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Over Pipedrive

Pipedrive is eenvoudig te implementeren software voor leadbeheer waarmee je je kunt concentreren op de activiteiten waarmee deals gesloten worden.

Meer informatie over Pipedrive

Pluspunten:

Neatly organized and friendly application. The most liked feature is the chat support team.

Minpunten:

The only thing that is kinda confusing especially to non-technical person is on integrating with third-party tools. Most of it needs to be connected with Zapier which is again another subscription.

Beoordelingen van Pipedrive

Gemiddelde score

Gebruiksgemak
4,5
Klantenservice
4,4
Functies
4,3
Waar voor je geld
4,4

Waarschijnlijkheid van aanbeveling

8,6/10

Pipedrive heeft een totaalscore van 4,5 van 5 sterren op basis van 3.022 gebruikersreviews op Capterra.

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Reviews filteren (3.022)

Gregg
Gregg
President
Geverifieerde LinkedIn-gebruiker
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Great Web Based CRM

4,0 4 jaar geleden
Bijschriften in het Nederlands beschikbaar in de videospeler
Kees
DGA in Nederland
Fabricage van elektrische/elektronische producten, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Uitermate slechte service en slecht probleem oplossend vermogen.

1,0 2 weken geleden Nieuw

Opmerkingen: Niet erg gebruiksvriendelijk. Maar als je de structuur begrijpt werkt het wel redelijk. Behalve als er sprake is van een "bug", dan heb je pech en zijn de problemen na weken nog niet opgelost. Daarom is dez§e software

Pluspunten:

Goed inzicht in de verkoop funnel. Alles in één scherm in beeld.

Minpunten:

Bij het niet goed functioneren van de software ben je in de aap gelogeerd. Je kunt pipedrive alleen via de chat bereiken. Als je daar iets opzet, ontvang je een antwoord na uren of zelfs dagen. Zij komen dan niet met een oplossing slechts met excuses. Zo kan ik bijvoorbeeld nu al 14 dagen niet meer factureren vanuit pipedrive. Als je een serieus bedrijf hebt, doe dan geen zaken met deze club!

Overwogen alternatieven: Syntess Atrium

Redenen om over te stappen op Pipedrive: Omdat dit gekoppeld kon worden aan software van Solar Monkey. Deze software maakt het offreren van PV systemen zeer gemakkelijk.

Igor
Igor
Sales Manager in Canada
Geverifieerde LinkedIn-gebruiker
Vastgoed, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Great Starter CRM for New Users

5,0 6 maanden geleden

Pluspunten:

Very easy to enter new contacts into the system, or to do a bulk import. Very Easy to search for contacts via the search query, including custom fields. You can select multiple contacts at the same time and edit their information in a multiselect format. Very easy to create custom columns that will enable you to organise the information that you need.

Minpunten:

Not the best with organising tasks automatically or checking for overlapping tasks.They do not have a lead generation tool in the form of a lead capture technology or widget.Does not have an email marketing integration like more modern Real Estate CRM's

Reactie Pipedrive

6 maanden geleden

Igor, we truly appreciate your comments! Thank you

Jonathan
CEO in Frankrijk
Schoolleiding, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Solid CRM tool well-integrated with the apps ecosystem

5,0 3 maanden geleden

Opmerkingen: First time using Pipedrive, after years of experience using Salesforce and Hubspot, and I really enjoy the user-centered experience. The tool has allowed us to build powerful sales automation (Activecampaign, Zapier, Calendly, Clickfunnels, etc) to empower our team to focus on closing more deals.

Pluspunten:

Very intuitive CRM, with solid integrations with other apps through Zapier.

Minpunten:

The licence is not cheap and it was difficult to migrate data seamlessly from one pipedrive account to another.

Reactie Pipedrive

4 weken geleden

Thank you for your feedback!

Anonieme reviewer
Logistiek en toeleveringsketen, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Pipedrive review

5,0 4 weken geleden Nieuw

Opmerkingen: Pipedrive has streamlined our sales process with its visual pipeline, making deal tracking easy. The customization options and automation features save us valuable time, while email tracking helps ensure that we follow up promptly. With insightful reports and a functional mobile app, Pipedrive is a user-friendly CRM that significantly boosts our productivity.

Pluspunten:

Pipedrive is user-friendly and keeps your sales process organized. Its interface is clean, straightforward, and easy to navigate. The platform offers significant customization options, including automation, workflow management, integrated email, activity tracking, insights, and reporting.

Minpunten:

The complex sequence, advanced automation workflows, and detailed customer segmentation features are missing.

Andrew
Founder in Australië
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Look elsewhere

3,0 3 weken geleden Nieuw

Opmerkingen: Overall the system is great, however the support is not.

Pluspunten:

The user interface is simple and easy to understand. Mobile app is also handy.

Minpunten:

Their customer support is garbage. You need to pay for higher levels to even access it and when you do it's still terrible.

Jay
Strategy and Innovation in VS
Ziekenhuis- en gezondheidszorgbranche, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

The Worst CRM You'll EVER Use - Avoid Pipedrive At All Costs

1,0 3 maanden geleden

Opmerkingen: Don't be a sucker and use it... I emailed the [sensitive content hidden] and you should as well. [sensitive content hidden]

Pluspunten:

If you're looking for a CRM that requires you to REFRESH the page after VIRTUALLY EVERY ACTION, you've found the right CRM! TRY reaching them on live chat... yeah, you'll wait at least 90 mins. AVOID these people at all costs - a complete rip off.

Minpunten:

Nothing. Poorly designed without the ability to customize default fields.

Reactie Pipedrive

4 weken geleden

Thank you for your feedback.

Trae
Coach in VS
Gezondheid, wellness en fitness, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Fitness and pipedrive

5,0 3 maanden geleden

Opmerkingen: Pipedrive creates a efficient, intuitive, and smart hub to manage clients

Pluspunten:

Quick and efficient sorting for current and prospect clients

Minpunten:

Duplication clients are not automatically marked, which in the fitness industry would save loads of time

Overwogen alternatieven: HubSpot CRM

Redenen om over te stappen op Pipedrive: Product reviews, fit for the company demographic, integrations, and ease of use

Reactie Pipedrive

4 weken geleden

Thank you for your feedback!

Kevin
Sales Manager in Australië
Medische apparatuur, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Pipedrive Review

4,0 2 weken geleden Nieuw

Pluspunten:

Pipedrive is ace for managing our sales pipeline. It's really intuitive, which is great for onboarding new sales reps. I haven't had any dramas with tracking deals and keeping everything organized. The reporting features are pretty good too.

Minpunten:

To be honest, it's not as feature-rich as some other CRM systems I've used. It could do with some extra marketing automation tools. Also, the mobile app could be a bit better. But that's about it.

Karl
Member of the board in Estland
Architectuur en planning, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Great software with questionable pricing schemes

4,0 vorige maand Nieuw

Opmerkingen: Did not use it due to the pricing scheme that they have in use. Did opt for a cheaper option.

Pluspunten:

Easy to use and many possibilities, similarly the UX is good and many additions.

Minpunten:

I think their pricing packages are quite plain stupid. I used Pipedrive before in a large organization and now we have a small start-up with what I wanted to get Pipedrive going. For me it was OK to start with the basic 14 EUR package. However, then I realised that it does not have basic outlook integration and only the next package has it that is 34 EUR per month. That is too much when I am a basic user and just need a basic integration function and lead table.

Reactie Pipedrive

4 weken geleden

Thank you for your feedback!

Brittany
Marketing Assistant in Australië
Vastgoed, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Pipedrive, your go to…

4,0 vorige maand Nieuw

Opmerkingen: As a marketing enthusiast and collaborator, I reckon Pipedrive is tops for managing leads within my team. Keen to see how this tool evolves as AI takes over the workspace, ay.

Pluspunten:

This is my go-to lead management tool, mate! Love the visual pipeline design of the program, it's a beaut.

Minpunten:

Well, except maybe it could have a few more customization options.

Chisimdi
Sales Development Representative in Nigeria
Marketing en reclame, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Pipedrive Review

4,0 vorige maand Nieuw

Opmerkingen: Overall, having readily available information, for the sales team allows quick access to deals in seconds, making the process more efficient and effective.

Pluspunten:

Easy accessibility to information, seamless integrations, and helpful reminders.

Minpunten:

one major drawback for me is the limited customization

Reactie Pipedrive

4 weken geleden

Thank you for your feedback!

Janelle
Customer Relations Manager in VK
Bouw, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Pipedrive's the foundation of our customer relations efforts

5,0 vorig jaar

Opmerkingen: Pipedrive has been a great addition to our sales & CRM efforts. With it, we have a system where we can easily follow everything with each prospect and customer, we can create good looking reports from our CRM data, and we've saved a ton of working hours thanks to the automated workflows. All in all, I think it's a must for any growing sales operation.

Pluspunten:

The best thing by far is the automated emails. We have workflows that trigger an email within 10 minutes of an action taking place. Without it, I'd have to constantly check my inbox. It's saves us a lot of time for more outreach and prospecting.

Minpunten:

The setup was pretty gruelling for us. The property and workflow setups in particular took longer than we'd anticipated.

Overwogen alternatieven: Zoho CRM, Salesforce Sales Cloud en HubSpot Sales Hub

Redenen om over te stappen op Pipedrive: Pricing was an important factor for us and Pipedrive looked more than capable enough at half the price of some of the others.

Jennifer
Jennifer
Human Resources Generalist in VS
Geverifieerde LinkedIn-gebruiker
Ziekenhuis- en gezondheidszorgbranche, 10.000+ werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

The Best CRM for Newcomers is Pipedrive

4,0 vorig jaar

Opmerkingen: Pipedrive is a solid foundational platform, and if you need more advanced features, a more expensive plan or the marketplace should have what you're looking for. Nonetheless, the user experience (UX) might use some work. As your business grows, you may want to look into different options that give a more seamless user experience and additional integration features.

Pluspunten:

Pipedrive is an easy-to-use platform that can help a small business kick off its sales and support operations. Many useful apps can be added to its functionality through its app store.

Minpunten:

There are a few compatibility issues that make using the system less than ideal. In particular, the OpenPhone phone integration was completely ineffective, and its setup process was quite cumbersome. There is a lack of comprehensive support documentation.

Alex
Business Development Manager and Senior Marketing Strategist in VS
Marketing en reclame, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Solid Entry for CRM Market

4,0 2 maanden geleden

Opmerkingen: Pipedrive has been a staple for our Business Development Team as we've expanded rapidly over the last few years. As we've built it out for our team's workflows, we've created a solid systems for maintaining prospect records and increasing efficiency of our team.

Pluspunten:

The ease of use for a user new to a CRM has been great for our growing team. The ability to have people share prospects and notes with each other has helped our team learn from one another as well.

Minpunten:

Some of the integrations with external software can be a bit clunky. We've run a few zapier integrations and direct api integrations with other tools in our tech stack to build up our experience on the platform.

Reactie Pipedrive

4 weken geleden

Thank you for your feedback!

Meelis
IT support in Estland
Informatietechnologie en -diensten, Zelfstandig ondernemer
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

PipeDrive makes tracking sales easy

5,0 6 maanden geleden

Pluspunten:

Sales people are not usually tech people, but PipeDrive makes tracking and following your sales easy. In addition PipeDrive has its own marketplace that allows you to install wide range of different applications to your PipeDrive to make the tracking and follow ups even better.

Minpunten:

At first its quite difficult to set everything up, but once everything is already up and running then you are in clear waters and can enjoy smooth sailing.

Reactie Pipedrive

6 maanden geleden

Meelis, we are very grateful for your kind words. Thanks for sharing your insights!

Ravi
Sr. Manager- Demand Generation in India
Detailhandel, 201-500 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Best CRM to optimize Sales processes

5,0 3 maanden geleden

Opmerkingen: My experience with Pipedrive has been good overall. Our company decided to implement this platform to manage all the information related to clients and business and it has successfully met all our needs.

Pluspunten:

I really love the Pipedrive's UX. It's extremely intuitive and easy to use.

Minpunten:

The main one in my opinion is that I can't have as much freedom to manipulate data in the dashboard section.

Reactie Pipedrive

4 weken geleden

Thank you for your feedback!

Fanne
CEO and Publishing Editor in Canada
Publiceren, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

My experience with Pipedrive

5,0 3 maanden geleden

Pluspunten:

It has helped us solve the problem of disorganized sales processes by providing clear and structured way to manage our deals and leads. Also it has improved customer relationship management.

Minpunten:

It is easy to navigate and user friendly nothing that i dislike towards it.

Reactie Pipedrive

4 weken geleden

Thank you for your feedback!

Nathan
Marketing Manager in VK
Financiële dienstverlening, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

It's good, but it needs work

4,0 6 maanden geleden

Opmerkingen: Neutral, there's some really good functionality and additional extensions you can bolt on. They're also not as pushy as Hubspot. But not having a phone number to call when the system goes down is bad.

Pluspunten:

Reporting functionality seems better than HubSpot.

Minpunten:

Support when they're having server issues, which is all too often.

Reactie Pipedrive

6 maanden geleden

Nathan, thank you very much for your feedback! We will make sure to forward it to our dedicated teams.

Divine
Graphics Designer in VK
Vastgoed, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Improve your sales with Pipedrive

5,0 3 maanden geleden

Opmerkingen: It enables transparent sales pipeline view board.It also have appealing user interface.

Pluspunten:

I love how Pipedrive helps to create sales funnel from scratch.

Minpunten:

I don’t have anything that i don’t like about this product.

Reactie Pipedrive

4 weken geleden

Thank you for your feedback!

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Detailhandel, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great for Lead Management

5,0 6 maanden geleden

Opmerkingen: Although it's a new player in the area, it delivers good results.

Pluspunten:

The quality of the leads we are getting from this tool is second to none.

Minpunten:

I do preferred the old version of the app because it was considerably cheaper.

Reactie Pipedrive

6 maanden geleden

Thank you for your feedback!

Clara
Director in VK
Automotive, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Great and versatile

5,0 3 maanden geleden

Opmerkingen: Decent tool and easy to use. Works for various sizes of business I would say.

Pluspunten:

Easy to use. Also simple to merge and remove duplicates.

Minpunten:

You have to upgrade for some features, not always clear.

Reactie Pipedrive

4 weken geleden

Thank you for your feedback!

Mark
Owner in VS
Administratie, 2-10 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

Waste of time on a trial

3,0 11 maanden geleden

Opmerkingen: Very negative. Was misled by their support claims and was never able to actually talk to a person after repeated attempts. Will be looking for another software.

Pluspunten:

Couldn't find a single pro to this software after using it for a couple hours.

Minpunten:

Signed up for a trial as I was interested in switching away from Hubspot. However when I signed up for a trial I was hoping to speak with someone over live chat to answer a few questions. They promote the live chat throughout their site, however their live chat is completely fake. It's just a looping answer tree with an AI bot that does not allow you to speak to a real person. Spent 20 minutes trying different answers to see if I could actually speak with someone to answer my questions and had no luck. Through this annoying AI bot I also tried to schedule a demo and was told I did not qualify for a demo. Lol, someone on a free trial who is interested in switching from a competitor doesn't qualify for a demo call? What a joke. I have no interest in using a software that provides zero real time human support and lies that they do when it's just some annoying chat bot that can't answer a question.

Overwogen alternatieven: HubSpot CRM

Reactie Pipedrive

8 maanden geleden

Mark, thank you for your feedback. We are sorry to hear you had this experience with our Support Team, this is not what we expect at all when in contact with our Experts. We will forward this case internally for verification. Although we could not identify your contact with our team so we could investigate further, we would like to reassure you that our Support Team is here to help you 24/7 and we will be more than happy to help with any questions you might have.

Elliot
General Manager in Japan
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Pipedrive - A Valuable Sales Tool with Room for Technical Improvement

5,0 vorig jaar

Opmerkingen: Pipedrive has been a significant asset for our sales team, providing us with essential tools for managing our sales processes. However, there are areas where this platform could use some technical improvements. Pipedrive is a valuable sales management tool with a user-friendly interface and useful features. However, the platform's technical stability and performance could use some attention, especially when it comes to minimizing downtime.

Pluspunten:

Pipedrive's interface is user-friendly and easy to navigate. The visual sales pipeline view simplifies deal tracking and management, making it accessible to both new and experienced team members. The email integration is incredibly useful, enabling us to track and sync our communications with specific deals, ensuring nothing gets overlooked.

Minpunten:

Pipedrive falls short in terms of technical stability. We've encountered occasional hiccups and downtime, which can be frustrating when working on critical tasks. These technical issues have led to interruptions in our workflow, and while they are not frequent, they do have an impact when they occur.

Jennifer
Jennifer
Owner in VS
Geverifieerde LinkedIn-gebruiker
Publiceren, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

At a Glance

5,0 vorig jaar

Pluspunten:

I like that everything I need to know is right there on one screen.

Minpunten:

What I liked least was not being able to figure out how to use automation tools with it (and that's probably 100% my fault).

Joel
Program Manager in VS
Milieudiensten, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

The best CRM software

5,0 9 maanden geleden

Opmerkingen: I like the automation in lead generation thus translating to increased sales.

Pluspunten:

It simplifies complex sales tasks thus saving us a lot. It also helps us massively on lead generation and follow up.

Minpunten:

I like everything about the software. I have not yet experienced any shortcomings with the software.