--- description: Ontdek de plus- en minpunten van Infobip en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Infobip - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Call center software](/directory/30007/call-center/software) > [Infobip](/software/127997/infobip) # Infobip Canonical: https://www.capterra.be/software/127997/infobip Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.be/software/127997/infobip?page=2) > Bouw betekenisvolle klantrelaties op via elk kanaal met het Infobip full-stack platform voor cloudcommunicatie. > > Oordeel: score van **4.6/5** door 14 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Infobip? Van bankieren tot fintech en verzekeringen, promotie tot retentie en on-demand merken, je wordt geholpen bij het opbouwen van langdurige klantrelaties, het overbrengen van berichten en het voldoen aan de vraag en klantverwachtingen. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.6/5** | 14 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.4/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.3/5 | Gebaseerd op alle reviews | | Functies | 4.6/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Infobip - **Locatie**: London, VK - **Opgericht**: 2006 ## Commerciële context - **Beginprijs**: US$ 0,01 - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Chinees, Engels, Frans, Hongaars, Italiaans, Japans, Pools, Portugees, Russisch, Spaans, Thai, Turks, Zweeds - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 209 meer ## Functies - A/B Testing - Activiteitendashboard - Alerts/Escalation - Audio/Video Conferencing - Bewaking - Callcenterbeheer - Campagnebeheer - Chatbot - Chatten/messaging - Communicatie via meerdere kanalen - Communicatiebeheer - Contactenbeheer - Dashboard - Doelgroeptargeting - Door gebeurtenissen geactiveerde acties - Doorgave menselijke medewerker - Drip -campagnes - E-mailmarketing - Engagement bijhouden - Geautomatiseerde antwoorden - Gegevensbeheer - Gegevensverzameling via meerdere kanalen - Geplande berichtgeving - IVR - Klantenbinding - Klantensegmenten - Leads beheren - Live chatten - Marketing via meerdere kanalen - Marketingautomatisering - Massa-sms - Messaging in twee richtingen - Mobiele coupons - Oproepen opnemen - Oproepen routeren - Personalisatie - Personalisatie van berichten - Push-meldingen - Rapportage en analyse - SIP-trunking - SMS Marketing - Segmentering - Sjabloonbeheer - Slepen en neerzetten - Tekst naar spraak - Third-Party Integrations - Voor meerdere talen ## Integraties (19 in totaal) - Adobe Campaign - CleverTap - Creatio CRM - Dynamics 365 - Genesys Cloud CX - JIRA Service Management - LeadSquared - LeadsBridge - Meta for Business - Microsoft Azure - Microsoft Power Automate - Oracle Responsys - Pipedrive - PubNub - Salesforce Marketing Cloud ... en 4 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning ## Categorie - [Call center software](https://www.capterra.be/directory/30007/call-center/software) ## Gerelateerde categorieën - [Call center software](https://www.capterra.be/directory/30007/call-center/software) - [IVR-software](https://www.capterra.be/directory/30231/ivr/software) - [SMS-marketing software](https://www.capterra.be/directory/30842/sms-marketing/software) - [VoIP-software](https://www.capterra.be/directory/30940/voip/software) - [IoT-Software](https://www.capterra.be/directory/31016/iot/software) ## Alternatieven 1. [Bitrix24](https://www.capterra.be/software/113540/bitrix24) — 4.2/5 (984 reviews) 2. [Mobile Text Alerts](https://www.capterra.be/software/152417/mobile-text-alerts) — 4.5/5 (85 reviews) 3. [Intercom](https://www.capterra.be/software/134347/intercom) — 4.5/5 (1131 reviews) 4. [Maropost](https://www.capterra.be/software/147905/maropost-marketing-cloud) — 3.9/5 (15 reviews) 5. [WebEngage](https://www.capterra.be/software/143401/webengage) — 4.5/5 (32 reviews) ## Reviews ### "Best platform for Email and SMS delivery" — 4.0/5 > **Darshan** | *18 augustus 2022* | Marketing en reclame | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: The best thing about Infobip is its customer support and service. They help in integration and other required process. The UI is very good and it provides clear reporting and billing. We regularly use this for SMS, Email marketing campaigns. Also, we recently integrated WhatsApp feature. > > **Minpunten**: Nothing specific to call out in this section. Would love to have offers for old customers like us. > > My overall experience with Infobip is very good. I'll recommend this to everyone. ----- ### "Easy to use, once you get a hang of it" — 5.0/5 > **Sylvia** | *9 december 2020* | Financiële dienstverlening | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Infobip works like most CRMs out there but with a better visual. It is easy to use once you get a hang of it. > > **Minpunten**: I think the way the functions are called are just different from the rest its peers. Even with experience working with different platforms, I find the naming convention of the functions hard to memorize. Infobip uses PEOPLE, SEGMENTS, TAGS, MOMENTS, COMMUNICATION, BROADCAST, FLOW. I wish they're just simply called Contacts, List, Tags, Campaigns. Even if I use the system multiple times a day, I still am not used to how the functions are called. I actually have a sticky note to identify PEOPLE = CONTACTS, SEGMENTS = LIST, TAGS = LIST etc. That's how tough it is. > > Infobip provides a holistic package to reach out to different channels using organization-specific business rules that can be customized. That's a big plus point. Personally, having access to our Account Manager \[SENSITIVE CONTENT HIDDEN\] who is dedicated to supporting our business throughout is a wonderful experience. I am also grateful to \[SENSITIVE CONTENT HIDDEN\] for her top of the class product knowledge and patience as I went through the process of understanding how the system works in the shortest time possible. ----- ### "Complete Platform" — 4.0/5 > **Chin Han** | *9 november 2020* | Consumentengoederen | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: Complete suite of email, sms, push notification features. > > **Minpunten**: Cost slightly high. Huge corporations can bring cost down but they need a dev team. > > So far quite smooth. No complaints is a good thing meaning it is stable. :) ----- ### "extraordinary product" — 5.0/5 > **Giovanni** | *1 februari 2024* | Financiële dienstverlening | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: it's availlable in a lot of countries where we have our product. > > **Minpunten**: very big company, sometimes it forgets about the customers ----- ### "Quite good with SMS marketing" — 5.0/5 > **Ahmad Idzuan** | *1 december 2021* | Medische apparatuur | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Infobip is a must have software for a SMS marketing campaign. It can handle thousand of contact list easily. > > **Minpunten**: The cost is the main thing that we are very careful while using this software and i believe it is more suitable for medium or large organization. ----- Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.be/software/127997/infobip?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/127997/infobip) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens