185 resultaten
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Efecte ITSM allows your services, people, and assets to easily be consolidated and managed from one solution.
Efecte makes work seamless across different practices through a single-platform approach without independent modules. Efecte ITSM is a proven and easy-to-use tool for digitizing all IT practices allowing services, people, and assets to be consolidated and managed from one solution. We pride ourselves in producing modern solutions; and were the first ITSM tool provider to receive Serview CERTIFIEDTOOL certification for all 19 ITIL4 practices and associated processes.
Efecte makes work seamless across different practices through a single-platform approach without independent modules. Efecte ITSM is a proven and easy-to-use tool for digitizing all IT practices...
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
Provides integrated IT solutions to empower corporations and enterprises.
Provides integrated IT solutions to empower corporations and enterprises.
Provides integrated IT solutions to empower corporations and enterprises.
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
Rezolve.ai brings AI-powered Service Desk to MS Teams using unique Knowledge, Task & Process skills, improving employee productivity.
Upgrade your service desk's capabilities from just tracking, monitoring or managing to Auto-resolving!
Rezolve.ai brings to bear the power of conversational AI to give your employees a frictionless service Desk experience at MS Teams.
Now "Auto-resolve" most of the level 1 and 2 issues facing your employees within 10 to 15 seconds - and stop the unnecessary back-and-forth and unproductive hours.
Using Rezolve.ai's unique Knowledge, Task & Process skills, automate your Service Desk.
Upgrade your service desk's capabilities from just tracking, monitoring or managing to Auto-resolving!
Rezolve.ai brings to bear the power of conversational AI to give your employees a frictionless...
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
The orchestration platform for Planned Change, Disaster Recovery and Service Recovery enabling you to meet your Operational Resilience.
ICEFLO is a cloud-based platform that helps teams meet operational resilience objectives across planned change, disaster and service recovery. Enabling effective planning, stress testing, orchestration, audits of business and technology events. Replace spreadsheet runbooks, emails, text messages, conference calls and management "war rooms" with an OpRes solution you can trust. ICEFLO is ISO27001 certified. Clients include IBM, Lloyds Banking Group, ABN Amro, NatWest and First Abu Dhabi Bank.
ICEFLO is a cloud-based platform that helps teams meet operational resilience objectives across planned change, disaster and service recovery. Enabling effective planning, stress testing, orchestratio...
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
Gives you out-of-the-box processes for incident management, self service, and inventory tracking for your help desk.
Remedyforce is everything you need in an IT help desk, without the hassle of hardware. With IT service management best practices built right in, Remedyforce automates your service desk processes. Build and manage your help desk with the experience of thousands of customers and without the pain of programming custom scripts. We built Remedyforce on Force.com, the industry's leading platform for SaaS applications (trusted by more than 92,000 organizations today).
Remedyforce is everything you need in an IT help desk, without the hassle of hardware. With IT service management best practices built right in, Remedyforce automates your service desk processes....
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
Online test case management tools allowing QA teams to manage their test plans, requirements, test cases and test runs with ease.
TestLodge is an online test case management tool designed to be far simpler than traditional software by only providing the essentials to get the job done well. The system focuses on helping you create your test plans, input your requirements, create and manage your test suites and cases along with allowing you to easily perform multiple test runs and generate reports.
TestLodge is an online test case management tool designed to be far simpler than traditional software by only providing the essentials to get the job done well. The system focuses on helping you...
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
Flexible Service Desk solution that allows for effective incident, problem, change, SLA management from an intuitive interface.
SupportDesk ITSM provides organisations with a scalable IT Service Management system for streamlining support processes such as Incident, Problem, Request, Change and SLA Management. This feature-rich solution is available in the Cloud or On-Site, and offers a full reporting suite, configurable knowledgebase, email integration, drag and drop dashboards much more. The software's flexibility means that SupportDesk ITSM can be easily evolved as business requirements develop.
SupportDesk ITSM provides organisations with a scalable IT Service Management system for streamlining support processes such as Incident, Problem, Request, Change and SLA Management. This feature-rich...
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
Incident management system that ensures rock-solid-reliability. Never miss critical alerts from monitoring tools and teams.
OnPage is the industry leading Secure Incident Management System with its unique ALERT-UNTIL-READ technology. HIPAA secure, built around the incident resolution life-cycle, the platform enables organizations to automate the incident notification process from inception till resolution to mitigate human errors and reduce MTTR, while allowing secure team collaboration.
OnPages Escalation policies, Redundancies, and scheduling algorithms ensure that a critical message is never missed.
OnPage is the industry leading Secure Incident Management System with its unique ALERT-UNTIL-READ technology. HIPAA secure, built around the incident resolution life-cycle, the platform enables...
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
Software de mesa de ayuda con énfasis en los mejores conceptos de usabilidad, brindando mayor agilidad y organización en la gestión.
Milldesk es un software completo que reúne las mejores funciones de mesa de ayuda y mesa de servicio. Es un sistema de soporte técnico alineado con las mejores prácticas de ITIL y creado con énfasis en los mejores conceptos de usabilidad, brindando mayor agilidad y organización en la gestión de tickets.
La herramienta de servicio al cliente de Milldesk Software ofrece funciones como flujo de trabajo, gestión de activos de TI, gestión de incidentes, gestión de problemas, gestión de cambios y más.
Milldesk es un software completo que reúne las mejores funciones de mesa de ayuda y mesa de servicio. Es un sistema de soporte técnico alineado con las mejores prácticas de ITIL y creado con énfasis...
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
Cloud-based RMM software for patch management, endpoint management, remote desktop, IT asset management made for MSPs and IT admins
Action1 RMM is a fast and powerful cloud-based Remote Monitoring & Management (RMM) solution created for MSPs and IT professionals to manage endpoints, comply with security standards, and support remote end-users. The cloud-based platform enables automatic patch management, remote desktop access, software deployment and distribution, IT asset inventory, network monitoring, reporting, and more.
Action1 RMM is Free Forever for up to 50 endpoints, and it includes all the paid version features.
Action1 RMM is a fast and powerful cloud-based Remote Monitoring & Management (RMM) solution created for MSPs and IT professionals to manage endpoints, comply with security standards, and support...
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
Centralized IT management platform that includes remote monitoring, patch management, and more.
Centralized IT management platform that includes remote monitoring, patch management, and more.
Centralized IT management platform that includes remote monitoring, patch management, and more.
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
Forethought connects to your current helpdesk and creates a better customer experience by helping agents give accurate responses.
Forethought improves the overall customer and agent experience by connecting to your existing help desk and answering incoming support tickets faster and more accurately.
Forethought understands customer sentiment. Instead of navigating a clunky chatbot or getting passed from agent to agent, customers using Agatha get an immediate, accurate, natural answer to their question or routed to the customer agent that is best suited to help their specific needs, resulting in higher CSAT and lower support costs.
Forethought improves the overall customer and agent experience by connecting to your existing help desk and answering incoming support tickets faster and more accurately.
Forethought understands...
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
Helpdesk / IT Service Management software. Document and resolve daily incidents and requests in the most efficient way possible.
Built from the ground up on ITIL best practices and pre-configured for immediate usage, Octopus is a very user-friendly, accessible and constantly evolving application, ideal for small / mid-sized IT depts.
Features include incident, service request, problem, change and event management, SLA and automated escalation, CMDB and automated inventory, web portal with custom forms, email notifications for all important events and advanced reporting.
Octopus is supported by a unique service package.
Built from the ground up on ITIL best practices and pre-configured for immediate usage, Octopus is a very user-friendly, accessible and constantly evolving application, ideal for small / mid-sized IT...
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
vFire is an Enterprise level IT Service Management Software tool developed by Alemba.
Alemba develops vFire, an Enterprise Service Management application that combines user-focused design philosophy with robust out-of-the-box functionality. Backed by a quarter of a century of heritage, Alembas specialist Service Management software is trusted by a large number of Enterprise-scale organizations across the globe.
Alemba develops vFire, an Enterprise Service Management application that combines user-focused design philosophy with robust out-of-the-box functionality. Backed by a quarter of a century of...
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
Next Generation IT Automation & Orchestration Platform - A force multiplier for IT and security operations
Recently named by Gartner as a 2016 Cool Vendor, Ayehu helps IT and Security professionals to identify and resolve critical incidents, simplify complex workflows and maintain greater control over IT infrastructure through automation. Ayehu automation & orchestration solutions have been deployed by major enterprises worldwide and currently support thousands of IT processes across the globe.
Recently named by Gartner as a 2016 Cool Vendor, Ayehu helps IT and Security professionals to identify and resolve critical incidents, simplify complex workflows and maintain greater control over IT...
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
ServiceDesk Plus MSP is een voor ITIL geschikte servicedesk voor managed service providers met functies die zijn ontworpen op basis van best practices van ITSM.
ServiceDesk Plus MSP is webgebaseerde, voor ITIL geschikte helpdesksoftware die speciaal is ontworpen voor managed service providers. Deze alles-in-één ITSM-oplossing biedt een uitgebreide servicedesk met een gestroomlijnd ticketingsysteem; gecentraliseerde functies voor accountbeheer; ingebouwde modules voor het beheer van IT-middelen, problemen en veranderingen; besturing op afstand; geavanceerde rapportage en analyse; naadloze integraties met native en externe toepassingen; en nog veel meer.
ServiceDesk Plus MSP is webgebaseerde, voor ITIL geschikte helpdesksoftware die speciaal is ontworpen voor managed service providers. Deze alles-in-één ITSM-oplossing biedt een uitgebreide servicedesk...
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
Youzer is krachtige online software die bedrijven helpt om de IT-accounts en activa van hun werknemers te beheren.
Met Youzer beheer je alle accounts, de software- en hardwareactiva vanuit één gecentraliseerde tool voor IT, HR en managers. Volg in realtime het gebruik van de activa voor al je werknemers van onboarding tot offboarding en optimaliseer de kosten voor je bedrijf. Beïnvloed, creëer, deactiveer en bescherm je IT- en non-IT-activa.
Met Youzer beheer je alle accounts, de software- en hardwareactiva vanuit één gecentraliseerde tool voor IT, HR en managers. Volg in realtime het gebruik van de activa voor al je werknemers van...
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
Intelligent platform voor servicebeheer om het leveren van service te versnellen en te zorgen voor tevreden klanten.
De service van bpm'online is een cloudapplicatie met kant-en-klare processen voor servicebeheer over de gehele cyclus.
De beste keuze voor middelgrote en grote bedrijven die service van hoge kwaliteit willen bieden over meerdere communicatiekanalen.
De uitgebreide verzameling kant-en-klare processen maken het mogelijk om klantverzoeken te beheren en servicetaken te automatiseren door vooraf gedefinieerde processen te volgen voor uitstekende klantenservice.
De service van bpm'online is een cloudapplicatie met kant-en-klare processen voor servicebeheer over de gehele cyclus.
De beste keuze voor middelgrote en grote bedrijven die service van hoge...
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
The world's most advanced best practice based IT service management software solution.
Axios Systems is the world's leading provider of best practice IT Service Management (ITSM) solutions. Our assyst ITSM software, fully aligned to all ITIL processes, continually delivers business value to organizations worldwide. Our Service Catalogue product quickly and efficiently helps organizations manage their service hierarchy, with little resource required and gives end-to-end lifecycle management of services.
Axios Systems is the world's leading provider of best practice IT Service Management (ITSM) solutions. Our assyst ITSM software, fully aligned to all ITIL processes, continually delivers business...
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data.
Are you are looking for IT HelpDesk, Customer Service, CRM, Support, Trouble Ticket, Issue Tracking or Bug Tracking software? Manage all your company communications from a single point, provide outstanding support to your customers AND save money. Feature rich and affordable, versaSRS has all the features your business needs: knowledge base, customer self service, contracts management, integrated CRM, asset management, and much, much more.
Are you are looking for IT HelpDesk, Customer Service, CRM, Support, Trouble Ticket, Issue Tracking or Bug Tracking software? Manage all your company communications from a single point, provide...
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
Clientele ITSM offers a wide array of possibilities for every service organization. Start optimizing your work processes today.
IT Service Management has evolved over the years to become infinitely more customer-centric, service-focused and automated. Your employees and customers rely on you to deliver the services that allow them to get their jobs done in the most effective way. Todays ITSM software should deliver end-to-end services effectively across the enterprise and automate, standardize and improve processes. These are exactly the type of services Clientele ITSM has to offer. Contact your Sales-rep today!
IT Service Management has evolved over the years to become infinitely more customer-centric, service-focused and automated. Your employees and customers rely on you to deliver the services that allow...
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
Unsilo your ServiceNow data. Automate data extraction for analytics, migrations and backups, and extend service workflows to partners.
Perspectium eliminates data and process silos by getting service information to the right place at the right time. Our always-current integration solutions for ServiceNow automate data transfers for analytics, backup/restore, migrations, or archiving, and extend ServiceNow workflows to other key applications or external service providers. Best of all, the solutions are managed services that provide security, scalability and performance without consuming valuable developer resources.
Perspectium eliminates data and process silos by getting service information to the right place at the right time. Our always-current integration solutions for ServiceNow automate data transfers for...
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
ServiceWise is the comprehensive internal help desk and IT service management solution, whatever your business processes may be.
TechExcel ServiceWise is a configurable and scalable software suite for help desk management and IT service management.
ServiceWise helps automate and streamline IT help desk activities with configurable workflows, process approvals, email integration, IT project management, and integrated knowledge management. The powerful features and the ease of maintenance make ServiceWise a powerful solution for growing IT service organizations.
TechExcel ServiceWise is a configurable and scalable software suite for help desk management and IT service management.
ServiceWise helps automate and streamline IT help desk activities with...
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
Cloud-based critical event and notification tool that helps businesses send mass alerts, take poll and track responses.
MIR3 from OnSolve makes it easy to send important mass notifications or alerts to any number of people at once, allowing for immediate, individual responses with an automatic audit trail. For many of the worlds largest brands, MIR3 has become invaluable for providing notifications when man-made or natural disasters occur, key segments of the supply chain are interrupted, product recalls are required, IT systems are unavailable and much more.
MIR3 from OnSolve makes it easy to send important mass notifications or alerts to any number of people at once, allowing for immediate, individual responses with an automatic audit trail. For many of...
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
Cloud-based and on-premise solution that helps manage and automate processes for help desk, service desk and service management.
Cloud-based and on-premise solution that helps manage and automate processes for help desk, service desk and service management.
Cloud-based and on-premise solution that helps manage and automate processes for help desk, service desk and service management.
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
Total operation management tool for IT companies.
A cloud base Professional Services Automation (PSA) tool for small and mid-size MSPs and IT services companies. IT Pro Dashboard has all the features you need to effectively manage your IT business. Designed by an IT company for IT companies, IT Pro Dashboard provides all the tools necessary to achieve maximum profitability and efficiency. Review all of your company's activities in real time, you can stay fully informed of staff productivity, service tickets and billing.
A cloud base Professional Services Automation (PSA) tool for small and mid-size MSPs and IT services companies. IT Pro Dashboard has all the features you need to effectively manage your IT business. ...
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
Allows you to automatically create a dynamic knowledge base and provide access to it via the corporate website or intranet.
Allows you to automatically create a dynamic knowledge base and provide access to it via the corporate website or intranet. HelpdeskAdvanced is a Service Desk solution, based on the principle of process automation, supporting the different strategic scenarios of service governance through the automation and enhanced configurability of IT and Business processes.
Allows you to automatically create a dynamic knowledge base and provide access to it via the corporate website or intranet. HelpdeskAdvanced is a Service Desk solution, based on the principle of...
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
SevOne provides the world's fastest, most scalable performance monitoring platform to the world's most connected companies.
SevOne provides the comprehensive, flexible, and scalable network and infrastructure management capabilities that large organizations need to make smooth transitions from physical to virtual networking environments. Its cloud-based SevOne Data Platform simplifies the extraction, enrichment and analysis of network and machine data from across multi-vendor environments several pre-built solutions based designed to solve SD-WAN, SDN, NFV and enterprise Wi-Fi challenges.
SevOne provides the comprehensive, flexible, and scalable network and infrastructure management capabilities that large organizations need to make smooth transitions from physical to virtual...
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
IT Asset Management, Software Asset Management. Software Deployment, Service Desk, Mobile Device management in a single suite
Discover, Organise and Manage all you IT assets from a single solution. A complete view of all your IT and non IT assets giving with the benefit of integrated modules covering the entire lifecycle. Optimise Software Assets, ensure license compliance, remote management and effective software, patch and OS deployment all supported through a complete Service Desk.
Discover, Organise and Manage all you IT assets from a single solution. A complete view of all your IT and non IT assets giving with the benefit of integrated modules covering the entire lifecycle....
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
Halp is een oplossing voor conversatietickets voor moderne interne operationele teams om verzoeken van Slack gemakkelijk toe te wijzen, te prioriteren, te volgen en te beantwoorden.
Halp is een oplossing voor conversatietickets voor moderne interne operationele teams om verzoeken van Slack toe te wijzen, te prioriteren, te volgen en te beantwoorden in een op berichten gebaseerde interface. Bedrijven die Halp gebruiken, profiteren van snellere responstijden, productievere operationele ondersteuningsteams en meer tevreden werknemers.
Halp functioneert als een op zichzelf staand ticketingsysteem of kan rechtstreeks worden geïntegreerd met Zendesk, Jira, ServiceNow en andere oudere ticketingsystemen.
Halp is een oplossing voor conversatietickets voor moderne interne operationele teams om verzoeken van Slack toe te wijzen, te prioriteren, te volgen en te beantwoorden in een op berichten gebaseerde...
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
A first class customer success platform for MSPs. Centralize communication, automate tasks and accelerate ticket response times.
For your MSP to scale while maintaining margins, you need more than a user portal. DeskDirector's robust platform enables MSPs to centralize all client communication, automate repetitive tasks, accelerate ticket responses, give enhanced visibility to dispatchers, guide techs, and provide more in-depth analytics to clients, all from one platform.
For your MSP to scale while maintaining margins, you need more than a user portal. DeskDirector's robust platform enables MSPs to centralize all client communication, automate repetitive tasks,...
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
Service Management platform for ITSM functions, based on best practices
Software for Service Management based on best practices, which mainly supports the ITSM or Customer Service Center function, from the initial contact to the closure of the service, helping to control service times and user satisfaction.
Pink Elephant Certified Openser and National Award Winner for Innovation.
Variety of functions such as:
Workflows
Ticket Console
Dashboard
Activity and Task Log
Notification and Escalation
Software for Service Management based on best practices, which mainly supports the ITSM or Customer Service Center function, from the initial contact to the closure of the service, helping to control...
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
Enterprise solution for: IT Network Monitoring, Log & Data Management and IT Asset Management. Available on premise, on cloud and SaaS.
i-Vertix is a flexible and modular enterprise solution that aims to simplify the management of the customers' IT infrastructure through one single tool. i-Vertix offers simple to use, efficient and customisable solutions for IT Networking Monitoring & Management, IT Application Management, Network Configuration Backup, End User Monitoring, Log & Data Management, IT Asset Management & Inventory.
i-Vertix is a flexible and modular enterprise solution that aims to simplify the management of the customers' IT infrastructure through one single tool. i-Vertix offers simple to use, efficient and...
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
SpiceCSM is a cloud based integration & automation platform making it easy to connect disparate systems, and automating manual tasks.
SpiceCSM is the leading platform for creating a digital ecosystem that connects disparate systems, people, and processes, and orchestrates interactions to greatly enhance the user experience and better leverage existing infrastructure. Combining a powerful integration platform, robust business rules and work-flow engines, intelligent robotic process automation, and a unified interface with dashboard and analytics, SpiceCSM allows organizations unparalleled capabilities to innovate and transform.
SpiceCSM is the leading platform for creating a digital ecosystem that connects disparate systems, people, and processes, and orchestrates interactions to greatly enhance the user experience and...
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software.
ServiceTonic is a powerful and easy-to-manage solution for any company that needs to automate services without programming skills. ServiceTonic is a Spanish based company, founded in 2009 and rapidly enlarged its operations globally in more than 14 countries with strategic partners through all markets: Service Providers, finance, government, industry, consulting,etc. ServiceTonic brings IT Service Management, Customer Service and Enterprise Service Management to all range of customers. From sma
ServiceTonic is a powerful and easy-to-manage solution for any company that needs to automate services without programming skills. ServiceTonic is a Spanish based company, founded in 2009 and rapidly...
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
SaaS / on-site service desk software for ticket logging, tracking, reporting. Solutions for multiple business areas.
House-onthe-Hill is a powerful, flexible and cost-friendly service desk software tool enabling the provision of excellent service management and customer support, across multiple business areas. Features include: Network and discovery tool + Software Licence Manager, Self-service web Customer portal, Email Integration, Intuitive report designer with 100+ pre-configured reports, KPI Monitor, drag n drop dashboard designer, Mobile app, KnowledgeBase, SLA Management, CRM, and more!
House-onthe-Hill is a powerful, flexible and cost-friendly service desk software tool enabling the provision of excellent service management and customer support, across multiple business areas....
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
A codeless, user-friendly, and affordable ITIL-based service management platform. Provide visibility to IT stakeholders and end users.
An ITIL-based help desk platform enabling organizations to efficiently manage incidents, requests, issues, and tickets. Self-service, knowledge, email integration, auto-routing, alerts, and more. Scalable, affordable for small & mid-size organizations (SMBs), global enterprises, government Defense. Cost effective with free end users; flexible delivery on-premises or cloud; easy to administer without developers; highly configurable, codeless automation; deploy quickly with out-of-box functions.
An ITIL-based help desk platform enabling organizations to efficiently manage incidents, requests, issues, and tickets. Self-service, knowledge, email integration, auto-routing, alerts, and more....
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
Web enabled Windows based help desk software with advanced workflow design and email integration.
HelpMaster is designed for use in helpdesk, service desk, complaints management, facilities management, business processes tracking, request fulfillment & management, workflow automation, email response management & web self-service. Businesses looking for a solution that can be aligned with the principles of ITIL will find HelpMaster an intelligently designed & powerful tool. With thousands of users around the world, HelpMaster is the most flexibile, template helpesk system on the market.
HelpMaster is designed for use in helpdesk, service desk, complaints management, facilities management, business processes tracking, request fulfillment & management, workflow automation, email...
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
On-premise and SaaS solution that allows businesses to streamline IT operations via incident management, issue detection, and more.
iET ITSM is fully integrated, highly configurable, built to scale and designed to meet any organizations needs. With additional modules for smartphone accessibility, phone system integration, and software asset management, iET Solutions offers a complete package for service management.
iET ITSM is fully integrated, highly configurable, built to scale and designed to meet any organizations needs. With additional modules for smartphone accessibility, phone system integration, and...
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
ITSM solution that integrates asset management, task scheduling, ticketing, and more.
ITSM solution that integrates asset management, task scheduling, ticketing, and more.
ITSM solution that integrates asset management, task scheduling, ticketing, and more.
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
An Enterprise configurable and ready to use ITSM software deployed on cloud infrastructure.
An Enterprise configurable and ready to use ITSM software deployed on cloud infrastructure.
An Enterprise configurable and ready to use ITSM software deployed on cloud infrastructure.
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
ky2help® in combination with the personal 360 degree service by the manufacturer, that's unique!
ky2help is an intuitive all-in-one software for IT & Enterprise Service Management. The standard software is Serview certified and offers ITIL processes out-of-the-box. In addition, ky2help has the simplicity and flexibility it needs to deliver processes to all business units in the shortest possible time. ky2help is arbitrarily scalable and very easy to integrate into your system landscape. You benefit from a short implementation time and low maintenance.
ky2help is an intuitive all-in-one software for IT & Enterprise Service Management. The standard software is Serview certified and offers ITIL processes out-of-the-box. In addition, ky2help has the...
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
Get notified when Public Cloud Incidents Impact Your Business with sendQuick onCloud - SaaS-based Incident Notification Management
Do you still need to manage your systems after migrating to the Cloud?
When using Cloud providers, companies need to ensure the infrastructure and services always remain online and working. You need to manage the Unknown > The Known
sendQuick Cloud is a systems availability monitoring and notification management platform for the cloud.
It works with public cloud services to monitor systems, applications, services and network and flags up issues to your staff on duty.
Do you still need to manage your systems after migrating to the Cloud?
When using Cloud providers, companies need to ensure the infrastructure and services always remain online and working. You need...
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
A software packet for the management of the help desk system which thanks to its functions simplifies request management
A software packet for the management of the help desk system which thanks to its functions simplifies request management
A software packet for the management of the help desk system which thanks to its functions simplifies request management
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
Gives your staff access to everything they need to manage your IT Helpdesk - in one easy to deploy package.
Gives your staff access to everything they need to manage your IT Helpdesk - in one easy to deploy package.
Gives your staff access to everything they need to manage your IT Helpdesk - in one easy to deploy package.
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
Innovative, online change management software for complete change control in an automated, simple to use system.
IntaChange Enterprise is the innovative web-based change management software that is ideal for any industry. It lets managers control complex IT and business processes by administering all change requests from a central point. IntaChange is totally secure and ensures that accurate records are kept with full audit trails for regulatory compliance.
IntaChange Enterprise is the innovative web-based change management software that is ideal for any industry. It lets managers control complex IT and business processes by administering all change...
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
Specifically designed for internal IT Service Management taking it beyond ITIL and into the real world.
Specifically designed for internal IT Service Management. Includes all the features of sitehelpdesk plus the practical application of the ITIL recommendations.
Specifically designed for internal IT Service Management. Includes all the features of sitehelpdesk plus the practical application of the ITIL recommendations.
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
.Biz
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An integrated suite of tools for IT service management based on Microsoft .NET technology and ITIL best practices.
An integrated suite of tools for IT service management based on Microsoft .NET technology and ITIL best practices.
An integrated suite of tools for IT service management based on Microsoft .NET technology and ITIL best practices.
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
BigPanda Event Correlation and Automation, powered by AIOps
BigPanda’s platform for Event Correlation and Automation, powered by AIOps, keeps businesses running with AI that transforms IT data into insight and action. BigPanda helps organizations take a giant step towards Autonomous IT Operations by turning IT noise into insights and manual tasks into automated actions.
Without BigPanda, IT Ops teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments.
BigPanda’s platform for Event Correlation and Automation, powered by AIOps, keeps businesses running with AI that transforms IT data into insight and action. BigPanda helps organizations take a giant...
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
ITIL compatible cloud IT process automation and service desk software for service businesses with up to 30 employees.
ITIL compatible cloud IT process automation and service desk software for service businesses with up to 30 employees.
ITIL compatible cloud IT process automation and service desk software for service businesses with up to 30 employees.
Functies
- Veranderingsbeheer
- Configuratiebeheer
- Incidentenbeheer
- Probleembeheer
- Releasebeheer
- Contract- en licentiebeheer
Kopersgids voor ITSM-software (IT-service management)
Inhoudsopgave
Wat is ITSM-software?
ITSM-software helpt bij het beheer van interne en externe IT-ondersteuning. Deze ITSM-tools helpen zowel IT-teams binnen organisaties als MSP's (Managed Service Providers) bij het plannen, ontwerpen, ontwikkelen, bewaken en ondersteunen van de continue levering van IT-diensten. ITSM-software omvat bijna alle aspecten van IT-management, waaronder software release en deployment management, incident management, bug tracking, ticketing, change management en kennismanagement.
De voordelen van ITSM-software
- Verbeterde operationele efficiëntie: een van de belangrijkste functies van ITSM-software is de standaardisatie van IT-praktijken, waardoor gebruikers een beleid kunnen opstellen dat een gereguleerde en veilige IT-omgeving binnen hun organisatie mogelijk maakt. Dit beschermt de organisatie tegen zowel interne als externe gegevensbedreigingen en verhoogt de productiviteit via een optimaal gebruik van digitale middelen.
- Verbeterde klantenservice: effectief gebruik van ITSM-software vermindert de reactietijd van klanten door ondersteuningsteams te helpen best practices te volgen en tegelijkertijd klanten te helpen. Managers kunnen dergelijke ITSM-tools gebruiken om hun klantproblemen op te sporen en de beste beschikbare middelen te identificeren om ze op te lossen.
- Verminderde stilstandtijd door het voorkomen van incidenten: voorspellende analysemodules binnen ITSM-software helpen IT-teams bij het identificeren van mogelijke problemen voordat deze zich voordoen. Realtime monitoring van netwerken en hardwarecomponenten, evenals kwetsbaarheidsanalyse, helpt organisaties de nodige maatregelen uit te voeren om schade te voorkomen of te minimaliseren. Organisaties kunnen de hulp van ITSM-oplossingen inroepen om zich voor te bereiden op grote inspanningen op het gebied van probleempreventie, waardoor de totale stilstandtijd wordt verminderd.
Algemene functies van ITSM-tools
- Verandermanagement: het volgen, bewaken en beheren van alle veranderingen/transities in IT-services.
- Incidentbeheer: het helpen van ondersteuningsteams bij het identificeren, oplossen en herstellen van ongeplande onderbrekingen van de dienstverlening.
- Probleemoplossing: het identificeren en oplossen van de onderliggende oorzaak van incidenten en het voorkomen van toekomstige incidenten.
- Configuratiebeheer: het bewaken en onderhouden van configuraties van IT-componenten (bijv. servers, routers, switcher-configuratie-informatie, software) en het ervoor zorgen dat alle apparaten met dezelfde versie en configuratie-instellingen werken.
- Selfserviceportal: het gebruiken van een platform waarmee eindgebruikers de IT-beheerders kunnen bereiken en tickets kunnen indienen, hun klachtenstatus kunnen volgen en nog veel meer.
- Contract-/licentiebeheer: het volgen en bewaken van contracten/licenties die zijn toegewezen aan product- of serviceaanbiedingen om aan de eisen te blijven voldoen.
Overwegingen bij de aankoop van ITSM-tools
- Integratie met bestaande systemen: ITSM-software moet alle softwareoplossingen, netwerken en apparatuur binnen een organisatie monitoren, waarbij de software gegevens uit alle onderling verbonden toepassingen in realtime moet halen. Dit wordt over het algemeen bereikt door de mogelijkheid om te integreren met andere bedrijfstoepassingen, waardoor ITSM-software de gezondheid van alle systemen kan bewaken. Alvorens een aankoop te doen, moeten de kopers van software het vermogen van ITSM-systemen om te integreren met hun bestaande toepassingen en infrastructuur beoordelen om ervoor te zorgen dat de software toegang kan krijgen tot de vereiste gegevens.
- Totale eigendomskosten: de markt is verzadigd met honderden ITSM-tools en een directe vergelijking is moeilijk te maken, zowel door het aantal beschikbare oplossingen als door de manier waarop deze verschillen. Na het samenstellen van een shortlist van software die aan hun specifieke behoeften voldoet, dienen softwarekopers de prijsmodellen zorgvuldig te evalueren en zich ervan verzekeren dat er geen verborgen kosten zijn en/of dat de uiteindelijke prijs de eventuele kosten voor extra inzet, modules, capaciteit, gegevensopslag, verwerking en integratie omvat.
Belangrijke trends op het gebied van ITSM-software
- Chatbots zullen het servicemanagement veranderen: chatbots kunnen snel reageren op vragen van klanten zonder menselijke tussenkomst. Volgens een Capterra-onderzoek kunnen kleine bedrijven aanzienlijke operationele en kostenvoordelen behalen door het implementeren van gesprekschatbots. De komende jaren zullen chatbots beginnen met het leveren van basisondersteuning via ITSM-oplossingen aan klanten en medewerkers, terwijl ze gebruikmaken van geavanceerde tools, zoals slim zoeken, slimme e-mails en slim ticketing.
- Voorspellende klantenservice: machine learning en kunstmatige intelligentie (AI) zullen de komende jaren innovatieve toepassingen bieden op het gebied van servicemanagement. Grote vooruitgang op het gebied van virtuele persoonlijke assistenten, aanbevelingsmotoren en fysieke apparaten, zoals drones en robots, zullen de adoptie stimuleren. Volgens een Capterra-onderzoek zal meer dan de helft van de kleine bedrijven in de komende één tot twee jaar AI-technologie gaan gebruiken. Je kunt verwachten dat, naarmate de adoptie toeneemt, AI-toepassingen het traditionele personeelsbestand ondersteunen en de productiviteit verhogen.