--- description: Ontdek de plus- en minpunten van Conversational Cloud en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Conversational Cloud - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Conversational AI software](/directory/31596/conversational-ai-platform/software) > [Conversational Cloud](/software/133021/conversational-cloud) # Conversational Cloud Canonical: https://www.capterra.be/software/133021/conversational-cloud Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.capterra.be/software/133021/conversational-cloud?page=2) > LivePerson maakt het leven gemakkelijker door de manier te wijzigen waarop mensen met merken communiceren via chat en berichten ondersteund door bots en AI. > > Oordeel: score van **4.3/5** door 41 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Conversational Cloud? Bedrijven van elke omvang die hun manier van communiceren met hun consumenten willen transformeren om hun omzet te vergroten en de klantenservice te verbeteren. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.3/5** | 41 Reviews | | Gebruiksgemak | 4.3/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.2/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.2/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 70% | (7/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: LivePerson - **Locatie**: New York, VS - **Opgericht**: 1996 ## Commerciële context - **Beginprijs**: US$ 1,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels, Spaans - **Beschikbare landen**: Australië, Brazilië, Canada, Duitsland, Frankrijk, Ierland, Italië, Japan, Mexico, Nederland, Nieuw-Zeeland, Singapore, Spanje, Turkije, Verenigd Koninkrijk, Verenigde Arabische Emiraten, Verenigde Staten, Zuid-Afrika ## Functies - AI/machine learning - Aanpasbare branding - Aanpasbare rapporten - Activiteitendashboard - Autoresponders - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Beheer van negatieve feedback - Beheer van supporttickets - Chatbot - Chatten/messaging - Codevrije ontwikkeling - Communicatie via meerdere kanalen - Communicatiebeheer - Consumentgericht chatten in realtime - Dashboard - E-mailbeheer - Enquêtes en feedback - Feedbackbeheer - Gegevensverzameling via meerdere kanalen - Geotargeting - Integratie van sociale media - Interactie bijhouden - Kennisbankbeheer - Klantenondersteuning - Klantensegmenten - Klantgeschiedenis - Live chatten - Mobiele toegang - Offline formulier - Overdrachten en routering - Proactief chatten - Rapportage en analyse - Samenwerkingstools - Tekstanalyse - Third-Party Integrations - Transcripten/chatgeschiedenis - Verwerking van natuurlijke taal (NLP) - Visuele analyse - Voor meerdere talen - Vooraf geconfigureerde bot - Waarschuwingen/Meldingen - Zelfserviceportal ## Integraties (9 in totaal) - Instagram - Meta for Business - NetSuite - Salesforce Sales Cloud - SugarCRM - Twilio - Twitter/X - WhatsApp - Zendesk Suite ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Conversational AI software](https://www.capterra.be/directory/31596/conversational-ai-platform/software) ## Gerelateerde categorieën - [Conversational AI software](https://www.capterra.be/directory/31596/conversational-ai-platform/software) - [Customer experience software](https://www.capterra.be/directory/30671/customer-experience/software) - [Customer engagement software](https://www.capterra.be/directory/30906/customer-engagement/software) - [CRM-software](https://www.capterra.be/directory/2/customer-relationship-management/software) - [Live chat software](https://www.capterra.be/directory/30797/live-chat/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.be/software/124981/freshdesk) — 4.5/5 (3414 reviews) 2. [Slack](https://www.capterra.be/software/135003/slack) — 4.7/5 (24095 reviews) 3. [LiveChat](https://www.capterra.be/software/62194/livechat) — 4.6/5 (1721 reviews) 4. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1778 reviews) 5. [Tidio](https://www.capterra.be/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "My experience with Liveengage has been perfect." — 5.0/5 > **Temitope** | *9 augustus 2018* | Design en ontwerp | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Liveengage is very intuitive and thus very easy to use. All of my helpdesk colleagues have no complaints making use of this helpdesk solution ,same for new agent recruits whom we recently introduced to use this. I am able to monitor the number of web visitors on our website in real time ,and know their geographical location(this has helped the marketing department).I am able to know what part of the website a website visitor I am chatting with is at ,thus making it easy to better address their challenge. Liveengage is also very mobile friendly ,and this has made it easy for web visitors accessing our website to have a good experience chatting with our helpdesk team. > > **Minpunten**: Liveengage has been our trustworthy helpdesk solution for the last two year period. There is absolutely no complaint from my end. > > Liveengage has provided us with an effective medium to communicate with our clients. Thus we have greatly cut down on financial resource we spend maintaining telephone support, since most of our clients are very much comfortable contacting us via Liveenagege on our website. ----- ### "LivePerson - Living up Person's expectations" — 5.0/5 > **Leo** | *13 augustus 2024* | Telecommunicatie | Aanbevelingsscore: 2.0/10 > > **Pluspunten**: Very clean interface, meaning is user friendly. We got used to it easily. > > **Minpunten**: Sometimes the app refreshes all of a sudden, meaning you lost the conversation with customers. > > Overall it is a great communication tool, it helps us a lot giving supports to our customers. We can see a lot of information that help us in that journey - and the fact that is not a hard program to use makes everything 100% better. As I said, it is not perfect and it needs some improvements, but it is simply awesome. ----- ### "Gets the job done, Room for improvement" — 3.0/5 > **Grace** | *20 augustus 2025* | Kantoorbenodigdheden | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: I like that live person is easy to communicate with clients. I also like that it works well with sales force to allow my conversations to automatically be stored. (although this feature only works 50% of the time, I have to manually save my conversations the other times) > > **Minpunten**: I really don't like that Live person requires me to change password at seemingly randomly times. I almost always have to get my IT team involved because i get caught in a loop of "you must change your password, you entered an invalid password" you can not use a password which has previously been used" > > Overall, Live person gets the job done, but there is lots of room for improvement. I am grateful for the opportunities live person offers, but I wish they were easier to complete. ----- ### "A better way to connect with web visitors." — 4.0/5 > **Basiirat** | *25 augustus 2018* | Entertainment | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: LiveEngage is very user friendly and this is the first quality I look out for in any software solution. It enables customization including HTML integration which makes it easy for organizations to personalize the kind of content which comes along with having LiveEngage on their website. I like the real time monitoring feature which so makes it easy to know where every web visitor is at,on every given time.The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times. > > **Minpunten**: It takes a while and some in-house training for new users to effectively maximize the benefits of LiveEngage. However ,this tedious learning curve has an huge return on investment for every organization using LiveEngage. > > LiveEngage serves as a connection between my organization and our customers. To my organization ,LiveEngage has gone beyond just being an help-desk solution , it has enabled us segment web visitors based on activities such as the part of our website they visit,how long they spend on a particular web page ,their past interaction with the help-desk team etc ----- ### "Great software but could use some upgrades" — 4.0/5 > **Geverifieerde reviewer** | *19 maart 2019* | Computersoftware | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: The ability to pull reports is great. You can set custom dates and filter by specific departments if this software is being used by multiple departments. This helps easily track metrics such as average interaction times, wait times, and any abandoned interactions. This software also makes addressing customer concerns quick and easy in real time. Customer account details display when the interaction is taken. > > **Minpunten**: The cons I saw with this software is the inability to prioritize chats or allow chats to be taken based on 'cherry-picking'. When you have paid support modals, the ability to be able to pull those interactions right away would be beneficial. You can only take interactions in the order that they are received in the queue. Support issues take a while to resolve. ----- Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.capterra.be/software/133021/conversational-cloud?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/133021/conversational-cloud) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens