317 resultaten
Filterresultaten (317)
Prijzen
Productscore
Implementatie
CUGIC is a premium live chat and a help desk software for small, medium and large-scale businesses. You can now covert your website visitors into happy paying customers almost anywhere; through the app, on your website or across social mediums. The solution also allows you to fully customize the chat experience to suit your brand, track website visitors, send proactive chat invitations, access all reports, have admin rights and much more. Get started today for FREE!
Most of the businesses are converting their web traffic into sales, you will also be able to convert your visitors in customers rapidly
IVCBox is een klantcommunicatietool voor websites. De widget bevat livechat, videogesprekken, bestandendeling, een chatbot en profielbeheer. Het doel van de widget is om klantenondersteuning voor een online bedrijf te automatiseren, de omzet te verhogen en conversies te maximaliseren. IVCBox is geschikt voor alle bedrijven die hun klantenservice of online advies moeten verbeteren of persoonlijke ondersteuning moeten leveren om vertrouwen bij de klant op te bouwen. Ontwikkel je online bedrijf met behulp van IVCBox en ontvang de gratis proefversie!
IVCBox is een alles-in-één communicatie-widget voor websites. Ontvang je gratis proefversie voor livechat, een chatbot en video- en spraakoproepen!
Bot building and subscriber management platform that specializes in Facebook messenger marketing.
Bot building and subscriber management platform that specializes in Facebook messenger marketing.
Established in the UK at the inception of the Live Chat concept, Click4Assistance was one of the first, ground-breaking providers to introduce Live Chat for Websites.
Experiences by Click4Assistance provides a fully customisable instant messaging solution that provides the flexibility to tailor your visitors' Experience on your website. Full UK unrivalled support and advice.
Established in the UK. Click4Assistance was one of the first, ground-breaking providers to introduce Live Chat for Websites.
Meet the next generation of live chat. Help.com Chat comes with all of the great features your growing team needs and expects, standard. No extra costs or hidden fees. Help.com Chat also offers in-depth reporting right out of the box. No pivot tables required. Our two-way Salesforce and Zendesk integrations let your teams see information about existing customers as well as create new tickets, leads, contacts, and more from directly within the chat interface. Start your 30-day free trial today.
Help.com makes live chat software designed for growing companies. Our Chat comes with unlimited logins and scales with your business.
Live Guide is chatsoftware voor bedrijven. Met Live Guide Chat kan je klantenserviceteam eersteklas service leveren en efficiënter werken. Verkoopteams gebruiken Live Guide voor het registreren van leads, en de soepele integratie met externe software en systemen zorgt voor een vlotte stroom van je klantgegevens. Bedrijven kiezen Live Guide voor het hoge beveiligingsniveau en de uitzonderlijke ondersteuning en training.
Live Guide Chat voor bedrijven voor verbeterde klantenservice, verhoogde efficiëntie en hogere omzet.
Brring's lead-gen widget increases telephony and voice engagement on your website. Like live chat but for voice. It lets a visitor connect with an agent in seconds. If agents are busy we allow visitors to schedule a call for later. Everyone gets a notification just before the call and gets auto dialled when the call time arrives. With calendar reminders and business hour settings you see the calls in your calendar and don't need to worry about missing any out of hours calls.
Brring helps convert more inbound leads and book customer calls faster.
AliveChat started as an experiment born on the campus of University of Texas in Austin, which evolved quickly into a global operation trusted by more than 11,000 web and mobile sites in over 120 countries around the world. Since 2004, our feature-rich, industry-leading, and award-winning Live Chat and Click-To-Call solutions AliveChat and AliveDial are being used to meet and greet website visitors, answer questions, increase leads and close sales.
WebsiteAlive is a online communications provider dedicated to creating an innovative and customized live chat experience.
Live chat with your website visitors from Slack and Telegram.
A better way to talk with your customers. No additional software. Unlimited agents.
Live chat with your website visitors from Slack and Telegram.
Articbot is a multilingual chatbot powered by conversational AI helping enterprises to automate customer engagement through multiple channels like website, mobile applications(both Ios and Android), social messaging apps(Facebook Messenger, Instagram, Whatsapp). Articbot is also coming with a most advanced live chat facility with auto-routing and session-based escalation facilities. Articbot is a zero coding chatbot with easy chatbot training.
AI-driven chatbot with multilingual support and advanced live chat
Customer conversation platform that tracks website visitors, helps to capture leads, return customers and provide support. With a full range of marketing instruments, Dashly raises conversions on every step of the funnel:
-eCRM to keep visitors and leads;
- used data tracking without coding;
- live chat;
- email, pop-up forms to engage users;
- triggered messages to reduce retention;
- analytics to estimate effectiveness.
Customer conversational platform to generate more leads, close more deals and help your customers succeed
Real-time commenting, community chat and live blogging tools with robust social features, audience insights and AI auto moderation.
Real-time commenting, community chat and live blogging tools with robust social features, audience insights and AI auto moderation.
The best way to generate leads and get more customers. Understand what people are doing to build better products and provide the best customer support with rich user profile profiles, contact enrichment and dynamic customer database and CRM connector- connect to your favourite products.
Live chat software and messaging. Chat to visitors to capture leads, close sales and create happy customers.
Visitlead is a completely new and unique On-Site Marketing Tool, which combines all features in a single solution.
What possible with Visitlead? To identify promising Visitors instantly - and to start a sales conversation with them! Send fitting offers, latest informations or other things that might be interesting; start a sales conversation (even with real voice & video chat) and convince them of your product.
For an online demo please contact us directly!
Web based solution for Live Chat and Sales Enablement.
Real Time Monitoring, Live Chat, Co-Browsing, Heat Map, Exit Intent, ...
Beautiful, simple live chat software for business - get closer to your website visitors.
Beautiful, simple live chat software for business - get closer to your website visitors.
FuseDesk is THE Integrated Help Desk and Messaging Platform Add-On for Keap and Infusionsoft by Keap with deep integration leveraging InfusionsoftID login, full Infusionsoft template support (including Infusionsoft merge field data, custom fields, and automation links), powerful Infusionsoft automation with Campaign Builder and so much more. Come see why Infusionsoft users are upgrading their help desk to FuseDesk today with a full feature, no time limit, no credit card needed, free app!
FuseDesk is THE Integrated Help-Desk and Messaging Platform built for Infusionsoft and Keap from the start. Get a Free App Today!
Richpanel is a Live Chat & Helpdesk tool specially designed for e-commerce stores. With deep integrations to Shopify, Woocommerce & Magento, agents can see data-rich customer profile next to each message. With Richpanel, store owners can support customers on email, live chat, phone and Whatsapp in one place. Support teams can take order actions like cancel, refund & returns in one click. Support teams will be more productive and effective with automation, task bots, macros & collaboration tools
Richpanel is a Live Chat & Helpdesk tool specially designed for Shopify, Woocommerce & Magento.
By developing a powerful natural language processing (NLP) technology and putting it at the disposal of developers through a collaborative end-to-end bot platform, we make bot building simple, quick and very efficient. With all necessary tools to build, train, connect & monitor chatbots, developers can easily create very powerful conversation interfaces. Our platform is collaborative, allowing our 25,000+ users to fork bots, share their bot skills and work collaboratively.
Recast.AI allows developers to easily create bots and companies to improve customer support with automated agents.
3rd party integration for Slack that uses Slack as a chat client to chat with site visitors directly.
3rd party integration for Slack that uses Slack as a chat client to chat with site visitors directly.
WhosOn is het optimale platform voor klanten die meer willen halen uit chatberichten. Het bevat een groot aantal functies: van realtime vertalingen tot diepgaande web- en prestatieanalyses en out-of-the-box sentimentanalyse. Bovendien biedt WhosOn flexibele hosting-opties, met ondersteuning van lokale, cloud- of hybride implementaties.
Begin vandaag nog met de gratis proefversie en ontdek zelf waarom WhosOn al meer dan vijftien jaar het vertrouwen wint, en behoudt, van grote internationale bedrijven.
Slimme live chatsoftware van de Britse leiders. WhosOn biedt geavanceerde schaal-, beveiligings- en aanpassingsmogelijkheden. Ga vandaag nog aan de slag met een proefversie.
Velaro is website live chat software built to support the needs of the enterprise. Leaders in e-commerce, higher education, health care, pharmaceuticals and more turn to Velaros integrated platform to optimize sales, deliver stellar service and improve rep productivity. Only Velaro offers Performance Management, a suite of in-depth analytics and reporting tools designed to drive agent excellence and customer satisfaction. Get real-time feedback, find coachable moments and improve constantly.
Velaro is a leading provider of enterprise-grade website live chat software.
Low cost web-based chat solution that offers customizable chat windows and dashboards statistics.
Low cost web-based chat solution that offers customizable chat windows and dashboards statistics.
Engage helps you sell immediately anywhere online. It enables sales professionals to be available for live omni-channel customer interactions and sales. Engage is as useful to the daily life of a salesperson as telephone or email. Our clients deploy Engage to various digital touch points so their sales team members can instantly interact one-on-one with visitors, prospects and customers. Engage represents a new way to sell across digital channels. It is polite, friendly, and authentic.
An online, real-time sales management platform. It enables sales professionals to be available for immediate, web-based sales.
Global crowdsourced live chat platform. We use the power of the crowd to staff your website with skilled agents, so you get more leads and happier customers.
Crowdio offers a fully customisable widget, an option to analyse/extract data, a lead form feature, availability on IOS/Android and many more.
We also provide a 24/7 website coverage through our certified freelance agents, who live in different parts of the world and are ready to serve your customers the best way possible.
Chat solution offering a variety of features to automate customer communication. We are also pioneers in crowdsourcing for live chat...
ActivEngage has helped generate more than $15 billion in automotive sales and is one of the most award-winning automotive digital services companies. In 2007, ActivEngage revolutionized the automotive industry by introducing the first managed live chat service for car dealerships. Today, the company's unique set of digital messaging products and retailing services help businesses around the world provide an elite online experience throughout the entire customer lifecycle.
We help dealers connect with customers. We're messaging experts and have products for visibility, engagement, retailing, & retention.
Deskun is a multichannel helpdesk system inside Gmail. With Deskun you can manage customer requests from e-mail, live chat, Facebook, WhatsApp, Twitter, Skype, Viber and Telegram directly from Gmail interface, and set tasks to your employees.
Multichannel helpdesk system for customer support and task management inside Gmail or G Suite.
With Cention you can:
* handle all your channels in one system with pure OMNI-channel support
* get a full 360 view of all your customers communication, including complete history
* have chat bots working side by side with your agents with seamless transfers and full history
* route all errands to the right queue, right agents and right bots automatically
* get external and internal help with our Collaboration feature
* get full statistic coverage with our Reports module
Handle all channels in one system with pure OMNI-channel support and get a 360° view of all your customers communication.
Add live chat to your website, engage with your customers in real-time and increase your revenue. Customize the text and colors of your chat box to fit your website. Receive messages even when you are offline. Provide great customer support with our ticketing system.
Free live chat for your website with real-time monitoring, unlimited websites, unlimited chats and unlimited concurrent chats.
Mobile live chat solution that supports SMS and text messaging chats. Can be easily embedded on your website.
Mobile live chat solution that supports SMS and text messaging chats. Can be easily embedded on your website.
SYNCRO is a website chat software that uses your phone's SMS to chat directly with visitors coming to your site.
SYNCRO is a website chat software that uses your phone's SMS to chat directly with visitors coming to your site.
Web based help desk software! Chataroo eTicketing allows you to manage your support services more efficiently, treating each and every incoming request as a unique, traceable ticket. Managing support requests sent in via email, through the web or over the phone in one EASY to use system empowers your support agents and reassures your end-users of quick, efficient and quality support! For customers who want immediate help, nothing satisfies and converts quite like Live Chat Support.
Chataroo is an all around solution that helps manage customer support with live chat, ticketing help desk, and visitor tracking.
Sugester is a cloud helpdesk, time and task management solution. With features such as a shared team inbox, multiple agent support and advanced reporting, the Sugester Dashboard is all you need to manage customer support and other company activities.
Sugester combines the most important features of help desk and CRM software without sacrificing simplicity. Try it today - the basic plan is free forever.
Sugester is a cloud helpdesk, time and task management solution. We put all your info in one place and improve your business.
Proonto is a shop assistants marketplace that helps eCommerce companies improve customer loyalty, conversions and sales. We supply our customers with a live chat platform and the skilled, vetted shop assistants to operate it. Our end to end solution provides you with all you need to give your customers an amazingly satisfying experience. With Proonto you will be able to grow your support & sales with ease and with every budget and give your customers all they need, want and
Proonto is a live support solution which includes an advanced live chat software and qualified sales associates to staff it.
Simple live chat widget for site owners to connect to site visitors via email, sms, and any messaging app.
Simple live chat widget for site owners to connect to site visitors via email, sms, and any messaging app.
INSIDE is a cloud based live chat and customer engagement platform that delivers real-time, measurable and truly personalised customer experiences on your website. Loved by eCommerce, Digital, Marketing and Customer Service professionals around the globe, INSIDE has proven to increase website revenue, enhance customer engagement and reduce customer service costs.
Cloud based customer engagement platform that delivers personalised engagements through Chat, SMS, Social, Video and Email.
TocToc is a Web Customer Engagement platform with App Mobile that helps companies increase conversions by 30% by Human to Human contact with online customers.
It is useful for Sale, Support, Video ID Recognition, ESignature & Online Contract Signing and Digital Marketing activities. A single solution that facilitates and speeds up procedures, bureaucratic times, optimizes work, simplifies procedures by digitizing activities and improving User Experience and Customer Satisfaction.
Web Customer Engagement Platform that Improve Customer Relation, Customer Identity Recognition and Online Contract Signing & Sale.
Callmaker helps you get up to 50% more incoming sales calls. Website visitors really like it, because it allow them get a guaranteed phone connection in 25 seconds with a live person absolutely for free, anywhere in the world.
When your client submit a request, Callmaker quickly find available sales rep on mobile or landline phones, than call back and connect them in one line. With Callmaker you can provide high-class service, analyze call traffic sources, and boost sales funnel instantly.
Get up to 50% more incoming sales calls from your website with automated callback in 25 seconds. Wow effect is guaranteed!
A universal communication channel combining web, Telegram, and Facebook Messenger with analytics to understand your customer behavior.
A universal communication channel combining web, Telegram, and Facebook Messenger with analytics to understand your customer behavior.
The second generation of a conversational AI platform.
The fastest way to create great conversational experiences in any channel, using any of the top AI engines, with or without coding.
Named twice by Gartner Research as a top conversational AI platform alongside Google, Microsoft, IBM and Amazon.
A low-code/no-code conversational AI platform. Create great conversational experiences in any channel, using any of the top AI engines.
A collaborative customer support platform with live chat and ticketing system. Chat with customers from your website, eMail, Twitter, Facebook Page and Facebook Messenger. Work in collaboration with other team members to resolve customer issues, assign conversations, avoid collisions, add internal notes. Use reports to get insights about how your customer success team is doing.
A collaborative, multichannel customer support platform with live chat and ticketing system.
Offers live chat software for your website with the ability for your customers to also use SMS to text message support.
Offers live chat software for your website with the ability for your customers to also use SMS to text message support.
SaaS based communication & work management tool which is available for mobile app & desktop.
SaaS based communication & work management tool which is available for mobile app & desktop.
Gubagoo is the leading provider of conversational commerce solutions for automotive dealerships and OEMs who use our messaging and digital retailing solutions to activate the online car buying experience from their website or Facebook. Our fully managed omni-channel live messaging service instantly connects consumers to dealerships anytime and anywhere through live dealer chat, text, video and Messenger, converting high quality leads and appointments for dealerships 24/7/365.
Gubagoo ChatSmart advanced live chat makes it easy for your customers to connect with your dealership 24/7/365.
Rocketbots is a customer conversation platform that enables companies to scale their customer engagement without scaling their teams. The Rocketbots platform uses self-learning AI and automation to generate leads, automate engagement & support customers. Rocketbots unifies messaging apps in one place to create a holistic view of chats with powerful broadcast and survey functionality that enables companies to communicate at scale.
The Rocketbots platform uses self-learning AI to help agents respond faster by suggesting replies and automating conversations.
Using messaging, Airy enables businesses to have meaningful conversations that form long-lasting relationships with their customers by carefully balancing technology and human interaction. Businesses rely on Airy for new customer acquisition, personalized content engagement, and customer. Airy helps solve complicated business problems by deploying their suite of robust automations and exceptional multi-platform applications.
Airy helps you engage in meaningful conversations with your customers that form long-lasting relationships through messaging.
Hybrid.Chat is a Human + Chatbot hybrid platform that proactively engages with your customers 24x7 directly from you SLACK, MATTERMOST or any other messaging platform, making your business Always available and Customer friendly. Human agents can take over chat conversations anytime using the messengers they already use.
Build engaging chatbots using simple spreadsheets to automate your conversations. All it need is your internet and some spreadsheet knowledge.
Hybrid.Chat is a perfect blend of Human + Artificial Intelligence that helps you make most of your website by increasing the engagement
As we enter the "now" era, Direct Messaging Applications are becoming the new big customer support paradigm. Callbell helps B2C businesses to better serve their customers through live chat in their favorite channels. Thanks to an easy to set-up cloud platform and a customizable website widget, Callbell centralize all communications in one single place, helping CS and Sales teams to connect to customers across channels.
Callbell helps B2C businesses to better serve their customers through live chat in their favorite channels.
Yekaliva is an intelligent chatbot platform designed to help track leads, scale customer support, and automate workflows. Using advanced Artificial intelligence and machine learning, Yekaliva learns with every interaction it has. Over time, the chatbot learns to talk as naturally like a human.
Yekaliva is an intelligent chatbot platform designed to help track leads, scale customer support, and automate workflows.
Synthetix Live Chat has reinvented customer engagement. Compared to email, Synthetix enterprise Live Chat can resolve up to 8 times as many customer queries in the same period of time. Synthetix has proven to reduce abandonment rates and to generate more sales. Live Chat from Synthetix aggregates live key stroke presses, helping agents to anticipate the nature of a query before a customer submits a question. Hypercharge agent productivity and enhance service levels with Synthetix Live Chat.
Synthetix enterprise Live Chat can resolve up to 8 times as many customer queries in the same period of time.
CHATBOT LANDING PAGES + READY-TO-GO CHATBOTS =
A GAME CHANGER FOR AGENCIES
Increase Conversions on All Your Client's Email, Social and PPC Marketing Campaigns by Driving Post-click Visitors Right Into a Conversation on a Dedicated TruCHAT Chatbot Landing Page.
We would like the opportunity to blow you away with the opportunity - please schedule an introductory call and demo so we can show you how to partner with TruCHAT to change the game for your agency.
TruCHAT's Chatbot Landing Pages + Ready-To-Go Chatbots = A Game Changer For Agencies.
Omnicus is een platform dat een geweldige klantervaring mogelijk maakt via spraak, chat, e-mail en sociale media – allemaal vanuit één uniforme interface. Geef je klanten nieuwe manieren om met je bedrijf te communiceren door een op tekst gebaseerde conversatie-interface in te schakelen, zoals een virtuele assistent, mogelijk gemaakt door AI. Probeer het gratis uit, of plan een demo om te zien hoe Omnicus de ervaring van jouw klanten kan verbeteren!
Ondersteun, betrek en behoud je klanten via spraak, chat, e-mail, sociale media en sms in één uniforme interface.
Enterprise chatbot for businesses that helps to engage with leads.
Enterprise chatbot for businesses that helps to engage with leads.
Hippo is a 360 solution for your business to engage, acquire and support costumers through live chat software. Interact with your customers across multiple platforms like Facebook Messanger, audio and video calls. Hippo comes with best In-app chat features to boost your productivity like chatbots, screen sharing, third-party integration and many more. Start your one-month free trial now!
Hippo is one stop solution for your business to engage, acquire and support costumers through live chat software.
Ruby delivers virtual receptionist & live chat services using technology to empower personal connections that gain new business.
Ruby delivers virtual receptionist & live chat services using technology to empower personal connections that gain new business.
Real-time live chat and live site monitoring application that is a true, server-based solution.
Real-time live chat and live site monitoring application that is a true, server-based solution.
Office messenger with instant messaging, group discussions, bulletin board, voice/video chat, file transfer, and document management.
Office messenger with instant messaging, group discussions, bulletin board, voice/video chat, file transfer, and document management.
mioot Live Chat Software , Business owners can answer all customer queries almost immediately, at a lower cost to businesses and NO cost to the customers, no mater from which country they are browsing. The moment customer enter your website, Live chat agents will be alerted with the Geographical information like City, State and country , Search keywords used by the customer to reach your website etc and this will help the Live Support Agent to understand the need of the customer quickly.
Track your website visitors in real time, Invite them for chat online.
MySQL & PHP based live help customer support solution with visitor statistics, offline messaging. Android/iPhone mobile apps available.
MySQL & PHP based live help customer support solution with visitor statistics, offline messaging. Android/iPhone mobile apps available.
Whisbi is a global provider of a mobile-first conversational commerce platform that combines live video, chat, voice and chatbot functionalities to increase sales conversion and boost live engagement. Enterprises using our conversational commerce solution have enhanced customer engagement 6X, efficiency 10X, and boosted online sales conversion by 2X. Our customers are global companies in Telecom, Auto, Travel, among others, who want to create winning omnichannel customer experiences online.
Whisbi is a global provider of a mobile-first conversational commerce platform designed to combine live video, chat, voice and chatbot
See who's on your website, send targeted proactive messages and chat with website visitors. Convert web visitors to happy customers.
See who's on your website, send targeted proactive messages and chat with website visitors. Convert web visitors to happy customers.
Web-based help desk solution offering live chat, reports, statistics, and more.
Web-based help desk solution offering live chat, reports, statistics, and more.
Live chat tool for communicating with site visitors with powerful co-browsing feature.
Site owners can understand more about customers browsing site
Invite interested visitors to a conversation to help close sales
Segment and target those that really need dedicated support
Cobrowsing
The most accurate understanding of customer needs based on direct observation of their on-site behaviour.
The operator can easily highlight important items on the website for the visitor.
Live chat tool for communicating with site visitors with powerful co-browsing feature
Brand Embassy (BE) is het best gewaardeerde cloud-klantenserviceplatform met live chat, videochat en co-browsing. BE is een platform dat is geïntegreerd in meer dan 35 socialmediakanalen en biedt instant messaging, e-mail, sms en een door AI aangestuurde chatbot-service, waardoor de kosten van contactcenters worden verlaagd. Brand Embassy is een oplossingspartner voor ondernemingen die gebruikmaken van WhatsApp Business of Apple Business Chat. BE is een 100% veilige, flexibele en kostenbesparende oplossing. BE kan eenvoudig worden geïntegreerd in je systemen.
Brand Embassy is een omni-channel, digitaal klantenserviceplatform voor contactcenters. Biedt krachtige, asynchrone live chat.
Ongair is an easy to use dashboard that enables businesses to perform great customer care on WhatsApp and soon on WeChat and other popular Instant messaging platforms.
Customer service on Instant messaging is 7x faster and more personal allowing brands to close customer queries in realtime where their customers spend the most time... on their phones.
With our Zendesk integration you can use Zendesk to manage your team and tickets.
Ongair enables businesses to perform great customer care on WhatsApp, WeChat and other popular Instant Messaging platforms.
A group chat service for your business's website. Provide your visitors with text, video, and audio content.
A group chat service for your business's website. Provide your visitors with text, video, and audio content.
IMsupporting provide live chat software and support software solutions to websites across the globe.
The IMsupporting platform is a 100% web based solution that requires zero installation or continuous upgrade or security management.
Advanced features, Departments and multiple operator accounts enable our customers to support their own users base in an efficient way.
IMsupporting provide live chat software and support software solutions to websites across the globe.
ITC's digital customer engagement platform combines support for web chat with all other digital channels, consolidating them into one interface. Allow customers to connect with you on their channel of choice. CRM Integration and complete transaction history gives agents a 360-degree view of your customers, and features like pre-formatted responses, Skills-Based Routing, and integration with WFM make it easy to provide superior digital customer service.
ITC is a digital customer engagement platform with that consolidates live chat and all digital channels into one interface.
LiveHelp, easy and flexible live chat for your website.
In just one click, web visitors can CHAT with an agent of your customer service, get real time explanation about products or services and have a trusted reference. Live chat solution for customer engagement. Reply to your customers 24/7.
Live chat solution for customer engagement. Reply to your customers 24/7.
Giosg Live Chat offers market leading capabilities to serve your customers in a most efficient way. Take benefit from our intelligent features to increase your sales and engage with your customers. Expand your reach, improve efficiency and make your interactions meaningful for each visitor. Enjoy having these in one easy-to-use platform with a simple swimlane-view.
Live chat with the best user experience for the agents, chat routing, workflow with real-time analytics among other superb features.
Whether you want to have one conversation, or one million, our low-code software and intuitive APIs will make it happen, enabling you to send real-time communications to your customers in a matter of moments. From small businesses, to global enterprises, weve helped thousands of clients expand and enrich their messaging channels, without the headache. Extend existing system capability, build a new platform from scratch, or use our ready-to-go software. With Comapi powering your communications
Comapi is a communications software that offers features such as live chat, SMS, app messaging and push notifications
Stryng is a web-based messaging tool that helps organizations to communicate with clients, share documents, and collaborate on tasks.
Stryng is a web-based messaging tool that helps organizations to communicate with clients, share documents, and collaborate on tasks.
An easy to use Slack integration for chatting with visitors to your site.
An easy to use Slack integration for chatting with visitors to your site.
Smart multi-channel communication platform enabling businesses to communicate with customers via chat, call, IM, or text.
Smart multi-channel communication platform enabling businesses to communicate with customers via chat, call, IM, or text.
ECommerce oriented online chat solution with numerous chat features, visitor tracking, analytics, team management, and more.
ECommerce oriented online chat solution with numerous chat features, visitor tracking, analytics, team management, and more.
Automated AI chatbots and widgets that help businesses connect with customers in a more meaningful way. Our technology helps the business increase their upsell and revenue, build loyalty and increase customer engagement. We help them get on the messaging bandwagon in less than an hour with our deep learning technology platform
Our customers have been able to increase their orders from the new channels and also open new revenue opportunities while embracing the power of messaging, social media.
AI chatbots and widgets that help businesses connect with customers in a more meaningful way.Voice and chat bots for website and social
CafeX Live Assist transforms digital customer experiences in Microsoft Dynamics 365. Visitors to company websites and mobile applications can engage with marketing campaigns, interact with chatbots, start chat sessions with live agents and transition to real-time conversations through voice, video and cobrowsing. What's unique about Live Assist is its tight integration with Dynamics 365, providing agents with a seamless, single-pane-of-glass experience.
Live Assist for Dynamics 365 delivers omnichannel customer engagement with live chat, bots, cobrowse, voice and video communications.
An online platform that helps digital marketing agencies and professional easily create chatbots for Facebook Messenger.
An online platform that helps digital marketing agencies and professional easily create chatbots for Facebook Messenger.
Your Dealership will be powered by an Industry Leading Chat Software
Your Dealership will be powered by an Industry Leading Chat Software
Web-based solution that provides live chat through lead generation, routing, engagement, social media support and more.
Web-based solution that provides live chat through lead generation, routing, engagement, social media support and more.
Smooch is the complete messaging platform for enterprise software makers.
Smooch is the complete messaging platform for enterprise software makers.
Live chat widget which can be used to engage customers even after they leave the site through Facebook Messenger.
Live chat widget which can be used to engage customers even after they leave the site through Facebook Messenger.
Live chat software with automation options so you do not need to have staff available.
Live chat software with automation options so you do not need to have staff available.
The fastest way to help your customers through an intuitive to use live chat that can be placed directly on your website.
The fastest way to help your customers through an intuitive to use live chat that can be placed directly on your website.
Chatkit is the new Pusher service that adds chat to your web and mobile apps.
Chatkit is the new Pusher service that adds chat to your web and mobile apps.
Customers expect efficient support via multiple channels.The wait time for queries to be processed by sales staff, customer service and social media teams can lead to a loss of customers and business. Clickatell Touch is a live chat tool that enables you to unify your response teams across inbound channels for consistent, real-time messaging and on-demand customer service delivery. This scalable live chat solution requires will boost conversions and customer loyalty.
Live omni-channel customer service chat solution that enables you to instantly resolve queries on web, social and mobile.
Cloud based video platform, allowing you and your human team to have a physical presence anywhere.
Cloud based video platform, allowing you and your human team to have a physical presence anywhere.
Consolto offers a plugin that embeds on your website and enables you communicate with your clients as close as possible to being there with them. On top of the trivial chat, videochat and screen sharing, we've built an innovative collaborative map application tailored to travel agents, tour operators, travel guides and hotels.
In addition, for support and sales teams, we provide a 3D model that is shown to your clients and helps them understand exactly what you're talking about.
Consolto offers website communication including chat, videochat, collaborative map, augmented 3D models, scheduling, payments and more
AI-powered messenger tool that is built within Facebook messenger and is specially built keeping the hospitality sector in mind.
AI-powered messenger tool that is built within Facebook messenger and is specially built keeping the hospitality sector in mind.
Chatify is a Live Chat software that helps you easily handle customer enquiries at any level with your team.
Chatify is a Live Chat software that helps you easily handle customer enquiries at any level with your team.
Business conversation hub, connecting business to customers, employees & processes through smart instant messaging conversations.
Business conversation hub, connecting business to customers, employees & processes through smart instant messaging conversations.
POP is the fastest-growing all-in-one Messenger marketing platform. The future is private. Chat marketing is instant, interactive and has high engagement rates. Our mission is to help people start conversations that grow their business.
Since 2016, we have been enabling people to reach their audience directly through chat. Our self-serve platform enables people to set up messaging campaigns in minutes.
POP is the all-in-one Messenger marketing platform. We help people start conversations that grow their business.
Deploy Qonvo in minutes to start chatting with your customers via WebChat, SMS, Messaging Apps and Social Media. Your team can easily respond to customers via the Qonvo mobile apps, regardless of which messaging channel your customers use to reach you. Qonvo provides customer messaging that's as easy as texting your friends and family.
You shouldn't have to pay to talk with your customers. Your next customer is on your website right now - install Qonvo for free and go say hello.
Grow your business with one conversation at a time.
Customer support system that helps track your website and visitor's statistics.
Customer support system that helps track your website and visitor's statistics.
Provide real-time customer support and visitor communication directly on your site.
Provide real-time customer support and visitor communication directly on your site.
Live Chat Software for sales and support that integrates with Gmail and Google Talk
Live Chat Software for sales and support that integrates with Gmail and Google Talk
Live chat software for business sites. Real-time monitoring of visitors to your site.
Live chat software for business sites. Real-time monitoring of visitors to your site.
Customer service software that combines the accessibility of live chat support, with the indexing capabilities of a knowlegebase.
Customer service software that combines the accessibility of live chat support, with the indexing capabilities of a knowlegebase.
Live chat solution for small businesses and entrepreneurs that works on smartphones, android and ios devices...
Live chat solution for small businesses and entrepreneurs that works on smartphones, android and ios devices...
Cloud End-to-end Interactive Network Solution, Live800 with multiple messaging platforms integration allows you to dig out more potential clients, cut down operational costs, increase the working efficiency.
Efficient customer support assistant, serve millions of clients for 13 years.
Live chat solution with offline message management, customization, archives, and internal chat for customer support.
Live chat solution with offline message management, customization, archives, and internal chat for customer support.
Kopersgids voor Live chat software
Inhoudsopgave
Wat is live chat software?
Live chat software vergroot de klantenondersteuning, leadgeneratie en klantenbetrokkenheid door bedrijven in staat te stellen in realtime met klanten te communiceren via een chatgebaseerde gespreks-UI (user-interface).
Er zijn twee soorten live chat systemen:
- Widgets: gespreksinterfaces die kunnen worden geïntegreerd in bestaande websites.
- Standalone-oplossingen: softwareoplossingen die een breder scala aan functies omvatten, zoals het volgen van interacties en het bijhouden van responsratio's en conversiepercentages.
De voordelen van live chat programma's
- Verbeterde verkoopconversies: live chat software versnelt het verkoopproces doordat vragen van klanten met betrekking tot een product of dienst in realtime worden behandeld, wat zich vertaalt in een snellere afrekening en een hoger verkoopvolume.
- Lagere kosten voor klantenondersteuning: traditionele methoden van klantenondersteuning via telefoon en e-mail blijken vaak duur en inefficiënt, omdat vertegenwoordigers slechts één klantvraag per keer kunnen behandelen. Live chat programma's stellen vertegenwoordigers in staat om te reageren op meerdere vragen tegelijk.
- Inspiratie voor nieuwe producten en diensten: in dit tijdperk van hevige concurrentie en veranderende behoeften van klanten, moeten kleine bedrijven voortdurend nieuwe innovaties, ideeën en verbeterpunten in de gaten houden. Een live chat programma biedt bedrijven een logboek met vragen, klachten, verzoeken en suggesties van klanten, dat geanalyseerd kan worden om op nieuwe ideeën voor hun producten en diensten te komen.
Algemene functies van live chat software
- Aangepaste branding: het in staat stellen van gebruikers om business branding in te bedden in de chat-interface door het aanpassen van verschillende items, zoals pop-ups en een chat-knop.
- Realtime chat: het mogelijk maken van realtime chatsessies tussen vertegenwoordigers en klanten.
- Offline formulier: het vastleggen van vragen op de chat-interface als een klant buiten kantooruren contact wil opnemen. Deze vragen worden voor follow-up doorgestuurd naar de inboxen van de vertegenwoordigers.
- Proactieve chat: het in staat stellen van agenten om chatsessies met online klanten te initiëren via een regelgebaseerde engine die vertegenwoordigers waarschuwt als een online klant hulp nodig heeft.
- Doorsturen/routering: het doorsturen van een klantvraag naar andere beschikbare vertegenwoordigers als de oorspronkelijke vertegenwoordiger niet in staat is om binnen een bepaalde tijd te reageren.
Overwegingen bij de aankoop van een live chat programma
- Mobiel-responsieve interface: om optimaal gebruik te maken van een live chat programma voor verkoop en klantenondersteuning, kunnen bedrijven het zich niet veroorloven om de klanten die smartphones gebruiken te missen. Zonder een mobiel-responsieve interface, moeten klanten hun laptop of desktop gebruiken om toegang te krijgen tot de live chat-ondersteuning.
- Externe integraties: kleine bedrijven maken gebruik van een aantal klantgerichte oplossingen op het gebied van verkoop, CRM, marketing en klantenondersteuning. Aangezien bij elk van deze oplossingen sprake is van interactie met de klant, kan de integratie van live chat software helpen om de betrokkenheid bij elk van deze oplossingen te verbeteren. Een e-mailmarketingintegratie met live chat software stelt gebruikers bijvoorbeeld in staat om een live chat-knop in de body van de e-mail in te bouwen, waardoor mensen direct vanuit de e-mail een sms-gesprek kunnen starten. Ook stelt integratie van live chat software met een content management systeem gebruikers in staat om een live chat-knop toe te voegen aan hun website.
Belangrijke trends op het gebied van live chat software
- Bedrijven zijn op zoek naar nieuwe manieren om de prestaties van vertegenwoordigers te monitoren: vertegenwoordigers die contact hebben met klanten zijn de hoeksteen van klantgerichte teams. Daarom zijn bedrijven op zoek naar nieuwe en effectievere methoden om de prestaties van vertegenwoordigers te meten. Volgens een Capterra-rapport over trends op het gebied van klantenservice, bewegen bedrijven in de richting van "draagbare beoordelingen van klantenservicevertegenwoordigers". Kleine bedrijven dienen producten te evalueren die analytische functies bevatten die specifiek zijn voor de prestaties van agenten.
- Chatbot integratie met live chat software is de volgende grote ontwikkeling: chatbots zijn gespreksinterfaces die zijn gebouwd op platforms voor machine learning en kunstmatige intelligentie. Live chat software, wanneer geïntegreerd met chatbot, stelt gebruikers in staat om basisvragen van klanten te beantwoorden zonder tussenkomst van een live chatagent, waardoor de beschikbaarheid wordt verbeterd en de kosten worden verminderd.