--- description: Ontdek de plus- en minpunten van OTRS en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: OTRS - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software en ticketsystemen](/directory/30008/help-desk/software) > [OTRS](/software/127284/otrs) # OTRS Canonical: https://www.capterra.be/software/127284/otrs Pagina: 1 / 5\ Volgende: [Volgende pagina](https://www.capterra.be/software/127284/otrs?page=2) > Een volledig managed service-beheerpakket met ticketing, werkstroomautomatisering en notificatie voor ITSM, klantenservice en beveiliging. > > Oordeel: score van **4.4/5** door 96 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt OTRS? Als een servicebeheerpakket wordt OTRS traditioneel gebruikt door helpdesks, ITSM-organisaties, bedrijfsbeveiligingsteams en klantenserviceteams. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.4/5** | 96 Reviews | | Gebruiksgemak | 4.2/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: OTRS - **Locatie**: Cupertino, VS - **Opgericht**: 2003 ## Commerciële context - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Bulgaars, Catalaans, Chinees, Chinees, Deens, Duits, Engels, Estisch, Fins, Frans, Galicisch, Grieks, Hebreeuws, Hindi, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Kroatisch, Lets, Litouws, Maleis, Nederlands, Noors, Oekraïens, Pools, Portugees, Portugees, Portugees, Roemeens, Russisch, Sloveens, Slowaaks, Spaans, Thai, Tsjechisch, Turks, Vietnamees, Zweeds - **Beschikbare landen**: Argentinië, Australië, België, Brazilië, Canada, Chili, Colombia, Costa Rica, Dominicaanse Republiek, Duitsland, Ecuador, Frankrijk, Ierland, Israël, Italië, Luxemburg, Mexico, Nederland, Nieuw-Zeeland, Panama en 10 meer ## Functies - Aanpasbare branding - Aanpasbare sjablonen - Activiteitendashboard - Alerts/Escalation - Analyse - Assets volgen - Auditing van problemen - Automatisering van bedrijfsprocessen - Beheer van IT-assets - Beheer van Service Level Agreements (SLA's) - Beheer van supporttickets - CMDB - Catalog Management - Communicatie via meerdere kanalen - Compliancebeheer - Configuratiebeheer - Contract- en licentiebeheer - Controle van goedkeuringsbeheer - Dashboard - Enquêtes en feedback - Formulierbeheer - Geautomatiseerde routing - Gebruikersbeheer - Grafische workfloweditor - Inboxbeheer - Incidentenbeheer - Kennisbankbeheer - Kennisbeheer - Klantendatabase - Klantenondersteuning - Macro's/reacties via sjablonen - Op rollen gebaseerde toestemmingen - Opdrachtenbeheer - Priorisering - Rapportage en analyse - Rapportage en statistieken - Releasebeheer - Rich Text Editor - Taakbeheer - Ticketbeheer - Toegangsopties/machtigingen - Veranderingsbeheer - Voorraadbeheer - Waarschuwingen/Meldingen - Wachtrijbeheer - Workflowbeheer - Workflowconfiguratie - Zelfserviceportal - Zoeken in gehele tekst - Zoeken/filteren ... en 3 meer functies ## Integraties (10 in totaal) - Bugzilla - Confluence - Dynamics 365 - GitLab - Icinga - Jira - Microsoft Teams - ServiceNow - Slack - baramundi Management Suite ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software) ## Gerelateerde categorieën - [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software) - [IT-service software](https://www.capterra.be/directory/30672/it-service/software) - [Issue tracking software](https://www.capterra.be/directory/30675/issue-tracking/software) - [ITSM-software (IT-service management)](https://www.capterra.be/directory/30676/itsm/software) - [Servicedesk software](https://www.capterra.be/directory/31027/service-desk/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.be/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Freshservice](https://www.capterra.be/software/132997/freshservice) — 4.5/5 (685 reviews) 4. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [Milvus](https://www.capterra.be/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "I appreciate all the features that make my work easier." — 5.0/5 > **Allison** | *18 februari 2026* | Halfgeleiders | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Since I started using OTRS, what impressed me most is that it's not just a shared email inbox; it's a complete ticketing and help desk system where all requests are received in an organized manner, prioritized, and managed with clear statuses, assignments, and follow-ups. Every time a request arrives, OTRS converts it into a ticket with a unique ID, probably the most useful feature for preventing anything from getting lost or duplicated. This ensures nothing is forgotten and allows for accurate workflow tracking. For our team, this is a huge relief: increased productivity and less monotony. Its price is commensurate with its quality and value, guaranteeing the security of all stored information and an efficient customer support team. > > **Minpunten**: It has a steep learning curve; it's not one of those systems you just "turn on and go." It takes time to understand how its workflows work and configure it properly, but it's a learning curve worth taking on the challenge of mastering all its features. > > Each ticket is managed precisely, and I can automate almost everything, maintaining perfect order without duplicate or unmanaged information that could be forgotten. ----- ### "OTRS is great for small to midsize businesses" — 5.0/5 > **Alan** | *9 oktober 2020* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: I love the ticket handling and speed of the interface. It's basic layout offers the basics you need to get up and running with a ticketing system. > > **Minpunten**: The support is little to non-existent but that is expected with the free tier. > > It's a great daily ticket email system. ----- ### "Helpdesk solution that need help to use it" — 3.0/5 > **Nicolas** | *19 januari 2025* | Informatietechnologie en -diensten | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: exist in community edition or pro. Easy to found information to help in use. > > **Minpunten**: not easy to use and maybe too option for small company > > Used it about 2 years for offer support in small company ----- ### "Moved from community edition to cloud seamlessly - a very capable tool with a reasonable price point" — 5.0/5 > **Justin** | *13 januari 2025* | Schoolleiding | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: A better than average support tool for our service team. We use this as our core ticketing system and internal servicing tool. Started with the community edition - which was great quality for the price. Moved to the cloud version recently and have been impressed. All the standard features of a ticketing system are available. The license fee is reasonable and all-inclusive. > > **Minpunten**: The interface takes a little getting to used to at first. Our initial training time was longer than expected. Once users are proficient in the tool, it flows naturally - just takes longer to get started on day 1. > > Used the community edition since version 3 and eventually made the move to the cloud product where we don't have to host it ourselves. That has increased performance and the migration was seemless. ----- ### "Excellent workflow management software" — 5.0/5 > **Ethan** | *23 oktober 2023* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: OTRS provides effective tools for monitoring workflow progress. It sends notifications to my teams on tasks and reports based on real time performance. It can be easily customized to suit our workflow programs. > > **Minpunten**: I have not experienced performance downtimes since deployment. > > The product has enhanced efficient implementation of projects and reliable management of workflows. It has enabled the organization to execute effective service delivery to our customers. ----- Pagina: 1 / 5\ Volgende: [Volgende pagina](https://www.capterra.be/software/127284/otrs?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/127284/otrs) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens