---
description: Ontdek de plus- en minpunten van Genesys Cloud CX en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's  op Capterra België.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Genesys Cloud CX - Bekijk prijzen, reviews en scores - Capterra België 2026
---

Breadcrumb: [Startpagina](/) > [Call center software](/directory/30007/call-center/software) > [Genesys Cloud CX](/software/21409/genesys-cloud) > [Genesys Cloud CX alternatieven](https://www.capterra.be/alternatives/21409/genesys-cloud)

# Genesys Cloud CX alternatieven

Canonical: https://www.capterra.be/alternatives/21409/genesys-cloud

> Bekijk de belangrijkste alternatieven voor Genesys Cloud CX. Vergelijk functies, beoordelingen en reviews om de beste software te vinden voor jouw behoeften.

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## Belangrijkste alternatieven

1. **LiveAgent** — 4.7/5 (1753 reviews) — LiveAgent helpt bedrijven te gedijen in de klantenservice. Creëer een klantengemeenschap, verhoog de klanttevredenheid en bereik succes.
   - [Bekijk profiel](https://www.capterra.be/software/102188/liveagent)
   - [Vergelijken met Genesys Cloud CX](https://www.capterra.be/compare/21409/102188/genesys-cloud/vs/liveagent)
2. **DialedIn CCaaS** — 4.8/5 (314 reviews) — Veelzijdige, flexibele, gehoste callcentersoftware (inkomend en uitgaand) met een zeer eenvoudig(e) implementatie, beheer en gebruik.
   - [Bekijk profiel](https://www.capterra.be/software/29589/callcenternow)
   - [Vergelijken met Genesys Cloud CX](https://www.capterra.be/compare/21409/29589/genesys-cloud/vs/callcenternow)
3. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk Talk is callcentersoftware die rechtstreeks in het Zendesk-ticketsysteem is ingebouwd.
   - [Bekijk profiel](https://www.capterra.be/software/164283/zendesk)
   - [Vergelijken met Genesys Cloud CX](https://www.capterra.be/compare/21409/164283/genesys-cloud/vs/zendesk)
4. **Nextiva** — 4.6/5 (914 reviews) — Met Nextiva Chat kun je je omzet verhogen, een snellere service leveren en de efficiëntie verhogen. Gemakkelijk communiceren met klanten en prospects.
   - [Bekijk profiel](https://www.capterra.be/software/175788/nextiva)
   - [Vergelijken met Genesys Cloud CX](https://www.capterra.be/compare/21409/175788/genesys-cloud/vs/nextiva)
5. **Calabrio ONE** — 4.5/5 (263 reviews) — Calabrio ONE is een geïntegreerde personeelsoptimalisatieoplossing voor een uitgebreide klantgerichtheidsstrategie.
   - [Bekijk profiel](https://www.capterra.be/software/110588/calabrio-one-suite)
   - [Vergelijken met Genesys Cloud CX](https://www.capterra.be/compare/21409/110588/genesys-cloud/vs/calabrio-one-suite)
6. **CXone Mpower** — 4.2/5 (581 reviews) — Cloudgebaseerde software voor contactcenters met VR, op vaardigheden gebaseerde routering, AI, combineren van oproepen en analyse.
   - [Bekijk profiel](https://www.capterra.be/software/134775/incontact-call-center-software)
   - [Vergelijken met Genesys Cloud CX](https://www.capterra.be/compare/21409/134775/genesys-cloud/vs/incontact-call-center-software)
7. **Five9** — 4.2/5 (481 reviews) — Cloud contactcenter met praktische AI – integratie van inkomende en uitgaande gesprekken, ACD, IVR, voorspellende nummerselectie, chat, gespreksopname en CRM.
   - [Bekijk profiel](https://www.capterra.be/software/132405/five9)
   - [Vergelijken met Genesys Cloud CX](https://www.capterra.be/compare/21409/132405/genesys-cloud/vs/five9)
8. **Freshdesk** — 4.5/5 (3408 reviews) — Freshdesk is een moderne, AI-gestuurde klantenservice-oplossing met ondernemingscapaciteiten zonder de complexiteit van de onderneming.
   - [Bekijk profiel](https://www.capterra.be/software/124981/freshdesk)
   - [Vergelijken met Genesys Cloud CX](https://www.capterra.be/compare/21409/124981/genesys-cloud/vs/freshdesk)
9. **Bitrix24** — 4.2/5 (984 reviews) — Bitrix24 is de toonaangevende callcenter- en CRM-software. Meer dan 12 miljoen bedrijven gebruiken dit platform elke dag.
   - [Bekijk profiel](https://www.capterra.be/software/113540/bitrix24)
   - [Vergelijken met Genesys Cloud CX](https://www.capterra.be/compare/21409/113540/genesys-cloud/vs/bitrix24)
10. **CallHippo** — 4.4/5 (675 reviews) — Voor kleine bedrijven en ondernemingen die een virtueel telefoonsysteem nodig hebben om klantenondersteuning vanuit meerdere locaties effectief te beheren.
    - [Bekijk profiel](https://www.capterra.be/software/159578/callhippo)
    - [Vergelijken met Genesys Cloud CX](https://www.capterra.be/compare/21409/159578/genesys-cloud/vs/callhippo)
11. **Zoho Desk** — 4.5/5 (2211 reviews) — Koppel uw klantenservicenummer aan Zoho Desk, voer/ontvang oproepen in de app en automatiseer uw telefoonactiviteiten.
    - [Bekijk profiel](https://www.capterra.be/software/169505/zoho-desk)
    - [Vergelijken met Genesys Cloud CX](https://www.capterra.be/compare/21409/169505/genesys-cloud/vs/zoho-desk)
12. **UJET** — 4.6/5 (140 reviews) — UJET is een modern bedrijf voor cloudcontactcentrumsoftware met toonaangevende innovatie in klantenondersteuning op het web, telefoon en mobiele apps.
    - [Bekijk profiel](https://www.capterra.be/software/164070/ujet)
    - [Vergelijken met Genesys Cloud CX](https://www.capterra.be/compare/21409/164070/genesys-cloud/vs/ujet)
13. **Nextiva Contact Center** — 4.5/5 (112 reviews) — Zakelijke telefonie-oplossing met automatische telefoniste, lijnspiegeling, doorschakelen van oproepen, wachtrijen en opnamefuncties.
    - [Bekijk profiel](https://www.capterra.be/software/145004/nextiva-call-center)
    - [Vergelijken met Genesys Cloud CX](https://www.capterra.be/compare/21409/145004/genesys-cloud/vs/nextiva-call-center)
14. **Salesforce Service Cloud** — 4.5/5 (820 reviews) — Met de callcenteroplossingen kun je je ondersteuningsactiviteiten stroomlijnen om 24/7 wereldwijde ondersteuning te bieden die kosteneffectief is.
    - [Bekijk profiel](https://www.capterra.be/software/136189/salesforce)
    - [Vergelijken met Genesys Cloud CX](https://www.capterra.be/compare/21409/136189/genesys-cloud/vs/salesforce)
15. **Aircall** — 4.2/5 (458 reviews) — Met Aircall kunnen beheerders teams direct aanpassen aan de seizoenen, nummers toevoegen in meer dan 100 landen, en integreren met populaire CRM-tools.
    - [Bekijk profiel](https://www.capterra.be/software/144486/aircall)
    - [Vergelijken met Genesys Cloud CX](https://www.capterra.be/compare/21409/144486/genesys-cloud/vs/aircall)

## Gerelateerde categorieën

- [Call center software](https://www.capterra.be/directory/30007/call-center/software)
- [IVR-software](https://www.capterra.be/directory/30231/ivr/software)
- [Customer satisfaction software](https://www.capterra.be/directory/30541/customer-satisfaction/software)
- [Customer experience software](https://www.capterra.be/directory/30671/customer-experience/software)
- [Customer engagement software](https://www.capterra.be/directory/30906/customer-engagement/software)

## Links

- [Bekijk op Capterra](https://www.capterra.be/alternatives/21409/genesys-cloud)
- [Productprofiel bekijken](https://www.capterra.be/software/21409/genesys-cloud)

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