--- description: Ontdek de plus- en minpunten van Spiceworks Cloud Help Desk en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Spiceworks Cloud Help Desk - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software en ticketsystemen](/directory/30008/help-desk/software) > [Spiceworks Cloud Help Desk](/software/102709/spiceworks-it-help-desk) # Spiceworks Cloud Help Desk Canonical: https://www.capterra.be/software/102709/spiceworks-it-help-desk Pagina: 1 / 25\ Volgende: [Volgende pagina](https://www.capterra.be/software/102709/spiceworks-it-help-desk?page=2) > Download gratis IT-helpdesksoftware voor IT-professionals en systeembeheerders. Ondersteuning en mobiele apps ook gratis. > > Oordeel: score van **4.4/5** door 584 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Spiceworks Cloud Help Desk? IT-professionals\! Er is niets beter dan het leven van IT-professionals gemakkelijker te maken. Of je nu een CTO, IT-manager, IT-ondersteuningsspecialist of sysadmin bent, Spiceworks heeft iets voor je. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.4/5** | 584 Reviews | | Gebruiksgemak | 4.3/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.2/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.6/5 | Gebaseerd op alle reviews | | Functies | 4.2/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Ziff Davis ## Commerciële context - **Beginprijs**: US$ 6,00 - **Prijsmodel**: (Gratis versie beschikbaar) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Windows (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Duits, Engels - **Beschikbare landen**: Australië, Canada, China, Duitsland, Ierland, India, Japan, Verenigd Koninkrijk, Verenigde Staten ## Functies - Alerts/Escalation - Analyse - Assets volgen - Auditing van problemen - Beheer van IT-assets - Beheer van Service Level Agreements (SLA's) - Bewaking - Capaciteitsbeheer - Compliancebeheer - Configuratiebeheer - Connectiviteitsbeheer - Dashboard - Diagnostische hulpmiddelen - Geautomatiseerde routing - Gebeurtenislogboeken - Hoofdoorzaakanalyse - IT-reporting - Incidentenbeheer - Kennisbankbeheer - Kennisbeheer - Klantenondersteuning - Netwerkanalyse - Netwerkcontrole - Onderhoudsplanning - Opdrachtenbeheer - Patchbeheer - Prestatie bewaken - Prestatiemeetwaarden - Priorisering - Probleembeheer - Rapportage en analyse - Real-Time Monitoring - Resourcebeheer - Servercontrole - Taakbeheer - Ticketbeheer - Toegang en controle op afstand - Toegangsopties/machtigingen - Uptimerapportage - Veranderingsbeheer - Voorraadbeheer - Waarschuwingen/Meldingen - Webverkeerrapportage - Zelfserviceportal ## Ondersteuningsopties - Veelgestelde vragen/forum - Kennisbank - Chatten ## Categorie - [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software) ## Gerelateerde categorieën - [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software) - [Issue tracking software](https://www.capterra.be/directory/30675/issue-tracking/software) - [Servicedesk software](https://www.capterra.be/directory/31027/service-desk/software) - [IT, server & network monitoring software](https://www.capterra.be/directory/32713/server-monitoring/software) - [ICT-beheersoftware](https://www.capterra.be/directory/10001/it-management/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.be/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Freshservice](https://www.capterra.be/software/132997/freshservice) — 4.5/5 (685 reviews) 4. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [Milvus](https://www.capterra.be/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Ever looking for an IT Asset Management App to use ..... Spiceworks has it all" — 5.0/5 > **Joshua** | *20 december 2022* | Bankwezen | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: The beauty of updating IT Assets all in one place from Mobile device to Laptops to Printers and the ability to save credentials for assessing those devices in a shot note for easy of continuity. > > **Minpunten**: I haven't find any fault using the app, so there is non for me to write > > My life became easy when I stated using Spice work to update all the IT assets, as I can add new devices from anywhere and monitor who was assign to a particular device for tracking and report documentation. ----- ### "A breeze to setup and haven't looked back since\!" — 5.0/5 > **Donna** | *25 november 2025* | Telecommunicatie | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: I like the ability to customize ticket categories and the the fact that the system is rarely down for bugs and issues. > > **Minpunten**: If I had one dream for this system it would be improved reporting. I like that we can pull the reports down to Power BI but it would be nice to have the ability to customize more reports. > > Spiceworks Cloud Help Desk was one of the first systems I set up from scratch, and the setup was so user-friendly that it did not take long. We have used this system for multiple years now and the ongoing improvements have grown with us. We were able to customize the ticket categories to fit our business and on the few times there was a problem it was resolved in an efficient manner. ----- ### "Could do better" — 2.0/5 > **Tom** | *24 maart 2025* | Management non-profit organisaties | Aanbevelingsscore: 2.0/10 > > **Pluspunten**: The price point compared to other solutions > > **Minpunten**: The adverts are sometimes annoying and also the mobile app is very buggy ----- ### "Solid Product" — 5.0/5 > **Jerren Randle** | *26 januari 2026* | Levensmiddelen- en drankenindustrie | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Efficient way for our team to receive and respond to customer inquiries. Our team is able to re-access any closed tickets if research is required. > > **Minpunten**: The inability to view a sender's email address without having to go to the main cloud log in. There also have been some access issues in the past. > > On a day to day basis our team utilizes spiceworks to receive and respond to customer inquiries in a timely fashion ----- ### "A Full Featured Help Desk For Stewart Home & School" — 5.0/5 > **Michael Uber** | *15 september 2025* | Schoolleiding | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: First and foremost is the price. We are a small privately funded school for the intellectually disabled. Finding a tool that works so well for the school for no cost was a huge bonus. Next would be the features. The ability for users to just send an email to open a ticket is perfect for our population. There is a portal, but our users do not take advantage of it. I use the Mobile app when I am out on campus to take down requests from students and teachers as I am walking around. There is also an email method for updating tickets, though I do not use this very often. > > **Minpunten**: When a ticket is opened by email and the user is unknown you have to go into the settings for users and add additional information for the reporting to provide useful information. (This would be solved if our users would take advantage of the portal...) The knowledge base also does not come pre-configured with any common issues and resolutions, and has proved not worth our time to update. This may not be true for some larger users of Spiceworks Cloud Help Desk. > > Spiceworks Cloud Help Desk was easy and fast to set up. I was able to put in custom attributes for our teachers and school locations. The reporting was instantly available with all the metrics management wanted. The dashboard gives me a quick update on how we are keeping up with the demands of our teachers, staff, and students. Most of the time I go out on campus with a list of locations/students I need to see, and at the end of the day I update my tickets. The Help Desk has been a lifesaver because when I am out on campus I get hit with a lot more requests than I could ever remember, and being able to quickly put a ticket into the system using the mobile app helps keep me from losing track of an item that needs my attention. ----- Pagina: 1 / 25\ Volgende: [Volgende pagina](https://www.capterra.be/software/102709/spiceworks-it-help-desk?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/102709/spiceworks-it-help-desk) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens