FreshBooks reviews

Great Invoicing Tool for Time Tracking

Opmerkingen: Freshbooks does manage the following VERY well: Time tracking against projects and clients; invoice creation based on tracked time; and one-off invoices or flat rate pricing. I also like the clean and easy to navigate interface.Generating and reading historical reports is quick and easy to determine things like, how quickly specific clients are paying (and who is historically slower at paying), income by client and income by project/work type.The phone app is functional for my needs, although it's a little clunky and not nearly as full featured as the desktop software. It's not bad, but not great. I have successfully tracked time on the app, then issued an invoice from my phone to my client's email inbox.Overall, Freshbook fulfills my needs as a consultant.

Pluspunten:

I really like Freshbooks for it's easy invoicing and time tracking. I was able to integrate it with Teamwork project management software so that more complex jobs that require detailed time tracking against tasks and milestones could be tracked there and then my time could be exported to Freshbooks. Freshbooks also integrated with my Paypal gateway, allowing me to accept major credit cards.

Minpunten:

Freshbooks collaboration with other contractors doesn't work very well. In addition, the per-client pricing has gotten pricey for those of us who have many one-off clients.The retainer payments feature was not easy to use.

Easy and Useful

Opmerkingen: Freshbooks makes it easy to send estimates and invoices to customers, and that's worth the monthly price.

Pluspunten:

Their estimates make it easy for our company to get quick and confirmed customer-approval on projects.

Minpunten:

It can be tricky to get the full-overview of my clients, since their database it less about instant-access info and more about long-term historical value. Basically, I'd like them to incorporate better CRM features into the invoicing and accounting.

Good for new companies

Opmerkingen: It was good when I had a low number of clients. Outgrew it pretty fast though.

Pluspunten:

Freshbooks has a modern user interface and cheap.

Minpunten:

Maybe to fancy and modern, hard to find the areas to navigate to.

Easy to set-up and use with good features.

Opmerkingen: I've been using FreshBooks since I started my business over 12 years ago. The support is excellent and it's easy to use. It has cut my accounting time down significantly so I can focus on my business.

Pluspunten:

It's convenient and easy to set up and use.

Minpunten:

I wish the connection with Stripe was two ways. It can't pull in my income that comes outside of Freshbooks so I have to manually do it.

FreshBooks 📚📖: A Must Have Online Accounting Tool

Pluspunten:

FreshBooks saves time by eradicating manual repetitive accounting tasks such as general ledger, invoice customization and inventory control.

Minpunten:

FreshBooks mobile application does not offer all features available on cloud apps.

Good for time tracking and invoicing; barely functional for accounting

Opmerkingen: The original version of FreshBooks, which we started using in 2014, was great for time tracking and invoicing. Unfortunately, they decided to build a completely new web application to add accounting features. We migrated to the new version about two years ago, and it did not go well. The new version didn't add many useful features, and the time tracking app got worse (see above). We decided to try the accounting feature this year (2019) because Xero started getting more expensive and lost its payroll feature. We have found the FreshBooks accounting features to be barely usable, and we're struggling to find an accountant that will support FreshBooks.

Pluspunten:

FreshBooks is good for freelancers or service-based small businesses that need to track time spend on client projects, and report the time on invoices. It's also good for tracking basic expenses, whether they are allocated to the business, or passed on to clients. The reporting features are also useful. The payroll integration with Gusto is a simple and affordable way to run payroll for a small business.

Minpunten:

The mobile app for time tracking became so buggy that I had to stop using it; it would frequently lose track of the time if I paused the timer. They also added a "feature" that creates a new line item on the invoice every time you pause the timer, which really clutters up the invoice. I now use a separate tracking app and manually enter my time. The accounting features are barely adequate, and the accounting functionality is more like a public beta than production software. There's a chart of accounts, bank reconciliation, and a general ledger. We use cash-basis accounting, so it works for us, but if you carry inventory, I don't think FreshBooks will support accrual accounting. The bank reconciliation was officially "beta" until very recently. Admins aren't allowed to edit the chart of accounts, so you need to have an accountant or bookkeeper set it up. Unfortunately, most accountants I've talked to won't work with FreshBooks directly. Strangely, FreshBooks will help you find a bookkeeper who works with FreshBooks, but not an accountant.

Give book-keeping a boost with FreshBooks!

Opmerkingen: I found the software to be very user friendly and easy to navigate. I am not very computer/tech savvy but I had no problem using it. FreshBooks helps me save a lot of time every day and allows me to do my bookkeeping much more efficiently than I had been previously.

Pluspunten:

It made creating invoices super easy, quick, and efficient to do. I save so much time using FreshBooks!

Minpunten:

The cost is a little high compared to competitors prices, however, I still prefer to use FreshBooks.

Happy with its seamless mobile payment via PayPal.

Opmerkingen: Seamless creation of invoices, tracking and automated reminders and faster pay by mobile payment.

Pluspunten:

Does a spontaneous job to create invoice, track them and send automated reminders.

Minpunten:

Terrific to integrate with payment system for direct pay.

A User-Friendly Solution for Small Businesses and Freelancers

Opmerkingen: Ease of Use: FreshBooks is incredibly user-friendly, even for non-accountants. Its clean interface and guided processes make tasks like invoicing, expense tracking, and time management straightforward.

Pluspunten:

The platform is designed to be simple and easy to navigate, even for those without accounting experience.

Minpunten:

Limited Features for Larger Businesses: It's ideal for freelancers and small businesses, but larger companies may find it lacks advanced features, like in-depth reporting or payroll integration.

Fresh Books, It’s pretty good

Pluspunten:

I really liked how user friendly it was, and how easy it was to integrate with other products.

Minpunten:

Fresh books can feel a bit clunky at times, and can be minimized, but sometimes the overhead is too much.

It amply met my expectations and satisfies the company's needs.

Opmerkingen: When we implemented it, it was a lifesaver, as it makes day-to-day financial work easy and not at all intimidating, especially. It helped us save a lot of time, as we can focus on what we do and let Freshbooks do the rest. I especially like the professional look of the invoices without having to spend too much time designing or using design software. Anyone can create an attractive and professional invoice in minutes and I appreciate that.

Pluspunten:

I like how adaptable it is and how it can be used for any need. We have been using it in the company for a couple of years now, I already knew it from my freelance work and I can attest to the goodness and simplicity of the system. At the moment we have the Plus subscription and I find it very complete and affordable.

Minpunten:

I would like the application to be more complete and useful because I would like to have a complete view of my invoices when I am not at my desk.

Freshbooks is the ultimate for a service-based business

Opmerkingen: It was a good onboarding experience. I didn't call support and had us rolling in about 2 hours. The things I miss from Quickbooks aren't here, but they are continuing to build out the system. Hopefully we can get some of those critical features sooner than later.

Pluspunten:

I used to love Quickbooks. It had an app, it had time tracking. Then everything I loved was taken away. Freshbooks is the choice we made because it was built for a small service-based business. Recurring billing, time tracking, payment processing, it's all built in and easy to use. It took me 2 hours to get setup completely and it was a great experience. It's great for an owner who needs to be able to just run their business.

Minpunten:

This is a major miss on the accounting side of the house. If you came from Quickbooks, you know how important double-entry accounting is, in depth reporting with punchouts, a quick dashboard into profitability. This isn't the case with Freshbooks. You will need an accountant to help at the end of the year. Ours had to rebuild our system because it doesn't believe in a cash-based accounting system.

Accounting on rails

Opmerkingen: It just makes life simple. I just wanted to be able to find the easiest way possible to invoice clients in a professional way and manage the client accounts while minimising the work that I had to do or outsource.This solution really did tickle the boxes for me and saves me a lot of time from the manual system I was using previously.

Pluspunten:

It's really easy to get started. There has obviously been a lot of effort being put into making the initial process as easy as possible, from branding and colours on the invoicing, to integrating with payment processors et cetera.The daily process is also very easy to manage. It's a five minute job to set up a new client and send them an invoice straight from Freshbooks using existing products and services descriptions.The integrations save me a lot of time by allowing me to automate a lot of functions which would other boys have been done manually and would've required reminders et cetera. For these I used Zapier which connects really well, and I found the integration is to be very reliable over time.Even as a reasonably small user, the customer service was incredible. I don't just mean responses to questions from me, but proactive outreach from the support and sales team which I found to be really high quality.Clients also seemed to really respond well to the invoicing process, and found it easy to access and download the invoices, and payment via credit card was quite a popular option.I actually used the app for a number of different businesses and it was really useful to be able to switch between them in the same dashboard.

Minpunten:

I had a certain amount of trouble with one client when I was trying to set up direct debit payments, and while I got really great support the process didn't seem that reliable in this particular case. This was the only occasion where I had any major difficulties though that weren't caused by myself for the client.

Freshen up Your Finances with FreshBooks!

Opmerkingen: While FreshBooks is a useful accounting software for managing your business finances, its pricing may not be reasonable for some users. The starting cost of $15 per month is quite heavy, and additional features require extra payment. It's worth noting that the customer care service may not be satisfactory, as you may have long conversations with support staff without reaching a solution.

Pluspunten:

FreshBooks is a simple and user-friendly invoicing and accounting software that is especially useful for beginners. Whether you're running a small business or you're a freelancer with limited time to invest in managing your finances, FreshBooks is the solution you've been looking for. With a user-friendly interface and easy-to-use data uploading capabilities, FreshBooks has everything you need to simplify your financial management processes. One of the key features of FreshBooks is online invoicing, which makes it easy to generate invoices and even offers customizable templates for balance sheets. You can add your clients and billables, and the invoice will be sent directly to them via email. They can then pay you online, making it a hassle-free process. Plus, you can even use your camera to upload bills and keep track of your expenses.

Minpunten:

FreshBook is an accounting software for managing the finace for your business but its pricing is somehow not resonable i guess it heavely charged starting from $15 and you also have to pay extra for additional features. i would like point put ts customer care which is not at stifactory they indulge in long conerstion and still you reach to the solutuon tyou are looking for.

There has to be something better than this.

Opmerkingen: The weirdest thing is an accounting program that wont show you a bank register.
How can you SEE what is going on without a register. Reconcile what exactly. It's confusing, and now you will need a bookkeeper to fix all the stuff you try to do.

Pluspunten:

That it isn't Quickbooks online. I thought QBO was a train wreck and now I can see that ALL of these cloud based accounting firms are just a front for the bookkeepers union. They must be because you Will need one when you use this.

Minpunten:

Same goofy kind of double entry stuff that I experienced with QBO. Bank feeds are not your friend.

Improvements need to keep coming ....

Opmerkingen: I've been a FreshBooks customer for YEARS and I do like them. I've ridden it out through all the changes and just dealt with how interfaces change and prices change. In the past few years there have been a lot more freelancer payment management systems that have come along. I've looked around, but I find myself staying with what is comfortable even though something else may be better. Fear of the unknown I guess, and not wanting to learn a new system while I'm busy working. I just think there could be some improvements made since the last major interface update. It was like a whole OS upgrade and then no new updates for the past few years -- other than pricing tier changes. There is no sense that FreshBooks is looking to improve and listen to their customers about what features they need or would like to see. Just my opinion and view. I could be very wrong. Thanks.

Pluspunten:

Over the years, FreshBooks has made efforts to improve its service and update the levels of programs. The latest change they made to the interface has improved some things but other parts have been left behind and I've personally not seen any updates or changes in the past few years. What I like MOST is what they started with years ago -- the ability to remind clients at the 30, 60, 90 day marks to pay their bills. However, the interface to set that feature up changed a few years ago with their major update and it's not as intuitive now.

Minpunten:

I do NOT like the timer starting off before you even choose what project you are working on. This is a SIMPLE FIX. I asked about it years ago and was told that -- yah, basically you launch the timer and then click the pause button while you work out what project you are on -- then start the timer again. Not a good design. I do NOT like setting up a new project and having a ton of task all added to this new project that I have to deselect -- about 20 or so that I have to remove each time -- and then add in the correct task for that project. I do NOT like having to deal with setting default payment settings and reminders for each client I set-up. Can't that just be a universal default setting to turn on? I do NOT like having service tiers change and being told the level I was previously on is changing and this new level will cost more -- and that's what I have to accept now. I'm a independent contractor and I have few clients -- I don't need the next level. But ... whatever.

The Worst online Invoicing System on the planet

Opmerkingen: Freshbooks is the worst company I have every dealt with. I had a legitimate complaint about the software duplicating, triplicating and some times four versions of the same transaction. They ignored my complaint for over a year and when I finally reached a VP to discuss, then cancelled my account in under 48 hours losing years of business information, including invoices, contacts etc. Freshbooks goal is to get your money and then destroy you business. To add insult to injury, 18 months after Freshbooks canceled and deleted my account, they charged my credit card for another year subscription. Basically Freshbooks wants your money, prepared to sell you a horrible solution, will kick you off if you complaint too loudly and then charge you for another year with zero accountability. Freshbooks should be facing fraud charges and or a Class Action lawsuit. I expect either very shortly in the future.

Pluspunten:

The software was easy to use and did allow me to set up a single customer with multiple email address (you can not do this on Quickbooks)

Minpunten:

The software was horrible. It would duplicate, triplicate and sometimes four times recreate the same bank account or credit card entry. this made life for my book keeper a nightmare. You then complain about this oversight and Freshbooks would ignore your complaint, indicate it was a once only issue (which it never was) and eventually will kick you off their platform with less than 48 hours notice losing years worth of business information, including invoices, contacts etc. Freshbooks will go down in the Hall of Fame of worst business software platform ever. My advise to all is avoid this platform at all cost and use another online solution. Freshbooks will screw you over the first chance they get.

Like it But Lacking Decent Timer

Opmerkingen: This is a review of Freshbooks Classic. They have just come out with a new version that I am not using due to a lack of addins at this early stage. I use Freshbooks to invoice my customers for the time and materials I spend on their products. I have recurring invoices that automatically bill my customers on the first of the month for their monthly recurring services and any labor I may have spent on their project for for support. Freshbooks definitely makes the invoicing process simple and easy. I don't have to worry about manually creating invoices each month. A big time saver. It also provides several different ways for the customer to pay their invoice including credit card and PayPal (PayPal is not an option in the new version of Freshbooks). But Freshbooks doesn't make the time tracking simple. Since most of my charges are based off time spent working on customer products, I need a powerful Timer tool. Freshbooks does not supply that tool. They have a very rudimentary tool that is browser based. You click start, select your Project and Task, then press stop when completed. Life isn't that simple. I may be working for one client when another calls on the phone. I would have to stop the existing timer, select a new project/task, start the timer again, then after stopping it, go through the whole process again to go back my original task. Awful. Instead I had to purchase a desktop based tool called Chronomate that is so much more powerful. It even knows when I've stepped away from desk and forgot to stop the timer. It also uploads to Freshbooks so I don't have to manage anything. Bliss. Of course the developer isn't maintaining it anymore so it doesn't work with the new version of Freshbooks. Crud. Because of the lack of a decent time tracking tool I won't be updating to the new version of Freshbooks anytime soon.

Pluspunten:

Very easy to invoice.

Minpunten:

Time tracking methods/tool are totally lacking.

FreshBooks is a reliable and fast accounting suite for complex financial management

Opmerkingen: A complete makeover FreshBooks developers understand the struggle of small teams to handle complex accounting projects and deliver efficient results. Just as easy as you know it to be Back in the days, a team of developers decided to design an easy, intuitive, and non-accountant friendly finance management app, and promised their users that this approach will never change. Mobile-friendly and accessible FreshBooks is considerably good at following trends, and the best proof of it are the mobile platform add-ons for iOS and Android devices, allowing you to access data and do accounting regardless of your location. Saves billing time like no other app FreshBooks redesigned its time tracking for billing purposes by allowing companies to accept payment online, and to do so via various payment gateways. Excellent invoice to payment features FreshBooks offers top rate invoice to payment features that can be used by all small businesses. For instance, you can track exactly when your customer opened your invoice email. Tracking expenses with handy snaps This feature comes handy if you need to liquidate expenses after a client meeting: you simply click a picture of the receipt and attach the snap to an item in FreshBooks to log the expense. racking working times even better than before The new version of the app allows you to becertain of the accuracy of your charges, and lets you have proof if a client decides to dispute them. You can even use the iOS and Android apps to track your working time in the field. Plus, it is easy to convert your work timesheet into an invoice and send it to clients for payments. A bright future As good as the new FreshBooks version may look now, it has only begun to develop. The company promises many advanced features in the near future, including bank accounts reconciliation, non-invoice income recording, and billing adjusted to enterprise-grade users. The innovative spirit is planned to spread on to reporting as well, and transform the scope of available integrations to help companies get paid for their efforts, time, and expertise. At the same time, FreshBooks Classic (as the old version is currently known) will remain active, but will constantly be absorbed within the new one's comprehensive productive suite.

Pluspunten:

businesses get to manage invoices and recurring subscriptions in less than no time, and collect online payments within the same system. In fact, FreshBooks enables Google Checkout, PayPal, and credit card payments, and integrates with a long list of business systems and applications that can streamline this process. With it, odds are good that you will unite financial control in a single system, and stop paying for the maintenance of complex software infrastructure. A considerable advantage of FreshBooks compared to other accounting apps is the availability of fully-functional mobile apps and add-ons you can get for Android and iOS devices. The apps allow you to bring the power and convenience of the software on location, and do accounting and access records whenever you wish to do so. As you can see, FreshBooks literally takes finances out of the office, but does so in a safe and seamless fashion.

Minpunten:

Despite a wide range of excellent features users have pointed out a few minor things that can be improved in FreshBooks: its metrics, goal setting, and reporting features can be better. One user also found bugs in FreshBooks email click-throughs and automated expenses which did not function to his liking. Apart from these insignificant glitches, hoever, there is no doubt that FreshBooks is a top notch accounting product that can bring a lot to your accounting deparatament.

Gain supremacy and rediscover accounting experience with FreshBooks, the best there is in the market

Opmerkingen: We make use of FreshBooks in our organization for accounting. More to just accounting, it has delivered us with top quality bookkeeping services which helps us keep all our financial books like receipts in an orderly and easy to access place. It gas also helped us create very effective invoices for customers, send them together with due payments reminders and also it allows us understand the position of our organization financial via the financial reports.

Pluspunten:

FreshBooks gives one a robust and unified accounting platform where you can perform all your accounting tasks efficiently without having to use multiple products for each task. With its functionalities in bookkeeping, billing, accounting, expenses tracking, financial reporting and much more, it always proves to be the most qualified tool for solving your accounting needs. It helps generate very detailed financial reports which are effective at giving accurate insights on the position of the business financially. This also helps by guiding one on how to make crucial decisions to help improve your business performance. It has a very user-friendly user interface which gives one easy time when navigating through it and making use of its features. Moreso, some of its functions like invoicing comes with ready-made invoice templates which guides you toward generating professionally looking invoices for your customers. FreshBooks has a very committed user support team which are always ready to offer any assistance you need or answer any questions you might be having.

Minpunten:

FreshBooks is a very effective accounting tool and each of its features has proved to be very useful. It's easy to use, has a very supportive customer support team and i have never encountered any difficulties when using it.

A nice experience with Freshbooks

Opmerkingen: I have found the platform to be very user-friendly and efficient. It has made my job of managing expenses, invoicing clients, and tracking time much easier and more streamlined. I particularly appreciate the ability to create and customize invoices quickly and easily, which has helped me to get paid more promptly and accurately.One of the things that I find particularly useful is the ability to access Freshbooks from anywhere, as it is cloud-based and accessible on multiple devices. This has made it easy for me to work remotely and stay up-to-date on my accounting tasks while on the go.Overall, my experience with Freshbooks has been very positive, and I would recommend it to other people who need to manage finances for their companies. While there are some areas where more customization options or integrations could be beneficial, the platform is generally reliable and efficient. I appreciate the value that Freshbooks provides, and it has become an essential tool for me in my job.

Pluspunten:

I can confidently say that the invoice creation feature is one of my favorite parts of the software. It's super user-friendly and allows me to create and customize professional-looking invoices with ease. I'm not an accounting expert, so the fact that I can navigate the software without feeling overwhelmed is a huge plus for me.I also appreciate that I can automate recurring invoices, which is a huge time-saver for me. It's great to know that Freshbooks can handle the invoicing while I can focus on other important aspects of my business.Sending invoices through Freshbooks is a breeze, too. I can easily send them through email and get notified when clients have opened and paid them. And with the option to accept online payments, my clients find it super convenient to pay their invoices.

Minpunten:

One thing that can be frustrating is the lack of customization options for certain aspects of the platform. For example, while I appreciate the ability to customize invoices and estimates, there are some areas where I feel limited in what I can do.For instance, the dashboard and reporting features are not as customizable as I would like them to be. While I can view certain metrics and data points, I cannot always tailor them to my specific needs or preferences. This can make it difficult to get a comprehensive view of my business and make informed decisions based on the data.Additionally, there are some integrations that I would like to see available on the platform that are not currently offered. While Freshbooks does offer a decent selection of integrations, there are some key tools and apps that are not yet supported. This can be limiting in terms of workflow and efficiency.

FreshBooks provides small businesses with some of the best invoicing and billing features available.

Opmerkingen: Billing and invoicing were made much easier using this software.

Pluspunten:

FreshBooks gives small businesses a well-designed and intuitive user interface that can easily be used for a variety of different functions, most notably billing, and invoicing. Users are given a wide array of attractive template designs to choose from when creating invoices, allowing for catchy, yet professional looking documents. FreshBooks also provides users with tools for team collaboration, estimates, and projects, all of which can be easily navigated and set up to increase your small businesses' ability to maximize communication, send automatic reminders, submit proposals, and secure jobs with relative ease. As an accounting package, FreshBooks also provides users with the ability to perform some fundamental bookkeeping and accounting functions, has some bank reconciliation functions, enables you to accept online credit card payments, and provides many of these features via their full-featured mobile application. Last but not least, FreshBooks provides excellent customer service from the start. A detailed and easily followed tutorial will help new users get started, while their well-trained staff is always ready to provide users with answers to any questions or issues they may encounter. FreshBooks is very proud of their customer service and their customer satisfaction rating, and it really shows when you speak with one of their representatives.

Minpunten:

One limitation in FreshBooks as an accounting package is the fact that they utilize single-entry accounting. While this may not be an obvious flaw to a new small business owner, it will become apparent as more accounts are created, employees are hired, and payment options are implemented. Single-entry accounting is quick and simple, but it certainly leaves something to be desired. Over the years some application updates have diminished or completely removed some useful features, like service and customer records, and inventory tracking, all of which were very convenient and helpful features.

Awesome invoice and billing system

Opmerkingen: By far the easiest to use
invoicing/billing software ever if you ask me. We're saving time and money because we use Freshbooks. This is one app that I actually recommend to people I know.

Pluspunten:

Freshbooks is extremely user friendly. It's also a high quality product with a lot of good features and personalized settings. Awesome project and time tracking. I like to use the mobile app because we're traveling a lot and still need to use the service. It's easy to open and start working on whenever and wherever I want. I've never lost my work either. It feels like the app actually knows what I need and makes suggestions to help. I love that.

Minpunten:

We only need the inventory feature for a small portion of our sales so I haven't used it a lot, but I don't think it's as good as others I've used. Specifically inventory tracking.

I had a line of tasks that was easy to perform.

Opmerkingen: It was a 50 and 50 where we saved time and money, we could follow up on an effective timeline where in general we could have details of how much we spent in time and also in money in each process, on the other hand we delayed, we It was too disturbing not to be clear about everything since the situation required that we had to go through many accounting options that we did not use.

Pluspunten:

I handled a small part of the billing for the software, and according to this, since it was cheaper to do it that way, at that time I tracked the time of my development tasks since I had compatibility of those projects. This helps keep finances organized and makes it easier to know how much time I was dedicating to each development task. I know it wasn't the best technique to measure exactly what I was doing, but it worked perfectly.

Minpunten:

As basically the program was oriented more towards accounting activities than towards general activities such as measuring the time of our development tasks, we were too disturbed by so many accounting options that we did not understand, which caused us to waste a lot of time and made the work situation difficult for us. long.

Hate the new format

Opmerkingen: Before the drastic change to the new format, it was excellent. Made my job so much easier, and me so much more effective. It was really a great product. Now, since the new format has been forced on me, it has been nothing but frustrating to use. They didn't just change it a little, they completely revamped everything and made it far inferior to what it once was. For me anyways, it is no longer "user friendly". It is no longer an effective tool. The only reason we haven't switched to someone else is because of the 10 years of history we have saved in the program. We would lose all of that if we switched, so unfortunately we are stuck with having to use this horrible new format.

Pluspunten:

The fact that it keeps the history of past business transactions.

Minpunten:

I was a huge fan of the Classic Freshbooks, and used to recommend it to anyone who would listen. Unfortunately, they recently "forced" a new format on all existing customers. The new format is far inferior to the Classic Freshbooks that was in place before. Now, unless I create a separate account for each individual person I deal with, (instead of just a company account with my contacts noted within), all of my estimates and invoices are addressed to the wrong person, (the new format has only one contact person per company that shows up on an estimate/invoice). Their recommendation to this was to set up a separate account for each individual person I deal with, which literally means I need to set up thousands of more accounts, many of which are for the same company, just for a different person within that company. Completely illogical. The Classic Freshbooks had an awesome search engine allowing me to search for various fields at once, (company name, site address, job particulars, etc.). Now, instead of many search different fields, there is only one, and that one is largely ineffective giving me results in a completely random order, not chronological at all as it was with the Classic format. Cannot express enough how disappointed I am with the new format.