PagerDuty reviews

Ensure High availability of your product to the end user by integrating it with PagerDuty

Opmerkingen: PagerDuty helped our product to become highly stable and it ensured high availability to the end user, overall had a great experience with it.

Pluspunten:

PagerDuty is used to send alert notifications to developer, We can use it in a way that when ever failure occurs notify the developer who is scheduled to be on-call, Even a customer escalation to a email can trigger a pagerDuty notification alert, when the receiver email ID is subscribed with PagerDuty, PagerDuty has escalation policies , in which multiple users can be in different level, if level 1 failed to resolve the issue, the level 2 dev gets a alert etc .. and the dev's can be scheduled to rotate there levels in fixed time intervals, like weekly bases, It Dose a good job of maintaining the issue states & the alerted issue has different lifecycle such as triggered, acknowledged , resolved, snoozed, It maintains analytical dashboards on dev's which shows the responsiveness of the developer , like how many issues they have resolved and what is the average resolution time or have they escalated it etc .. it maintains history of alerts, it has good customer support, the resolution note's can also be added against the alert, We can configure the alerts as Low and High Urgency , based on which we can have different type of notifications, types of notifications are phone call, message, email, push notification in pd app etc ... pagerDuty deduplicates the alerts with same message, if a incident is in open state and if same incident occurs again and again , it will not be raised.

Minpunten:

Sometimes when i resolve the alert on web, i still get a call on phone, If the incident was resigned by the developer to a other user who is not in the escalation policy and if he did not answer the alert the escalation chain stops, instead it should be thrown back to older escalation policy from ware it begun

Great product, helps us a lot

Opmerkingen: As much as i hate to see a call from pagerduty, i know its doing its job. Its served the purpose well, its rare that we have to login and change settings since you can ack and resolve from phone, or slack.
You could add snooze option to the slackbot, that would be awesome!

Pluspunten:

- The flow of events, mainly. How it goes from Triggered, to ACK, to resolved with snooze options, it feels natural. - Notification flow: How I can set up to notify my phone, wait two minutes before texting me, and wait five minutes before calling me. - Slack integration

Minpunten:

- Configuration can use some redesign. Its hard to find some settings sometimes. I told a coworker about updating notifications, and it took them a while to figure out where they can do that. - Some important features are hidden behind a higher tier plan, eg: analytics.

On-call software with rich features

Opmerkingen: I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents.

Pluspunten:

PagerDuty does the job. It's gonna wake you up in the middle of the night, no matter what. The number of ways they are providing for acknowledging an incident is great. You can get a call, an SMS message, a push notification on the browser, or a mobile notification for an incident.

Minpunten:

PagerDuty has some latency when it comes to acknowledging incidents. After acknowledging an incident by using the mobile app, getting an additional phone call about the incident is a little bit annoying.

The best option if you need to be alerted for when things go down

Opmerkingen: We were tired of paging everyone all the time on things going down or coming back up. Now it pages one person during business hours only. Also if the server comes back up it'll close the ticket for us and resolve the call. Our admins can now sleep at nights and not have to respond to every page with people trying to figure out who is handling the situation.

Pluspunten:

Most? There are so many features with pagerduty. I like it only alerts one person on call instead of the old way we use to page people. We use to page everyone on everything. Now it's just the person on call and he doesn't respond it goes to the next person. Very nice setup.

Minpunten:

Scheduling times is a bit difficult for me to grasp, but once you figure it out you only have to set it up once.

The standard in on-call notification

Opmerkingen: I have used pagerduty for years, and I have to say I use it as the gold standard for other notification services. So far, competitors either don't have nearly the same level of features, or cost a fortune.

Pluspunten:

Easy to set up. Inexpensive. Reliable. It has a number of integration options for various monitoring systems, and they are always adding more. They also have generic versioned APIs for any custom software you might bring to the table.

Minpunten:

The Mobile app sometimes has issues refreshing when there is a lot of activity.

PagerDuty is the perfect solution for managing our production support team

Opmerkingen: PagerDuty gives us peace of mind. With PagerDuty it's great to know that the right person will be contacted as soon as a production incident is logged. Keeping track of who is on support is no longer a hassle. I can't imagine us managing production support without it, especially considering the fact that the team is spread across multiple continents. I can't recommend it enough!

Pluspunten:

- Great integration support - Mobile app works great and continues to get frequent updates - Flexible configuration options without being overly complicated - Allows us to easily manage our after-hours roster and schedules - Ability to create incident reports is a great time saver

Minpunten:

- Pricing is a bit more than some competitors

Pager Duty

Opmerkingen: Helps monitor critical systems and alerting

Pluspunten:

The alerting, even when you turn the volume down on your phone if an alerts triggers the volume will get turned back up for that alarm

Minpunten:

After a few years the price started to increase.

PagerDuty is the defacto incident management software

Pluspunten:

PagerDuty takes the complication out of scheduling and lets us focus on keeping our services up and healthy. We set the schedule and forget about it.

Minpunten:

The Terraform provider is very buggy. We often find we have to go through multiple rounds of guess and check to get Terraform config to match up with how we want it to end up in PagerDuty. I understand that Terraform is not the primary UX you are focused on but for Terraform power users managing many teams and services it is indispensable.

Value for money

Opmerkingen: Web application is seamless and we had to contact support for any kind of question.

Pluspunten:

Seamless workflow management, once the workflow is setup everything works just as expected. PagerDuty has many integrations which allows us to setup alerts just by choosing the application, which is a great thing for small teams where development costs are very high.

Minpunten:

Cannot think of anything from my standpoint, we are a small team and PagerDuty has everything we need and it works as expected every single time.

Operations Platform which works

Pluspunten:

-multiple integrations with many tools. -easy to set up and use -mobile App -stable

Minpunten:

Some of the integrations, at least at the moment, are not ways. Such as Zendesk and PagerDuty where you can only create incidents when a Zendesk case is created but not the other way around. The mobile App does not have all the features as the web platform.

PagerDuty Review.

Pluspunten:

PagerDuty is the best incident management platform out there helping manage incidents across our platforms to manage issues and centralize all of them in a centralized place.

Minpunten:

Integrations can be tough and confusing to make happen is the one big gripe I have with PagerDuty, some times it feels like there isnt a single standard.

Best incident reporting tool

Opmerkingen: Pager duty has been keeping us out of major incidents for a long time. It lets us to come up with alert content with HTML57markup, so anyone can understand it.

Pluspunten:

I really like its incident reporting feature and integration. It is very easy to integrate any system with Pagerduty. Apart from its email, it can notify in other communication platforms as well, which makes it very convenient to browse through its history and configure custom alerts.

Minpunten:

It's alerting feature is good and it can alert immediately. At times we receive alerts due to transient failure which could be ignored. So It will be great if we could have aggregate and process the datapoints before sending notification.

Reliable Incident reporting tools

Opmerkingen: It is quite a helpful tool. We use to get different services, we clearly got enough info on the incident row itself we do not have to go and check the whole incident.

Pluspunten:

I like the notification services, I got notified for each incident. It has a mobile app as well which is helpful. We can see a history of similar incidents, We can acknowledge and resolve incidents.

Minpunten:

It is difficult to understand the schedule if there are a large number of developers. We do not have access to resolved incidents. there is no way to unresolve them.

The best in their sector

Opmerkingen: My overall experience it's that it's a great product. If you need an incident management tool it's the best in their sector and it works as expected but it lacks of some basic features and a really bad documentation that will drive you crazy.

Pluspunten:

What I like the most is the perfect work Pagerduty does at its job, alerting and incident management. We can get alerted in a very granular way, the alerts are great, the statistics about previous alerts too. It just do what you need it to do.

Minpunten:

The things I dislike is the really bad documentation PagerDuty does and the horrible User Interface, you never find what you need to find. Also it needs some necessary features that for any reason people are requesting from years ago and they still not working on them like the ability to leave empty on-call schedules (due to bank holidays or vacation)

Incident Management Expert

Opmerkingen: Incident management, alerting, reporting. Escalations.

Pluspunten:

Escalation matrix. Easy to use. Multiple integrations with the market available critical tools.

Minpunten:

It was wasy to integrate. Up and running in short span of time. All good.

Get alerted when your services go down or on urgent mails from the customer, and track it

Opmerkingen: PagerDuty has continually helped us in identifying the unusual issues and edge cases, now our product is stable, and we ensure high availability of our services , it has been a great experience with it

Pluspunten:

You can use pager duty for different purpose to get alerted and track the alert till the alert was addressed, we use it for the alert on service down and failures, so that the product issue can be addressed and fixed at the earliest, Pagerduty serves this purpose good, it alerts in different mediums and at different levels, and there is a rotation policy, if a level 1 user dose not addresses then it alerts the level 2 user and this rotation gos on till the issue is properly addressed, and there are good features like time tracking, historic analysis , team groping, different alert policies, scheduling the users to be on call, snoozing the alert, escalating to other user, etc

Minpunten:

some times the web UI becomes slow, the app version dose not have all the features that the web version has

Be alerted when your process or application fails, to ensure high avilablety

Opmerkingen: This is a good way to keep our applications in a highly available state, it is really useful and great tool to have

Pluspunten:

This Tool is simple and effect, the sole purpose of this tool is to alert the developer, and keep track the alert was resolved or not, so , there are escalation policies that can be defined, such that when a primary user dose not acknowledge the alert, it wold be escalated to a other user in the list ,order wise there are different type of alerts hards and soft, so we can set different notification methods for both, supported notification mediums, phone call, SMS, app notification, email etc.. We can add note for all alerted insedents, we can see the history of alerts and to come to a conclusion and fix it for a long term, they have a great support team

Minpunten:

I don't see any issues with the service, some times even if we resolve the alert in the web UI, we still receive the call

Immediate Support Team Engagement

Pluspunten:

I was an IT Lead at the Service Desk when I used this tool most. Being an overnight team member, we needed to engage on-call support whenever we had a widespread issue. Our needed support was pinged appropriately and we received the support we needed thanks to this software.

Minpunten:

Too many e-mails generated out to support groups

Hello from an SRE

Opmerkingen: PagerDuty is a service which allows my job to wake me up at 3am to be sad about malfunctioning computers. This means that PagerDuty is both something I rely on and low-key resent. It does its job well, and I yearn for the day when our stack is robust enough that I never have to remember PD exists ever again. ;-P

Pluspunten:

PagerDuty lets us centralize our notifications, with a good and reliable degree of user control over how pages are delivered. It integrates well with a vast panoply of other services. PD is reliable on iOS, Android, and via SMS and phone.

Minpunten:

Managing calendars via the web UI is phenomenally hard, especially for modeling rotations of any complexity. For instance: we do a primary/secondary incident command rotation, in which the secondary handles day-time on-call and the primary handles off-hours. Currently, this requires us to model four different escalation policies, which would be horribly complex to manage *without* having teams in three time zones, which we do. We also suffer during outages for the lack of a "acknowledge all incoming pages" button. As an incident commander, when I'm trying to manage comms around incidents and system failures, having to *also* manage a pager going off every sixty seconds is, at best, horrendous. We badly need a "current status, open incident" that auto-acks whatever comes in and, say, converts them to summary push-notifications or some other "just an FYI, this other stuff happened" digest.

Pagerduty is Life Safer for DBA

Opmerkingen: Overall We are happy with this product from first day as it ease lot of manual intervention for any failure or critical alert which help us to maintain our SLA

Pluspunten:

Pagerduty is one of the premium product that provides the best oncall features for any organization which is looking less manual ways to manage the escalation, Pagerduty provides web interface along with Mobile app and integration with lot of API's (e.g Slack) which makes this product very useful for Infrastructure,DBA and Help Desk teams.

Minpunten:

So far i don't see any noticeable short coming which need to be explored ,i have they will add more features in their mobile app along with little bit more stability as sometime their mobile app crashes on Andriod.

Set it and forget it

Opmerkingen: Over all, it is easy and reliable.

Pluspunten:

It was fairly easy to set up and once it is, you almost never have to change it.

Minpunten:

Sometimes, the pages that come in are not the usual ones and you have to add the number to the "Not spam" list or add it to the contact info on the cell phone

It is hard to beat PagerDuty for the functionality and itegration into alerting systems

Opmerkingen: On-call rotations are managed through PagerDuty and it allows each functional area to build their own escalation procedures. We are exploring the newly added teams and business process functionality of the software to improve collaborative efforts between teams.

Pluspunten:

Lots of Integrations with other tools and ways to integrate even without commercial integrations, with RESTful interfaces and email integrations.

Minpunten:

Working with the software renewal and licensing aspects of the software has been challenging. There were some legal snafu's that made getting the agreement signed quite a chore.

Review about PagerDuty, from a user standpoint

Opmerkingen: Over all as I said it does the job. Minor UI improvements will help to make it more convenient.

Pluspunten:

First of all, PD does the job. It means that my company can customize it as they wish, and I get alerts efficiently using email, SMS and phone calls (and the app). The alerts are effective and the needed information is found inside the incident body. It is not trivial to have a system that works in large scale as it does in Taboola.

Minpunten:

There are some end-user UI issues I would like to raise: 1. It is too easy for me to see others' incidents. I do not want to see it - it's confusing. Once I actually closed an incident of another person, mistakenly. Yes it was my mistake and perhaps my IT department's configuration mistake, but the UI shows me these incidents. I am only interested in mine. 2. In "alerts" I see many alerts which are not mine! again you are loading me with details not relevant for me. 3. In "indicents" in the website, I put on "any status" but I don't see closed incidents. 4. The smartphone app is great, very focused to what I need. Why not add the option to add a calendar entry for PD on-call shifts?

PagerDuty keeps my team on point

Opmerkingen: PagerDuty has been instrumental in notifying my team when problems arise.

Pluspunten:

Integration with monitoring software is extremely powerful. My team integrates PagerDuty into Slack which increases the visibility for the times other team members are not on call. The ability to auto-resolve issues on PagerDuty when the monitors become healthy increases my productivity (especially when I want to go back to sleep, haha!).

Minpunten:

PagerDuty cannot penetrate do not disturb mode on my iPhone. This means I have to turn off other notifications on my phone when I sleep. A minor annoyance for an otherwise great product.

Page Duty for Operations

Opmerkingen: It provides a quick and efficient means to notify tier 3 support and On Call resources assigned to facilitate system outages.

Pluspunten:

The use of email, SMS, or phone to communicate alerts efficiently. It also has the ability to escalate based on a user's response.

Minpunten:

The calendar override feature is problematic and sometimes doesn't apply when creating an override policy.