--- description: Ontdek de plus- en minpunten van osTicket en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: osTicket - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software en ticketsystemen](/directory/30008/help-desk/software) > [osTicket](/software/125118/osticket) # osTicket Canonical: https://www.capterra.be/software/125118/osticket Pagina: 1 / 4\ Volgende: [Volgende pagina](https://www.capterra.be/software/125118/osticket?page=2) > Een open source-systeem voor klantenondersteuning dat binnenkomende ondersteuningsverzoeken organiseert, beheert en archiveert. > > Oordeel: score van **4.3/5** door 75 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt osTicket? osTicket is een open source-systeem voor supporttickets. Het leidt vragen die via e-mail, webformulieren en telefoongesprekken worden gesteld naar een eenvoudig, gebruiksvriendelijk en webgebaseerd klantenserviceplatform voor meerdere gebruikers. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.3/5** | 75 Reviews | | Gebruiksgemak | 4.3/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.1/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.7/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Enhancesoft ## Commerciële context - **Beginprijs**: US$ 12,00 - **Prijsmodel**: (Gratis versie beschikbaar) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Windows (desktop), Windows (lokaal), Linux (lokaal) - **Ondersteunde talen**: Duits, Engels - **Beschikbare landen**: Canada, Duitsland, Verenigde Staten ## Functies - Beheer van Service Level Agreements (SLA's) - Beheer van supporttickets - Dashboard - Geautomatiseerde routing - Kennisbankbeheer - Kennisbeheer - Macro's/reacties via sjablonen - Taakbeheer - Zelfserviceportal ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning ## Categorie - [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software) ## Gerelateerde categorieën - [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software) - [Knowledge Base Software](https://www.capterra.be/directory/32454/knowledge-base/software) - [Issue tracking software](https://www.capterra.be/directory/30675/issue-tracking/software) - [ITSM-software (IT-service management)](https://www.capterra.be/directory/30676/itsm/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.be/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [Milvus](https://www.capterra.be/software/202528/milvus) — 4.8/5 (298 reviews) 5. [Zoho Desk](https://www.capterra.be/software/169505/zoho-desk) — 4.5/5 (2211 reviews) ## Reviews ### "Simple Organization and Execution Tool" — 5.0/5 > **Daniel** | *24 februari 2025* | Schoolleiding | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: I really like this ticket tool because it helped me keep the requirements in our company in order. Before I discovered this tool, everything was in disarray and it was very difficult to work, but thanks to OsTicket everything was much better. > > **Minpunten**: What I didn't like very much is that it is a complete tool and has many functions that at first it is difficult to understand what each function is for, but by watching tutorials and manuals I was able to understand the use of the tool much better. > > The OsTicket tool did not help much with the organization of tasks and requirements in the company where I work, because the area where I am is IT and this tool is essential to have a better management of the requirements that come out daily, that is why I recommend its use. ----- ### "Reliable, Flexible, and Great Support" — 5.0/5 > **Misty** | *9 april 2025* | Computernetwerken | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: What I really like about osTicket is that it starts out as a solid open-source option, and upgrading to the supported package was very reasonably priced. Their team went above and beyond when we needed help. The platform is super customizable and easy to use—both for the front-end users and on the technical side. It just works well. > > **Minpunten**: My only personal gripe is the graphical display—I’m just not a fan of how it looks. It’s nothing major, just a preference thing. > > Overall, my experience with osTicket has been really positive. I liked that it started as an open-source solution, which gave us a chance to test and customize before committing to the supported package—plus, the upgrade was affordable. The support team has been great, very responsive and willing to go the extra mile. It's easy for both users and techs to navigate, and the customization options are solid. ----- ### "Pretty Decent, but..." — 3.0/5 > **Anonieme gebruiker** | *9 juni 2025* | Vervoer/over de weg/per spoor | Aanbevelingsscore: 3.0/10 > > **Pluspunten**: The ease of customization for creating various help topics, the ability to auto assign certain tickets to certain people, the ability to create customer organizations on the account. > > **Minpunten**: The experience of optimizing it is extremely painful. After about a month of trying to figure it out, I found that the wrong version of PHP was installed. This is not mentioned anywhere in the install docs. The UI is pretty old school and not visually appealing. > > The experience I had with osTicket as a company was extremely poor, they are arrogant, condescending and want to send invoices without doing a needs analysis. Their prices are way out of market (wanting more then Freshdesk which is a far more established ticket system). When you reach out for assistance on their Github, you are met with ridicule. Overall, if you self host it and have time to figure out nitty gritty issues, this is a good system. Had I been forced to engage with the people of osTicket, I would rather use alternate software. ----- ### "OsTicket Support" — 5.0/5 > **Samuel** | *13 juni 2025* | Juridische dienstverlening | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The software is easy to configure and customize completely. It allows for complete customization making it a perfect support option. > > **Minpunten**: OsTicket had some minor learning curves but overall having fully understood the software from the comprehensive instructions issues were easily resolved. > > A great addition to provide support to users whatever the project or task is. This software is a powerhouse delivering precise and autonomous support to clients and customers. ----- ### "osTicket is the best\!" — 5.0/5 > **Isaac** | *20 mei 2025* | Human Resources | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: osTicket has made it a seamless experience in connecting with our clientele\! My office enjoys the use of osTicket\! > > **Minpunten**: I have no complaints about osTicket. It has been user friendly, and a big help in helping our company not only expand, but learn the importance of taking care of our customers. > > I would give my overall experience with osTicket a 10/10\! It is user friendly for my entire office, and nobody has ever complained about the use of the platform\! ----- Pagina: 1 / 4\ Volgende: [Volgende pagina](https://www.capterra.be/software/125118/osticket?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/125118/osticket) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens