--- description: Ontdek de plus- en minpunten van Groove en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Groove - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software en ticketsystemen](/directory/30008/help-desk/software) > [Groove](/software/143005/groove) # Groove Canonical: https://www.capterra.be/software/143005/groove Pagina: 1 / 5\ Volgende: [Volgende pagina](https://www.capterra.be/software/143005/groove?page=2) > Teams helpen op grote schaal persoonlijke ondersteuning te bieden. > > Oordeel: score van **4.5/5** door 87 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Groove? Bestaande klanten zijn kleine bedrijven tussen de 1 en 200 werknemers in: B2C/B2B-software, e-commerce, web, ontwikkelings-/ontwerpbureaus, online services, andere software/SaaS. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.5/5** | 87 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.7/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.2/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Groove Networks - **Opgericht**: 2013 ## Commerciële context - **Beginprijs**: US$ 29,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50 - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Engels - **Beschikbare landen**: Australië, Brazilië, Canada, China, India, Verenigd Koninkrijk, Verenigde Staten ## Functies - Aanpasbare branding - Aanpasbare sjablonen - Alerts/Escalation - Beheer van Service Level Agreements (SLA's) - Beheer van klantervaringen - Beheer van negatieve feedback - Beheer van supporttickets - CRM - Callcenterbeheer - Catalog Management - Communicatie via meerdere kanalen - Contentbeheer - Dashboard - E-mailbeheer - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde routing - Gegevensverzameling via meerdere kanalen - Inboxbeheer - Kennisbankbeheer - Kennisbeheer - Klantenbinding - Klantendatabase - Macro's/reacties via sjablonen - Priorisering - Rapportage en analyse - Rapportage en statistieken - Samenwerkingstools - Sentimentanalyse - Tekstbewerking - Toegangsopties/machtigingen - Voor meerdere talen - Wachtrijbeheer - Workflowbeheer - Zoeken in gehele tekst ## Integraties (13 in totaal) - Delighted - GitHub - Instagram - Jira - JustCall - Mailchimp - Meta for Business - Recharge - Shopify - Slack - Stripe - Trello - Zapier ## Ondersteuningsopties - E-mail/helpdesk - Kennisbank - Telefonische ondersteuning - Chatten ## Categorie - [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software) ## Gerelateerde categorieën - [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software) - [Kennismanagement software](https://www.capterra.be/directory/30094/knowledge-management/software) - [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software) - [Customer satisfaction software](https://www.capterra.be/directory/30541/customer-satisfaction/software) - [Customer experience software](https://www.capterra.be/directory/30671/customer-experience/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.be/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.be/software/61368/salesforce) — 4.4/5 (18771 reviews) 3. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [LiveChat](https://www.capterra.be/software/62194/livechat) — 4.6/5 (1719 reviews) 5. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1758 reviews) ## Reviews ### "Support software by people who excell at giving support ;-)" — 5.0/5 > **Geverifieerde reviewer** | *23 mei 2024* | Informatietechnologie en -diensten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: If you judge support software by the quality of the way they offer you support , this is the right address. Also hardly any downtime since the day we started using Groove (december 2017\!). And the whole product is frankly super easy to implement and get people onboarded on. > > **Minpunten**: Their roadmap is quite full so some stuff on our wishlist can take time to get implemented but eventually it does ;-) ----- ### ""GrooveHQ simplifies our customer experience and consolidates our capabilities so we can be efficient"" — 5.0/5 > **Brady B.** | *21 november 2024* | Gezondheid, wellness en fitness | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: "GrooveHQ simplifies our customer experience and consolidates our capabilities so we can be efficient" > > **Minpunten**: No live phone support. this makes it hard for us to deal with immediate issues we may have. > > GrooveHQ has been there for us for years and continues to innovate\! ----- ### "Groove helps us to improve our service to employees and clients" — 5.0/5 > **Jaap** | *29 augustus 2024* | Werving en selectie | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: We like groove because everybody in the team has access to the shared mailbox, but only the tickets who needs attention. In compare with a shared mailbox, or shared e-mail address where you have to read all e-mails, is in groove only visible what needs to be done. The groove team is continuously improving the systems and in case of questions their support team is really helpful. > > **Minpunten**: It miss sometimes some functions you are used to have from your e-mail program. However, it brings you to rethink your work progress, or in case it's really important you can contact Groove and they are always open to help you. > > It helps us to have an overview of all communications with employees and clients and make it easy to assign communication or tasks to different departments or persons. ----- ### "Not nearly as efficient as Outreach" — 2.0/5 > **Jared** | *16 februari 2021* | Computersoftware | Aanbevelingsscore: 2.0/10 > > **Pluspunten**: I do like that I can organize the order of the people I'm reaching out to in my flows. There are a few really good things about Groove from a flow building and Salesforce data retention front that are helpful. > > **Minpunten**: Coming from Outreach, Groove isn't nearly as powerful or easy to use. There are so many things I preferred to do in Outreach that I can't do in Groove. Outreach's bulk import, the quick way to search for contacts that had been contacted just by searching the domain, looking at past email conversations, and better insight into email engagement are all things I had in Outreach that are glaringly missing from Groove. Groove feels clunky to me in how it interacts with my Gmail/Calendar and it's felt like more of an obstacle than an enabling software. > > I am sending prospecting emails to break into new accounts and reach new customers. It helps me to have tracked tasks and efficient email and call outreach day in and day out. ----- ### "Great solution" — 5.0/5 > **Joseph** | *8 augustus 2024* | Consumentendiensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: What I liked most about GrooveHQ is its seamless integration of artificial intelligence, which has drastically improved our response times and accuracy. The centralized ticket management system ensures no request gets lost, and the overall organization of emails has streamlined our communication processes. Additionally, the support team is incredibly responsive, and the pricing is unbeatable for the value it provides. This combination of features has truly optimized our customer service operations. > > **Minpunten**: While GrooveHQ is overall an excellent tool, one downside is that the initial setup and customization can be somewhat time-consuming. It took us a bit of time to fully configure the system to meet our specific needs. But we switch from solution used since 8 years ----- Pagina: 1 / 5\ Volgende: [Volgende pagina](https://www.capterra.be/software/143005/groove?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/143005/groove) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens