--- description: Ontdek de plus- en minpunten van Userbrain en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Userbrain - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [UX-tools (User Experience)](/directory/31036/ux/software) > [Userbrain](/software/141082/userbrain) # Userbrain Canonical: https://www.capterra.be/software/141082/userbrain Pagina: 1 / 5\ Volgende: [Volgende pagina](https://www.capterra.be/software/141082/userbrain?page=2) > Userbrain is een service voor het testen van bruikbaarheid op afstand met een focus op continu testen. > > Oordeel: score van **4.2/5** door 88 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Userbrain? e-commercesites, SAAS-bedrijven, startups ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.2/5** | 88 Reviews | | Gebruiksgemak | 4.5/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.3/5 | Gebaseerd op alle reviews | | Functies | 4.0/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Userbrain - **Locatie**: Graz, Oostenrijk - **Opgericht**: 2011 ## Commerciële context - **Beginprijs**: US$ 0,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Duits, Engels, Spaans - **Beschikbare landen**: Australië, Brazilië, Canada, China, Duitsland, India, Japan, Mexico, Oostenrijk, Verenigd Koninkrijk, Verenigde Staten ## Functies - Analyse van gebruikersonderzoek - Annotaties - Bruikbaarheidstests - Doelgroeptargeting - Enquêtes en feedback - Gebruikerstrajecten - Kwantitatieve metrics - Prototypen maken - Rapportage en analyse - Samenwerkingstools - Third-Party Integrations - Video-opnames/-transcripties ## Integraties (1 in totaal) - Google Analytics 360 ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - Chatten ## Categorie - [UX-tools (User Experience)](https://www.capterra.be/directory/31036/ux/software) ## Gerelateerde categorieën - [UX-tools (User Experience)](https://www.capterra.be/directory/31036/ux/software) - [User testing software](https://www.capterra.be/directory/32295/user-testing/software) ## Alternatieven 1. [UserWay Accessibility Widget](https://www.capterra.be/software/218549/userway) — 4.9/5 (328 reviews) 2. [Adobe XD](https://www.capterra.be/software/168423/adobe-xd) — 4.5/5 (1087 reviews) 3. [Lyssna](https://www.capterra.be/software/178766/usabilityhub) — 4.6/5 (86 reviews) 4. [Dovetail](https://www.capterra.be/software/174077/dovetail) — 4.6/5 (97 reviews) 5. [Hotjar](https://www.capterra.be/software/163516/hotjar) — 4.6/5 (539 reviews) ## Reviews ### "Cheap, quick and easy" — 4.0/5 > **Katie** | *15 januari 2021* | Design en ontwerp | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: The platform is lightweight enough to be fast and intuitive, but robust enough to allow for diversity of use cases and testing needs. > > **Minpunten**: The payment and subscription models are not always easy to understand. I've had a number of bad testers, but thankfully they have been reimbursed by customer support. > > You get what you pay for. It's not nearly as robust or polished as other user testing platforms, but for some quick results for smaller companies or startups, it's the perfect fit. ----- ### "Fast and affordable research recruitment" — 5.0/5 > **Ry** | *17 januari 2022* | Design en ontwerp | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: I'm a solo designer, so cost is the number one barrier for me while conducting user research. UserBrain is incredibly affordable, and I was blown away by how quickly my research request filled up and by how high quality the results were. I also really liked the video recordings and how easy it was to download and share them. > > **Minpunten**: There aren't many bells and whistles here. You essentially get a fast and cheap way to recruit users and view the session recordings. I wish there were some other useful things like transcription included, even if it was for an additional fee. > > Overall, as a first-time user I'm very happy with UserBrain and I will definitely be using the service again in the future. ----- ### "Company refused refund 5 minutes after credit card charge" — 1.0/5 > **Cory** | *9 januari 2026* | Detailhandel | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: Features are fine but we were not using the platform so I downgraded to the free plan 5 minutes after receiving the monthly email and requested a refund for the month that I would not be using their service. > > **Minpunten**: 5 minutes after I received a monthly charge, I reached out to the company to downgrade to the free version and request a refund. They refused to refund the charge and just quoted their "policy". I recommend that you consider alternatives to this company. > > Adequate but poor customer service. If they cannot be trusted to do the right thing for their customers, then they should not be trusted with the CRO of your website. ----- ### "Userbrain is great even if you are a small startup" — 5.0/5 > **Tuba** | *24 februari 2020* | E-learning | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: First of all I had to select software that could meet our financial requirements, something not costly, which has a pay as you go model or a monthly subscription, rather than a big annual plan which can be quite a problem with small startups. we had trialled some other software, some famous ones, but the annual plans and the lack of pay as you go model was the problem. I purchased some credits and started testing\! The second thing I really liked is the rapid help. With the first video, the prototype did not work and the customer support replied my questions right away. Wasn't really expecting that\! Thirdly, the test works well. The users were really clear, and speaking their minds. No problem with that part at all\! I can easily share the video with my designers, and take notes. As we are trying to move away from in office testing, I guess this software will be solving that problem easily. > > **Minpunten**: If only I could see the prototype in the background that would be great. Also, I am sure this is in their roadmap, but can we show the tasks step by step? > > I was not expecting it to be performing that well, to be honest. I am giving a 9 star out of 10, just because I could not see the prototype in the background when I am reviewing the test and also I cannot introduce the tasks to the user step by step. ----- ### "Guided User Tests" — 4.0/5 > **Kalki** | *2 november 2020* | Vastgoed | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: I love how lightweight getting a user test launched feels and how quickly I get responses. Its great value. > > **Minpunten**: Customer service team is not very responsive, but I guess you get what you pay for... its not really a problem since the service is so inexpensive. ----- Pagina: 1 / 5\ Volgende: [Volgende pagina](https://www.capterra.be/software/141082/userbrain?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/141082/userbrain) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens