Sprinklr Social reviews

My experience with Sprinklr

Opmerkingen: We're able to promptly and effectively respond to all social media inquiries across all of the social media websites we utilize for our business. Along with this, we can quickly pull analytical insights to determine what it and is not working for us.

Pluspunten:

How it combines all social media sites. Rather than having to search through each social media platform, potentially missing key comments by users, Sprinklr brings all of those comments into one, easy to use platform. Additionally, Sprinklr allows you to use tagging, which makes for easy analytical reviews with specific campaigns being currently run as well as comparison to previous campaigns.

Minpunten:

Still working out some glitches. Instagram direct messages do not currently pull through and that would be very helpful if that was resolved.

the world's best enterprise customer experience management solutions.

Opmerkingen: Sprinklr allows me to create and manage my advertisements in my company, and to finally generate the turnover.

Pluspunten:

With the Sprinklr app, we can manage our social, marketing, advertising, research, commerce, and healthcare functions right from your phone. in addition it is easy to use

Minpunten:

Sometimes the app bugs and does not support all carousel images. the integration process with the application was easy

Great Platform - Would Recommend If You Are Looking For A Unified-CXM Platform.

Pluspunten:

Everything in one place - that is great for cost reduction, but also in terms of training and user-friendliness. The cSocial Engagement tool is outstanding, allowing for great detail and reporting. The Social listening tool is also top-notch, to keep track of brand performance on Social platforms, mainly Organic activity.

Minpunten:

Personally, I would more training on the Platform. There's a significant number of tools, and these get update quite often - it is easy to get out-of-date when these happen every now and then, even if just small tweaks. Customer journey is something I would like to be added, it's one of the biggest pain points in our marketing, and having a tool that could help us would be great - Sprinklr seems to have the data and capabilities for it.

I don't like it

Opmerkingen: I don't usually have to use the software but there are absolutely zero times that I have used 100% correct. Very complex but at the same time does not have all tools I need.

Pluspunten:

The only thing I like is that I can see all social media account from the company I work for in the same software.

Minpunten:

I mostly use for Twitter and the search tool is really bad. There are also some content formats, such as poll, that I can't post with the software, something that makes my life pretty hard.

Sprinklr is game - All in one social media platform

Opmerkingen: It was an amazing experience using Sprinklr and i personally recommend it to have it if not yet in 2022

Pluspunten:

It is fast, accurate & effcient. It understands the current marketing needs

Minpunten:

Granular permissions level. You have to go through a lot of process if you want to turn on a small option/feature

A great product with poor customer support

Pluspunten:

Sprinklr can fetch real time comments, messages, posts from social media channels into dashboards which help advisors to reply to customer queries and/or concerns. It has extensive reporting and does social listening as well across social media channels where you can fetch posts using particular keywords.

Minpunten:

Sprinklr can do almost everything but there are sometime few misses. It misses to fetch comments or the numbers in the reporting are sometimes different from actual channel analytics. Their support is a major miss. If something needs extensive troubleshooting, the support will always try to brush it under the carpet and push back.

Could be better

Pluspunten:

Sprinklr is a great tool for publishing and monitoring social content, easy to schedule, create dashboards for analytics and use for multiple brands

Minpunten:

There are some gaps in the platform that aren't available as social platforms updated, we cannot access Reels data or scheduling due to API issues, it is the most critical part of our business now that we moved to this medium

a wonderful and powerful tool

Pluspunten:

the Social Listening work flow is great It makes it very easy to monitor and act on untagged mentions across platforms, Its post tagging, reporting, and social listening functions are incredibly powerful.

Minpunten:

maybe it takes a lot of time to get your bearings within the tool. but once you get used to using the software the benefits and the use you can give it is incredibly good!

Robust features - but hard to navigate on your own

Opmerkingen: Overall Sprinklr is a powerful tool if you can learn how to squeeze all you can out of the software, but for that, it requires a lot of training and implementation time

Pluspunten:

Features are robust, you can schedule content as well as manage to advertise directly through Sprinklr itself without having to manage content within each platform. 1 stop shop for all your social and advertising needs.

Minpunten:

Expensive requires a lot of implementation time, need to have a representative fly out to train your team.

Good but expensive

Pluspunten:

Before I start to work here in my current job, I had an online flower store. At that time I've used Sprinkle for managing my social media channels and it helped me so much. The ability to showing audience profile valuable. With this feature you're being able to see your customers diversity. The other features are really helpful and easy to use as well but my favorite is audience profile.

Minpunten:

After I've used Sprinklr a couple of month, the price started to get not affordable for me. This is also related with the economic crisis in my country but it's pretty expensive by comparison with other tools though.

Sprinklr makes my life easier!

Opmerkingen: I really like Sprinklr. I use it for work, but I'd love to be able to use it in a personal sense too on my own social handles. It makes life so easy when you can preschedule social posts and replies/responses on social media. Overall, the tool has a lot of great functions and the more you play around with it, the easier it is to navigate. I've been using it for almost 2 years now and I've never had any major issues with it.

Pluspunten:

I use Sprinklr every single day and it definitely has a lot of pros. For me, the biggest pro is being able to schedule all of your content in advance. I run a Twitter handle for a big company, so it's great to use the Editorial Calendar and plan out posts for the full month. I can move things around easily and it's really convenient to see how your day/week/month will break down. I also love that you can track your metrics easily within Sprinklr. We use their tagging system and it makes it helpful for tracking how we performed on social for events or launches. I also love how easy it is to clone posts from other accounts on our handles and to share content across different platforms. I really like the Social Listening aspect as well. I've created a dashboard that follows any and all accounts that might be relevant to my handle. From this dashboard, I can easily schedule retweets and engage with posts, while also being able to track metrics on how those retweets/quote retweets/replies perform on social. I also LOVE the asset boards. You can create boards for your needs and it's such an easy way to store photos, videos, and social posts that you can leverage and find when you need them.

Minpunten:

I don't love how many emails it sends. I get an email every time a post goes live and I don't really look at them. I move them to a folder that I never open. The mobile app isn't as user friendly as the web browser, which makes things difficult especially if you're covering social media at an in person event. It would be nice if the mobile app was more user friendly so you could easily upload posts in real time. Even if the ability is currently in the mobile app, it's not easy to execute, so I don't use it. Instead, I carry my computer around with me and hope that I have enough battery/space to whip it out and use Sprinklr for my posts. The other thing I would really love to see improved is on the Social Listening boards you can create. They only go back 10 days, so if you're looking at a social account and want a post from 11+ days, you won't be able to find it to retweet/share.

Great platform, okay customer service

Opmerkingen: Great software. We use for many clients. If CS approved, it'd be great.

Pluspunten:

This tool is easy to use. New members of our team are easily onboarded on to the software and can work autonomously.

Minpunten:

The customer service team is not very good. Should you run into a technical error, it will take a long time to fix.

Sprinkler helps push marketing

Opmerkingen: It has been used friendly and awesome. Saved me lots of time!

Pluspunten:

The ease and ability to schedule or draft social media posts for certain business channels is quite amazing.

Minpunten:

No qualms with this software. It is very user friendly. Reporting is great, too. We can search with filters.

Incredibly robust and customizable platform -- and a great support staff (which you'll need)

Pluspunten:

I've used Sprinklr on the enterprise level. This platform has more features and functionality than any other social platform I've ever used. Its post tagging, reporting, and social listening functions are incredibly powerful.

Minpunten:

Because Sprinklr is SO robust and deep with its functionality, it's not incredibly easy to just jump in and use. Power users can absolutely get everything they need, but more casual users will need to lean heavily on the support staff for questions and implementing new functions. The sales rep/support rep I've worked with is incredibly attentive and thorough though, which solved any problems or questions I've had immediately.

It's incredible how much Sprinklr can do.

Pluspunten:

Mostly easy to use, incredibly in depth analytics and reporting, robust feature set across all social networks.

Minpunten:

It does so much it can get overwhelming. It does require some training to really become an advanced user.

Great actionable insight

Pluspunten:

Vast amounts of data, but packaged in a way that insight become usable.

Minpunten:

Setup can be tricky, but staff always available to help

Complex UI, reoccurring reporting glitches

Pluspunten:

Sprinklr houses a lot of features. Engineers respond to new products offered on platforms like Facebook very quickly by replicating that on Sprinklr.

Minpunten:

Reporting dashboards are always broken. Unreliable numbers forces media planners to use the actual ads platform instead of the Sprinklr tool we pay for.

Great for Enterprise, May Not Be Best For Small Business

Opmerkingen: All in all, this is a great tool for enterprise size teams. I would hesitate to recommend Sprinklr for a small business given the price. Also, the analytics reporting emails could look better. If you are sending these to a client, it would be beneficial to add explanations as the reports are definitely geared towards someone who understands social media analytics.

Pluspunten:

Full of features Monthly reporting tool Scheduler

Minpunten:

Expensive Analytics Reporting Emails Could Look Better

Need for some improvements

Opmerkingen: The Sprinkler is very useful for companies and brands to allow Community Managers to control their social networks safely, but it has limitations and depending on the social network in, it can be even more complicated. Despite this, he is able to report good reports and also has a support interested in bringing improvements to the tool.

Pluspunten:

What I like most about Sprinkler, is that it allows the control of all social media accounts, of a company or brand, in the same software. It has options to include tags in the contents, to generate reports with practicality.

Minpunten:

It is a complex tool with a high learning curve. It is difficult to understand all the possibilities that it has, and at the same time, it does not seem to have some management options that would be fundamental. Depending on the social network it is even more limited, as in the case of Linkedin. It's easier when you need it for simpler actions like posts, comments and sharing. In addition, it does not have translations into other languages, which is also a limiting factor.

Not the best

Pluspunten:

It’s easy to use and it’s got a clean design

Minpunten:

The take a tour video to learn about it only a minute long and if you want to do more training to learn about it, you have to pay. You can only post one picture at a time, not several which is annoying.

Great

Opmerkingen: It has been easy to use and to navigate, too! Our company loves it without a doubt.

Pluspunten:

We have enjoyed using Sprinklr for our social media needs and it definitely has great insight that helps us.

Comprehensive insights and analysis

Pluspunten:

The level of detail you can get on reporting is fantastic, and once initial set up (which is relatively simple) is complete it's easy to use. More in depth than most social media reporting tools I've used

Minpunten:

It feels like there's a lot of capabilities i haven't yet got to - difficult to know where to start!

Continuously Innovative

Pluspunten:

Sprinklr has continued to innovate as the social media industry has changed, which is something we have found really valuable. The software changes to meet the needs of our clients.

Minpunten:

You have to be working with a certain amounts of accounts/clients to really make the investment worth it, as an agency.

Still Learning

Opmerkingen: Still learning

Pluspunten:

The convenience of posting to multiple platforms

Minpunten:

Still trying to figure out what everything does