down to sign it. Having to choose a person they are here to see even if they are not seeing anyone.

Reactie Honeywell

6 jaar geleden

Hey Felicity, Can you let us know why new users need a system 'walk through'? Normal feedback is that the iPad and process is fast, intuitive and easy. We're keen to know where you're getting stuck and we can help. Mobile or Email can be made optional on your account. Just jump into the Passes option under your Site Settings. Reach us directly via [email protected] and these basics things can be sorted quickly for you :)

Ben
security concierge officer in Australië
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

simple to use as a visitor, easy to manage from an administrators point of view.

5,0 7 jaar geleden

Opmerkingen: Verifying visitors onsite for security and evacuation purposes and also to aid in facilitating the ease of engagement between hosts and visitors.

Pluspunten:

Visitors are identifiable with the sticker, visitors find it easy to use, hosts can work efficiently with the visitor management system. There is a record of visitors for emergency evacuation purposes. Creating invitiations is an effective, user friendly, and efficient to use, when I am given a list from a host to generate QR codes for the visitor, which saves time for them.

Minpunten:

When it comes to the' consent to provide further information' section, if a visitor reads it thoroughly then it resets to the home page after some time (approx. 1 minute) the visitor has to start again and input their details. Can there be a longer time delay, so the visitor can read the information without having to input visitor details again? At least 3 mins should be enough, to account for slower readers.

Reactie Honeywell

7 jaar geleden

Great review, Ben! We really appreciate it. Reverting to the home screen occurs after roughly 1 minute since the last touch interaction on the iPad. This is a security protocol but I'll pass your feedback onto our product team to consider. Glad to read you're finding lots of functionality super useful.

Sharon
HSE & NERC Manager in VS
Olie en energie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Exceptional contractor/visitor management tool.

5,0 6 jaar geleden

Pluspunten:

The software was easily customized for facility needs. It allows seamless sign-in/sign-out of contractors and visitors. We've also adopted questions upon sign-out that allows us to reinforce safety protocols. Most employees and vendors have opted to use the app-based sign-in.

Minpunten:

It could be less about the software and more about the iPad; however, at least weekly, the software must be rebooted on our lobby iPad. Currently investigating a fix.

Reactie Honeywell

6 jaar geleden

Thanks Sharon for the review. Glad to see Sine is working well for EthosEnergy. Perhaps ensure your iPad is running the latest iOS to see if this resolves the rebooting requirement. Reach us anytime if we can help.

Tricia
Web & Digital Officer in Australië
Bibliotheken, 201-500 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Sine Pro for Library Customers

4,0 4 jaar geleden

Opmerkingen: So far so good. Customers have been able to add their information privately, without staff taking details and with only a gentle hint to check-in

Pluspunten:

Easy to use and set-up on stands in the library. Uses iPad's so can be positioned within wifi range easily. Customisable image display. App is easy to use and I like the geo-fencing which checks customers out if they go further from the library

Minpunten:

Please add in a field for customers who don't have a mobile phone number. Many elderly library customers still don't have a mobile. Also the ability to customise a set check-out time - many of our customers are ok with check-in but forget a check out. It might be able to be by-passed by suggesting customers enter a "how long will you be in the library" field with varying options. Also can the numeric keypad on the iPad be activated for returning customers to allow the mobile (or home) phone number to be added quickly. I will say many Library customers don't want to download the App which is a shame.

Vito
safety manager in VS
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

This product was a good software, but had its problems from time to time

3,0 6 jaar geleden

Pluspunten:

I liked the ease of use from start to finish and the features as well as the dashboard. Sigining people in and out was easy.

Minpunten:

Customer support was unreliable and the system would crash and not work often. It made it difficult to troubleshoot.

Reactie Honeywell

6 jaar geleden

Thanks for the review, Vito. Interested to know what crashes you were experiencing and how our support could have been better during that time. Reach us anytime via [email protected] or online chat on the dashboard, and we'll gladly assist.

Emma
Receptionist in VK
Fabricage van elektrische/elektronische producten, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Linx Review

5,0 5 jaar geleden

Opmerkingen: Most of the time it is an efficient programme and can be used if the reception area is un-manned

Pluspunten:

It is a self service programme When a visitor arrives, it notifies who they are visiting

Minpunten:

A lot of people find it difficult to scan the QR code on checking out It isn't fool proof. Some people don't fully complete the checking out process so the system shows they are still checked in

John
Services Manager in Australië
Vastgoed, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Sine 101- ease of use

4,0 8 jaar geleden

Opmerkingen: I have worked with the Sine Team for a while now and find the system and the support team are first rate. Any issues that we have had were investigated and sorted out by the support team.

Pluspunten:

The ease of use on a working site - Any contractor that has used it feels confident to show a new staff member how to log in.

Minpunten:

I would like to see Windows phone system compatibility, though I understand we are a minority.

Reactie Honeywell

8 jaar geleden

We're happy you've had a positive experience with our software and customer success team John; and great to your contractors have adopted well to the software. We're always adding new features and listening to customer feedback and requests, and Windows Phone compatibility is something our Product Management and Development team are considering. Enjoy Sine Pro and reach out any time with any questions and further feedback.

Kim
Operations Supervisor in Australië
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

From the start of installation the operation of the system has not faulted.

5,0 6 jaar geleden

Pluspunten:

1.can accommodate the building requirments 2. Entering data into the system is quick and not complicated 3.Time & Photo ID of persons signing into the building and leaving 4. Mobile app good for After hours contractors entering and leaving building 5.Frees up time required to sign in/out contractors 6.Can identify Tenant & base building contractors 7.Linked in with CM3-inductions e buildings requirements 2.Entering of contracto8.Reports of visitor movement 9.Several ways to sign in/out-Sine desk pad, mobile & QR code 10.Can send SMS, Warning & emergency messages to specific contractor mobile phone

Minpunten:

If the contractor walks of site without signing out , the system does not inform or warn us(administrator) .

Reactie Honeywell

6 jaar geleden

Cheers for the review and feedback, Kim. Check out this guide on reports. Contractors who failed to check-out will have an Expired pass, which you can easily filter by. https://help.sine.co/knowledge-base/new-reports/ Glad to hear everything else has been helpful for you. We appreciate working with you.

Louise
Office Manager in Nieuw-Zeeland
Groothandel, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Sine review

5,0 5 jaar geleden

Pluspunten:

Quick sign in and check out! Easy search access for report

Minpunten:

People can walk away when taking photo, it will capture and take a photo without human's face. Someone else could sign in on other people's behalf if they know those people's details. And it will be hard to verify people when there is no photo to check.

Kimberley
Administrator in Australië
Bouw, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Executive / Finance / General Counsel Review

4,0 8 jaar geleden

Opmerkingen: Not bad. Isn't as fast as I'd like it to be in reaching my emails, consistently, in a timely manner. Working with internal IT team to see if the glitch is at our internal end.

Pluspunten:

It sends an email to the person/s who need to receive it so we don't keep people waiting as often; and it means our receptionists can spend more time assisting those who come in and less time greeting people.

Minpunten:

I've been noticing a lag time (not always) in the time it takes the email to reach my inbox; or the fact that if I'm not looking at my computer at the time, then I don't know anyone is waiting.

Reactie Honeywell

8 jaar geleden

Hi Kimberley, Thanks for taking the time to review our software and nice to see overall its working well for you. If email notifications to your hosts are delayed, remember your hosts can always download the free Sine Pro app, login with their host details and then receive instant in-app push notifications of their visitors arrival. This is faster and more direct than email notifications :) The guide at the following link will help. https://help.sine.co/knowledge-base/host-notifications-on-sine-pro/ A full knowledge base available at https://help.sine.co/

Rebecca
Customer Technology Manager in Australië
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Staff at Sine has been very responsive when contacted and the system is intuitive

4,0 7 jaar geleden

Pluspunten:

Set-up of the system was easy. Online dashboard to monitor visitors and no need for reception to spend time informing staff that their guest has arrived. Both staff and guests have been impressed by the look of the sign-in system.

Minpunten:

The AD integration process was tricky and took a lot longer then expected. We have experienced individuals profile settings have been reset around the time we were completing the AD integration e.g. delegates being deleted. The support staff have been frustrated that they have to go through the individuals account to reset the themselves as the delegate. The other comment I have received from staff when we were testing the product was can visitor notifications be sent to all staff that are attending the meeting. At the moment they get around this by either emailing or calling the other attendees.

Reactie Honeywell

7 jaar geleden

Thanks for the review Rebecca and appreciate the feedback. Great to be working with Dexus and please keep the feedback coming. We're happy to help.