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Over Simpro
simPRO is een krachtige softwareoplossing voor het buitendienstbeheer die gespecialiseerde vakaannemers helpt bij het stroomlijnen van de bedrijfsvoering.
It's really a complete and quite easy to use software.
Not the easiest program to learn it also is missing some features the would come in handy.
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Great Customer Service
Transformative Field Service Management
Pluspunten:
The end-to-end solution of simPRO, from Lead to Invoicing, has helped to transform and streamline our business processes, going from an old server-based system to this new cloud-based system. Overall simPRO is a versatile field service management and service desk software that can also incorporate the management of larger projects.
Minpunten:
Asset management and asset/job history could be more transparent. The system is very much geared towards assets that do not have multiple parts to them as it's difficult to see what parts have been replaced or haven't over time, plus you cannot see total asset spend of callouts.
Reactie Simpro Software
2 jaar geleden
Hi Dean, Thank you so much for leaving this incredibly insightful review. Feedback like this inspires our team to continue innovating and creating the best experience for our customers. We are thrilled to hear that simPRO has helped transform and streamline your business processes. We also appreciate your feedback in regard to asset management. I would implore you to submit this to our Ideas Portal; every idea submitted is reviewed by the simPRO team. simPRO has a development team dedicated solely to acting on these suggestions and in the last year alone, the team has been able to resolve over 120 ideas. Thank you again, Dean! Looking forward to continue working with you.
Excellent Product & Support
Opmerkingen: From the first contact with Simpro, they were excellent. [SENSITIVE CONTENT HIDDEN] who was great, came to see us and showed us what it could do for us, so having to consider very carefully following a failed software implementation with another provider, we decided to proceed with them. They weren't the cheapest but we got a good feel for the company and we haven't been disappointed. It wasn't an easy task transferring our data to Simpro and was very time consuming but has been completely worth it now it's up and running.
Pluspunten:
It's very user friendly and just works for our business
Minpunten:
Occasionally we find there is no fix for something we want to change to suit our needs but there is usually a way around it and support are very helpful with suggestions. I am able to submit suggestions to a forum in which they consider putting changes in place if they can.
Reactie Simpro Software
3 jaar geleden
Hi there Pippa, we cannot thank you enough for your kind words and feedback! Success stories like this inspires our team everyday. We look forward to continuing our partnership. Wishing you all the best!
Terrible System
Opmerkingen: Very poor. We were told that the system does not work for everyone and do not feel they took any time trying to understand our business before signing us up and then charged us £5k to exit the contract.
Pluspunten:
Nothing. It did not work for our business and we had to pay £5k to exit the contract after a few calls and less than 1 day trying to implement it
Minpunten:
Everything. It don't work without a purchase order system which could not work for our business, it was not customisable, it could not do a lot of things our business needed it to do and instead of speeding uor business upo it would have slowed us down and cost us more money employing more staff
Overwogen alternatieven:
simPRO works well for our us
Opmerkingen: The software has really improved the overall functionality of our business as a whole. There are flaws in the simPRO Enterprise software... but I would still say that it is the best software for our business, that I could see. We tried many other software packages... and none of them had as many features and worked as well with our workflow.
Pluspunten:
The workflow in simPRO is quite comprehensive and yet logical. We love the ability to turn a lead into a quote... then track it into a job, and to an invoice and payment. The fact that our staff can login to the software anywhere in the world makes working on the road so easy. Quoting in simPRO can be easy and straightforward when the software is set up properly. The simPRO Mobile App is logical and easy for our technicians to add time and materials to in the field. The ability to easily add photos and attachments to the job is a nice feature. Also, tracking asset information and test readings is another great feature. Invoicing is logical and fairly easy. Taking payments and giving credit memos is also very easy to do. Inventory management, purchase orders, vendor receipts and vendor invoices are all handled quite well. We struggle keeping up with our vendor receipts, but we like the workflow. We also like the project management aspect of the software.
Minpunten:
Learning the software was hard for a lot of our employees. Although the software is logical, it's not always straightforward to do certain tasks. Because simPRO is such a global software, certain features do not always translate to Canadian business practice. We find the inventory management part of the software to be a little overwhelming.... and adding/removing parts on work orders can be hard.
Reactie Simpro Software
5 jaar geleden
Hi Joel, thanks for your review! We're happy to hear that simPRO has helped your business in so many areas of your workflow. If you ever run into any issues or need help with any simPRO features, visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO
Overwogen alternatieven:
Comprehensive Solution
Opmerkingen: Implementing simPRO is one of the more significant reasons for our growth over the past five years. Having visibility into job costing throughout the project rather than just when the project is finished, has allowed us to spot and react to project issues earlier. The ability to view a project from start to finish, including all job purchases, labor entries as well as customer invoices and the status of payments, has liberated management to concentrate on more strategic issues to drive growth and improve overall.
Pluspunten:
I like that we can track a job/project through the entire process starting with Lead Generation to creating an Estimate and then converting the estimate into a Job/Project all the way through to the final invoice. All stages of the project life cycle can be tracked and job-costing is a breeze because all job Purchase Orders, technician time sheets, etc. are visible. The inventory management capabilities are a significant improvement over our previous methods. Having all of our vendor's products entered into the Catalog with visibility into our current on-hand inventory makes things more efficient during the estimating process and provides means of controlling how and when materials are assigned to jobs.
Minpunten:
The user interface can be improved a little to make accessing information a bit more intuitive. It is not difficult by any measure, but I would like to see more flexibility and drag-and-drop capabilities - especially with the estimating portion.
Reactie Simpro Software
5 jaar geleden
Hi Tim, thanks for your review! We're happy to hear that simPRO has contributed to your business growth. If you run into any issues or need any help with simPRO features, reach out to our Customer Support team or visit the simPRO Help Guide: https://helpguide.simprogroup.com. Best, Team simPRO
Overwogen alternatieven:
Customer Service is horrible, lots of broken promises.
Opmerkingen: Our experience with Simpro started out great. The sales person promised us the world and we bought in. The onboarding process was partially hampered by Covid so the whole process was done online. We worked our way though that and started to use the program. We even switched our accounting software to one that was compatible with their system. A lot of the features that they promised to be seamless were not and I kept getting told that it would get better and that they would work on it. The tax features were not compatible in Canada, even though we were assured numerous times that they were and when they finally admitted that they weren't they promised they would fix the issues. We limped along with the software for about 6 months all the while being promised that the issues were being fixed. During this time we saw a definite drop in revenue, that corrected itself when we cancelled the software. We eventually got in contact with upper management, they promised to work with us and make things right. Unfortunately that is all it was, promises that were never followed through on. After cancelling Simpro we were promised that they would keep in contact and even potentially talk about refunding some money. From that point on they refused to reply to emails or phone calls. Stay away. They only care about collecting your money and will say whatever they need to to do this.
Pluspunten:
The Quote features and catalogue worked well.
Minpunten:
Time entering, looking back on jobs, live time costing
Reactie Simpro Software
3 jaar geleden
Hi there Russell, Thank you for your candid feedback and details in regard to your experience with simPRO. We are deeply saddened to hear that you had a less than ideal experience with our software and team. We understand the implementation process can be a lot of work for your business. Our training process is robust and can take a significant amount of time, however, it is essential for long-term success with our software. We are also disappointed to hear that you were not pleased with the experience you had with our upper management; serving our customers is a top priority of ours, and we want to make sure it is being showcased through all of our simPRO departments. We have reached out to your Account Management team to have them assist you in any way possible. Once again, we would like to sincerely apologize for any negative experience you have had, and we wish you all the best in your future endeavors.
Overwogen alternatieven:
You will be sold a dream
Opmerkingen: If you are a small business without several administration staff DO NOT PURCHASE this product. Their sales people will sell you a dream and promise you the world. When it comes down to the training and implementation ( Which for me was a contractor, not a Simpro employee ) you will quickly watch the promised features and dreams fall away in front of your eyes. My trainer, who I admit was great, did mention that Simpro sales people had been promising things that weren't able to be met by the trainers. If you are a small contractor looking to make the step into a software package, I would highly recommend Fergus or Tradify. They lack a few features but believe me, they will out perform Simpro 10x in ease of use, layout and cost.
Pluspunten:
There are some good features to this software, and on paper it works amazingly. A few stand out features for me are: - Inventory management - Asset Management - Would be great for large scale project management - Integration
Minpunten:
- Complications with the app syncing. The app will not automatically refresh itself so every-time there is a change you will need to have all your staff update their app - Expense, be prepared for implementation to cost thousands of dollars. - Overall SMUG (Im right you're wrong) attitude you will receive from many of their staff - Their timesheet functionality is poor, they tell you you can use these start stop timers in the app and how good they are. When you use them it overlaps time in the time sheet rendering in inaccurate and unusable. Good luck getting the tech support team to spend time with you to figure it out. They will quickly find a way to blame you for the issue and move on. - Many of the great features do not operate smoothly, you will need someone in your office to constantly monitor everything.
Overwogen alternatieven:
Robust and intuitive field management software
Opmerkingen: Overall, this has been an amazing experience for us. The software feels like just what the doctor ordered and we are very happy with the choice. The simPRO team has been rock solid, supportive, knowledgeable, and fun to work with from day 1.
Pluspunten:
When it comes to field service management this is custom software which is hard to beat. simPRO is bringing a new level and caliber of organization and efficiency to our business and we are still implementing all that it offers. Our field techs now have vastly more relevant information at their fingertips than ever before which is empowering them to be more productive, efficient, and professional.
Minpunten:
There are a few confusing aspects of the contacts database and how it relates and connects to jobs, quotes, customers, etc. There are a number of static fields which do not populate from the existing customer database when it seems they should. For instance, if we have an existing contact, we can not simply lookup and connect it to a site contact or invoice contact without some hoops and hurdles.
Reactie Simpro Software
5 jaar geleden
Hi Rob, thanks for taking the time to review simPRO! We're glad to hear that simPRO is helping your business become more organized and efficient. We encourage you to submit your ideas in regards to the contacts database to the Ideas Portal (go to "Help > "Suggest an Idea" in your simPRO build). Our dedicated product development team uses customer suggestions to regularly enhance simPRO features. If you need any other assistance, visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO
Great Product for SMB
Opmerkingen: It is pretty good. The support improved with the transition from Australia to local US support. Things have sort of gone backward since rep left though and now the support isn't the same and I really believe that a lot of it has to do with the fact that rep had done so many implementations that he knew the different ways to skin the cat to achieve implementation objectives.
Pluspunten:
Ease of use, functionality, easy to scale up and down with the software.
Minpunten:
I hate the fact that I cannot remove the ability by security group to download whatever is on the screen. This is a huge data info/sec problem. For a business product I should have the ability to limit employee's ability to download a CSV file from any screen effectively handing out my pipeline, customer list, etc to whomever they want. There should be some control for this and this is almost to the point where the product is unusable because of security requirements we have from our own customers.
Reactie Simpro Software
5 jaar geleden
Hi Tyler, thanks for your feedback! We have contacted our US Customer Success team about your concern, and someone will be in contact with you to work through this. If there is anything else you need, please visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to speak with Customer Support via phone or chats, or to access the Help Guide resources. Best, Team simPRO
Overwogen alternatieven:
SimPRO and ProSec Integration
Opmerkingen: SimPRO is a great tool to use for the type of business we operate. It helps us manage material and labor costs very effectively. Once you are properly trained and understand how the system works, preparing quotes is quick and the documents are professional looking.
Pluspunten:
Job costing is an important concern for us and SimPRO does an excellent job of tracking job costs. We are hoping for continual development in the ease of use for tracking labor and time on the job, but overall, SimPRO does a great job of job cost management.
Minpunten:
Seems clunky and non-intuitive at first and training from SimPRO after the initial roll out is not complimentary and quite costly. Also, there are some features that I wish could be improved, such as contract / agreement integration and a more intuitive way to find / locate jobs on the fly using the mobile app. I am looking forward to the rollout of the new SimPRO Mobile app, which may address the later concern.
Reactie Simpro Software
5 jaar geleden
Hi Robert, thanks for your feedback. We're glad that simPRO has helped your business with job costing. Regarding searching for jobs, the new simPRO Mobile app not only eases tracking of labor time, but it also allows users to search for jobs that are scheduled or assigned to you and all pending and progress jobs. Check out this page for more details: https://www.simpro.us/solutions/simpro-mobile. We also appreciate your feedback on the initial implementation and training. We understand it's a time and financial commitment. Because simPRO touches every area of your business, allowing 4-5 days of training means we can work through your unique workflow to customize the content to specifically align with your business goals. We ensure everyone on your team understands how to get the most from simPRO, so you can get up and running as quickly as possible. Best, Team simPRO
Overwogen alternatieven:
Home Automation Use
Opmerkingen: Setup and onsite training was a HUGE help.
Pluspunten:
With all our leads, projects and service needs we were able to tie every type of job into one system for accurate billing.
Minpunten:
Reporting seems to be lacking in areas where we'd like to see the data gathered from field technicians into material report.
Reactie Simpro Software
4 jaar geleden
Hi Jessica, thank you for your positive feedback! If you ever need additional assistance, visit the simPRO Helpdesk (helpdesk.simprogroup.com) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO
Simpro
Opmerkingen: Positive and controllable
Pluspunten:
Looks professional and has transformed our daily processes
Minpunten:
Project Gant charts could be more flexible
Reactie Simpro Software
vorig jaar
Hi Will, Thank you for sharing your feedback on Simpro. We appreciate your positive review and are thrilled to hear that it has transformed your daily processes. Regarding your comment about project Gantt charts, we understand the importance of flexibility in visualizing and managing projects. We continuously strive to enhance our features and encourage you to share some more detail of what you would like to see improved with the Gantt charts feature on our Customer Ideas Portal! We're glad you made the switch to Simpro and we look forward to supporting your business's growth and success.
Simpro
Opmerkingen: We have had a good experience with Simpro implementation team and our consultant was great. The suppourt team are not as well versed in the software and sometimes don't come up with the correct solution to the problem
Pluspunten:
Easy to implement the back office side works really well and gives the ability to manage stock and jobs easily. The integration into Quickbooks is flawless and is a great boon.
Minpunten:
The mobile app is hard to use not intuative and lacks some funtionality.
Simpro Enterprise
Opmerkingen: Really good
Pluspunten:
Relatively easy to use. The jobbing features in general are easy. Interest on overdue invoices should be better set up and integrate with Xero better. Currently is manual and very time consuming. PO's should have better restrictions but are easy to use. Great help menu and find it very easy to follow when I need help. When there are Simpro Enterprise or Connect problems would like immediate notification as this affects job syncing and slows our process down.
Minpunten:
Integration was easy but we had help from our Laser Group business development manager
Reactie Simpro Software
3 jaar geleden
Hi there Dale, thank you so much for providing this feedback! We are thrilled to hear that you have found our Help Desk useful. Anytime that you run into problems that are slowing down your process, please reach out to your local support line. They are always here to help and assist you! Thank you again for this feedback.
simPRO Review
Opmerkingen: Support is amazing, once you have an idea of what is going on the software becomes very easy to use
Pluspunten:
Total business management package that also allows for easy integration
Minpunten:
During the setup process you really need to know what you are doing, certain things are hard to go back and change
Reactie Simpro Software
3 jaar geleden
Hi there Ryan, thank you so much for the kind words. Our simPRO team is motivated by success stories like yours, and we want you to know that we sincerely appreciate you, your business, and feedback. We look forward to continuing to support your business and grow with you!
Plumbing Review
Pluspunten:
The things I like most about this software are the prebuilds - we need to work harder on merging suppliers and part numbers to ensure we get the most out of this program
Minpunten:
Merging plumbing supplier parts is a nightmare and also no easy way to do so.
Reactie Simpro Software
3 jaar geleden
Hi there Ross, thank you so much for this feedback. Your input is very important to us, and we appreciate the insight you have expressed. Please reach out to your local support team with any technical concerns or inquiries. They are always more than happy to assist!
Good but takes time to get used to
Opmerkingen: Overall I'm pleased that we have moved to simPro although I'm frustrated at the time it's taking us to get to grips with it.
Pluspunten:
The quoting element is good but needs to be more customizable as our customers often change their minds. It would also be great if all the quotes in our existing software could have been imported but this isn't something that Simpro do. The mobile app is great as it allows me to keep a track of the team, allows the team to add pictures to the job and they can compete pre start audits.
Minpunten:
It's HUGE and takes quite a while to get used to. It's also not the most intuitive software I've ever used. The help desk team is brilliant though.
Reactie Simpro Software
3 jaar geleden
Hi there Jeanette, thank you so much for your feedback! It is reviews like this that inspire us to constantly improve in any way that we can. Once again, we thank you for this insight and look forward to supporting your business growth.
SimPro has made my life much easier in securing new business. Everything I require is right there.
Opmerkingen: Increased sales. Better organizing of prospects, jobs and client needs.
Pluspunten:
The system is very user friendly. I am able to log in all my prospects and keep an accurate record of all contacts, calls made emails sent and received. Attachments for all documents at your fingertips. Since many of my prospects have multiple sites, I can list each site with on-premises contacts for our scheduling and operations department. Nothing falls through the cracks. The training and assistance from the SimPro Staff is magnificent. SimPro professionals are outstanding. They conducted the training and made certain our team was comfortable with SimPro before leaving. For those of us who have basic technological skills, the help I received from SimPro is amazing. This is the type of staff who connects with me just to, "say hello and how are things going?" This is not too common in today's business environment. Clients are thrilled that during a meeting I can pull up Simpro and provide answers to all their questions. I recommend SimPro to anyone who is looking for a user friendly CRM that works.
Minpunten:
I had to keep remembering to hit the save button following data input. Also, I had a bad habit of hitting the back key instead of cancel. Once I got over these it was smooth sailing.
Reactie Simpro Software
6 jaar geleden
Hi there John, we are so glad to hear that simPRO has made such an impact on your and your business. If you have any suggestions on how we can improve, please head on over to our Ideas Portal (http://helpguide.simprogroup.com/Content/simPRO-Ideas-Portal-Guidelines.htm) to send us your advice. From, Team simPRO.
SimPro Critical For our Business
Opmerkingen: Very good experience with simPro. Intuitive features
Pluspunten:
SimPro has a very clean and easy to use UI. There are loads of features you can use to integrate simPro into our business processes. Looking forward to using simPro as a tool for a lot more aspects of our business and processes
Minpunten:
The custom reporting is a bit difficult and confusing.
Reactie Simpro Software
3 jaar geleden
Hi there Jonathan, thank you so much for your kind words and feedback! We are so happy to hear that you are looking forward to using simPRO in more aspects of your business. Please reach out to your local support team anytime you need assistance with the software; they are always happy to help. Thank you again!
Out of date, overly complicated, unituotive.
Opmerkingen: It didnt start well as the original sales person made false claims about some of the features, to the point i refused to have any moe contact with them. and slightly blurred pricing on number of licenses will be charged at what point. also it turns out if you leave your data isnt your data. The one good thing was the person who took the training, just a shame it was such a poor software to train on.
Pluspunten:
getting rid of it. however to be fair the lovely person who took me through training was very good at training.
Minpunten:
the entire user interface is exceptionally poorly designed. Navigating and making changes to anything was like working through outdated menu software from years gone by. if you forgot to press save you loose it. I raed the reviews before purchasing and it was a common theme that it was difficult to use but worth it in the end. Well maybe it is but there are many other options out there that dont make you go around the houses and walk over glass to get to ther side of the road. why go through that pain when other much more user friendly better set out and intuitive systems exist.
Full, end-to-end management of the customer lifecyle
Opmerkingen: We are a large customer of simPRO and they have chosen to work in genuine partnership with us. Many of the ideas we have for improvements have not only been accepted but improved upon to deliver solutions that will further enhance their overall product offer.
Pluspunten:
The ability to mangage and develop the customer relationship from lead to invoicing and payment makes simPRO an obvious choice for any business that needs full visibility. The design of the software follows a logical flow so makes adoption easier.
Minpunten:
Like many solutions of this type, they come from a reactive maintenance background with pre-planned maintenance a later add-on. simPRO has some capability around this but it is not fully featured as things stand. However, we are working with simPRO to deliver much needed functionality to properly deal with the scheduling and invoicing implications of PPM based contracts.
Reactie Simpro Software
3 jaar geleden
Hi there Chris, we cannot thank you enough for your kind words! We are honored to work with you and your business, and are inspired by success stories like yours. We look forward to continue supporting your business growth!
simPRO is good, but can be better!
Pluspunten:
Workflow - There is a clear process. Keeps everyone on the same page. It provides a framework and process for submitting, reviewing, approving, assigning and tracking project requests. Security - It's highly secured as far as our experience.
Minpunten:
Invoicing flexibility - We need a proper Integration capability. Custom fields - This is limited. Dynamic Emails - It's not easy to have access to custom fields in the emails.
Reactie Simpro Software
3 jaar geleden
Hi there Hoss, thank you for your feedback and details regarding your experience with simPRO. Your input is very important to us, and we appreciate the insight you have expressed. We prioritize ensuring the software fits your business model and functionality, and this feedback is incredibly helpful to us. Once again, we thank you for this information and look forward to continuing to support your business!
simPro to manage like a professional
Opmerkingen: I like it, it's a great software, but in some things it need to be better.
Pluspunten:
I really love and like the way that you can use the functions and the tools to manage your business in a great way, I like that the graphic interface it's professional and the way that you can order your business, it's absolutely good
Minpunten:
I don't like that some functions and tools don't have the best use, or are obsolete, because there are some functions that comply with the the use of other function.
Reactie Simpro Software
3 jaar geleden
Hi there Jaroth, Thank you so much for this kind review! Your feedback is greatly appreciated and helps us to constantly improve. We look forward to continuing to support your business growth. Wishing you all the best!
Great experience overall! Amazing staff, especially training and support team!
Pluspunten:
Unlike a lot of other job management software we looked at, simPRO offers in-person training and live US support. The software itself is robust and offers plenty of functionality for our painting business, but it really comes down to the training and continued support. We looked at some cheaper options, and although training was an additional expense, it was worth every penny. Without the training, we would have been lost and unable to use the software. The trainers are great and keep training light and are knowledgeable business consultants. Highly recommend!!!
Minpunten:
The user interface and dashboard are a bit dated, but I know the development team is working on updating in the future. Other than that, no complaints! SimPRO runs our whole painting business operations and workflows.
Reactie Simpro Software
7 jaar geleden
Hi Justin, thank you for your review. We¿re always happy to see businesses take advantage of our training and support, and even happier when it leaves them feeling confident and satisfied. If you¿ve got any suggestions for further development and improvement of our product, please don¿t hesitate to head over to our Ideas Portal (which can be found at: http://helpguide.simprogroup.com/Content/Welcome.htm). As always, we appreciate the feedback! From, Team simPRO
Simpro
Opmerkingen: Overall we love it. it's made our processes tighter and financials much clearer
Pluspunten:
I like the fact that it is specifically made for the Australian and New Zealand construction industry. It uses our language and follows our legislation. It's very rigid and processed in the way it does things which ensures things are done properly.
Minpunten:
Overall it's very good, but you have to do it their way which involves a bit of change management for the team.
Reactie Simpro Software
5 jaar geleden
Thanks for your review! We're happy to hear that simPRO has been able to improve your business processes. Best, Team simPRO