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Help desk management solution that helps in creating, tracking and updating tickets through an automated manual process, alerts & more.
Help desk management solution that helps in creating, tracking and updating tickets through an automated manual process, alerts & more.
LiveZilla includes a live chat software with multi-website support, visitor monitoring and a help desk system that allows you to not only integrate emails that you receive from customers but also messages from Twitter and Facebook in your ticket system.
Live chat software with multi-website support, visitor monitoring, and offline messaging functionality.
A ticket management, team management, contract management, and remote management, monitoring solution that help in productivity and control of IT assets for service providers, software houses and internal IT Departments.
Set your own brand, color and url at our white label plan to give more confidence to your customers.
Some off tools are Remote Access, Password Safe, Monitoring, chat, app mobile and other
A ticket management and RMM solution helps in productivity and control of IT assets for service providers and internal
Offer the fastest and most efficient service to your customers
Provide your relations of the fastest and most effective service. Improve your customer service with Vobe Service. Provide your relations a platform for support, questions or tickets. Handle requests easily, structured and prioritized. Suitable for any industry.
Combine Vobe Service with other solutions:
- Vobe CRM
- Vobe Workflow
- Vobe Service
- Vobe Unity
- Vobe Prototyping
- Vobe GDPR
- Vobe Planning
One clear 360 degree service overview. Set up your own dashboard with the widgets that are important to you.
Helpsumo is a hosted online help desk solution specially designed for providing customer support solutions via Ticket System, Email, Social Media, Live Chat & Self-Help Knowledge Base solutions.
A complete online help desk solution for providing professional support to your products or services
InfoServ CRM, integrated Call Center, Help Desk & CRM software solution, with its complete 360 degree customer profile and rich palette of functionalities, finds wide application in optimizing contact center, help desk (customer service) and sales activities. The easy contact management, standard built-in phone and email communication, sales and ticket management modules, performance analysis and external application integration, make it a powerful tool for Sales & Customer Service teams.
Attract, retain and delight more customers, stay on top of your accounts and grow your company into a customer-focused organization.
A cloud-based support solution and now released Open Source as well that gives total control over things and makes it easier to manage customer queries. It has all the features which a client would expect from any great helpdesk system like reporting, ticket management, e-mail collaboration, knowledge base management etc. It lets the users to easily and efficiently manage, track and resolve issues instantly and makes the hassle-free working experience for both the staff and the customers.
Open Source and cloud-based both as a support solution that gives total control over things to easily manage customer queries.
Canfigure has been designed to provide a scalable, cost effective solution. Its library of well-designed modules enables you to implement only the functionality you require, and then expand at a pace that suits you. The out-of-the-box functionality includes support for integrated CMDB, Asset Management, Change Management and Service Desk. The intuitive administrative functions enable you to customize and expand the database to incorporate any configuration information you may wish to track.
Canfigure is a modular ITSM and ITAM solution based on ITIL principles. Canfigure can be deployed on premise or cloud hosted.
Simplisys is a leading cloud-based help desk software built to enable progressive, medium sized organisations to grow by developing better customer relationships. Designed with an easy-to-use interface it enables agents to log and close incidents and service requests rapidly. Join our growing UK customer base such as Sue Ryder, Tearfund, Crossreach, Branstons and Church of Scotland who are using Simplisys to lower their support costs, raise productivity, and increase customer satisfaction.
Helps businesses improve customer satisfaction by responding to service requests and closing Incidents quickly.
C2 ATOM is a complete and intuitive help desk software, containing everything you need to provide First-Class support to your users. Easily handle your Incident, Problem, Service Request. C2 ATOM is also a help desk software designed for organizations looking to provide highly refined quality service delivery. This ITIL-framed and codeless configuration software lets you build your service desk for reaching your ultimate automation potential and operating best-in-class ticketing.
Web-based help desk software with intuitive configuration, fast onboarding and best-in-class ticketing.
#1 FOR SCHOOLS AND STATE & LOCAL GOVERNMENT (*Blackboard partner). A robust help desk built to increase end-user satisfaction, minimize Level 1 support staffing needs, save time on recurring tasks and projects, and save money optimizing for multiple departments (IT, Facilities, Maintenance, HR, etc.) For Government, K-12, and Higher Education including Universities, Colleges, etc. Join hundreds of other government organizations and schools. TRY IT TODAY FOR FREE!
#1 for Schools and State & Local Government (*Blackboard® partner)! Simplify ticket submission and automate workflow and reporting
Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs.
Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs.
Boomtown's platform provides your organization the ability to dramatically reduce customer effort and drive sales while saving millions on customer support. Customers can connect with you via chat, phone, SMS or email. Help when your customers need it however they prefer.
Boomtown¿s AI learning platform provides your organization the ability to dramatically reduce customer effort and drive sales while sav
Manage Employee Requests for IT, HR, Facilities and Office Manager.
Collect, manage and resolve tickets in Slack in real-time.
OfficeAmp makes it easy for office managers and admins to run an efficient workplace by giving employees a one-stop shop for all of their requests and questions.
Need a snack in a pantry? Want to book a flight? Order some lunch? No more emails, texts or calls. Simply message OfficeAmp and get stuff done around the office.
Easily collect, manage, resolve issues related to office operations. Categorize & assign tasks within Slack - where your team works!
Trengo is an all-in-one communication solution enabling companies to work smart & efficient from one shared team-inbox. Streamline communication with leads, clients, chatbots and colleagues via WhatsApp, Facebook Messenger, Instagram Messenger, SMS, VOICE, Email, live website chat and many other channels.
Provides an team-inbox for companies to communicate with their clients via all kind of communications in one central place.
Trakdesk is a cloud based customer support and helpdesk software that has all the bells and whistles you would need to provide exceptional customer support. Trakdesk is packed with many robust features like; ticketing, automation, SLA management, multiple brands, customizable self-service portals, multi-language, knowledge base, social integration, gamification and many more.
SAAS customer support and helpdesk software, hosted in the cloud and readily available.
ngDesk is a complete and completely free help desk software for every step of the customer service life cycle. With features ranging from instant alerts to ticket management, live chat, and real time data--all free for unlimited users--ngDesk aims to fill the gaps in current help desk software. Plus we're always adding new features, like AI and Machine Learning coming to an ngDesk near you in 2018!
ngDesk is the next generation of free and complete help desk software.
Paldesk biedt helpdesk- en ticketingsoftware voor klantenondersteuningsteams. Los problemen op met tickets en stel al je websitebezoekers en klanten tevreden. Het is in realtime en proactief en vormt de perfecte tool om moeilijke vragen te beantwoorden en uitmuntende ondersteuning te bieden. Breng je klanten vanuit meerdere kanalen samen op één plek, bouw zinvolle relaties op en zorg voor vruchtbare partnerschappen. Begin nu, het is gratis.
Helpdesk- en ticketingsoftware voor klantenondersteuningsteams. Los actuele problemen op met proactieve ticketing via meerdere kanalen.
All Your Customer Support. In Slack!
Make every customer feel loved
Talkus turns Slack into a simple help desk platform.
Get all the necessary tools to provide awesome experiences to your clients: live chat, phone, text, emails and social media, knowledge base.
All Your Customer Support. In Slack!
Requestor is a very flexible web application that allows a wide range of scenarios for the help desk and service desk in corporate environments of any size. It provides an efficient centre for any requests coming from customers or employees from any source and can be set up in the cloud or on an on-site server.
Requestor is a very flexible web application that allows a wide range of scenarios for the help desk and service desk.
Affordable
Customization
Automated Workflow
Secure, Cloud Based
Free Support
Daily Backup
Full Asset Tracker
Check List based on ticket Category
Feedback system on closed tickets, and a Vendor Quick Quote Tool
Think Tank NTG sells a cloud based help desk ticketing system that is customized for your needs. Let us know what your looking to do!
TeamDynamix offers a single work management platform for project, portfolio, and service management. The TeamDynamix suite of project and ticket tracking, reporting, and portfolio management software provides the tools necessary for successful IT governance, resource management, and service desk management. TeamDynamix is used by organizations in Higher Education, K-12, State & Local Government and Healthcare.
Project, portfolio and service management solutions in a single work management platform.
KACE fast-to-implement, easy-to-use systems management and deployment solutions provision, manage, secure, and service your growing network-connected devices, including iOS & Android, Windows PCs, Macs, Chromebooks, Tablets, Linux, UNIX, and Windows Servers, printers, storage and IoT while delivering rapid ROI.
KACE Features: Inventory, IT Asset & iOS/Android Device Management; Software License Compliance & Management; Operating System & Software Deployment; Patch Management and Service Desk.
Quest UEM: KACE Systems Management Appliance (SMA), KACE Systems Deployment Appliance (SDA) & KACE Mobile Device Management (MDM)
WowDesk is a powerful suite of help desk & customer service solution that aims to provide and deliver optimum customer support services through various channels including self-service portals, email, chat, phone, and social media networks at affordable price.
Wowdesk is a flexible, scalable and user friendly customer engagement platform that is installed in multitude of industries with different sizes across the globe.
They call it help desk, we call it WOWdesk!
Learn more at wowdesk.com
Wowdesk omnichannel customer service help desk software helps businesses of all sizes deliver "WOWing" customer experience
Help desk tool that provides end user and customer information through emails exchange, custom fields, matrix report and more.
Help desk tool that provides end user and customer information through emails exchange, custom fields, matrix report and more.
OMNITRACKER is one of the leading software systems in IT Service Management across Europe with in excess of +600 customer installations and more than 50.000 concurrent users. OMNITRACKER is famous for its flexibility and high integration potential. The ITIL-compliant OMNITRACKER ITSM Center application supports 14 processes of the ITIL V3 Edition 2011 framework and has been awarded by leading subject matter expert organizations like Pink Elephant, Axelos / OGC and Serview
OMNITRACKER is a universal platform for business processes on which all OMNITRACKER applications are based.
IncognitoDesk is an online application that allows organizations who work with sensitive communities to send and receive SMS messages (and soon emails) while preserving the anonymity of the users of their services.
An online application that allows servicing sensitive communities while preserving the anonymity of the users of those communities
Marval MSM is an integrated, innovative, multi-level IT service management (ITSM) software solution - a secure, reliable, scalable and stable technology that supports IT business services and growth strategies. Marval MSM ensures a reliable IT and service infrastructure, increased productivity and adaptability in service provision.
Web-based ITSM, service desk and helpdesk software. ITIL and ISO/IEC 20000 compatible.
Customer service help desk ticketing software for small business including cloud (Saas) and downloadable version.
- it ready help desk
- downloadable version
- Saas web based version
- Ecommerce ready
- Multi-site (multi-store) connection
- Multivendor ready help desk
- Easy to use, 10 min to setup
- Everything you need to start supporting customers
Customer support help desk software for small business including web based cloud (Saas) and downloadable version.
Helprace is de gemakkelijkste manier om interactie tussen klanten en bedrijven te beheren. Een helpdesk met een intuïtieve klantengemeenschap en een feedback-app betekent dat Helprace kant-en-klaar is om te gebruiken. Er zijn geen lange installatiegidsen, -handleidingen of IT-instellingen om door te nemen.
Kenmerken: Casusregels, macro's, SLA, opgeslagen acties, agentbotsing, concepten, bewerkingen, e-mailintegratie, klantcontactsysteem, rapportage
Capacity is a secure, AI-native support automation platform to help you and your team save time and work smarter.
With the help of state-of-the-art AI, companies such as USA Mortgage, Newell Brands, Penguin Random House, and many more are turning to Capacity for their knowledge base, helpdesk and workflow automation needs. Thousands of employees at organizations large and small use Capacity to help do their best work. See what Capacity can do for you, your customers, and your team today!
Capacity is a secure, AI-native support automation platform to help you and your team save time and work smarter.
Are you System Integrator, MSP or IT Reseller?
Are you Office Dealer?
Are you Software House?
YDEA is a CLOUD platform to manage Help Desk Teams and Customer Support.
An All-In-One CLOUD Suite to manage entire Support Department:
- Tickets, Reports and sign from mobile
- Asset Management
- Planning and Map to show ticket locations
- Contracs: rent and pay-per-page printers and MFPs, prepaid scaled contract, recurring billing
- Customer Portal and FAQs
Cloud All-In-One Suite CRM and Customer Service for IT reseller, MSP, System Integrator, Dealer Office, Software House and more.
Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. Through our transparent feature set and commitment to "ease of use," Revelation delivers the power and flexibility to lift you up to the next level rather than stand in your way.
100% web-based help desk application that will improve your business management & your customer relations.
Faveo Helpdesk is open-source software that can be accessed by unlimited agents.
Headquartered in Bangalore, Faveo HELP DESK provides Businesses with an automated Helpdesk system to manage customer support.
It is specifically designed to cater the needs of startups and SMEs empowering them with state of the art, ticket based support system. In todays competitive startup scenario customer retention is one of the major challenges.
A self-hosted and cloud ticket-based support system with a knowledge base for all sizes businesses.
AI powered Customer Support Software for In-App Messaging and Operation with AI bot, notifications, Auto-check Form, alerts, app indexing and more. AIhelpI helps you provide personalized support when and where customers need it, so customers stay happy and satisfied. it enables you customize your support and configure any workflow.
AIhelp Customer Support designed to enable you meet your customer requirements and satisfaction where all functions are customizable.
Milldesk is a complete software that brings together the best help desk and service desk functions. It is a technical support system aligned with the best practices of ITIL and created with emphasis on the best usability concepts, providing greater agility and organization in ticket management.
The Milldesk Software customer service tool offers features such as workflow, IT asset management, incidents management, problem management, changes management, service catalog, knowledge base, SLA.
Help Desk software with emphasis on the best usability concepts, providing greater agility and organization in ticket management.
Its hard being productive when you spend half your time reading emails, and the other half flipping between platforms to tell your team about said emails.
You need a single app thats going to help you move faster and keep everything and everyone on the same page.
As a collaboration hub, Loop Email connects your team so you can chat, exchange files, and manage shared inboxes easily. It brings messages, emails and files in one app.
Loop Email helps teams connect, collaborate and communicate all in one place.
Built from the ground up on ITIL best practices and pre-configured for immediate usage, Octopus is a very user-friendly, accessible and constantly evolving application, ideal for small / mid-sized IT depts.
Features include incident, service request, problem, change and event management, SLA and automated escalation, CMDB and automated inventory, web portal with custom forms, email notifications for all important events and advanced reporting.
Octopus is supported by a unique service package.
Helpdesk / IT Service Management software. Document and resolve daily incidents and requests in the most efficient way possible.
Enables organizations to respond to its users more efficiently. It is specialized for mobile apps and games.
The Ultimate Customer Experience
Interakt is an All-In-One Customer Engagement and Support platform which simplifies your concerns for capturing new leads, engaging, nurturing and retaining your existing leads and users and support all your visitors and customers from one single platform, which also gives you a detailed summary of your website activities right at the tip of your thumb.
Capture, Engage, Retain, and Support all your customers and visitors from one single dashboard.
FuseDesk is THE Integrated Help Desk and Messaging Platform Add-On for Keap and Infusionsoft by Keap with deep integration leveraging InfusionsoftID login, full Infusionsoft template support (including Infusionsoft merge field data, custom fields, and automation links), powerful Infusionsoft automation with Campaign Builder and so much more. Come see why Infusionsoft users are upgrading their help desk to FuseDesk today with a full feature, no time limit, no credit card needed, free app!
FuseDesk is THE Integrated Help-Desk and Messaging Platform built for Infusionsoft and Keap from the start. Get a Free App Today!
Richpanel is a Live Chat & Helpdesk tool specially designed for e-commerce stores. With deep integrations to Shopify, Woocommerce & Magento, agents can see data-rich customer profile next to each message. With Richpanel, store owners can support customers on email, live chat, phone and Whatsapp in one place. Support teams can take order actions like cancel, refund & returns in one click. Support teams will be more productive and effective with automation, task bots, macros & collaboration tools
Richpanel is a Live Chat & Helpdesk tool specially designed for Shopify, Woocommerce & Magento.
A traditional email can be overwhelming when you have multiple mailboxes and a team to manage your customer queries. With HelpNinja its as simple as using email but with the capability to manage it with your team. It helps you to categorise and consolidate different concerns of your customer. And for your customers, its the same email and they wouldnt even know you are using a system to email them.
Simple & Affordable help desk
Get your whole team on support for free
A cloud-based help desk solution that's powerful, insightful and easy to use.
A cloud-based help desk solution that's powerful, insightful and easy to use.
Axios Systems is the world's leading provider of best practice IT Service Management (ITSM) solutions. Our assyst ITSM software, fully aligned to all ITIL processes, continually delivers business value to organizations worldwide. Our Service Catalogue product quickly and efficiently helps organizations manage their service hierarchy, with little resource required and gives end-to-end lifecycle management of services.
The world's most advanced best practice based IT service management software solution.
Are you are looking for IT HelpDesk, Customer Service, CRM, Support, Trouble Ticket, Issue Tracking or Bug Tracking software? Manage all your company communications from a single point, provide outstanding support to your customers AND save money. Feature rich and affordable, versaSRS has all the features your business needs: knowledge base, customer self service, contracts management, integrated CRM, asset management, and much, much more.
Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data.
Web Tracks is Help Desk, PC Inventory, Asset Management, and Purchasing Software all in one package. The program audits and keeps track of Computers, related peripherals, software assets & licensing, documentation, purchasing and help desk requests.
Simple Clean 100% Web Based Interface.
Audits and tracks PC's, peripherals, software media, licensing & documentation, purchasing and help desk tickets & more.
LBi HR HelpDesk is an innovative and comprehensive software solution for automated HR case management and call-tracking workflow management that puts the power in the hands of employees and decreases HR costs by reducing help calls by up to 75 percent. It complements talent management solutions by identifying potentially costly patterns of personnel issues with customizable levels of confidentiality and maximizes HR productivity through robust features that improve employee satisfaction.
The innovative HR case manager and call-tracking workflow solution that creates a rich and powerful knowledge base on the fly.
SmarterTrack is the only help desk software you'll ever need, allowing you to better utilize employees while lowering the total cost of overall customer support! Deliver unparalleled customer service by offering multiple communication channels: email ticketing, live chat and VoIP integration, and self-service resources like a knowledge base and customer support community. Manage communications at distributed locations around the world from a Web browser using a desktop, tablet or mobile device.
Help desk application for tracking, managing, and reporting on customer service and communications, including sales and support issues.
My name is Milos Stevanovic and I am the founder of Helpdesk Office, a cost-effective software for small businesses. Small businesses are the bloodstream of the U.S. economy. In 2016 they generated 1.1 million net new jobs. Yet, small businesses face many obstacles that prevent their growth, such as lack of know-how, data security, and financial capital. I developed Helpdesk Office with a small business in mind, so Helpdesk Office is easy to use, secure, and affordable.
Powerful, simple, and free customer service ticketing system for unlimited users to improve productivity and support business growth.
ZupportDesk is a cloud-based HelpDesk solution with a mission to empower businesses to provide amazing customer support. We are driven everyday by one simple question: how can we make it easier for you to build stronger relationships with your customers?
We believe that every business with a website, no matter how small, should be communicating with their customers. Our Live Chat tool allows real-time, personal customer engagement that improves both sales and customer support.
A cloud-based help desk solution on a journey to empower business to provide a fantastic customer support experience.
Simon Sewart was the founder of a small business (ClinicAppointments.com) with 18 employees that was struggling to respond quickly and efficiently to customer emails. Simon looked at all of the available help desk software on the market and quickly discovered that none of it had been built for SMEs; it was all too complicated to configure and use. EvantoDesk has been designed specifically for SMEs; in many ways as powerful as enterprise software but without the complexities.
Simple help desk software designed specifically for SMEs; in many ways as powerful as enterprise software but without the complexities.
Looking for easy-to-use helpdesk software that can help you offer excellent service to your customers through multiple channels? SutiDesk is the solution for you. With SutiDesk, you can automatically convert emails to tickets and assign them immediately. Analytics and dashboards for quicker and better resolutions.
Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests.
TechExcel ServiceWise is a configurable and scalable software suite for help desk management and IT service management.
ServiceWise helps automate and streamline IT help desk activities with configurable workflows, process approvals, email integration, IT project management, and integrated knowledge management. The powerful features and the ease of maintenance make ServiceWise a powerful solution for growing IT service organizations.
ServiceWise is the comprehensive internal help desk and IT service management solution, whatever your business processes may be.
Management of customer service desks, issue response and resolution, after sales, customer complaints, returns and product support.
Management of customer service desks, issue response and resolution, after sales, customer complaints, returns and product support.
HelpDesk is an office 365 add-in where employees can create and track support tickets, it works efficiently with SharePoint 2013 & 2016
HelpDesk is an office 365 add-in where employees can create and track support tickets, it works efficiently with SharePoint 2013 & 2016
With Cention you can:
* handle all your channels in one system with pure OMNI-channel support
* get a full 360° view of all your customers communication, including complete history
* have chat bots working side by side with your agents with seamless transfers and full history
* route all errands to the right queue, right agents and right bots automatically
* get external and internal help with our Collaboration feature
* get full statistic coverage with our Reports module
Handle all channels in one system with pure OMNI-channel support and get a 360° view of all your customers communication.
As Artificial Intelligence technology evolves it's worth a closer look at what chatbots can do to provide better end-user support on IT help desk requests. Built on Microsoft technologies, Actionable Science's IT Helpdesk Chatbots expedite the IT help to your employees and boost organizational productivity.
Actionable Science's IT Helpdesk Chatbots expedite the IT help to your employees and boost organizational productivity.
Centralized IT management platform that includes remote monitoring, patch management, and more.
Centralized IT management platform that includes remote monitoring, patch management, and more.
ProProfs Help Desk is een allround tool waarmee bedrijven alle processen voor klantenondersteuning eenvoudig kunnen stroomlijnen. Vanaf het moment dat een klant verbinding maakt met een ondersteuningsmedewerker tot het creëren van een ticket voor hun probleem en tot het toewijzen van het ticket wordt alles geregeld met ProProfs Help Desk.
Met een gedeelde inboxfunctie die samenwerking tussen ondersteuningsmedewerkers eenvoudig en efficiënt maakt. Deze tool wordt ook geleverd met een robuuste rapportagefunctie om de prestaties van medewerkers te controleren.
ProProfs Help Desk is de ultieme tool voor klantenondersteuning waarmee bedrijven hun problemen onmiddellijk kunnen oplossen.
OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place.
Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
OneDesk's software combines helpdesk and project management into a single application. Manage customer tickets and projects in one app.
A web-based, hosted solution that allows clients to track their emails online, provides customized reports on ticket resolution timing.
A web-based, hosted solution that allows clients to track their emails online, provides customized reports on ticket resolution timing.
Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user.
Help desk solution that helps businesses raise tickets for customer support, track client interaction, verify purchases, and more.
Sensiples Tryvium Desk integrates with ITSM / CRM tools to provide improved customer experience. It helps enterprises to leverage their existing Skype for Business by allowing agents to seamlessly access service desk tickets within the Microsoft Skype for Business / Skype4B / O365. This helps the agent to understand the context of the customer call and to engage in a context aware conversation with the end user
Tryvium Desk software focuses on agent customer interaction by integrating the S4B communicative application with various ITSM tools
Sugester is a cloud helpdesk, time and task management solution. With features such as a shared team inbox, multiple agent support and advanced reporting, the Sugester Dashboard is all you need to manage customer support and other company activities.
Sugester combines the most important features of help desk and CRM software without sacrificing simplicity. Try it today - the basic plan is free forever.
Sugester is a cloud helpdesk, time and task management solution. We put all your info in one place and improve your business.
All-in-one solution combining help desk, task manage, exception monitoring, and kanban board.
The main purpose of the service is to collect all elements of technical debt and features on one board for the general transparence and prioritization.
DevOpsBoard is ready to use solution which holds and visualize exceptions, monitoring alerts and customers feedback related to your service on a single task board.
All-in-one solution combining help desk, task manage, exception monitoring, and kanban board.
Abhisi lets you provide timely personalized support to your customers while being incredibly simple to use for you and your team. If you are using Gmail or other email clients give Abhisi a try and see how much time, effort and hassle it saves you. Abhisi is designed to make your team's life easy and your customers happy. Because happy customers grow your business.
Beautifully Simple Customer Friendly Help Desk
Complete ITSSM suite; a help desk software which is simple, powerful and easy to use.
Complete ITSSM suite; a help desk software which is simple, powerful and easy to use.
An efficient web-based system of customer service with live chat and mobile integration included in all versions.
An efficient web-based system of customer service with live chat and mobile integration included in all versions.
Help desk software that enables client partners to resolve clients queries. The software can be deployed on-premise or in the cloud.
Help desk software that enables client partners to resolve clients queries. The software can be deployed on-premise or in the cloud.
Artificial Intelligence + Helpdesk Software = Better Relationships.
ThinkOwl is an artificial intelligence based, helpdesk software that combines human and machine learning.
ThinkOwl leverages your human resources to the max through intelligent automation. It empowers your organization to enhance customer experience and fly high, even with limited staff and resources.
Multi-channel customer service software fully powered by artificial intelligence.
SteadyPoint helpdesk; is an ITIL compliant SharePoint Add-in built using native SharePoint components that can be used by service desk employees as an Office 365 ticketing system, Office 365 service desk add-in or Office 365 help desk to support customers/employees with their trouble tickets and fulfill their service requests.
SteadyPoint Helpdesk is an Office 365 Help Desk Add-in designed to make you one with the Microsoft Ecosystem.
Support and helpdesk plugin for WordPress that helps businesses with automatic agent assignment, time tracking, and custom fields.
Support and helpdesk plugin for WordPress that helps businesses with automatic agent assignment, time tracking, and custom fields.
Omnicus is een platform dat een geweldige klantervaring mogelijk maakt via spraak, chat, e-mail en sociale media – allemaal vanuit één uniforme interface. Geef je klanten nieuwe manieren om met je bedrijf te communiceren door een op tekst gebaseerde conversatie-interface in te schakelen, zoals een virtuele assistent, mogelijk gemaakt door AI. Probeer het gratis uit, of plan een demo om te zien hoe Omnicus de ervaring van jouw klanten kan verbeteren!
Ondersteun, betrek en behoud je klanten via spraak, chat, e-mail, sociale media en sms in één uniforme interface.
Web based help desk software designed for small businesses that wish to effectively organize technical support online.
Web based help desk software designed for small businesses that wish to effectively organize technical support online.
Web-based, available in a hosted or in-house environment. It's easy to manage and end users actually like using it.
Web-based, available in a hosted or in-house environment. It's easy to manage and end users actually like using it.
SpiceCSM is the leading platform for creating a digital ecosystem that connects disparate systems, people, and processes, and orchestrates interactions to greatly enhance the user experience and better leverage existing infrastructure. Combining a powerful integration platform, robust business rules and work-flow engines, intelligent robotic process automation, and a unified interface with dashboard and analytics, SpiceCSM allows organizations unparalleled capabilities to innovate and transform.
SpiceCSM is a cloud based integration & automation platform making it easy to connect disparate systems, and automating manual tasks.
ServiceTonic is a powerful and easy-to-manage solution for any company that needs to automate services without programming skills. ServiceTonic is a Spanish based company, founded in 2009 and rapidly enlarged its operations globally in more than 14 countries with strategic partners through all markets: Service Providers, finance, government, industry, consulting,etc. ServiceTonic brings IT Service Management, Customer Service and Enterprise Service Management to all range of customers. From sma
Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software.
eStreamDesk is a slick, easy-to-use cloud-based help desk and ticketing system that helps you achieve one simple task superbly:
Create a truly awesome customer service experience.
eStreamDesk instantly transforms your out-of-control email inbox into a well-oiled customer support machine.
Here's how:
Every incoming email is automatically converted into a support ticket. You define exactly how each and every email is prioritized, monitored and answered.
Kick Second-Rate
Customer Service to the Curb
---
Premium Help Desk Software
At a Fraction Of The Cost
Chime for Lync is a comprehensive ITSM service desk application that uses Microsoft Lync for click-to-chat functionality. Some of the key features of Chime include: expert answers, customizable routing settings, system and agent-based dashboards, extensive charting and reporting options, and customizable queues to fit any line of business. Instant Chime leverages Microsoft Lync to enable service desk operations and even allows for escalation to voice and video chats for faster case resolution.
ITSM service desk application using Microsoft Lync for click-to-chat functionality.
H2Desk provides a flexible platform for delivery of customer support. At the heart is a robust ticketing engine that's user friendly and simplifies customer communications. Features include ticket management, live chat, task management, SLA tracking, and email integration. Client side widgets allows you to easily add knowledge base articles, tutorials, and more. Start a no obligation 30 day free trial and create a help desk in minutes.
Full featured, user-friendly, and intuitive support system at a fraction of the cost of comparable systems. Easy to setup in minutes.
Zent.io is a Omnichannel "All in One" Contact Center Software, Best Contact Center Value One Product, The Complete Package
All-in-one Pricing - No charge for additional functionality
Lowest Cost, Cloud-based Solution, 100% reported uptime last year
No hardware or software to maintain
Global scalability and redundancy
Any Platform HTML5
Any CRM No matter how customized (Custom Integration)
Any VoIP
A cloud based omni-channel call center solution aimed at increasing productivity and designed for outsourcers & Customer Service Teams
Web+Center is a suite of open source, web-based help desk/Service applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management.
It is a suite of web-based Help Desk and service desk , CRM and customer self-help applications available onsite or in the cloud.
ALVAO is among TOP5 ITIL Gold level process compliant tools. ALVAO Service Desk system is a user-friendly ITSM solution integrated into Microsoft technologies. Its interface is very similar to that of Microsoft applications. The application is simple and logical, and resembles email activities. Users can easily become familiar with the system without the need for organizing costly workshops. ALVAO Service Desk complies with ITIL and global standards of ITSM.
ALVAO Service Desk system is a user-friendly ITSM solution integrated into Microsoft technologies.
An ITIL-based help desk platform enabling organizations to efficiently manage incidents, requests, issues, and tickets. Self-service, knowledge, email integration, auto-routing, alerts, and more. Scalable, affordable for small & mid-size organizations (SMBs), global enterprises, government Defense. Cost effective with free end users; flexible delivery on-premises or cloud; easy to administer without developers; highly configurable, codeless automation; deploy quickly with out-of-box functions.
A codeless, user-friendly, and affordable ITIL-based service management platform. Provide visibility to IT stakeholders and end users.
HelpMaster is designed for use in helpdesk, service desk, complaints management, facilities management, business processes tracking, request fulfillment & management, workflow automation, email response management & web self-service. Businesses looking for a solution that can be aligned with the principles of ITIL will find HelpMaster an intelligently designed & powerful tool. With thousands of users around the world, HelpMaster is the most flexibile, template helpesk system on the market.
Web enabled Windows based help desk software with advanced workflow design and email integration.
Focus Desk is een nieuwe oplossing voor snel en eenvoudig beheer van klantenkwesties. Vragen, bestellingen, klachten, retouren en andere problemen worden automatisch geregistreerd en vervolgens tijdig en op een gestroomlijnde manier opgelost, waardoor klantenservice sneller en efficiënter wordt.
Focus Desk is een ultramodern systeem voor het automatisch registreren van klantvragen en de snelle en eenvoudige afhandeling ervan voor een betere service.
DiamanteDesk – een onafhankelijk support-ticketsysteem ontworpen om naar je klanten te luisteren en snel te reageren om aan hun wensen te voldoen. Het is een eenvoudige en gebruiksvriendelijke tool die is ontworpen om tickets te creëren binnen de CRM en ze te koppelen aan een klant uit het systeem. In DiamanteDesk kunnen tickets worden toegewezen aan specifieke gebruikers en beheerders en gegroepeerd worden per vestiging om de werkstroom te organiseren en je te richten op problemen en verzoeken met een hoge prioriteit.
Gebruiksvriendelijk open source support-ticketsysteem voor helpdesk en klantenservice.
Website visitor Screensharing & Recording for customer support, sales, and product teams-with no user downloads required.
Wisdoms live view shows you what your customers are seeing in real-time, and enables interactive screen sharing to help solve them, with no user installations. Wisdom integrates with Intercom and other Live Chat services. Wisdom is offering a 14 day free trial, to get your team pro-actively engaging with your customers!
Website visitor Screensharing & Recording for customer support, sales, and product teams-with no user downloads required.
Customer support solution for eBay sellers. A single inbox for all your eBay account, rout your tickets into a single place and manage them efficiently with automation and time-saving features.
Customer support solution for eBay sellers.
Tracking for key NPS metrics to ensure customers are satisfied.
Tracking for key NPS metrics to ensure customers are satisfied.
Customers expect efficient support via multiple channels.The wait time for queries to be processed by sales staff, customer service and social media teams can lead to a loss of customers and business. Clickatell Touch is a live chat tool that enables you to unify your response teams across inbound channels for consistent, real-time messaging and on-demand customer service delivery. This scalable live chat solution requires will boost conversions and customer loyalty.
Live omni-channel customer service chat solution that enables you to instantly resolve queries on web, social and mobile.
The best customer experience is built with Kiodesk. Kiodesk's powerful and flexible customer service platform scales to meet any business need from start-ups to large businesses.
Kiodesk's powerful and flexible customer service platform scales to meet any business need from start-ups to large businesses.
help desk software ITIL ready, 15 process certified by pinkverify; knowledge base, requirements management (incidents, requests, PQR'S), suppliers, problems, changes, SLA / ANS and much more. Friendly and intuitive, omnichannel user interface. Saas service based on the cloud (AWS). 18 years in the market and more than two million active users, position us as the leading ITIL help desk in Latin America.
help desk software ticketing system, SLA, knowledge base, ITIL ready, 15 process certified by PinkVerify
Start from 4,99
Improve your customer service with the help desk solution that integrates multiple channels and manages all communication in one place.
Improve your customer service with the help desk solution that integrates multiple channels and manages all communication in one place.
Helpwise ensures zero confusion between team members and speeds up your customer service and email delivery with communication and collaboration:
1. Create email responses and send right replies - every time with team collaboration.
2. Team members can chat within the thread.
3. Assign email to right team members.
4. Connect your other business tools and setup workflows to automate processes.
5. Get all your mailboxes in one place.
Helpwise is a Shared Inbox for your Team Email, SMS & WhatsApp business accounts.
Intelligent management system.
Intelligent management system.
Crow Canyon's IT Help Desk for Office 365 and SharePoint is a comprehensive but easy to use help desk that increases options for ticket submission, including our portal, email, mobile platforms, and the web, turns those requests into rout-able tickets. Escalating alert features keep the tickets moving to resolution. Priority filters quickly identify deadlines and overdue tickets. Attach forms, documents, and link assets, equipment, CRM, etc to tickets.
Simple, efficient automated help desk, customer support and trouble ticket system based on Microsoft SharePoint and Office 365
Help desk software solution for the IT support and service provider communities.
Help desk software solution for the IT support and service provider communities.
Web-based help desk solution that allows you to utilize remote technicians.
Web-based help desk solution that allows you to utilize remote technicians.
Kopersgids voor Helpdesk software
Inhoudsopgave
Wat is helpdesk software?
Helpdesk software helpt organisaties efficiënter te reageren op gebruikers. Deze systemen helpen bij het beantwoorden van technische en functionele vragen door het bieden van verbeterde methodologieën voor het volgen van tickets, IT-beheer en ondersteuning van de klantenservice.
Door deze elementen te integreren, verbetert de helpdesk software het vermogen van de afdeling klantenservice om snelle en effectieve ondersteuning te bieden aan medewerkers, eindgebruikers en klanten. Helpdesk systemen vereenvoudigen ook de doorstroming van nieuwe informatie van gebruikers en dragen zo bij aan de bestaande kennisbasis van een organisatie. Helpdesk software wordt ook wel IT-ticketingsystemen genoemd.
De voordelen van helpdesk software
- Verhogen van de klanttevredenheid. Hoge tevredenheid leidt tot een beter totaalproduct, meer klantentrouw en -behoud en meer omzet. Een van de belangrijkste manieren om klanttevredenheid te bereiken is het verbeteren van de algehele klantenservicebeleving. Helpdesk systemen zorgen ervoor dat klanten gerichte, op maat gemaakte ondersteuning krijgen en dat hun problemen niet over het hoofd worden gezien.
- Verbeteren van de productiviteit van de werknemers. Wanneer het wordt gebruikt als een interne IT-ondersteuningstool, kan het helpdesk systeem zorgen voor meer uptime voor interne technologiesystemen en kan het IT-teams helpen inkomende verzoeken om hulp beter op te volgen en te beheren. Onderzoek toont aan dat helpdesk systemen invloed hebben op de oplostijd van tickets, de productiviteit en de tevredenheid van vertegenwoordigers.
Algemene functies van helpdesk software
- Kennisbasisbeheer: het verstrekken van een doorzoekbare opslagplaats van veelvoorkomende vragen/kwesties en eerder opgeloste problemen die openbaar toegankelijk zijn voor klanten of gereserveerd zijn voor intern gebruik.
- Bijhouden van tickets en uitgiftes: het bijhouden van interacties en automatiseren van het probleemoplossingsproces.
- Waarschuwingen/escalatie: het verstrekken van geautomatiseerde e-mail- of sms-waarschuwingen die ervoor zorgen dat dringende problemen snel worden gecommuniceerd, en van escalatie waardoor problemen doorverwezen kunnen worden naar managers.
- Self-service portal: het in staat stellen van klanten en medewerkers om hun eigen tickets te traceren, problemen zelf op te lossen via de kennisbank en te communiceren met servicemedewerkers.
- Beheer van SLA (service level agreement, dienstverleningsovereenkomst): het creëren, volgen en toepassen van de juiste service level agreement op de juiste klant of locatie.
De helpdesk software directory van Capterra filtert op functie(s) om alleen opties te bekijken die voldoen aan de zakelijke behoeften, wat kan helpen de software shortlist te verkorten.
Overwegingen bij de aankoop van helpdesk software
- Integratie met bestaande klantentools. Als het bedrijf al een CRM-systeem heeft , dient ervoor gezorgd te worden dat elk helpdesk systeem dat wordt overwogen compatibel is met dat systeem. Als de systemen niet kunnen integreren, zal er niet alleen dubbel werk gedaan worden, maar kunnen er ook gegevens verloren gaan wanneer tussen de systemen geschakeld wordt.
- Probeer het uit alvorens het te kopen. Zoals bij elke aankoop van software, kan er worden geprofiteerd van proefperiodes en gratis training voordat er een geldelijke verbintenis wordt aangegaan. Veel helpdesk pakketten zijn volledig cloudgebaseerd, waardoor een eenvoudigere testrit mogelijk is.
- Wees realistisch over het budget en de totale eigendomskosten. In vergelijking met andere bedrijfssoftware is helpdesk software niet bijzonder duur. Dat betekent echter niet dat het spotgoedkoop is. Uit onderzoek is gebleken dat de kopers van helpdesk software in een jaar tijd gemiddeld 1.200 dollar meer uitgaven dan ze hadden verwacht. Het is een goed idee om een idee te krijgen van de totale eigendomskosten alvorens zich te verbinden aan een systeem.
Belangrijke trends op het gebied van helpdesk software
Een groot deel van de veranderingen en ontwikkelingen binnen de klantenservice en -ondersteuning zijn gerelateerd aan helpdesk software. Hier volgen enkele trends in de helpdesk technologie die de aanschaf toekomstbestendig maken:
- Sprekende gebruikersinterface en helpdesk chatbots. Alexa en Siri hebben het idee gepopulariseerd van een sprekende gebruikersinterface - gebruik van stem en natuurlijke taal om een computer te bedienen of informatie uit een computer op te halen. Klantenserviceteams zijn nu al aan het experimenteren zijn met chatbots en andere tijdbesparende tools, maar zij mogen verwachten meer ondersteuning te zien voor spraakgestuurde UI's die klanten helpen hun eigen problemen op te lossen en toegang te krijgen tot kennisbanken. Volgens onderzoek maakt 68% van de kleine en middelgrote ondernemingen (MKB's) gebruik van of is van plan om binnen de komende één tot twee jaar gebruik te maken van sprekende gebruikersinterfaces.
- AI en "anticiperende klantenservice". AI (artificial intelligence, kunstmatige intelligentie) en machine learning zijn momenteel hot topics in bijna elke sector en hebben intrigerende toepassingen in het domein van de helpdesk technologie. Zo kunnen machinale learning algoritmen die zijn getraind op basis van klantgegevens en servicetickets anticiperende klantenservice mogelijk maken, zodat de problemen van een klant opgelost kunnen worden voordat de klant weet dat er problemen zijn. Volgens een Capterra-onderzoek gebruikt 53% van de MKB's AI-technologie of is van plan deze in de komende één tot twee jaar te gaan gebruiken.