Acuity Scheduling reviews

Checks all my boxes

Opmerkingen: I’m managing my time for multiple groups of needs and Acuity is allowing me to do that all in one place. I can manage my personal needs, my life coaching needs, and my nonprofit needs all in one place and still keep my hair (because I haven’t pulled it out trying to keep myself afloat). I look forward to continuing to use the software as it has room for me to expand and handle other needs that I foresee in the future. For me, Acuity is a great one stop shop to manage and connect people to the services provide.

Pluspunten:

I switched from Calendly because I was having people make appointments at the last minute and back to back. I really appreciate that Acuity has functionality to account for my preferences in both situations. I really enjoy the ability to personalize my different scheduling links since I set up scheduling for a few different scenarios. I tend to use the specific appointment type scheduling link, which is great to have separated from the overall link so that there is no confusion in booking. There is so much other functionality that I haven’t had a chance to use yet link the intake forms and billing, but I’m looking forward to using it. Also, I really enjoy the emails and correspondence that I’ve had with organization. I haven’t even submitted a help ticket, but every email is funny and engaging and it feels like someone is personally attending to me!

Minpunten:

I had a little bit of confusion with the set up of my calendars. It took some searching to figure out how to combine all my appointments to one calendar. All in all I figured it out and still love my account.

Overwogen alternatieven: Calendly

Redenen om voor Acuity Scheduling te kiezen: The ability to add buffer time between meetings and to disable the ability for a last minute meeting to be scheduled overnight without giving me time to prepare for it.

Overgestapt van: Calendly

Redenen om over te stappen op Acuity Scheduling: The ability to add buffer time between meetings and to disable the ability for a last minute meeting to be scheduled overnight without giving me time to prepare for it. In addition, I use Squarespace as well. I love that product and wanted to maintain fluidity between both products. Both are made well and make my life simple so I can do what is most important to me rather than spending all my time on designing a website or figuring out scheduling.

Excellent reliability and adaptability in scheduling

Opmerkingen: It was useful for setting up my clients' group classes and individual coaching sessions. The platform's simplicity and integration with Stripe made it ideal. In addition, it included a space for a pre-payment terms and conditions clause.

Pluspunten:

Making courses or hour-long coaching sessions to sell to clients was a breeze. The problem of missing appointments is addressed with Acuity. It's useful for projecting an image of competence and efficiency to clients. If I needed to set up another customer appointment, I would most certainly utilize it again.

Minpunten:

Acuity is a premium product that comes at a hefty price. Only if it could help me make money would I consider paying the price. A business with long-term profit potential might also benefit from this investment.

Acuity Review

Opmerkingen: Loved it, but Acuity is not with the times and the technology wasn't modern enough to continue to trust it and use it for our business.

Pluspunten:

I like how the admin has great control over the backend and has full use and capability. I also like the ability to brand everything.

Minpunten:

It doesn't natively integrate with third-party calendars. We had to switch to Calendly solely because of this reason.

Overwogen alternatieven: Calendly

Redenen om voor Acuity Scheduling te kiezen: At the time, I wasn't in charge of the switch from Calendly so I'm unsure. I just know that at that time Acuity fit our company better than Calendly, but now we've switched back to Calendly.

Overgestapt van: Calendly

Redenen om over te stappen op Acuity Scheduling: Unsure because I wasn't a decision-maker at the time. I believe it was because the admin features on the backend were far more developed than Calendly and admins had the complete control necessary.

Acuity Saves the Day

Opmerkingen: I am excited to refer Acuity Scheduling to more clients!

Pluspunten:

Acuity allows easy 2-way calendar syncing to multiple calendars including Office 365. This was a client requirement and most other competitive platforms only provided 1-Way Sync to Office 365. Setting up Acuity is easy and super customizable!

Minpunten:

Honestly, after playing around with other platforms, Acuity was EASY! Because I wanted to create opportunities for renters to select multiple time frames for their check-out, I had to duplicate a lot of appointment types, but honestly, not a deterrent in any way.

Overwogen alternatieven: Wix en Rentle

Redenen om over te stappen op Acuity Scheduling: Acuity had the right features we needed: 2 Way Calendar Sync for multiple Office 365 calendars, Checkout but opportunity to invoice, email capabilities, flexibility with hours selection, and more!The other platforms were more expensive and did not have as robust of features.

The Bee's Knees in Scheduling!

Opmerkingen: Acuity truly exceeded my expectations. Its ease of use, quality, features, functionality, customer service, and ease of deployment are all superb. This platform is a game-changer for any scheduling needs. I highly recommend Acuity for anyone seeking a reliable and efficient scheduling solution.

Pluspunten:

Acuity's ease of use is simply unparalleled! The intuitive interface makes scheduling a breeze, while its top-notch quality ensures a seamless experience. The array of features and functionality available is mind-blowing, allowing me to tailor the platform to fit my needs perfectly. The exceptional customer service team always goes the extra mile.

Minpunten:

Although Acuity is worth every penny, I would have appreciated a slightly better value for money. However, considering the stellar overall experience, this is a minor concern.

Easy way for clients to schedule appointments

Opmerkingen: Overall positive

Pluspunten:

Ease of use, ability to set schedules. Links are easy for clients to use and navigate.

Minpunten:

I would like the ability to open xx amount of spots for different call types; for example, xx amount of calls per day for consults and also for regular calls, as they have different call durations. I also would like the ability to set different amount of calls available on specific days vs a blanket limit per day.

Great functionality and Outlook sync

Pluspunten:

Easy to use, can set up multiple email confirmations and reminders, sync with Outlook to avoid double booking.

Minpunten:

Could add a signature block (like in Outlook) to be applied to all emails and updated once when business details change.

Overwogen alternatieven: Calendly

Acuity

Opmerkingen: I've been using Acuity for 4 years now and I plan to use it much longer as well.

Pluspunten:

Acuity is very easy to use, all of my clients have no issues with setting appointments and it's very fast.

Minpunten:

I prefer to use acuity over any other appointment salon app for many different reasons. Acuity is a great go to app.

Seamless booking experience

Opmerkingen: I love that Acuity allows me to create a booking page that aligns with my brand. I can customise the colours, fonts, and even add my logo, making it look professional and consistent with my business's image. The self-booking feature is a game-changer. Clients can visit my scheduling page, choose a time slot that suits them, and book appointments without the need for back-and-forth emails or phone calls. Managing my availability is a breeze. I can set up different appointment types, adjust my working hours, and even block off specific times or days when I'm unavailable.

Pluspunten:

It was really easily implemented into my business workflow and honestly saves me so much time not having to go back and forth on emails with clients on date and times of meetings. It simplifies the the booking process, enhances my customers experience, and helps me manage my business more efficiently. It's a valuable tool for ensuring that my schedule stays organized and that my clients have a seamless booking experience.

Minpunten:

It's a bit pricier and the free plan is quite limited. It's got a slightly steeper learning curve.

This is it...........the one scheduling app your waiting for!

Opmerkingen: Love it and would recommend.

Pluspunten:

Simple and easy and affordable to maintain.

Minpunten:

None to be honest it's a straightforward program.

Overwogen alternatieven: ScheduFlow

Redenen om over te stappen op Acuity Scheduling: Simple and Easy

Great software to use especially for new businesses

Opmerkingen: My overall experience with Acuity has been nothing short of amazing. The software is easy to use. I still can’t find anything better then Acuity to handle my appointments.

Pluspunten:

Acuity has many many features that I enjoy using. My booking site can be customized the way I like which opens me up to being creative, the layout is not confusing to my clients, everything is clear to understand, adding services and add-ons are a breeze, I love the coupon code feature that they offer, I use it all the time.

Minpunten:

The only thing I would like acuity to update is allowing my client to book two services at once on the same day. It’s a bit of a hassle having to creat add-ons for services that are already listed. Other then that it’s great.

Overwogen alternatieven: Squarespace

Redenen om voor Acuity Scheduling te kiezen: Acuity offered better options and is much easier to navigate.

Overgestapt van: Timely

Redenen om over te stappen op Acuity Scheduling: Acuity offered the best features at a great price for my business.

I can run my coaching business on it

Opmerkingen: Overall, I love Acuity and I think the added features, such as products, recurring payments (memberships) and packages are great. I also love their layout, and I recommend it to each of my clients. Once they set it up, they save hours every week because they don't need to schedule or reschedule manually.

Pluspunten:

As a coach, I used to spend a lot of time booking appointments, sending manual reminders and followups. This software changed everything. I set up my availability and the frequency of sessions and then let people book their own appointments. There are group sessions available as well and you can even create and upsell different sessions and products. It's pretty easy to use, and I recommend it to all teachers I work with since it saves them so much time.

Minpunten:

One of the things I'd like for them to change is how they track my availability. For instance, I set my availability as 2 sessions per day, several days a week. The software counts only private sessions as "sessions," and if I have a 2-hour group training (for instance), it doesn't pay attention to it and allows booking anyway, which is frustrating because I want the group sessions to count towards my daily availability and don't want people to book 2 private sessions and then having to do a group session. I've written to them about it twice and they said they would work on it. The temporary solution is to mark myself "unavailable" on the days when I do a group training, which isn't the most convenient thing. Another thing is their affiliate program is now not working in the State where I am. This is disappointing because I always refer my clients to use Acuity and I used to get nice coffee money from it. Now I don't.

Overwogen alternatieven: Calendly

Redenen om over te stappen op Acuity Scheduling: Before they became a Squarespace company, I fell in love with their story. The company felt more personable and had a character, unlike others. I enjoyed reading personal stories by the guy who started the company, and I loved their sense of humor that came through the copy. Right now it doesn't feel that way because they have been bought by Squarespace, but I hope they can still hire amazing copywriters that can keep that vibe.

Excellent product that will easily pay for itself if used regularly.

Opmerkingen: Acuity has made the process of scheduling so much easier and modern, especially for current clients and people I already have a great relationship with.

Pluspunten:

Having a scheduling software in general is such a game-changer for someone in sales who sets their own appointments. It's so easy for me to have a chat with someone, and if there is interest, I just send them my link to schedule an appointment and they do. It's also super easy to send out emails to prospective clients or existing clients about revisit appointments and include your personalized schedule link. If done right, you will soon see appointments pop up on your calendar "out of nowhere." I just recently had a client schedule a follow-up where we did some business that basically paid for my annual cost of Acuity. It pays for itself so quickly! The system is so well organized, and there are too many customization features to mention. I recommend grabbing a free trial to test it out for yourself. The client-side scheduling page can be made to be super professional and welcoming.

Minpunten:

I don't believe there is a way to see a detailed monthly or weekly calendar view in the mobile app. It only shows daily schedules. It would be nice to have monthly and weekly calendar views so you can easily see which days have (or don't have) appointments set yet. (this is easily accessible on a PC)

Overwogen alternatieven: Calendly

Redenen om voor Acuity Scheduling te kiezen: I liked how much more professional Acuity's interface was from the client-scheduling side.

Overgestapt van: Calendly

Redenen om over te stappen op Acuity Scheduling: I liked how much more professional Acuity's interface was from the client-scheduling side. Also, it was the more recommended product amongst my peers in the industry.

One Stop Scheduling Tool

Opmerkingen: Acuity continues to expand and refine the scheduilng features and options it offers it's users . I use this platform for one on one meetings, group sessions, classes and multi-day events. I love that they offer numerous integrations making it super easy to get going. The help articles are truly helpful. Any glitches I have had have really just been a learning curve - the more I learn, the easier it has been to get the results I want. Totally a great tool for coaches and trainers.

Pluspunten:

Acuity is a great tool for scheduling individual sessions, as well as classes and packages for coaching or events. It is easy to use as an administrator, but what makes it great, is that it is easy and very familiar to users - people "Get It" pretty quick!

Minpunten:

The way to set up coaching packages is good for the owner, but totally not user friendly. The client gets a code to be able to redeem their coaching classes. I would love for this to be easier and less burdensome on the clients. Also I would love a way for the administrator to be able to set up a client account/portal for the client...rather than having to push back to have them set up. Any steps that require client action - is a negative experience....

Acuity is the #1 tool a Coach needs

Opmerkingen: It handles all of the scheudling needs so we dont go back and forth with clients about booking appointments. It also integrates well with Stripe so we can use it for paid appointments. And because we can add forms, it can also add in intake and client onboarding processes as well. When I started my practice I asked other coaches what tools they were using and this was hands down the number one recommendation that I received and happily the platform has grown with my business over the years as well.

Pluspunten:

I like Acuity because it is easy to incrporate and maange multiple calendars at once whether fora solo practitioner o r for a multi practiitioner practice. We have been ablet o provide access to about 2 dozen different calendars usingthe tool and beign able to track all the appointmn types on the back end is great for our marketing intel as well.

Minpunten:

There is definitely a learning curve in settin this up. It is not as intutive as other platforms I ahe seen but aI thin that comes with the robust features of the platform. Getting new contractors onboarded is somewhat challenge=ings as many folsk are not familiar with syncing their calendars this way or setting up time zones correctly which can cause problems when working with clients.

Overwogen alternatieven: Calendly

Redenen om over te stappen op Acuity Scheduling: More dynamic and features to take payment, integrate with my multiple Google calendars to make sure I wasn't double booking and the use of forms

Easy to use for business and customers

Opmerkingen: Acuity is perfect for organising my 1-2-2 personal training sessions. It enables time to be blocked off before and/or after a session as well as multiple calendars which I can use for mobile and studio thereby having different booking settings for each. The reminder emails and text messages mean that customers are much more likely to let me know if they’re not attending and overall prevent any issues with people not turning up for their session. The customer service is excellent.

Pluspunten:

Quick and easy to add a booking from the business end as well as customer end. The pricing tiers enable one to choose the best option meaning there’s no paying out for features that aren’t required. I particularly like the fact it sends out a reminder text message to customers which you can customise as you when you want them to receive it. I also like the way I’m able to add the number of rooms available in my facility and it will automatically ensure that these are not overbooked no matter how many coaches I have on the system. For what it offers it is an excellent price.

Minpunten:

I would prefer to use GoCardless as a payment processor and, as this is not an option, I use a different software for payments. The class booking could be better; again, I use a different system for this as I want to be able to add limits on to how far in advance a customer can book into a class and I want the class to show in my iCal regardless of whether someone is booked in or not, which at present it doesn’t.

I'm glad that I switched to Acuity

Opmerkingen: My overall experience has been great so far. No major complaints.

Pluspunten:

I love the features it offers. I love the fact that I'm given a page where I'm able to customize and add important information for my clients to see before booking. I love that it allows me to add coupon codes for my clients to use and let's me have different deposit types for different services. I also love that it has intake forms and offers Instagram and MailChimp integration, and allows me to customize the automatic e-mail confirmation. Its easy to use and makes things run much smoother for myself and clients. I was a die-hard Setmore user, but with all the features I needed and wasn't getting from them, Acuity had them all + more. I'm glad I switched.

Minpunten:

The ONLY 2 issues I have so far is the fact that my clients can't book multiple services at once, I'd need to create add-ons, which makes things a bit harder for me, and the lack of customer support over the phone or live chat.

Overwogen alternatieven: Book Like A Boss

Redenen om voor Acuity Scheduling te kiezen: Acuity offered more useful features

Overgestapt van: Setmore

Redenen om over te stappen op Acuity Scheduling: Book Like A Boss' pricing was confusing and they didn't have a book button with Instagram. I never actually got to try it out because I didn't think I would actually go ahead with purchasing their product due to those missing features.

Acuity simplified my life in a BIG way!

Opmerkingen: I have solved setting up appointments, group class sign ups, managing wait lists, performance sign ups, volunteer sign ups, accurate meeting confirmation emails, collecting data from my customers when they sign up and so much more!

Pluspunten:

Once we started using this platform for booking appointments and classes for our music conference, I quickly realized that I could use it for the other music school I worked at as well as for myself for my podcast bookings. The more I use it, the more I realize how much time it has truly saved me from going back and forth emailing people, sending erroneous information out and my favourite part is that the people signing up for things have control of their bookings to change and modify without my help. It's taken so much administrative time off my plate. Honestly, it's been a huge win for a small business owner with a small team. The 1-1 meeting scheduler is by far the best and easiest I've seen.

Minpunten:

The only thing I wish Acuity had, is a group class attendance list that isn't just a file download that I can share with others like my class assistants and interns in real time without sharing a login with them. This feature would make my life even better. But the way it is now, is still functional and totally useful for small businesses. The other feature I wish there was is Payment plans for large program packages.

Overwogen alternatieven: WellnessLiving

Redenen om voor Acuity Scheduling te kiezen: Acuity was easier to set up, nicer to look at and just all around a better deal!

Overgestapt van: Schedulicity

Redenen om over te stappen op Acuity Scheduling: Wellnessliving does not allow you to collect user information on intake forms which is really silly for a program that robust otherwise. We do use both in one of my businesses because they have different strengths like payment plans.

Easily Fits Into My Solo Biz

Opmerkingen: Once I set up my questionnaire and determined my schedule and link name, it really was good to go. I've shared it with a variety of potential clients with no complaints so far as to issues using it. I look forward to getting to know the tool even better so I can hopefully streamline things even more. I believe it will integrate nicely with a WP site - according to my designer - so all the more reason to stick with this one.

Pluspunten:

The best thing about Acuity to me is how easy it is to incorporate into my business process. I can easily update my daily schedule before I share the scheduling link with a potential client. I was able to create a questionnaire used within Acuity, and I can just add the link to my site for people to use when they are ready to schedule a meeting. Plus I can customize the link with my business name. And that's just using the free version. I will upgrade when it's time and I anticipate it being even better when I do.

Minpunten:

Because I am not yet using this daily, I don't have any complaints about this tool as of yet. There are all kinds of little things I'm not even using yet and the price is right even to just try out the other features. What's not to like?

Overwogen alternatieven: Calendly

Redenen om over te stappen op Acuity Scheduling: This was the first one I came across where I could add my own questionnaire and it's really quick to update my schedule before sharing my link if I need to do so. I like things to be fun to use/look at, easy to use and easy to integrate with other tools I use, and this does not fail me so I'm not planning to switch, even after my business goes to a new level.

Acuity: A near-perfect scheduling solution for this piano teacher

Opmerkingen: I have really liked Acuity! Their branding is fun! Customer Support is really good, for the very few times I've needed help. Support videos and tutorials are excellent. Overall, it's a great program that is priced very fairly and has freed up a significant amount of time as administrator.

Pluspunten:

What I absolutely LOVE about Acuity is the ability to set up my piano lesson days and times, give my piano parents a link, and then they can sign up for their own lessons! With the email reminders (also an awesome feature to reduce no-shows), they can also easily reschedule a lesson if they need to. This saves me COUNTLESS hours! No need to do the "back and forth" texting and emails to settle on a different lesson time...parents can do it all themselves. Win for them and an even bigger win for me!

Minpunten:

The one feature I wish Acuity had is the ability to hover over a lesson time on the calendar and see a list of names of the students who will be in that lesson. The calendar does show how many are signed up (in the form of a fraction...sign-ups/total number the lesson will hold...3/5, for example) but I really would like to hover and see the names. I also wish there was an easier way to bulk delete a lesson time. Say I decide to discontinue offering lessons on Monday afternoons at 2pm. I have to go in and scroll down a long list of lessons, looking for that specific lesson, check-marking the box next to each one, then delete. Seems like there should be a "delete just this lesson or all future lessons?" option. But this isn't really THAT big a deal. Just an annoyance that will take 10 minutes (instead of 10 seconds.)

I will recommend Acuity Scheduling! Yet, please create a live chat for getting help. Thank you!

Opmerkingen: I am very new to Acuity Scheduling. And so I have just put it on a very new website. Yet I am convinced this will make customer service much easier, swift and allow me to focus on my work to a larger extent. Thank you for creating Acuity Scheduling.

Pluspunten:

I really like Acuity Scheduling. It is accessible to implement and use for everyone. Acuity scheduling is easy to integrate in wordpress. Makes it to upload photos and color code offers. Payments are easily integrated. I am not an IT expert. Yet figured how to get Acuity scheduling to work. And will absolutely recommend Acuity Scheduling.

Minpunten:

Finding help should be easier. I do recommend that you have a direct chat for getting help. I think you should have online chat availability. It is much better flow to be able to get a responce whilst working on the site. I am new to IT [SENSITIVE CONTENT HIDDEN]. Have taught myself to create the site, hosting, webregistration, branding. I find that both Bluetooths and Namecheap's customer services - support - are better. If you have a problem someone is there to respond immediately. I do know that it is probably a lot to ask. Yet a chat is preferable. If you cannot keep it open 24/7. Then at least for the hours that you reply to customers. I think you need to get your live chat in place. If someone copies your product and has a live chat option for help, I am afraid you risk loosing a lot of clients. Time is limited. And flow in terms of getting help is key. Also getting the replies to what you actually need is much easier to get when you chat. To wait for a day or two for a reply is really not a good solution. It stops the flow. Good to get flow when working on getting a scheduling system in place. I will still recommend Acuity Scheduling.

Maximize Efficiency : Streamline Your Appointments and Automate Your Workflow!

Opmerkingen: Acuity Scheduling is an online appointment scheduling software that allows users to easily manage their appointments and bookings. The features of Acuity Scheduling include a user-friendly interface, automatic reminders and confirmations, custom branding options, integration with various payment platforms, calendar synchronization tools, and much more. Acuity's intuitive design makes it easy for customers to book appointments in just a few clicks. With its automated reminders, customers are notified about upcoming appointments via email or text message so they never miss an appointment again. Users can customize their booking experience by selecting the branding colors for their business page and adding custom questions for clients during the booking process. Integrated payment solutions allow customers to make payments quickly without leaving the platform while calendar synchronization tools enable users to keep events in sync across all devices.

Pluspunten:

1. Intuitive and user-friendly interface: Acuity Scheduling offers an easy to use interface, which allows even inexperienced users to quickly set up their schedules in minutes. 2. Automated reminders and notifications: Acuity Scheduling sends out automated emails or text messages prior to appointments, eliminating the need for manual follow-ups and ensuring clients are reminded about their upcoming appointments. 3. Powerful online booking system: The online booking system is highly customizable so that you can configure it specifically for your business’s needs. It also supports multiple payment methods, client profiles and more features that make scheduling easier than ever before. 4. Ability to manage multiple locations: The platform allows businesses with multiple locations to easily manage all of them from one central dashboard, making it a great choice for multi-site operations such as hospitals or clinics with multiple branches across cities or states. 5 Client self check-in feature: This feature lets customers securely check themselves into appointments without having to wait on line at reception desks - saving time for everyone involved!

Minpunten:

We can customize availability settings by blocking certain days/time slots off so they won't appear during bookings , ensuring only suitable appointment times are shown based on your preferences

It's All Handle with Acuity!

Opmerkingen: I use Acuity for all of my scheduling needs with clients. From what I have researched, Acuity is the best all-inclusive appointment management program and has extensive features and integrations included that other appointment software does not have. You can have a very basic, bare bones setup or you can really dig into the backend and customize it endlessly. I love that I can create custom confirmation emails, separate products, group classes, take payments through Stripe or PayPal and that my clients get a reminder email before their session. The benefits are amazing!

Pluspunten:

My favorite feature about Acuity is the overall ease of use. It is not complicated to manage for someone who isn't too tech savvy. It has easy to understand instructions, modern and clean user-interface and even a little wit and personality thrown into the design, which makes this software completely unique. I know that anyone looking to manage their client appointments will be more than satisfied with the benefits and features that Acuity offers as I have referred several people including real estate agents, personal stylists, web designers, interior designers, pet sitters and business coaches. The platform is so flexible and so customizable that there really isn't anyone who can't use it for their business needs. There are even intake forms that can be individually assigned to an appointment type, which helps streamline my process of taking on new clients. I love the fact that I can create "Add-on" for specific appointment types if I want to offer an additional service, and the fact that I can hold a customer's credit card with or without charging. Like I said, there are numerous options! The last and most important benefit is that Acuity enables an easy embedding for your website so you can maintain a professional look while keeping your customers on your website.

Minpunten:

The only thing I can think of that I would like is to have intake forms that provide IFTTT, meaning that I could create questions that only show up if a user selects a specific response. The intake forms are great for the information that they do provide, but they could use a little upgrade in my opinion.

Love It - Great Customization - Solid Functionality

Opmerkingen: I was so excited about getting a scheduling system for my private practice. My excitement soon turned to disgust and amazement when I trialed service after service and most were vitally flawed. They either didn't have customization options (which was VERY important to me) or they simply didn't work. Either way, they reflected poorly on my business and I was truly amazed at how difficult it was to find one that did what I wanted it to. I found it with Acuity though. I am so happy and relieved to have the confidence that it's working properly and to have the customization options to make it integrate and flow with the rest of my business

Pluspunten:

Besides the obvious, most important piece: it actually works (others did not), here are some other key pros. So much customization. I'm astounded at how much you can modify the client's scheduling page. There's the root code and table(s) to actually get the job done but, on top of that, you can customize everything around it: the wording, the look, the buttons, the colors, the options, etc. The wording was especially important to me. I prefer that the scheduling system gives off a feel that is congruent with the rest of the business. Clients have the option of creating an account/password if they want to manage all of their appointments. Everything syncs immediately with my personal google calendar. You create your blanket availability but then you can also manually block out times. You can 'pad' before and after appointments to make sure you're doing all you need to. You don't have to, but you can create different appointment types with different settings. You can also create a 'class' / 'group' and allow clients to reserve spots. The other crucial part for me was the client-emails. Some of the systems provided little to no customization. They were basically going to talk to your clients however they felt like. You can customize all of it with Acuity. You can word the emails the way you want to. Clients get confirmations when you schedule something, cancel something, etc. You can choose to get a copy of the emails that are sent to clients so that you know exactly how it looks. You can even add a custom note (in addition to the original custom email) so that it's two-fold customized to that particular client for that particular situation. In case I haven't been clear: it's the customization that is so crucial to me. :) All this in mind, it's actually cheaper than many of the other systems. And I want to emphasize one more time: not only is the customization crucial, but other systems flat out didn't work. The actual coding seems so solid here.

Minpunten:

This isn't a con - it's just an unknown. It's a new practice and I'm the only staff. Once there are other service providers, I don't know how well Acuity will flow with that. Considering the solid coding that they seem to have, I'm guessing it will work very well (with a lot of customization! haha) but I thought it's fair to mention that I'm not aware of how well the system works with multiple staff members. One other tiny piece of con: how the actual system looks from the inside (on our end). It's not aesthetically joyous but I didn't buy Acuity as a piece of art that I can gaze into with a glass of wine. So I don't care that much. It works. And it lets me customize it so it integrates with my business and provide consistency and function for my clients. I love it and am relieved to have it.

Too much of my time spent trying to manage appointments

Opmerkingen: While many things can be done with the software they provide, it's not too often done easily or intuitively. Need help? Their expectation is that you hire a freelancer to figure out the work-around. I found it to be too much of a "time suck" for the price. I need something that works, works like my business works, and that can be used efficiently.

Pluspunten:

The software met my initial needs well and if you have a simple organization or your business model is completely in line with the way the developers think you should run your business, then this will be a good fit for you. The reminders by email and text have been extremely reliable and effective at keeping no-shows to a minimum. The admin interface is easy to read at the start of the day and some of the functionalities on the calendar admin page are very convenient.

Minpunten:

Being able to figure out where to find settings on the admin side can often become an elaborate project. Coupons need to be managed in two different places, figuring out where to set your business hours can be a hunting trip through the menus, getting a new client "on board" with their own account to edit or cancel their own appointments has been a laborious task that is not at all intuitive. I came very close to losing clients over their frustration in trying to figure out the startup process. One of the weakest points in this software is the fact that there is no "customer facing" help. The only online help from Acuity is available to the Admin, and written for the Admin. If any help is to be presented to my customers, it's my job to write it. Sorry - writing a help system for 3rd party software that I pay to use is not what I consider a good use of my time. The reason I'm leaving Acuity after years of trying to make this software perform as I need is the fact that "Help is just days away!" That's right, no live help. Email only and if someone comes to me with a question I can not answer or a problem that I can't figure out how to resolve on a Friday afternoon ... it's still going to be a problem through the weekend - likely until Tuesday. Email only. No chat, no phone.