Verizon Connect reviews

Hopeloos

Opmerkingen: Hopeloos

Pluspunten:

Uitlezen tachograaf en track en Trace voor Facturatie

Minpunten:

Kregen de track en Trace niet geïnstalleerd en om dan contract stop te zetten na 2 maanden nog niet gelukt, problemen worden opzij geschoven telkens naar iemand anders. Met een niet geïnstalleerde installatie toch factuur opsturen en deze was dan nog een andere prijs dan eerst was afgesproken

It's one of the best purchases our company ever made.

Opmerkingen: We love this software, and we have cut down on employees unapproved use of company vehicles and improved employee driving safety by using it.

Pluspunten:

We've been using Fleetmatics, now Verizon Reveal, for years. We initially signed up with them because we wanted to keep track of what employees were doing in our company vehicles, but this software is capable of so much more. From tracking our oil changes to sending us alerts when employees are speeding, we use this every day. The customer service is amazing also, and there's a pretty nice referral program.

Minpunten:

It recently went through a revamp, and we did a training for the new system about a year before it was actually released. It was a little bit of a messy transition, but once we downloaded the new apps to our phones and got over the hump of getting everyone back on the same page, it's been amazing. The upgraded graphical user interface and new features are great.

Trucking Necessity

Pluspunten:

Tracking vehicles is easy. Can see where, when and how fast they are going

Minpunten:

Equipment disconnects from the tablets too often leading to having to replace equipment. Customer service is something to be desired....departments do not communicate well with one another and it takes forever for someone to call you back.

Oct 23...dont buy this product.

Opmerkingen: Up until recently it was just about ok. Real time tracking was about 90% good. By the time you reported a problem it had resolved itself. Not much use if real time tracking is important. Recently the service is non existent. I have 2 new trackers in my office for 2 weeks waiting to be installed. Nobody has been in touch. Monthly fee is still being deducted. Buyer beware. Dont sign a D.D with this company. There has to be a better available. They continue charging even when the service is rubbish. No refunds.

Pluspunten:

Nothing, at best it works well about 90% of the time. The rest of the time tracker crashes. You report it and a few hours later it is working again. Not much use if real time accuracy is important.

Minpunten:

Service now non existent, Oct 23. Fed up waiting for service to sort my trackers. No one in contact to explain what is going. I lie. Someone was on to me (Sinead?) wondering if I wanted to but some more of their trackers. What a joke. I told her my problems..."nothing to do with me, get in touch with customer support". Well I tried that. Still waiting for 2 new trackers to be installed.

Good tool for scheduling and prospecting

Opmerkingen: Overall I’m happy with what I’m getting just wish it were cheaper but they do have good customer support

Pluspunten:

The prospecting is unlike any I’ve seen out there

Minpunten:

It is very spendy relative to the features and tools I use

verizon is too big to care

Opmerkingen: Terrible. Verizon is about verizon customers are the dirt under their feet. They made so many mistakes that they could not and would not correct but then still charge as if they had done their job. This is by far my least favorite company. I look forward to the day a disruptor comes into their space and changes the way they must go to market to stay alive.

Pluspunten:

the ease of use, app was good.................

Minpunten:

the errors it had, it could never be corrected, the customer service was non existent, the software is good but the company sucks so bad I cancelled.

Reveal for Trucks, Equipment, and Assets - GPS is serviceable, HW is spotty, Customer Support is bad

Opmerkingen: Day-to-day functionality is mostly reliable and gives us what we need. However, when issues come up, there is the known quantity of headaches that come with addressing them.

Pluspunten:

The UI is decent, and easy enough to use. There are reporting features that we'll likely not implement but are nice to know are available. There is an extensive library of info for troubleshooting & installation. Tier 2 techs are helpful, some product specialists are good as well. Vehicle trackers seem to work fine, low failure rate.

Minpunten:

By far it is customer service. Tier 1 techs are based overseas, and while there are some competent agents in the call center, most are not. Getting to Tier 2 techs as fast as possible is the only way to be efficient. We've had 3 "Customer Success Managers" in the last year and none have been easy to contact and seem highly overloaded with accounts. We also weren't billed for 9 months, and gave multiple reminders - then with only an automated payment warning email, were charged for all at once. The asset tracking hardware is also flaky, we've replaced numerous units that stop working.

Verizon lost in the Horizon

Opmerkingen: Not good. We have been having difficulty with two GPS trackers on equipment since day one. After four months Tier 2 Support Team informed us that we have the wrong type of GPS tracker for the type of equipment we are trying to track and that they would send out the correct equipment. Now after nine months the problem is still not resolved and we have received word that we will be charged an early termination fee for the two devices that were sent out that were not correct. All we did was make a trade not expecting any type of termination of service. Very frustrating trying to make any sense of this.

Pluspunten:

Initial discussions seemed to indicate that this would be the tracking service we needed for our fleet of vehicles and equipment.

Minpunten:

Once you sign up and have the tracking devices installed Verizon Connect looses interest in your needs and requirements.

VERYY DISSAPOINTED IN SALES

Opmerkingen: Very shocked by the neglective behaviour of sales peolpe and customer service when you ask for contracts and when you want to cancel.

Pluspunten:

The product overal is good. The product usability is ok

Minpunten:

The product overal is good. But the sales department is very tricky. A renewal for a 12 month subscription is done by a 38 month renewal! Canceling renewals is almost impossible. The customer service and finance department say it will all be handled. But then the invoices keep coming in and even 1 year contracts are automatically renewed for years leaving you with 20K extra costs!!!

Stay away from Verizon connect

Opmerkingen: It was one of the apps I would never recommend to anyone. There are better options. Use those options.

Pluspunten:

None for the price that the change there are many many cheaper better options the this use at your own risk

Minpunten:

They had a hidden contract that they would put you in without your consent and will not allow you to walk away until they was paid for you leaving the app

Decent Mid Tier Tracking System

Opmerkingen: If you're not looking to invenst a ton of money and get a basic tracking system, this will work just fine. If you're looking for a system to help improve upon your fleet management and cost effectiveness, I would recommend a more integrated and in depth platform.

Pluspunten:

Easy to use on a daily basis. Real time tracker worked well.

Minpunten:

The system I used was very basic. Not much in the way of offering suggestions for improvement in fleet management.

The software is okay, the organization is not

Pluspunten:

We are able to see the location of our vehicles and assets. This came in handy when we had a vehicle stolen 2 years ago. The geofence and harsh driving reports alerted us to the fact that it had been stolen. We were able to recover the vehicle quickly and provide the reports for the criminal investigation.

Minpunten:

The software is not an issue, the problems are within the organization. The left hand does not know what the right hand is doing. We have had at least 6 representatives in the past 4 years. Requests have been dropped, we ended up getting charged for a whole year for a unit that was supposed to have been cancelled. No matter what I provided in the way of email threads and documentation on the requests I had sent to cancel the unit at the point of expiry, I was told that because the documents were not completed on their end for the cancellation, the best they could do was to put in for a cancellation at the end of the next year. I could not get to speak to a manager or someone with any authority no matter how many times I requested it. In another instance we had decide to add the non powered asset trackers to some of our equipment. It took 3 months for the units to arrive and then another month to solve the install and activation issues. We were promised credits and never received any. Every time we have needed to add a new unit or make a change the process is agonizing as we have had to work with multiple departments and it seems like none of them are connected or have all of the information. We have had issues with payments not being applied to our account that have disrupted our service with no compensation. The list goes on really. If we weren't stuck in a contract on several trucks and pieces of equipment we would have ditched this system long ago.

Disappointing...Plain and Simple

Opmerkingen: Our overall experience has been extremely disappointing. For the Verizon brand to put their name on a product and then leave their customers out in the cold as they have with this product is very disheartening. They have not only dropped the ball with customer support, they regularly inform customers of firmware or software upgrades that only get half done (If you are lucky) that cause reporting issues and result in FMCSA/DOT violations for running an incomplete ELD system. We frequently have to deal with mileage discrepancies (of 50-10,000 miles per month) between the vehicle odometer and the reports generated by the Verizon system. We were told this was due to tire ware of our vehicles. We have trucks that will show mileage in Ohio, Indiana and Florida, no other states and no explanation of how, just that the truck must have "moved" to a state and region of the country that we do not ever service. We have trucks that daily "teleport" across states. Trucks will start driving at one point in a state and 3 minutes later will appear on the other side of the state or in the next state over, with no record of what route they drove, what speed they traveled at or anything. In summary, this was a decision that in hindsight should have been researched better. We are currently locked into a 36 month contract with 18 months left, and we are counting down each and every single day waiting for it to be over because that day will not come soon enough.

Pluspunten:

Originally, we believed that the Verizon name taking over Fleetmatics would be fantastic for this product, however we were greatly disappointed and I struggle to find a "Pro" to highlight. The best thing I can come up with is our account rep. We had to weather quite a storm to get to him, he is our 6th P.O.C. representative in the 18 months we have been under contract but now that we have been paired with him it is nice to have someone who at least listens and attempts to help our fleet of 350 trucks and 450 drivers.

Minpunten:

Well I will apologize from the start regarding the length of my statement, however, there are quite a few MAJOR issues that all perspective buyers should be aware of with this system. Accuracy of reporting - We use this system to submit IFTA mileage to the government, however there is no dedicated IFTA reporting (as we were promised in the trial process) and the reports they do offer often resemble being blindfolded and tossing some thumb tacks at a map. We regularly show one truck with miles traveled in Ohio, Indiana and Florida...no other states, so I have clue how Verizon claims this truck (that runs a route to a from Ohio and Indiana daily with no other activity) makes it from Ohio and Indiana all the way to Florida, without registering travel mileage in any other state?! We also run into reports of trucks speeding on roads that show speed limits of 33mph, 37mph, 42 mph and 67mph. While I have not been able to travel to all 50 states in the US, I have yet to be able to find one of these speed limit signs posted, even with the help of all drivers in our company. Firmware/Software/Mobile App - There is a new update to the trucks or the mobile app every other day, and some of the worst customer support to administer these updates, often doing only half the job hanging you out to dry and to defend yourself against the FMCSA/DOT violations you receive for running an incomplete ELD. BUYER BEWARE! There is SO MUCH MORE to explain but I am running out of characte

Dipping Your Toe into the Abyss of Digital Transformation

Opmerkingen: It is a phenomenal step towards a digital environment for the under served home services sector. Implementing Verizon Connect Work is a step in the right direction! At the end of the day Verizon is a telecom company and looking to upsell their products into your business.

Pluspunten:

I love the fact that Verizon Connect focuses on the technologically under served realm of the home services market. These business's technology initiatives take a hard stop at email and spreadsheets. When implemented and used correctly, Verizon Connect Work (formerly Fleetmatics WORK) can bring to the surface revenue opportunities that business owners and stakeholders were oblivious to. Being typically their first go at new technology, Verizon Connect Work is usually welcome because of the ease of implementation and use. The technology is priced right and the ROI is enormous! The ROI stems from getting off the paper, chalkboards, notepads and alleviating lost invoices. At the end of the day the software is the home service industries first step towards digital transformation in this Fourth Industrial Revolution.

Minpunten:

In response to Verizon Connect Work being described by former users as "A Starter Software" or "Technology Training Wheels", there is high churn being there are more robust softwares that encompass the entire life of a work order. With out mentioning any software company names, Verizon Connect Work's book of business is on a mass exodus to other players. To add, their is limited to zero customer support and the buying process wasn't very enjoyable.

Incompetent Customer Service

Opmerkingen: If you can find another company that has good coverage, choose them. I never had these kinds of issues before Verizon took over.

Pluspunten:

The software is user friendly and once you have the hang of it, it's easy to navigate the site as well as manage different locations and their vehicles as well. The reporting comes in handy as well.

Minpunten:

The customer service is terrible. Ever since Verizon Connect took over Fleetmatics, it's all gone down hill drastically. While everyone I have talked with is very polite, they never seem to be able to discern between two different cases, can never send out the necessary parts as requested, even after they have said it will all be taken care of and they will ship out in no time. Just today, I called about a specific case number and wanted to make sure the parts needed for an install had shipped and would make it for our appointment on Monday, as we had not received them. The woman I spoke with could not find anything regarding the parts having shipped or not. She then said she found where they had arrived but that was for an entirely different case number. This was a situation where I already had to reschedule the install due to not having parts shipped as they said they would. So here we are, third time around and hopefully third times the charm. Unfortunately, this is the same story on each separate occasion when we need installs completed. I fully intend on trying to reach someone at a higher level to find out the reason behind this level of incompetency.

Zero corporate ethics. READ THE SMALL PRINT.

Opmerkingen: In my opinion Verizon is an unethical.
Example in case, today December 19 they demand 14 months cancellation notice to end a contract in January 2021.
You could call it extortion through surreptitious means. Another 14 months money demanded after nearly 4 years of a contract. Demanding payment for a service for a service which will not be used through 2020 into 2021.
On the 6th of December 2019 I opened the tracking software to double check see which of our fleet was fitted with the Verizon tracker. Today the 11th of December 19, an email from (Sensitive Content Hidden). "oh I see you used the system" so you are tied with us to January 2021. Really, I don't think so [SENSITIVE CONTENT HIDDEN].

Pluspunten:

At the time in 2016 Fleetmatics which is now called Verizon the company appeared to be one of the best options available.

Minpunten:

We found alternative options that in our opinion were superior Verizon, that was in 2017. We paid for the alternative software and proceeded to compare the pros and cons of the two systems. Now TWO YEARS later we are still trying to cancel the contract with Verizon. Fill out this and that form, 60 days notice of cancellation, rolling contracts that tie to in for another year. Absolutely ridiculous practice, its might be considered theft by deceit. TODAY 11TH OF DECEMBER 2019, email just from [SENSITIVE CONTENT HIDDEN] at Verizon informing me that they wont cancel the contract until January 2021. This I have repeatedly informed them that don't want or use their software. We have not used the Fleetmatics - Verizon system in over a year and a half. Only half our fleet is tracked, its a redundant system to our company. I have tried both on the phone and by email to cancel the contract. The mistake I made is that I did not follow through at the time. You forget and only follow up a few months later when you see the debit charges still taken from the bank account. Buyer beware, read the small print.

Better options

Opmerkingen: Disappointment

Pluspunten:

When I ordered this product for my fleet I was excited to be able to track my trucks. It was a very big help in order to plan and effectively run my truck route efficiently. Products work exactly fine until they don’t which is a bummer, considering the time and cost.

Minpunten:

Customer service is probably the worst I have ever had. Some of the issues I have had were very small and easily fixed until trying to get help with it from customer service. For a couple months last year when I was having major issues with a couple of the buzzers not turning off after using the driver key fob, the customer service was non existent for a month. It literally took a month after 15 emails and daily calls to get someone on there side to “click a button on there software side to stop the mind bending noise. The noise was so bad that I had to actually park one of my trucks for the entire month as non of my drivers would could tolerate the noise. Oh but apparently it’s ok cause Verizon was going through some sort of business change while all of this was happening. I understand that. I understand that so many things can go wrong in a business and that’s just how it goes, but the amount of effort I had to put in just to get a representative to give me a call or to receive a generic email to say that “you are important to us and we will get back to you as soon as we can”. Even after all of the problems from their side I just wanted out of my contract to go find a better product. Verizon would not let me out unless I paid the remaining months left on the contract. Over all very disappointed in the customer service. So disappointed that I have stopped using the Verizon Connect Reveal and went with a much more customer service company and am very happy with them

Be Careful

Opmerkingen: When it works, finding out where machines and trucks are is a nice feeling not having to worry where everything is.

Pluspunten:

Being able to track where trucks and equipment is has been helpful.

Minpunten:

Customer Service is a big disappointment, when you go to get something fixed, you have to jump through all these hoops, which eventually gets you nowhere. I have tried to reach out and express my frustrations with this company with little to no feedback.

Tacking vehicles

Opmerkingen: We bought it for e-logs, and tracking vehicles. Difficult for users to easily use.

Pluspunten:

I can fined all my vehicles when I need to.

Minpunten:

Integration with other software isn't very easy. Also, administration is not as intuitive as it should be. Difficult to find what I am looking for, and can't always save something if I don't have complete info.

Verizon Connect Reveal (Fleetatics) is garbage

Opmerkingen: This platform should not be sold to anyone else until they have worked out all of their kinks. It is NOT worth its cost, not even close.

Pluspunten:

Parts of it are user friendly when they are working.

Minpunten:

This system is extremely unreliable. We have had a ton of problems with our trucks reporting on the GPS in locations where they are not, sometimes for days at a time. Also showing the incorrect driver on some reports vs others. Drivers on trucks changing mid day on the reports when they didnt actually. Stops at Geo fences not being recorded, Geofences being suggested in places we already had Geofences and the data only showing on their SUGGESTED Geofence but not on our already existing one. We bring concerns to their attention and either don’t hear back or they tell us its resolved, only to have it happen again. There’s also been problems with Customer Support communicating with each other and to us to arrange for new GPS units to be installed which therefore took over 2 months to receive instead of 2 weeks. The GPS is based on Google Maps which is 5 years old in our area and therefore inaccurate with speed limits in a number of area’s, growth of businesses and homes in the area are not shown, etc. Lastly, when they sold us the product we were told that they would have the Electronic Log Book available soon. Once we signed on they informed us that because we're located in Canada, it wouldn't be available to us for another 3 - 4 years!! "oops, sorry about that misinformation". Ridiculous.

Product has limited capability and the customer service is some of the worst I've ever dealt with.

Opmerkingen: Would not recommend this company as a work platform. From the limitations of their platform to the extent of their billing issues to the poor customer service, this is a poor provider all around.

Pluspunten:

Dispatch board is a decent portal for scheduling. Beyond this there has been very little positive with this program that I would recommend.

Minpunten:

Used the system for 2 years. In that time, they have multiple programming issues. Including an error that took recurring jobs which were scheduled for 2 days and booked hundreds of calls for the same recurring issue months out. Resulting in thousands of calls on our schedule that needed to be removed once at a time. Took days to delete and further spent days helping their tech department to resolve the issue. Their programmer found an error in their system and did correct it but sorry about our luck for the cost and time to repair. Reimbursed us for a months service as thats all they could do. We have had numerous billing errors over the past two years and getting any resolution from them takes a minimum of 6 calls in my experience. Nobody is capable of making any decision regarding assisting a customer. We notified them that we were cancelling the contract with 90 days notice (60 required) and got confirmation of this. 2 weeks later I inquired as to the cancellation and was told nothing was in the system. Cancelled again following their process. Found out again that this hadn't been done. Wanted to lock me into another year of payment.

Not a Verizon fan anymore!

Opmerkingen: We had 10 GPS units that were set to expire on 8/20/2022. Due to some issues prior to this, I decided not to renew our contract and let them expire. I communicated this to [sensitive content hidden] at Verizon on [sensitive content hidden] and have numerous emails that document this. I even have emails from [sensitive content hidden] and other Verizon employees telling me this issue has been taken care of, but I still get monthly bills and calls. Every call is from someone new that has no clue what is going on and I spend a minimum of an hour catching them up, only to be told I'll get a call in 24 hours from a "customer service manager" that never calls. So now almost monthly I get calls and bills from Verizon stating we owe a past due for cancelling the contract, for over $22,000. How can this be? I notified Verizon by email 7 months prior to the expiration date on our contract. I wish I could speak to someone higher up the chain but getting there seems to be impossible. RUN FROM THIS PRODUCT.

Pluspunten:

The product is easy to use and easy to setup.

Minpunten:

The plans are not flexible and customer service is atrocious. Every time you have an issue, you get a different person that you cannot understand.

Worst Customer Service Ever It's Non Existent

Opmerkingen: I originally had Fleetmatics which got bought out by Verizon Connect. I emailed customer service that I did not want to renew my contract and they said it ended on a specific date and to email again as the date got closer. I did as they said and then all of a sudden I was supposed to have a signed document canceling my contract 60 days prior to renewal otherwise they wrap you back into another 3 year agreement. After several months of arguing and dealing with these people they told me $100 dollars per unit to cancel. Then all of a sudden they send me a $1600 dollar bill. Then to get the bill corrected took another month of people saying I need finance approval we will call you back and they never call you back. This is the WORST company in the world. Such shady tactics and they refuse to do anything for you. They must be so belly up and need the money so bad that they just continue to try to hold your money. I will never ever deal with this company ever again. I wished they had never bought fleetmatics. Stay away at all costs!

Pluspunten:

When it was fleetmatics it was great, once it went to verizon all the trouble started

Minpunten:

Their customer service is non existent, they are trained to deflect problems to other people and tell you they will call back yet they never ever call back. I've literally had to call this company 20 times to get this problem resolved.

Honesty

Opmerkingen: Our sales team were attentive and aggressive. However, the turnover with the account reps has led to unanswered questions and long delays in getting the information that we need. We have reached out to the customer service line and have had some questions answered but again were told that some of the items would have to go back to the design team. This platform should have been tested by people in the transportation industry BEFORE release. We cannot rely on this platform to keep us DOT compliant and given the opportunity again, I would NOT have changed knowing what I know now ... that this is a BETA platform.

Pluspunten:

The sales pitch was great and so was the energy behind the pitch. We were excited to transition into this platform from a competitor due to connectivity issues. Verizon holds our corporate accounts for our mobile phones and has been a good partner. We expected the same from their products.

Minpunten:

We were told that it was a fully functioning software but what we got was more like a BETA version. There were several bugs that we were told would be put on the list to work out. We have to have work around's for important DOT requirements. To date, we have to print the inspection reports to put back into the truck because on-screen signatures are not available. Reporting is not a functioning area either. We have brought up to your team, very specific things with reporting and were told they needed to be fixed with a newer version. So we are doing your testing for free and I'm frustrated. I just looked at the Live Map to check on my drivers. I have three in Safford AZ. The Live Map shows one. I called the drivers and all three are on-site. I cannot manage a fleet like this !

Completely let down by this company

Opmerkingen: None

Pluspunten:

Ability to see where vehicles were. Ability for AUX alerts

Minpunten:

Nearly everything, but mostly management.Billed for callouts in the beginning by technicians even when they were seen on CCTV not knocking on our entry.Billed for cameras before they arrived in Australia for 5 months. Only offered credit. When credits where up they cancelled my account for non payment. Advised someone hadn't noted I was thousands in credit, but when that was exhausted. Let Direct Debit off. Never received invoices.Vehicles had accidents, no vision triggered even though tracker came up as harsh event. Asked to cancel as its a waste of money. Was given a 20000.00 pay out invoice.Had more incidents not recorded. Threated legal action. Advised they would cancel. 3 months later and subscription canceled still getting direct debited now have $5000 cancelation bill.