--- description: Ontdek de plus- en minpunten van Autotask PSA en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Autotask PSA - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Servicedesk software](/directory/31027/service-desk/software) > [Autotask PSA](/software/1004024/autotask-psa) # Autotask PSA Canonical: https://www.capterra.be/software/1004024/autotask-psa Pagina: 1 / 7\ Volgende: [Volgende pagina](https://www.capterra.be/software/1004024/autotask-psa?page=2) > Aanpasbare oplossing omvat projectmanagement, CRM en servicedesk met geïntegreerde urenregistratie en facturering die vanuit dezelfde database worden uitgevoerd. > > Oordeel: score van **4.3/5** door 155 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.3/5** | 155 Reviews | | Gebruiksgemak | 3.9/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.1/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.0/5 | Gebaseerd op alle reviews | | Functies | 4.2/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Kaseya - **Locatie**: Miami, VS - **Opgericht**: 2004 ## Commerciële context - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Duits, Engels, Italiaans, Nederlands, Spaans - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 210 meer ## Functies - Activiteitendashboard - Administratie - Alerts/Escalation - Analyse - Assets volgen - Back-up en herstel - Beheer van IT-assets - Beheer van Service Level Agreements (SLA's) - Beheer van problemen - Beheer van supporttickets - CRM - Configuratiebeheer - Contract- en licentiebeheer - Controle en beheer op afstand - Dashboard - Documentbeheer - Enquêtes en feedback - Factureren - IT-assets bijhouden - IT-reporting - Incidentenbeheer - Kennisbankbeheer - Kennisbeheer - Klantenondersteuning - Leveranciersbeheer - Onderhoudsplanning - Plannen - Prestatiemeetwaarden - Probleembeheer - Projectbeheer - Rapportage en statistieken - Real-Time Notifications - Resourcebeheer - Samenwerkingstools - Taakbeheer - Third-Party Integrations - Ticketbeheer - Tijd en onkosten bijhouden - Toegangsopties/machtigingen - Veranderingsbeheer - Voorraadbeheer - Waarschuwingen/Meldingen - Workflowbeheer - Zelfserviceportal ## Integraties (36 in totaal) - Acronis Cyber Backup - Auvik - Bitium - BrightGauge - Cisco Umbrella - Cloud Elements - ConnectBooster - ConnectWise Automate - ConnectWise CPQ - ConnectWise Cybersecurity Management - Customer Thermometer - Datto RMM - Datto Workplace - Flow - IT Glue ... en 21 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Servicedesk software](https://www.capterra.be/directory/31027/service-desk/software) ## Gerelateerde categorieën - [Servicedesk software](https://www.capterra.be/directory/31027/service-desk/software) - [MSP-software](https://www.capterra.be/directory/30921/msp/software) - [ITSM-software (IT-service management)](https://www.capterra.be/directory/30676/itsm/software) - [ICT-beheersoftware](https://www.capterra.be/directory/10001/it-management/software) - [Business management software](https://www.capterra.be/directory/30532/business-management/software) ## Alternatieven 1. [N-central](https://www.capterra.be/software/13803/n-central) — 4.1/5 (195 reviews) 2. [N-sight RMM](https://www.capterra.be/software/163344/n-sight) — 4.3/5 (194 reviews) 3. [Atera](https://www.capterra.be/software/144309/atera) — 4.5/5 (446 reviews) 4. [ManageEngine OpManager MSP](https://www.capterra.be/software/212602/manageengine-opmanager-msp) — 4.4/5 (72 reviews) 5. [IT Glue](https://www.capterra.be/software/170401/itglue) — 4.6/5 (331 reviews) ## Reviews ### "Still a good product post acquisition" — 4.0/5 > **Ravi** | *8 september 2023* | Computer- en netwerkbeveiliging | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: We're able to leverage heavily ticket automation in autotask resulting in a very high revenue per technical employee. Feature rich, integration rich. > > **Minpunten**: Reporting is so crappy it's barely usable, much of what we use is either basic dashboard level reporting (which is good) or built outside of autotask. > > Autotask is great, billing processes and automation are top notch, it is a very mature platform. ----- ### "Autotask PSA – The Gold Standard for MSPs" — 5.0/5 > **Jacques** | *9 september 2025* | Informatietechnologie en -diensten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Autotask PSA allows me to manage support tickets, company contracts, and client communication all within a single platform. The seamless integration with RMM agents adds incredible value, and the ability to sync invoices and expense claims directly into QuickBooks Online streamlines financial processes. I also appreciate how customisable the platform is, especially when configuring ticket and company views to match our workflow > > **Minpunten**: Email formatting remains a persistent issue — text, images, and hyperlinks often display incorrectly when tickets are created via email, which impacts clarity. In addition, the lack of native integration with Xero Online accounting is a missed opportunity, especially for businesses relying on that platform. > > Having used Autotask for over 8 years, I can confidently say it remains the leading PSA in the market. Its contract management functionality is unmatched and absolutely essential for MSPs handling multiple Microsoft 365 licences. It continues to be a cornerstone tool for driving efficiency and control in our business. ----- ### "AutoTask PSA | 4 Year Veteran" — 3.0/5 > **Harrison** | *24 november 2025* | Informatietechnologie en -diensten | Aanbevelingsscore: 4.0/10 > > **Pluspunten**: I liked how it was brightgauge and a PSA all wrapped into one. It helped us track metrics inside the system we were using without the need for any extra cost. > > **Minpunten**: I did not like how there was not customer inventory or configurations. It feels way behind the times without the ability to track customers inventory or products. > > I used it for about 4 years with success. I think its pretty built out but there are some major features missing. ----- ### "Autotask PSA" — 4.0/5 > **Schyler** | *9 september 2025* | Informatietechnologie en -diensten | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: It's all-around business management system - it includes CRM, quoting, purchasing, ticketing, asset management, and reporting capabilities. > > **Minpunten**: It needs a lot of improvements to ensure consistent U/I elements across all modules. Purchasing and asset management capabilities are outdated and haven't had much attention over the years. Cooper is VERY weak, hoping to see a lot of attention in here in the coming weeks and months. Right now, we have to use ChatGPT because Cooper doesn't cut the mustard. > > We have been using it since 2017. We rely on its CRM, quoting, purchasing, ticketing, asset management, and reporting capabilities. ----- ### "A great PSA product with a steep learning curve and difficult setup." — 4.0/5 > **Randy** | *19 mei 2025* | Bankwezen | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: The product is feature rich, provides granular information and integrates with our Datto RMM product, making ticket creation and resolution much easier. > > **Minpunten**: Without detailed knowledge into PSA products, I highly doubt you can set it up in a timely manner without the help of Kaseya support. Product setup is challenging even with premium support. > > The product works extremely well, and has reduced the time it takes to create and close tickets substantially. Additionally, it highlights issues and allows us to address them more quickly while also helping us track our work. ----- Pagina: 1 / 7\ Volgende: [Volgende pagina](https://www.capterra.be/software/1004024/autotask-psa?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/1004024/autotask-psa) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens