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Over Bitrix24

Bitrix24 is een gratis CRM met tools voor het genereren van leads die door 12 miljoen bedrijven wereldwijd worden gebruikt.

Meer informatie over Bitrix24

Pluspunten:

The software is extremely inexpensive. There is a fair amount of functionality at all levels of the membership plans.

Minpunten:

Some of the tools is hidden on unexpected location inside on other tools and make the navigation process is quite frustrating.

Beoordelingen van Bitrix24

Gemiddelde score

Gebruiksgemak
4,0
Klantenservice
4,0
Functies
4,3
Waar voor je geld
4,2

Waarschijnlijkheid van aanbeveling

7,7/ 10

Bitrix24 heeft een totaalscore van 4,2 van 5 sterren op basis van 937 gebruikersreviews op Capterra.

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Reviews filteren (937)

Paulo
Paulo
Finance in Brazilië
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great task management platform. Great freemium version!

5,0 10 maanden geleden

Opmerkingen: Overall Bitrix24 has been great for my business. Having a place to see all the tasks, assign to employees and follow up on the work has really saved me time and money!

Pluspunten:

For task management it's FREE, it's easy to set up, it's easy to use.

Minpunten:

There are many features that I haven't had the chance to use because it would require me to take some time to review it, test, and implement with the team.

Reactie Bitrix

9 maanden geleden

Thank you for your positive review and for choosing Bitrix24 as your task management platform, Paulo! We're thrilled to hear that our free version has met your business needs, making setup and daily use easy and efficient. We understand that exploring new features can require time and effort, and we're here to support you through that process. Our team is ready to help with resources, training, and support to ensure you can make the most out of Bitrix24. Your success in saving time and money by streamlining task management and team coordination is exactly what we aim for. Thank you for sharing your experience, and we look forward to continuing to support your business growth.

Juan Carlos
Development and Programming Bitrix Coordinator in Colombia
Financiële dienstverlening, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

We use Bitrix24 because is good

5,0 5 maanden geleden

Opmerkingen: We developed Bitrix24 in our company, we adapt it to our process, it was a seamless implementation process because Bitrix is very flexible. We managed to sale 35% more in the first year, thanks to this platform.

Pluspunten:

Flexibility, adaptability, it has a lot of tools and a strong api directory.

Minpunten:

It does not have multiple steps automated campaigns.

Overwogen alternatieven: HubSpot Marketing Hub, Zoho CRM, Asana en HubSpot CRM

Redenen om over te stappen op Bitrix24: Because it is very complete, it is not an ERP, but it gets close to it and it is affordable.

Reactie Bitrix

4 maanden geleden

Thank you so much for taking the time to share your detailed feedback about Bitrix24, Juan Carlos! We're thrilled to hear that you've found our platform to be a powerful ally in fostering collaboration and boosting productivity within your company.

Anna
HR in Armenië
Marketing en reclame, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

My humble opinion as a beginner

3,0 5 maanden geleden

Opmerkingen: I worked at marketing agency as an HR and executive assistant. All the processes were under my supervision. We had several sections. Sales, HR, trainings, and company drive. We mainly use to keep our sales stages and he stages. Unfortunately we don't generate any documents, though I know it's possible. So the main advantages of this CRM were out of our operations. And it is costly I think

Pluspunten:

I have been working with bitrix24 over a year. To be honest it was my first time to work with CRM. As a management tool to simplify many processes I did like it. Also drive option on corporate and individual level to store your files. Bitrix 24 offers many options, but it's a little complicated. Existing chat feature that allows to creat any group or meeting chats, to make it confidential is great. To limit opportunities vor B and A level employees is also a good option in operation. Also I like task management features. Deadlines attendee observer Features. Unfortunately the company I worked with didn't use many features of this CRM to have greater benefit out of it: sales pipelines, documenting features. Overall for the beginner level I liked it.

Minpunten:

As a C level worker, I used all the features our company had an access. And the abundance of buttons and confirmation were too much. I didn't like to put save button at any turn.

Reactie Bitrix

5 maanden geleden

Thank you for sharing your positive experiences and constructive feedback about Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better.

MArco
Sales in Italië
Telecommunicatie, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Bitrix CRM

4,0 4 maanden geleden

Opmerkingen: It was good. i use it every day as my CRM software.
It help me manage customer needs

Pluspunten:

First that it has a free version to try and understand before buy it. Secondo, the fact that is a really good SaaS software, in just a minute you can deploy a CRM :)

Minpunten:

Interface is a little too complex and colorfull. it has few personalization option for me

Reactie Bitrix

4 maanden geleden

Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Marco! We look forward to continuing to support your firm's growth and success.

G
New Business Development in Filipijnen
Marketing en reclame, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Try it! Bitrix is our pick and we've tried a lot of what's out there.

4,0 6 maanden geleden

Opmerkingen: great, ive been using it for years. ive tried a whole bunch of others, trello, asana, clickup, basecamp etc etc....

Pluspunten:

all in one platform , we started with our business unit that is a marketing agency and will gradually expand its use to our business units.

Minpunten:

hoping for more integration with other platforms like APOLLO , or platforms for marketing, sales and data.

Overwogen alternatieven: Trello, Basecamp, ClickUp en Asana

Redenen om voor Bitrix24 te kiezen: bitrix was able to consolidate a bunch. i just wish it had OKR capability

Overgestapt van: Trello, Basecamp, ClickUp en Asana

Redenen om over te stappen op Bitrix24: ease of use and consolidation of tools/use cases

Reactie Bitrix

5 maanden geleden

Thank you for your review and for being a part of the Bitrix24 community! We're delighted to hear that you find our platform to be a versatile and valuable tool for your business. If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out.

Christopher
CEO in Filipijnen
Logistiek en toeleveringsketen, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

POV Review on Bitrix24

3,0 5 maanden geleden

Opmerkingen: Generally, I like it only for the functions that I really use and need, but really, I feel the pricing is a rip-off.

Pluspunten:

Open Channels and messaging integrations with mostly all social media platforms and the website builder.

Minpunten:

I don't like the fact that I am forced to take and pay for plans that I don't even need most of the features simply because they are not applicable to my business operations. I hope that we can be allowed to tailor fit our plans so I can only select the features that I need and what I really use. I feel like I am wasting the value of money I pay because there are lots of features that I really don't need and don't want to use. I also hope that the Forms can be as diverse and customizable just like CognitoForms which is what I use for customer orders, I can't use the Bitrix24 Forms because it doesn't have the kind of flexibility of CognitoForms. CognitoForms is far more superior in this area.

Overwogen alternatieven: Salesforce.org Nonprofit Cloud, Asana en Operations Hub

Redenen om voor Bitrix24 te kiezen: Doesn't have Chat/Messaging integrations like that of Bitrix24.

Overgestapt van: HubSpot CRM

Redenen om over te stappen op Bitrix24: Actively looking. Once I find a more price-competitive platform, I will switch at the end of my subscription.

Reactie Bitrix

4 maanden geleden

Thank you for taking the time to share your thoughts and experiences with Bitrix24, Christopher. We truly value the feedback from our users as it helps us to continuously improve and better serve your needs.

Lukasz
IT Specjalist in Polen
Groothandel, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Much done, but still much to improve

3,0 6 maanden geleden

Opmerkingen: I would love to see a place where users can submit their ideas for developing the app - and others vote on these ideas. The ideas with the most votes would be introduced first. At the moment, I don't know at what stage my amendment is being submitted, when it will be introduced and if it will be at all (because maybe it only bothers me).

Pluspunten:

Great flexibility in the programme and the ability to add your own functions to many modules.

Minpunten:

Poorly developed very basic functions that issue the basis for work. Holiday requests - does not count remaining holiday days Chat - it is not possible to change status to e.g.: homeoffice (as is the case with slack). No autosave in tasks. Mail client that is completely undeveloped.

Reactie Bitrix

6 maanden geleden

Thank you for your comprehensive review and for choosing Bitrix24, Lukasz! Your feedback is invaluable as we continuously work to improve our set of tools. Thank you for your support and for being part of the Bitrix24 community!

Roccini
CSM in Filipijnen
Consumentendiensten, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

A Versatile Tool for Both Companies and Clients

5,0 2 maanden geleden

Opmerkingen: I use both the paid and free versions of Bitrix. For our company, we use the paid version, which offers very helpful and convenient automation features. My client uses the free version. Even though she is Korean and not fluent in English, I was able to teach her the basics of using Bitrix.

Pluspunten:

It is very easy to use. Very user-friendly. I have already recommended it to my client who is a tattoo artist. And this is what we are not using to manage her customers.

Minpunten:

The desktop version, I don't know if it was me, I can't seem to find the CRM portion.

Overwogen alternatieven: Trello en ClickUp

Redenen om over te stappen op Bitrix24: For my client, the free version is very good. And very easy to use.

Reactie Bitrix

2 maanden geleden

Thank you for your comprehensive review of Bitrix24! Our goal is to provide a versatile platform that supports a variety of work processes and team dynamics, and it sounds like Bitrix24 is aligning well with needs of your clients.

Felipe
Account Executive in Canada
Werving en selectie, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Not the best CRM, but simple and not expensive

3,0 4 maanden geleden

Pluspunten:

It is very simple to use, it has a lot of options but doesn't feel heavy

Minpunten:

The UX is not the best, sometimes It takes some time to understand where the things are/

Reactie Bitrix

4 maanden geleden

Hi Felipe! Thank you for sharing your positive experiences and constructive feedback about Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Not very user friendly

3,0 10 maanden geleden

Opmerkingen: Some of our clients don't like Hubspot, or find it too expensive. They usually go for Bitrix or Zoho CRM. Bitrix is good, but adds too much overhead for us and additional stress.

Pluspunten:

I liked that it had a lot of features to offer. We considered this product for a client of ours after they brought it to our attention. Doing integrations was painful as a lot of bugs happened in this system

Minpunten:

It's very user-friendly, but the design made it difficult for our client's employees to work on it and we had to bring in a Bitrix expert to do continuous training for them.

Overwogen alternatieven: Zoho CRM en HubSpot CRM

Redenen om over te stappen op Bitrix24: It was mostly cost for most of the customers that have decided to use it.

Reactie Bitrix

9 maanden geleden

Thank you for taking the time to share your feedback. We're glad to hear that the extensive features of Bitrix24 caught your attention. We understand that the complexity of our system can sometimes be challenging, and we're continuously working on making our platform more user-friendly and intuitive. We appreciate your honesty and will take your comments into consideration as we strive to improve.

Amer
Bitrix Implementer in Turkije
Medische praktijk, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

A review from an implementation specialist

4,0 6 maanden geleden

Opmerkingen: The overall experience is going well with us and with our clients.
Some minor changes might give us more flexibility with the clients.
Like TikTok integration , ability to connect more than 1 Meta ad account with Bitrix24.
Also in the automation part , if we can add some more tools to deal with the product section it will be better.
And thanks for your efforts!

Pluspunten:

The on premise version and the customization of it.

Minpunten:

It doesn't support connecting more than 1 ad account on Meta and UTM parameters are not being sent from Meta to Bitrix24

Reactie Bitrix

6 maanden geleden

Thank you for your detailed review and for sharing your experience, Amer! Your insights are valuable, and we'll consider them for future improvements. Thank you for your support and for being a part of the Bitrix24 community!

Deanna
Freelancer in VS
Geverifieerde LinkedIn-gebruiker
Groothandel, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Complex but worth it!

5,0 4 maanden geleden

Opmerkingen: I had both good and bad experience with Bitrix24 so I could lean both ways. But even with it's complex ways Bitrix24 will help get you organized and transform your growing business in a thriving one.

Pluspunten:

The chat features. Being able to communicate with employees easily and effectively and all together at once. Also, being able to track and watch the progress of my employees able me to help motivate and give the employees that needed a little extra attention got the attention they needed.

Minpunten:

Performance issues sometimes and issues when trying to use the mobile app.

Reactie Bitrix

4 maanden geleden

Thank you for sharing your valuable feedback on your daily use of Bitrix24, Deanna. We look forward to continuing to support your business's growth and success.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

All-in-one Management Tool

4,0 8 maanden geleden

Opmerkingen: Overall, Bitrix24 did everything that our team needed, communication tool, time management, task management, leaves, etc.

Pluspunten:

I like how it has a lot of functions and can be integrated with other tools, so it's a one-stop shop for everything we do for work.

Minpunten:

Since it has too many functions, some don't work as well as we want. It is also laggy and has many bugs (but maybe we have too many users).

Reactie Bitrix

8 maanden geleden

Thank you for your review and for choosing Bitrix24 as your all-in-one management tool! It's great to know that Bitrix24 has met your team’s needs in various areas. We are continuously working on improving the platform to ensure a smoother experience for all users.

Ewa
Marketing Team Lead in Canada
Gezondheid, wellness en fitness, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Employee Scheduling Program

5,0 10 maanden geleden

Pluspunten:

I like that Bitrix24 offers a lot of features under one roof from employee scheduling, task management, time tracking to CRM.

Minpunten:

I have used Bitrix24 for a long time now and it hardly fail me while using it.

Reactie Bitrix

10 maanden geleden

Thank you for your positive review! It's great to know that our platform has been reliable for you over time. We appreciate your trust in switching from other services to Bitrix24 and look forward to continuing to support your success.

Djaffar
Technical Manager in Algerije
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Best tool for collaboration

5,0 3 maanden geleden

Opmerkingen: Very nice experience. We recommanded this product to many friends.

Pluspunten:

CRM, collabortive tools and continous improvment and innovation

Minpunten:

In CRM some features are slow to load information (like deals)

Reactie Bitrix

3 maanden geleden

Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Djaffar. We look forward to continuing to support your firm's growth and success.

Pietro
Project Manager in Zwitserland
Internet, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Bitrix24 is a good Task Management Software

4,0 4 maanden geleden

Opmerkingen: Support is fast and solution orientated.

Pluspunten:

Many functions, acts a global enterprise solution.

Minpunten:

Some features and functions are not elaborated and thought well.

Reactie Bitrix

4 maanden geleden

Hi Pietro! Thank you for sharing your valuable feedback on your daily use of Bitrix24. We look forward to continuing to support your business's growth and success.

Themis
Themis
Head of digital marketing in Griekenland
Geverifieerde LinkedIn-gebruiker
Meubels, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Bitrix a collaboration maste software

5,0 8 maanden geleden

Opmerkingen: Overall Bitrix 24 has give us more spare time in order to think about a task and not losing time in useless meetings

Pluspunten:

We use it as a collaboration tool across all districts of our company and has helped us a lot by gaining a lot of time.

Minpunten:

For some of users were very difficult to start with that software but after using it many times everythign solved

Reactie Bitrix

8 maanden geleden

Thank you for your review and for choosing Bitrix24 as your collaboration tool, Themis! Your feedback about the initial learning curve is valuable, and we’re glad to know that with continued use, your team has found it easier to navigate and utilize the software effectively.

Ali
Ali
Oilfield infrastructure Administrator in Kenia
Geverifieerde LinkedIn-gebruiker
Olie en energie, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Advancing in collaboration and project management with Bitrix24.

5,0 vorig jaar

Opmerkingen: Bitrix24 is a fantastic digital workspace that allows us to work closely and collaboratively during our projects. It makes information sharing and communication pretty easy. It helps us to keep our project works very organized and perform all our duties within the timelines we have set.

Pluspunten:

Bitrix24 has been a good and reliable solution to us and thats why we constantly use it to collaborate during our works mostly in projects. The support we get is exceptional and the team is very dedicated to ensure we solve our issues as quickly as possible. Communicating during projects is easy thanks to the video calls, online meetings and the instant messaging functions. We have also seen Bitrix24 keeping our files very safe.

Minpunten:

Bitrix24 is not very user-friendly to use and for us, we needed some training in the initial stages so as to learn how we can make the best use of its features.

brian
owner in Spanje
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Support have good knowleage

4,0 3 maanden geleden

Opmerkingen: I am more and less new, but they are good to help us

Pluspunten:

I get my solution and I can now work better

Minpunten:

The support Waite time was the worst, took to long time

Reactie Bitrix

2 maanden geleden

Thank you for taking the time to share your thoughts and experiences with Bitrix24, Brian. We truly value the feedback from our users as it helps us to continuously improve and better serve your needs.

Natalie
Partner and Co Founder in Frankrijk
Directiekantoor, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Great for Teams who collaborate

5,0 8 maanden geleden

Pluspunten:

I work with another administrator on alternate days, the Kannan boards allow us to track what each of us have done and the progress of particular projects. It's very visual and I really like the way that each separate project has a brief overview along with a number showing on the main kanban screen, so I can quickly see if activity has occurred on a particular project if the number has changed. Really useful for teams who are all interacting together.

Minpunten:

It took a little practice to get it working the way we wanted to, however, support we good, plenty of advice and we've got it working for us now.

Reactie Bitrix

8 maanden geleden

Thank you for your positive review, Natalie! We appreciate your feedback regarding the initial setup. We're glad our support team could assist you in getting everything up and running smoothly. If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to help!

Aaron
Partner in Vietnam
Machinebouw, 2-10 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

An OK ERP platform if you have tech people on staff

2,0 5 maanden geleden

Opmerkingen: After playing around with it for a while, we abandoned it.

Pluspunten:

On the surface it seemed to be a good "ERP" for SMEs

Minpunten:

Difficult learning curve, would have had to hire a consultant to set it up.

Reactie Bitrix

5 maanden geleden

Thank you for taking the time to share your feedback and experiences with Bitrix24. Your insights are crucial to us as we strive to make Bitrix24 the best it can be for our users.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Management non-profit organisaties, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Tried it, moved on...

3,0 vorig jaar

Opmerkingen: Beginning was great, but that's it - after using it for a while I realized it is not a good fit for my organization

Pluspunten:

At first glance- Bitrix24 looks fresh, smart, and inviting. The pricing was reasonable.

Minpunten:

After starting using it I realized it was not as smooth as I thought. Many back-office issues, settings are sometimes a mess and pricing went up after a year. I also had privacy concerns.

Eileen
Eileen
Office Manager in VS
Geverifieerde LinkedIn-gebruiker
Fabricage van elektrische/elektronische producten, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Robust project management tool

5,0 2 jaar geleden

Opmerkingen: Bitrix24 is a robust and comprehensive platform for office and project management. it offers a wealth of tools that can significantly improve the efficiency and productivity of teams. I recommend Bitrix24 to other office managers looking for a comprehensive solution.

Pluspunten:

Makes it easy to track project progress and assign tasks to team members. Shared calendar feature and automatic notifications ensure that everyone is aware of deadlines and priorities. Bitrix24 encourages collaboration among team members through chat features, video conferencing and the ability to share files and documents in real time. The platform enables automation of workflows and business processes, allowing office managers to focus on higher-value tasks.

Minpunten:

Although Bitrix24 offers a wide range of features, but some advanced features require paid subscriptions, which could be a drawback for companies with limited budgets.

Rick
Fachinformatiker in Duitsland
Burgerlijke en maatschappelijke organisatie, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Its time to move on

2,0 2 jaar geleden

Pluspunten:

Theoretical this platform has much to offer but if one tries to use it one notice many issues.

Minpunten:

There are so many cons to this product I don't even know where to begin.The biggest thing is that the cost keeps increasing for the product and they don't even update the product with basic functions which are missing for years now. With every update they add things one doesn't need and the whole things gets more convoluted. Options are not to be found in a single section, they are spread all over the whole platform. Many pages exist to change options but there is no way to find them.Updates won't apply correctly leaving an outdated structure with deactivated features behind. What really gets me angry is, that there is no way to delete an account fully. One can just deactivate an account/user and they are still on your bitrix instance. You cant even delete your OWN account! Support wouldn't even help, they say that this feature is not included.They should be careful because its against GDPR to not delete user data including the account on request.The question arises on why they don't want you to delete your account. Its clearly not a technical issue.I had enough of this company. They have so much potential but they waste it all. They don't even care that i'm upset that I cant delete my/ employees accounts which left our non-profit. These accounts where created by me using our own email and domian.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Papier- en bosbouwproducten, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Ultimate guide to customer success

5,0 2 jaar geleden

Opmerkingen: Thanks to Bitrix24, we could track the performance of our customer success program by using the reporting features.

Pluspunten:

The knowledge base in Bitrix24 is a great resource for our customers. They can search for answers to their questions, view articles, and download documentation.

Minpunten:

The chat feature is not always available, and you may have to wait in a queue to speak to a customer support representative.